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Joanna L. WallaceCertified Occupancy Specialist5322 Brookhollow
Dr. Sachse, TX 75048 a" (214) 434-3581 - [email protected]
OBJECTIVEA challenging and responsible position which would
effectively utilize my experience, training and abilities within
the mutli-family housing industry, offeringopportunities for
professional growth and advancement.
AREAS OF STRENTHFast-Paced EnvironmentsaInterpersonal
SkillsaCommunication SkillsaSelf MotivatedaOrganizational
Skillsa
PROFILEFifteen years experience in the multi-family housing
industry which consisted ofseveral different subsidy programs such
as Section 8 (Loan Management Set-A- Side), LIHTC, Section 236,
Section 202, Section 221 D4 (BMIR), Section 221 D3, and voucher and
certificate programs. I have been both a Manager and an
AssistantManager, with supervisory skills. I demonstrated an
exceptional level of competence on my examine for the National
Center for Housing Managementas Certified Occupancy Specialist. My
examine score was in the top ten percent of my class qualifying me
as a high pass achiever. I have experience with the following
software
MS Word, CAM, HUD MANAGER, AMSI, and ONE-SITE REALPAGE
PROFESSIONAL EXPERIENCEOffice Manager/Assistant ManagerRELATED
MANAGEMENT Dallas, Texas 1/2007-Currenta Interview
Applicants-Residents verify all third party documentation required
to determine eligibility for LIHTC and Section 8 Assistance. ..a
Utilize and maintain required reports and documentation of HUDas
Enterprise Income Verification (EIV) systems.a Audit and maintain
resident files, and waiting list for compliance of HUD rules and
regulations.a Collection of monthly and delinquent rents.a Prepare
and maintain weekly and monthly status reports.
a Maintain and follow up on work order logs and work request.a
Assist Manager with all phases of property Management.
Home Health AideWILL BEECHREL Dallas, Texas 3/2006-9/2006a
Provided 24hr care, which consisted of housekeeping, cooking,
shopping, administering medications, assisted with dressing.
HousekeepingREGINA'S CONTRACTORS Princeton, Texas 8/2004-1/2006a
Duties consisted of cleaning windows, appliances, tubs, toilets,
making beds,dusting, sweeping, mopping, along with other duties
requested or required associated with residential housekeeping.
PackerAARONS TRANSFER AND STORAGE Euless, Texas 3/2004-7/2004a
Provided residential packing services to clients. Prepared,
wrapped, and packed personal property in proper boxes required to
accommodate needs to ensure undamaged goods during relocation.
Office AssistantTKO TRANSPORTATION Dallas, Texas 2/2001-1/2002a
Duties Include but were not limited to: Customer Service, Phones,
Filing, and
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A/R.
Asst Manager/LeasingMONTFORD MANAGEMENT Dallas, Texas
3/1999-7/2000a Prepare and monitor occupancy reports.a Perform
Leasing Consultant job as needed, Implement resident retention,
marketing and advertising programs.a Collection of monthly and
delinquent rents assists with eviction of residentsin compliance
with state and local laws.a Prepared and sent out resident notices
as required/needed.a Maintained and followed up on work order logs
and work request, responded to after hours or emergency call as
necessary.a Prepared and maintained weekly and monthly status
reporta Assisted Manager with all phases of property
Management.
Leasing TempBG PERSONNEL Addison, Texas 8/1997-10/1997a
Temporary position duties included but were not limited to the
following; travel to various properties, assist manager in all
phases of property management, leasing, phones, filing, organizing,
application intake and processing, completenew leases and move-in
packets update and maintain availability list, show prospective
residents apt, and common areas, daily traffic reports, etc.
Manager
MARCRUM MANAGEMENT Birmingham, Alabama 10/1996-7/1997a Prepared
and follow property budget.a Interview Applicants-Residents verify
all third party documentation required to determine eligibility for
Section 8 Assistance.a Maintain and utilize waiting list as
required by HUD.a Supervised maintenance of buildings and grounds.a
Prepared, maintained and implemented preventive maintenance
schedule, followedup on maintenance log books/work order request.a
Prepared and sent request for approvals on purchasing of supplies,
for services, and goods for use on property.a Responded to after
hours or emergency call as necessary.
File Auditor/Regional Manager
THE SOVEREIGN MANAGEMENT CORPORATION Waco/Dallas 4/1994-9/1995a
Conducted regular training and periodic meeting with all staff
members, delegated duties where neededa Prepared and maintained on-
site job descriptions, delegated work of leasing consultants,
maintenance, grounds keeping personnel, onsite management
personnel.a Attended to resident issues, including neighbor
disputes, renewal terms, and maintenance repairs.a Audit resident
files, and waiting list for compliance of HUD rules and
regulations.a Worked with the Director of Management on
specifications and contracts for major repairs, etc.
Training ManagerSOUTHWESTERN REAL ESTATE Dallas, Texas
10/1993-4/1994a Traveled between properties to conduct training of
on-site personnel and to ensure the implementation of HUD Policies
and Procedures.a Prepared and followed up with preventive
maintenance schedules.a Prepared and sent request for approvals on
purchasing of supplies, for services, and goods for use on
property.
Asst Manager/ManagerEASTFIELD MANAGEMENT Dallas, Texas
12/1988-10/1993
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a Perform Leasing Consultant job as needed.a Interview
Applicants-Residents verify all third party documentation
requiredto determine eligibility for Section 8 Assistance.a
Collection of monthly and delinquent rents.a Responded to after
hours or emergency call as necessary,a Prepared and sent out
resident notices as required/needed.
EDUCATION 6/1988 MANSFIELD BUSINESS SCHOOL
US-Texas-Arlington,Vocational
Business ReferencesCynthia Barksdale (Director)Orion Real Estate
Service(Sovereign Management) Work # 1-512-306-0955
Cell # 1-512-280-1991
Betty McCaleb (Property Manager)(Related Management Company, LP
Cell # 972-333-6935
Miller Slaughter (Administrative Assistant)(Related Management
Company, LP) Work # 214-328-2632Cell # 469-226-665
