Thomas Kittle7220 S. Quince St. Centennial, CO 80112, USA | +1.720.646.6661 | thomaswkittle@me.com

___________________________________________________________________________________Professional Experience:Private Voice Teacher - 2344 E. Iliff Ave., Denver, CO 80208 5/2012 - Present

• With a student body of 10+, and oftentimes much greater, I strive to provide a positive, challenging, and rewarding environment for students that allows students to become frustrated and work through challenge in order to achieve their personal goals.

• Track each student’s progress with goal charts. • Utilize feedback tools to give honest accounts of experiences to students, allowing them to learn from their

achievements.• Simplifying complex abstractions individually for every student so that the process of learning is tailor-made

to their own method of study along with their own voice.• Engage with students and set individual goals, both short and long-term, and help them achieve their goals.• Utilizing my personal website and social media to maintain a strong web presence with followers, clients,

and recruiting new clients. Apple, Inc. - Corporate - 1 Infinite Loop, Cupertino, CA 11/2014 - 3/2015

•At-Home Advisor for iOS technical support - tech position that focuses on customer needs through over-the-phone support.

• Utilizing specialized internal tools and open-ended questions to correctly troubleshoot and classify software and/or hardware issues for customers in a timely manner.

• Exceeded departmental goals in call-time, issue resolution, and customer satisfaction. • Tracked trends in customer satisfaction based on common issues and issue resolution percentages.

Apple, Inc. - Retail - 8401 Park Meadows Center Drive, Lone Tree, CO 80124 - (303.256.1501) 9/2009 - 9/2012• Associate in the Apple Store Leader Program:

• Led a team of 10-40 depending on department (sales, tech support, facilities, inventory control). • Exceeded departmental and company sales and customer satisfaction goals through energizing the

team and by finding their sense of purpose.• Participated in New Store Opening in Houston, TX. Supported Visual Merchandising, Leadership, and

on-site techs during a two-week-long training and organization ramp-up to opening. • Developed case-studies on in-store programs such as Customer Satisfaction, individual product

satisfaction, customer time spent in store, employee engagement, hiring processes, and on-boarding processes and presented findings and results to Apple VPs and higher management.

• Organized timecards and scheduling through KRONOS.• Designed and implemented specialized on-boarding training material for new ASLP associates.• Led classroom Apple Core training (Training that every Apple employee goes through after hire).• Advised employees in job-related matters, for example: career paths, strengths and opportunities in

order to achieve higher positions and measured the results of advising by logging coaching sessions to Apple-proprietary HR software and compared employee strengths/opportunities short and long-term.

• Participated in recruiting, interviewing, hiring, and promoting new and current employees based on needs of open requisitions and merits of each individual.

• My strengths: Communication, Interpersonal Savvy, Managerial Courage, Composure, Conflict Management, Priority Setting, Planning, Creativity, and Vision and Purposes.

• Hired as a part-time sales Specialist - 9/2009• Promoted to full-time after 2 months of successfully exceeding sales goals (11/2009)• As a Specialist was #1 in sales and solutions for Quarter 1&2 2010 (October-March)• Focusing on and listening to customer needs and balancing those needs with the features and benefits

of each product helped me succeed. Education:Master of Music, Vocal Performance

University of Denver, Denver, CO Graduation Date: Summer 2014 Bachelor of Music, Vocal Performance

University of Denver, Denver CO Graduation Date: Summer 2009