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PROFESSIONAL INDEMNITY COMBINED INSURANCE POLICY · PDF file 2018-07-31 · Professional Indemnity Combined Insurance Policy Contents of your Policy Section Page Welcome 1 Your duty

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    Argo Global Syndicate 1200

  • Professional Indemnity Combined Insurance Policy

    Contents of your Policy

    Section Page

    Welcome 1

    Your duty of disclosure 2

    How to make a complaint 3

    How to notify a claim or potential claim 4

    How we use personal information 6

    Payment of premium 7

    Our Agreement 8

    Section A - Cover for Professional Indemnity 10

    Section B – Cover for Public Liability 16

    Section C – Cover for Employers Liability 18

    General extensions 19

    Important conditions for all sections 21

    General exclusions for all sections 25

    General Definitions 30

    Governing Law and Disputes Clauses 34

    Interpretation 34

    Welcome to Argo

    We are dedicated to providing you with a high quality service. This policy is designed to provide you

    with cover through specialised coverage sections. You can identify the cover you have purchased by

    looking at the policy’s schedule. This policy will form the contract between you as the insured and

    us, your insurers, subject to the terms and conditions detailed below.

    The headings used in this policy are for ease of reference and identification purposes only. Any

    endorsement or other variation which relates to this policy is subject to the terms and

    conditions below. Words and phrases in bold have been given specific meanings and can be

    found in the definitions section of the policy.

    1 Argo PI PL and EL UK Insurance Policy April 2017

  • Your duty of disclosure

    In deciding to accept this policy and in setting the terms and premium, we have relied on the

    information you have given us. You must take care when answering any questions we (and your

    broker) have asked by ensuring that all information provided is accurate and complete.

    If we establish that you deliberately or recklessly provided us with false or misleading information we

    will treat this policy as if it never existed and decline all claims.

    If we establish that you carelessly provided us with false or misleading information it could

    adversely affect your policy and any claim. For example, we may;

     Treat this policy as if it had never existed and refuse to pay all claims and return the premium

    paid. We will only do this if we provided you with insurance cover which we would not

    otherwise have offered; 

     Amend the terms of your insurance. We may apply these amended terms as if they were

    already in place; 

     Reduce the amount we pay on a claim in the proportion the premium you have paid bears

    to the premium we would have charged you; or  Cancel your policy in accordance with the right to cancel clause below.

    We or your broker will write to you if we;

     Intend to treat your policy as if it never existed; or  Need to amend the terms of your policy.

    If you become aware that information you have given us is inaccurate, you must inform your

    broker as soon as practicable.

    2 Argo PI PL and EL UK Insurance Policy April 2017

  • How to make a complaint

    Our aim is to ensure that all aspects of your insurance are dealt with promptly, efficiently and fairly. If

    you have any questions or concerns about your policy or the handling of a claim you should, in the

    first instance contact your broker. In the event that you remain dissatisfied and wish to make a

    complaint, you can do so at any time by referring the matter to; The Compliance Officer at;

    Argo Global Exchequer Court 33 St. Mary Axe London EC3A 8AA

    If you remain dissatisfied you can refer your complaint to the Complaints Team at Lloyd’s. The

    address for the Complaints Team at Lloyd’s is;

    Complaints Team Lloyd’s, Fidentia House, Walter Burke Way, Chatham Maritime, Kent ME4 4RN

    Tel; 020 7327 5693 Fax; 020 7327 5225 Email: [email protected] Website:

    Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can

    Help” available at and are also available from the above address. If you

    remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your

    complaint to the Financial Ombudsman Service (FOS).

    The contact details for the FOS are: The Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone 0800 023 4567 (calls to this number are free from “fixed lines” in the UK) or

    0300 1239123 (calls to this number are charged at the same rate as 01 and 02 numbers on

    mobile phone tariffs in the UK). Email [email protected]–

    The FOS is an independent service in the UK for settling disputes between consumers

    and businesses providing financial services. You can find out more information on the

    FOS at;

    Making a complaint does not affect your right to take legal action.

    3 Argo PI PL and EL UK Insurance Policy April 2017

    mailto:[email protected] mailto:[email protected]â

  • How to notify a claim

    You must notify the nominee named in the schedule in writing as soon as reasonably practicable or

    at the latest within 21 days of receipt of any claim made against you, or awareness of an

    occurrence which may give rise to a claim covered under this policy. They shall be sent to:

    DWF LLP 20 Fenchurch Street, London, EC3M 3AG

    [email protected]

    For any occurrence or RIDDOR incident you and any person acting on your behalf must:

    i. not admit responsibility, liability, make an offer or promise, nor offer

    payment or indemnity without our written consent;

    ii. not incur any expense without our consent;

    iii. give all such information, assistance and forward all documents to enable us to

    investigate, settle or resist any claim as we may require;

    iv. provide such proofs and information with respect to the claim as may reasonably be

    required together with (if demanded) a statutory declaration of the truth of the claim

    and any matters connected with the claim

    v. not destroy evidence or supporting information or documentation without our prior

    consent; nor destroy any plant or other property relating to an occurrence, loss or suit

    that may give rise to a claim under this policy.

    Legal defence and settlement

    i. We are entitled but not obliged to assume the legal defence of any claim

    covered under this policy in your name. We shall have full discretion in

    managing any negotiation or proceedings as to the resolution of such claim.

    ii. We shall be entitled to select and appoint the lawyers and other representatives

    that will defend and represent you in respect of any claim.

    4 Argo PI PL and EL UK Insurance Policy April 2017

  • iii. Subject to the General Conditions of this policy, we shall be entitled to settle a

    claim if we choose;

    iv. You agree in relation to any claim or occurrence not to admit liability for or settle

    any such claim, make any admission, offer payment or assume any obligation or

    incur any costs without our consent;

    v. You must not disclose the nature or terms of this Insurance to any person unless

    required to do so by law or in compliance with the rules of your regulatory body.

    When negotiating a contract with any client you must request our consent to

    such disclosure in writing;

    vi. We shall not be liable for any settlement, costs, admission, offer, payment or

    assumed obligation that you have agreed without our consent. You must request

    our consent before you reach any agreement;

    vii. We may at any time pay to you the limit of indemnity (having deducted any sums

    already paid) or any lesser amount for which such claim may be settled and having

    paid such sum we shall relinquish the control of such claim and be under no further

    liability in connection with the claim except for defence costs and expenses

    incurred prior to the date of such payment and for which we may be responsible

    under this agreement for matters arising prior to the date of payment;

    viii. Prior to settling any claim within the excess as stated in the policy, you shall obtain

    from the claimant a signed form of discharge in full and final settlement of the claim

    and you shall advise us of the final amount for which the claim was settled or


    5 Argo PI PL and EL UK Insurance Policy April 2017

  • How we use personal information

    All personal information (including sensitive personal data such as health details or criminal

    convictions) provided in connection with this policy will be processed in accordance with the Data

    Protection Act 1998. You consent to all personal information being used

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