Proctor Interface (Test Management): http://admin-cla.cae.org
do not attempt to visit a bookmarked version of this site
Student Interface (Test Delivery): http://cla.cae.org
do not attempt to visit a bookmarked version of this site
Users Portal: http://usersportal.org
ITS Technical Support
Monday-Friday, 8AM-6PM EST: Press 3
Outside of business hours: Press 4 for immediate attention
Steps to Administer the CLA
The following list summarizes the proctoring procedures that occur each day of testing.
1. Prior to testing...
• Run the System Check to verify your network capacity and ability to use the secure browser, available at
http://cla-systemcheck.programworkshop.com and in the Help section of the Proctor Interface
2. Before students arrive...
• Make sure you have the phone number for your institution’s computer services/help desk in case technical issues surface.
• On the day of testing, log in to the Proctor Interface and set up the day’s session:
■ Go to http://admin-cla.cae.org
■ Log in using the authorized username and password
■ Select Test Delivery
■ Enter a Session Name and select the Test Administration
■ Click Create Session, which will bring you to the Proctor Session page
■ Record the Test Session Number
• Write the session number on the classroom board
• Note the location of the closest restroom, but request that students use the facilities prior to beginning the CLA
• Place a few pieces of scrap paper at each computer station (optional)
• At each workstation, open the Internet browser (recommended: Internet Explorer or Safari) to http://cla.cae.org and
disable the pop-up blocker
3. Administering the CLA to Students...
• Take attendance and place a sign on the outside of the classroom door noting that CLA testing is in progress
• When ready to begin the assessment, students should either watch the Student Overview video or the Proctor Script
(found in this guide) must be read aloud to students
• Direct students to http://cla.cae.org
• Assist students with downloading of the secure browser
• Provide students with the Test Session Number
• Use the Waiting for Approval table to approve students into the CLA
■ Verify the entire roster of students and click Approve All Waiting; or
■ Approve students individually by clicking Approve next to each name
• If students ask you questions during the exam, refer them to the Help button on their screen
If any irregularities occur during the test session, never create another student profile. If the irregularity seems to be technical
in nature, call ITS Technical Support at (800)-514-8494 or email CLAsupport@testsys.com. Contact your CLA Rep if you
encounter an irresolvable problem.
4. When students have completed the CLA...
• Collect all scrap paper before students leave
• Email or call your CLA Rep to confirm all testing at your institution is finished
• All institutions are only assigned to one testing event. Contact your CLA Rep if you have any questions
• All CCLA students will need to take the Scholastic Level Exam (SLE) after completing the CLA
• If you have any questions, please feel free to contact your CLA Rep. Our team phone number is (212) 217-0700
On the Day of Testing
This section details the steps necessary to proceed with the CLA on the scheduled date and time of a test session. Remember to
conduct the System Check prior to testing; this can be found in the Help section of the Proctor Interface, and further information
is available in this document.
On the day of testing, we suggest you bring the following:
• Proctor Guide, and the following sections in particular:
■ CLA Configuration Requirements
• Pencils and scraps of paper (for students taking the SLE, if applicable)
We encourage you to distribute copies of the Proctor Guide to all proctors for reference at each test session.
Creating a Session
Enter the Proctor Interface, then select Test Delivery on the left, which will bring you to the screen shown below. This page will
show created sessions for the day, in the format seen below, as well as past test sessions within the current testing window. This
information will clear at the end of each test administration.
Creating a Session (continued)
The three steps required to create a new session are outlined below. As a reminder, sessions must be created on the day of testing
(not before) and will expire at 11:59 PM local time on the day of the session.
1. Enter a Session Name under Create a New Session. The name of the session can be anything you wish. We recommend
using unique session names for each individual session; as an example, you may name your session after the proctor,
locations, and the time of testing.
2. Select your CLA testing event from the Test Administration drop-down menu. Standard four-year institutions and two-
year institutions will select the Fall [current year] CLA Test Administration in the fall testing window and the Spring
[current year] CLA Test Administration in the spring testing window.
■ Proctors must use additional vigilance to ensure that only students who need the SLE continue on to that portion
of the test. Administrators must provide a list of students who need the SLE to be included in the representative
sample. (Please see your MOA for SLE costs at your institution.)
3. Click Create Session
Proctor Session Details (continued)
The next screenshot illustrates what the page will look like if there are students waiting for proctor approval. You have two options
to approve the students into the CLA: you may click Approve next to each individual student name, or you may click Approve All
Waiting (top right of Waiting for Approval table) to approve the students as a group.
To view a roster of the students who tested within the active CLA testing window, select Test Administrations on the left-hand
menu and then click on the hyperlinked number of students tested under the Students column. This will bring up the Students
Tested Page, illustrated in the next image.
Standardizing Testing: Proctor Script or Student Overview Video
Proctors have two options before students enter the Student Interface:
1. Read the Proctor Script below or
2. Instruct students to watch the Student Overview video before they download the secure browser.
■ To do so, students must click the icon for the Student Overview video on http://cla.cae.org
■ Then students should download the secure browser and continue to log into the CWRA exam
Please read the script in the bordered boxes below to students when you are ready to begin the CLA. It is important to adhere to
this script because it enables standardization of testing environments within and across institutions.
SLE Proctor Script Addition
*If your institution is using the SLE read the following before continuing with the above Proctor Script:
The entire testing process will take up to 105 minutes.
It is vital that proctors do not comment on, or add in any way to, the assessment. During the session, if the student
has a task-related question, say, “Do the best you can” or refer them to the Help button on their computer screen.
Thank you for coming today to take the Collegiate Learning Assessment. Your performance on this test will help (name of
college or university) assess how it contributes to your critical thinking and writing skills. It is important that you put forth
your best effort on this assessment.
As a test-taker you will complete one of two tasks: a Performance Task or an Analytic Writing Task. If you are issued a
Performance Task, you will be presented with a document library and a series of questions. If you are presented with an
Analytic Writing Task, you will be issued two separate prompts. Because the task types vary, the amount of time each of you
will need to complete your task will likely vary, as well. The entire testing process will take up to 90 minutes.
For test security reasons, we ask that you do not discuss the specific contents of the exam with other students.
Testing will occur through a secure Internet browser; you will not be able to access websites or computer files while testing.
Please launch the CLA by going to http://cla.cae.org (or clicking the CLA icon if one appears on your computer’s desktop).
When you are ready, please enter the following Test Session Number: ______________, and fill out the requested
information in the student profile presented to you.
Please do not talk during the assessment. Raise your hand if you have any questions or difficulty with your computer. If for
some reason you are unintentionally logged out of the assessment, please notify me immediately.
After completing either the Performance Task or Analytic Writing Task, you will complete a 3-minute tutorial followed by
a 12-minute academic ability test. In order for your CLA exam to be considered valid, it is important that you complete the
academic ability test without interruption.
Next, students will enter their email addresses. Student score notifications will be sent to the email addresses provided here unless
the institution indicates otherwise. In most cases, when asked if they have a pa