THE UNIVERSITY OF THE WEST INDIESlntakab lndarjeet

EXAMINA TIONS OF DECEMBER 2010

Code and Name of Course: PRMG 6001 - Project Leadership & Organizational Behavior Paper:

Date and Time:3--r-( do-j 0 9 rj)e~ ~ 2- 0 ({ {- D6 f;v\ , Duration: 2 HOURS

INSTRUCTIONS TO CANDIDATES: This paper has 3 pages and 6 questions.

INSTRUCTIONS:THIS PAPER HAS THREE SECTIONS: A, B &,CSECTION A: MUST ANSWER QUESTION 1SECTION B: MUST ANSWER QUESTION 2SECTION C: ANSWER (3) OUT OF (4) SHORT ANSWER QUESTIONS

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© The University of the West Indies Course Code PRMG6001 DECEMBER 2011

Page 2

SECTION A

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Question 1 [40 Marks]

Based on Your Team, in the context of the GlobalInformation Environment, discuss criticalelements of your strategic intervention exercise. Include a diagnosis of-critical organizationalissues that need to be addressed for your selected organization to become a'high performanceenterprise. What strategic management methodology and managerial tools-has your team usedto arrive at realistic solutions? Be-sure to outline an action plan for one identified problemthat focuses on measurable outcomes.

SECTIONB

Question 2 [~O-Marks]

Choose two (2) of the four T-types of Organizational Behavioural Structures presented in class:Diagram and explain the key concepts. Briefly explain critical strategic intervention challengesthat these organization type presents (for the change manager). Briefly compare/contrast the role ,oft.he customer, leadership, and information & technology in the context of a strategic changeintervention. .,J

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!Cl Tl,P l Irrivarcitv of the WP.<:t Indies Course Code PRMG6001 DECEMBER 2011

Page 3

SECTIONC

Choose three (3) of the four (4) questions. Each short.answer question in 10 marks for a total ofa total of 30 Marks.

1. Managing Knowledge Tra,:,-sjer \

Discuss the.challenges iof managing knowledge transfer? Explain the four key concepts(4 C' s). Explain the role of Organisational- Capital in Knowledge Transfer. How does r ,this model apply-to your 6rgan:ization? . .

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2. Customer Process Matrix Value

Explain how the customer value process matrix discussed in class) serves as a guide forstrategic interventions. Diagram and define key concepts. How does each dimensioncreate value? How does it apply to your organization? \

0. The Shadow Organization

/Defineand explain the role of the shadow organization. Why does it 'breed' corruptive . '..performance behaviour? What is its impact on strategic management and leadership?Is the shadow organizational operating in your work place? How do you know?

"-~4. Sustainable Organisational Growth

Discuss strategic change and sustainable performance in terms of 'riding the waves of change.'Diagram and define key concepts. How does this model explain sustainable performance?'List some critical decision leaders must make and explain their impact on organizational'performance and strategic planning. How does this model apply to your organization.

END OF PAPERj

(""IonTep Code PR J\tfC-..6001 DECEMBER 201 1