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Presented by UKAR, PPPK

Introduction to UTeM UC

PRESENTS

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INTRODUCTION UTeM UC

This user guide describes how to use and configure UTeM UC. UTeM UC is a softphone from CounterPath (based on UTeM UC)

that enables you to make VoIP voice and video calls, send and receive instant messages, share online status (presence)

information and exchange files.

STANDARD CALL FEATURES :

UTeM UC softphones have all standard enterprise

telephone features, including:

• Call display

• Voicemail with message waiting indicator (MWI)

• Speakerphone and mute

• Redial

• Hold

• Do not disturb

• Call history

• Call forward

• Call transfer

• Call record

• Auto answer

• Five-party audio conferencing (hosted locally)

ENHANCED FEATURES AND FUNCTIONS :

• IM and presence

• Contact list containing the individual user’s contacts

• File transfer

• Automatic detection of audio and video devices

• Acoustic echo cancellation, automatic gain control, voice

activity detection

• Support for the following audio codecs: G.711aLaw,

G.711μLaw, G.722, G.729A, G.729B, GSM, Opus, Silk

Narrowband, SILK Wideband, SILK Super-Wideband,

Speex

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SYSTEM REQUIREMENTS UTeM UC

Desktop

Processor :

Minimum: Core 2 Duo 2.1 GHz

Recommended: i5 / i7 2.4 GHz and above

Memory :

Minimum: 4GB RAM

Recommended: 8 GB RAM and above

Hard Disk Space :

400 MB (Install/Upgrade, 200 MB operation)

Operating system :

Windows 7 (SP1)

Windows 8.1 (desktop mode)

Windows 10 (creators update required)

Mac OS X 10.11 (El Capitan)

Mac OS X 10.12 (Sierra)

Mac OS X 10.13 (High Sierra)

Connection :

IP network connection (broadband, LAN, wireless); Constant Internet connection

Mobile ANDROID :

Android V4.4+ or later

IOS :

IPhone

5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, SE, 7, 7

Plus, 8, 8 Plus, X

IPod

Touch (6th generation +)

IPad

(4th generation), Air, Air 2, (2017), Mini 2,

Mini 3, Mini 4, Pro

** All devices must be running iOS 10+

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DEVICES AND EQUIPMENTS UTeM UC

To be able to place or receive calls using UTeM UC, you need a

hardware setup that will allow you to speak and listen. Here is a

list of the equipment that is normally required for UTeM UC.

HEADSET :

2 jack system and Noise Cancelling Microphone

Technology

Est. Price : MYR 45/Unit

IP PHONE :

voice over IP technologies for placing and transmitting

telephone calls over an IP network, such as the

Internet, instead of the traditional public switched

telephone network (PSTN).

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INSTALLATION UTeM UC

Desktop

ftp://ftp.utem.edu.my/uc/

Mobile

MAINLINE : (06) 270 1000

HELPDESK : (06) 270 1102 ( INFRASTRUCTURE )

HELPDESK : (06) 270 1101 ( INFOSTRUCTURE )

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1. DIRECTORY

2. INTERNAL CALL

3. EXTERNAL CALL

4. TRANSFER CALL

5. CONFERENCE CALL

6. VIDEO CALL

7. CHAT

8. VOICEMAIL

9. CALL HISTORY

10.SETTING

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DIRECTORY

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DIRECTORY UTeM UC

1. Click Directory to

Open Directory

DESKTOP

3. Click Contact Name

and Contact Details will

appear.

• Click Softphone/Work to

Make Call.

• Click Instant Message to

Message

2. Type Keyword to

Find Contact 4. Right Click Contact

Name to add person

into Contact Book

5. Click List of Contact

to view your contact.

Person that added into

contact list

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DIRECTORY UTeM UC

1. Click Contact Icon

MOBILE

3. Click Search to find

contact

2. Click Directory

4. Insert 1st Name of

User

5. Click Contact to view

detail 6. Click Number to make call/video call

7. Click Buddies tab to view

contact and send messages

• Click contact name

• Send instant messages

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INTERNAL CALL

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INTERNAL CALL UTeM UC

1. Dial Extension Number

DESKTOP

2. Press Call Button/

Click Enter

Now you’re on the phone

3. Press End Call to

End Call

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INTERNAL CALL UTeM UC

1. Dial Extension Number

MOBILE

2. Press Call Button

Now you’re on the phone

3. Press End Call to

End Call

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EXTERNAL CALL

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EXTERNAL CALL UTeM UC

1. Dial Destination Number

( Landline/Cellular )

DESKTOP

2. Press Call Button /

Click Enter

Now you’re on the phone

3. Press End Call to

End Call

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EXTERNAL CALL UTeM UC

1. Dial Destination Number

( Landline/Cellular )

MOBILE

2. Press Call Button

Now you’re on the phone

3. Press End Call to

End Call

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TRANSFER CALL

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TRANSFER CALL UTeM UC

1. Press Received Call

DESKTOP

2. Press Transfer Call 3. Press Transfer Now 4. Press End Call, your

call had been

transferred.

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TRANSFER CALL UTeM UC

1. Slide right to answer

MOBILE

3. Press Transfer Call

4. Enter Destination

Number

Your call had been

transfered

2. Press this to open

extra menu

5. Press Transfer

6. Press End Call

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CONFERENCE CALL

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CONFERENCE CALL UTeM UC

1. Dial 1st receiver

number and Call

DESKTOP

2. Open Extra Menu

3. Press Invite to

Conference Call

5. Press End Call to

end calls

4. Enter Destination

Number and Click Add

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CONFERENCE CALL UTeM UC

1. Dial 1st receiver

number and Call

MOBILE

2. Press Add Call 3. Dial 2nd receiver

number and make call

5. Press End Call to

end calls 4. Click Merge Call to

start conference

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VIDEO CALL

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VIDEO CALL UTeM UC

1. Dial Extension

Number

DESKTOP

2. Press Drop Down

menu and Press Video

Call

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VIDEO CALL UTeM UC

1. Dial Extension

Number and Call

MOBILE

2. Slide Right to Make

Video Call

3. Tap to send your

video

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CHAT

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CHAT UTeM UC

1. Click Message Icon

DESKTOP

2. Click ‘+’ icon to start

new conversation

4. Type your message

and Press Enter/

Shift+Enter to send

3. Enter Destination

Extension and Click

User

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CHAT UTeM UC

1. Click Message Icon

MOBILE

2. Click “+” button to

add participants

3. Find participants by

typing their name, click

name to add.

5. Start typing and

Send your message,

Press send

4. Click “✔” button

after add participants

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VOICEMAIL

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VOICEMAIL UTeM UC

1. Dial *97 then Press Call

2. Follow the instructions

3. First, say your name and press #

4. Press 1 to confirm

5. Enter your new password followed by

#

6. End Call to finish setup

Setup Mailbox

Check Mailbox

1. Dial *97 then Press Call

2. Follow the instructions

3. You also can check your staff email for new

messages

DESKTOP MOBILE

STAFF EMAIL

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CALL HISTORY

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CALL HISTORY UTeM UC

1. Click List of Recent

Calls to view call

history

DESKTOP

• INCOMING CALL

• OUTGOING CALL

• MISSED CALL

MOBILE

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BASIC SETTING

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BASIC SETTING UTeM UC

CHECK YOUR EXTENSION

• Press *65 and Call, listen to operator.

• For Mobile, go to Setting > Accounts

• Your new number, 06-270 ( 4-Digit Extension )

1. Go to Setting

2. Go to Accounts

3. Your New Extension

MOBILE

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BASIC SETTING UTeM UC

ENABLE DIRECTORY FOR PC

• Go to Softhone > Preferences > Directory

• On Directory Type choose LDAP and click OK

Choose LDAP and

Click OK

Directory Tab disable Directory Tab enable

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BASIC SETTING UTeM UC

ENABLE VIDEO CALL FOR IOS

• For PC only, go to Softhone > Preferences > Directory

• On Directory Type choose LDAP and click OK

Choose LDAP and

Click OK

Directory Tab disable Directory Tab enable

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Presented by UKAR, PPPK

THANK YOU