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Presentation results Working Group Presentation results Working Group # 005# 005

Knowledge Management withinKnowledge Management withinEurolib member organisationsEurolib member organisations

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19-20 May 2011, LisbonEMCDDA, CIJD

Rapporteur/editor: Mirella Rossi (ETF)Rapporteur/editor: Mirella Rossi (ETF)Members: Members: Gesa Buttner (Council of Europe), Gesa Buttner (Council of Europe),

Latifa Hamoumi (OP Lux), Andrea Puhl (Eurydice, Latifa Hamoumi (OP Lux), Andrea Puhl (Eurydice, EACEA)EACEA)

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Knowledge Management?

Which kind of strange beast is that?!

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Objective of working group # 5

Discover KM within Eurolib member organisations:

what do respondents understand by KM? identification of formal KM strategies (focus and profiles) identification of informal KM practices (focus and profiles) skills and competencies needed in KM the role of librarians / information specialists in KM success stories and lessons learned (implementing KM & involvement of info professionals)

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Methodology, results & limitations

online questionnaire (IPM tool by DIGIT) remote collaboration: blog on Eurolib website, e-mails, (gmail) chat, phone

consolidated reply requested (one per organisation) 17 useful replies

low response rate (38%) might have been difficult to consolidate replies possible bias linked to different understanding of concepts - we tried to support respondents with additional info

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Main findings KM: expert interaction and collaboration, but IM also receives important consideration

5+ organisations have formal KM strategies in place

the majority recognises KM takes place informally

typical info professionals skills and competencies identified as essential

info professionals have a role to play in KM (100%)

they are indeed playing a role (formal + informal KM)

experiences collected: we would like to explore them in depth

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Main recommendations

Key factors for successful KM (from lessons learned and reflections): management support clear decisions on objectives over time resources should be maintained clear reporting linesmeaning of KM clarified and maintained over time to reduce misunderstanding and competition good planning of resources, risk-management

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Other reflections KM can start without senior strategy / action program

good for libraries to take the initiative but need to ensure cross-organisational approach (through executive level support)

each one to use the results as best suits her/him

integration of KM & IM can work quite fine

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The Knowledge Hub @ the ETF

Places Things People

Physical and Virtual

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Our experience

A virtual working group is possible

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Strong leader needed to keep it running and progressing

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Good if you can get on board other enthusiastic colleagues in your organisation: they’ll help, get recognition and know Eurolib better

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We encountered some technical problems that delayed the progress

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Not easy to fit it into our workload passion & enthusiasm have helped

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We did well! Cheers!

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Proposed follow-up WG 5 What in-depth exchange of experiences on KM

How through knowledge café / knowledge fair experiences along common grid (fine-

tuned questionnaire?)

When Q4 2011

Who (to participate) anybody interestedorganisations with formal KM

Who (to organise) anybody wishing to join current members: 2 confirmed

interest

Where expressed interestETF (Turin)NATO Defence College (Rome)

If of interest and agreed

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Conclusions & Recommendationsfor Eurolib

Eurolib is a greatnetwork of professionals!!!

Keep goingwith WG and papers! outputs,

visibility

Let’s try to go more 2.0

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Thanks to all!contributors, thinkers, listeners

Our Presidency