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#worklikeanetwork
As a result,
companies are being disrupted.
#worklikeanetwork
#worklikeanetwork
Work like a network.
Enterprise Social and the Future of Work:
https://about.yammer.com/zh-cn/enterprise-social/
The world has become a giant network.
#worklikeanetwork
#worklikeanetwork
Listen to conversations
that matter
Adapt and make smarter
decisions
Grow your
business
Work like a network.
#worklikeanetwork
Listen
more visibility into other departments and office locations
76 % Adapt
improvement in project collaboration
37 % Grow
of business leaders agree that internal social tools stimulate innovation
93 %
Red River, 2013 Inside Communication, 2012 Yammer, 2013
A vision…
…For the Excellence of Operations
#worklikeanetwork
Listen to the conversations that matter.
Adapt and make smarter decisions.
Grow your business.
Map to Value
Business Value is NOT… Instead...
Reducing email Reduce e-mail for Logisticians,
To give them more time to solve supplier problems
Executive Communications Improve executive communications to better align company programs to support the
strategy
Sharing Information Improve sharing of competitive intelligence to better position the company against
competitive threats
Crisis Communications Reduce the impact of a crisis on the company and its employees by giving employees
better information in a timely manner
Project Management Shorten time to project completion by sharing updates as they happen, instead of
during a weekly status update, eliminating lag time.
#worklikeanetwork
Westfield connects
hundreds of stores
and listens to customers.
Listen
http://www.youtube.com/watch?list=PLxyXRkabqU90o7KcJKWTkgJe_8V5mWmF2&v=VMwBDqHJT_o&feature=player_detailpage
#worklikeanetwork
Red Robin adapted to
customer needs in weeks
rather than months.
Adapt
http://www.youtube.com/watch?v=1U1OCAwUvjs
Customer Experience
• Yammer enabled all employees to be connected, and engaged employees provided a better customer experience
Cost Savings
• The CFO ran a challenge on Yammer with $1,000 of his own money to crowd source ideas for cost saving from employees
Business Agility
• Servers used Yammer to capture customer feedback on a new burger. The recipe was revised in four weeks, previously that process would have taken 12+ months
Xerox grew innovation
by taking ideas to
execution faster.
Grow
#worklikeanetwork
Work like a network. Get started today with Yammer!
#worklikeanetwork
Questions?
Methodology and Self-guided Resources
(success.yammer.com)
Customer Community
Yammer Customer Network (YCN)
Access to Customer Success Managers (CSMs)
Regional User Groups and Events
Community-based Learning and Support
Mass participation
programs
(webinars, workshops)
Overview
• Value from Enterprise Social comes when organizations go on a journey to change how they work
• The Yammer Customer Success Program enabled customers help themselves and each other on that journey
www.responsiveorg.com
https://about.yammer.com/zh-cn/enterprise-social/
https://www.yammer.com/customers/
ios (version 6 or below):
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http://aka.ms/SES213
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