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-From the PFC Vision Statement
See story on Page 16
Porteous Fastener Company
It’s all about reputation. We want everyone who comes in contact
with our organization to say, “�at’s a helluva company!”
9
Page 16
Please visit our website @ www.porteousfastener.com -- or call us any time: 877-935-9105 !!
I have worked in the fastener industry for 37 years and at PFC the last 6. It took 31 years to �nd home.
-Nick ViggianoCorporate Pricing, Chicago IL
PFC provides a family environment that a lot of companies lack. We work together as ONE unit to get the job done. I love it here!
-Krystal LewisInside Sales, Houston TX
We have the best people in the industry! We �nd quality people and they stay. The average tenure of our Regional Managers is 22 years and with that comes stability and commit-ment to our customers. - Barry Porteous President, Carson CA
Porteous Fastener Company was founded by Anne and Bud Porteous in 1966. They “Bet the Farm” so to speak when Bud opened a 2000 square foot fastener warehouse in downtown Los Angeles. As with most start up businesses, the �rst years were a struggle but Bud made sure his employees’ and suppliers were paid, before ever taking a salary for himself. That is how it all started. Bud’s reputation for fairness was the cornerstone on which PFC was built.
It’s All AboutReputation!
FamilyOwnedSince1966
We have the best support team in the business. We are a full service FAMILY company!
-Kevin VesneskiSales , Santa Fe Springs CA
PFC is one big family-we are there for each other. I know I can call Bob or Barry and they are there to help me out. Kurt in Seattle took me under his wings and helped me grow within the company. At PFC, customer service starts within and extends to our distributors. What a great feeling to have!-Lori Moore, Branch Manager, Seattle WA
PFC is not just a company- we are a family. We work together, we play together and we succeed together!
-Julie TovesMill Department,Carson CA
It is all about people and their relationships and dedication to providing First Class Service. The PFC sales team, both inside and outside are committed to help you build your business. The operations team makes sure the orders are picked, packed and shipped accurately and on time. PFC is a company of people focused on long-term relationships and friendships within the fastener industry.
Dear fastener friends,
The next eight pages will tell you more about PFC- what we do, and more importantly-
who we are. You will get the opportunity to meet some of us, and hear what we have to
say- which is pretty cool! We are proud of our company; for it’s history and what it
stands for today. We are Team PFC!
Providing “First Class Service” goes well beyond taking an order and shipping it complete. It is doing what you say you are going to do, when you say you are going to do it.
It is striving to understand and exceed your customers expectations.
I am so proud to be part of a company where the owners have such integrity. It may seem sappy, but it’s true!
-Claudine GargaroChief Financial O�cer, Carson CA
http://goo.gl/o2Wpw
Contents
Pg 18: American Made
Pg 20: Technology
Pg 22: Sockets
Pg 132: QA & Mill
Pg 134: Branded by PFC
Pg 136: PFC Vision Statement
Page 17
Relationships are more important today than ever. We identify with our distributors, understand their challenges and we are committed to helping them thrive. I believe we have earned our customers trust and respect because of the value we put on relationships.-Bob Porteous, VP Sales/COO
Today Barry and Bob Porteous run the family business. Together they strive to continue their father’s legacy and build upon that reputation. Now with 16 locations and almost 250 employees world wide, PFC is much larger in size, but it still has the small family feel like the olden days when Bud made agreements with a “handshake”.
More on page 18
2011 Las Vegas Fastener Show
Being from a military family, I appreciate that PFC donates to di�erent charities- especially those based around the armed forces. It really means a lot to me.
-Trisha Thompson Accounts Receivable, Carson CA
Barry, Bud & Bob (2004)
Scott Gibson, Edgar Chen, Tom White, Jim Jordan, Ralph Helmer, Kevin Chavis, Brian Flynn,Jamie Adams, Don Carr, Bob Porteous, Bill Flynn, Je� Adams, Kurt Valli, Joe McIlhon, Barry Porteous
WE ARE TEAM PFC!
We want everyone who comes in contact with our organization to say,
“That’s a helluva company!”
PFC published a book in 2007 called “40 Years of First Class Service”. If you would like to read the stories that make up PFC’s history, contact your
local branch or email: [email protected] to request a copy.
Snap the QR Codes on each page (or follow the URL) for more!
http://goo.gl/0uOE0
More on page 20Continued from page 17
Page 18
AMERICAN
MADE
I am very proud to work for a company that values our military. Donating a percentage of pro�ts for orders placed on Veterans Day to the Hope For The Warriorsº charity made me proud to be part of the PFC family.-Carrie Haggerty, Inside Sales, Denver CO
Grade 5 Cap Screws- NC, NFGrade 8 Cap Screws- NC, NFPFC9® Cap Screws- NC, NFA325 Hex Head Structural BoltsA490 Hex Head Structural BoltsA325 Tru-Tension™ AssembliesA490 Tru-Tension™ AssembliesPFC9® USS Thick WashersPFC9® SAE Thick WashersF436 Hard Round WashersA325 D.T.I. WashersGrade 5 Finished Hex Nuts- NC, NF
Grade 8 Finished Hex Nuts- NC, NFPFC9® Thick Nuts- NC, NFPFC9® All Metal Locknuts- NC, NF2H Heavy Hex NutsGrade C Heavy Hex NutsGrade DH Heavy Hex NutsFLEXLOC® Self Locking NutsTeks® FastenersA490 D.T.I. Washers**Squirter® D.T.I. Washers**Sockets- Inch and Metric****Available by special order
PFC has teamed up with
numerous domestic suppliers
so distributors have easy
access to products that are
Made in the U.S.A!
www.porteousfastener.com
Shorter Lead Times
Keep Jobs in U.S.A.
High Quality Product
Tested in U.S. Laboratories
Support Local Businesses
Government or Military Jobs
American Recovery & Investment Act
Buy America Act
WHY BUY USA ?
IN STOCK AT PORTEOUS...
Charlie- Nucor Fastener
PFC has been a stocking distributor of domestic fasteners since day one. This segment of the supply chain is of great importance to the Porteous family.
Porteous Fastener Company was built on an American dream.
http://goo.gl/WC0rr
Page 20
More on page 22Continued from page 18
TECHNOLOGY
www.porteousfastener.com
Technology is the making, usage, and knowledge of tools, machines, techniques, crafts, systems or methods of organization in order to solve a problem or perform a speci�c function.
WIKIPEDIA SAYS
PFC Online (www.porteousfastener.com)PFC Direct Connect
INxSQL SoftwareRF (Radio Frequency) Guns
QR (Quick Response) CodesElectronic Certi�cations
Cross ReferenceWire Guided Lifts
Social MediaElectronic Media
Software Development Kit (SDK)Electronic Data Interchange (EDI)
File Transfer Protocol (FTP)Electronic Invoicing
Online Ordering 24/7Voice Over Internet Protocol Phones
Quality Testing EquipmentIntegrated Computer System
Check out our
YouTube channel:
www.youtube.com/
user/porteousfastener
Technology today is changing faster than many can keep up. With an internal IT development and programming team as well as innovative personnel throughout the organization, PFC aggressively strives to stay ahead of the game. With the help and support of distributor and supplier partners, PFC has taken steps to make business transactions less cumbersome and more impor-tantly, less costly. Technology is forever changing. Good thing PFC is keeping up!
1966 when PFC opened for business there were no computers, RF guns, mobile phones or internet. Things are a bit di�erent now and as new technologies present
themselves, PFC is at the forefront- learning and sharing with industry partners.
PFC has the ability to support any level of electronic commerce required; from basic web services to fully integrated computer systems. PFC distributors have 24/7 access to 16 locations, over 30,000 sku’s and 100 million pounds of inventory. Approved users can process quotes, check stock, place orders, track shipments, retrieve certi�cations and cross reference their part numbers by using either PFC Online, PFC Direct Connect or INxSQL Software.
@PFC1966 Porteous Fastener Company
PFC E-COMMERCE
To learn more about 24/7 e-commerce please visit: www.porteousfastener.com/pfconline/e-commerceFor more information about PFC’s software partner INxSQL visit: www.inxsql.comFor general information please email: [email protected]
porteousfastener
Sign In Now!
Working at PFC isn’t like going to a “job” every day. I get to talk to my friends- who just happen to be my customers. It’s a great family to be a part of!
-Matt OhlendorfInside Sales, Houston TX
I have turned into a bit of a “techy geek” the last few years. Thanks PFC for giving me the opportunity to constantly learn such cool stu�! I love my job and the people I work with- and yes I love my Mac! -Jamie AdamsDirector of Marketing, Carson CA
®
http://goo.gl/NoxC9
Page 22
More on page 132Continued from page 20
SOCKETS
OCKETS
Socket Head Cap Screws- NC, NFSocket Flat Head Cap Screws- NC, NFSocket Button Head Cap Screws- NC, NFSocket Low Head Cap Screws- NC, NFKnurled Cup Point Set Screws- NC, NF Socket Set Screws, Cup Point- NC, NFSocket Set Screws, Flat Point- NC, NFSocket Set Screws, Cone Point- NC, NFSocket Set Screws, Half Dog- NC, NFSocket Set Screws, Oval Point- NC, NF Socket Head Shoulder ScrewsSquare Head Set Screws, Cup PointPipe Plugs, Flushseal and DrysealDowell Pins, Bright and Pull-OutHex Keys, Short Arm and Long Arm
Metric Socket Head Cap ScrewsMetric Low Head Socket Cap ScrewsMetric Button Head Socket Cap ScrewsMetric Socket Shoulder Screws Metric Socket Set Screws, Cup PointMetric Socket Set Screws, Knurled Cup PointMetric Hex Keys, Short Arm and Long Arm Metric Dowel Pins, Bright andt Pull Out
Zinc & BakedNylon PatchesMill QuantitiesSpecial Print ItemsDomestic Socket Products
INCH METRIC
ALSO AVAILABLE
www.porteousfastener.com
A signi�cant investment was made to bring import stock levels on sockets up to what was demanded by the industry. Many categories were added and the size range on existing categories has been expanded to �ll out the line. PFC socket products are widely available in both packaged and bulk options all across the country. The Mill Team can work your special print items or large quantities. If domestic sockets are required, PFC is working with Kerr-Lakeside to help you ful�ll those needs. Long gone are the days of sending your socket orders somewhere else.
2012 IS THE “YEAR OF THE SOCKETS” AT PFC
PFC is your Socket Source!
Porteous Fastener Company has become one of the biggest importers of sockets in the country. Now with signi�cant inventories in both inch and metric sockets you can have your standard fasteners and sockets delivered on the same truck.
I started as an order puller, but had a goal to learn more things for the company. I am now in charge of the package area in Chicago. I work with very nice people, we are like a family. -Gerardo CastellanosPackaging Department, Chicago IL
Our job at PFC is to make things easier for our customers. With our new expanded socket line, and the addition of several new product lines, we’ve minimized the need for customers to make more calls. That’s what “First Class Service” is all about!!-Robin Marchetti, Inside Sales, Cleveland OH
http://goo.gl/Vv6X1
PFC has tremendous amounts of resources and capabilities at their disposal. They are not limited to selling only standard fasteners. If you have a special or
print requirement, the team at PFC will work diligently to bring you the highest quality products and services available from across the globe.
Page 132
More on page 134Continued from page 22 www.porteousfastener.com
Q UALITY A SSURANCE
MILL
DIVISION
THE PERFECT PAIR
It's great to know Porteous fully supports the fastener standards organizations (i.e. ASTM, ASME) and allows the time for attending the fastener committee meetings. It keeps us educated and up to date while providing us with voting input to fastener standards and revisions to such standards. -Bill King, Q.A. Manager, Carson CA (Very active ASTM and ASME fastener committee member)
When the PFC Mill Division and Quality Assurance Depart-ment team up, they can tackle insurmountable obstacles. Their combined expertise and relationships with supplier partners are invaluable to the Porteous organization and to the fastener industry. Almost anyone can pick a factory overseas and place an order for delivery into North America, but with the PFC team you receive “First Class Service” from the early stages of the quote to the �nal production, testing and shipment of the product. PFC only partners with quality factories registered to ISO 9001 and/or TS16949 and has built many trusting relationships over the last four decades.
TRUE STORY: “FROM SAMPLE TO PRODUCTION”A PFC distributor needed a special patch screw for an OEM customer, but had nothing to provide except a single sample of the screw and a very tight delivery requirement. Once the sample was reviewed by the PFC team a quali�ed supplier was selected and the sample was sent to PFC’s ISO 17025 accredited lab in Taiwan to help with the print production. When the �nal print and quote were approved by the customer, PFC reviewed the speci�cations one more time, then issued a purchase order to the supplier to begin production. The PFC team in Taiwan followed the production and patching activity and then tested the parts upon completion. Since the end user had strict deadlines, both air and vessel shipments were arranged to meet their assembly demands. When the air shipment arrived, the parts were inspected in the A2LA accredited lab in Carson, then released to the customer. The ocean shipment went through a similar process and was released on time.
A lot of PFC resources went to work and in the end deadlines were met, the OEM was happy and the distributor, the supplier and PFC all had repeat orders!
Sample Received
Print Created
Quote Sent
Purchase Order
Final Review of Specs
Product Production
Special Processes
Testing in Taiwan
Air/Ocean Shipments
Testing in Carson
Release to Customer
Happy end-user
Repeat PO’s!
Every time I visit our vendors I am reminded how much respect they have for PFC and the way we do business. The long term relationships we’ve built with suppliers, customers and industry partners is the proof!-Jim Jordan, Mill Department, Carson CA
and
http://goo.gl/iWP3c
Page 134
More on page 136Continued from page 132 www.porteousfastener.com
TRUSTED
BRANDS
PFC9®, U.S. Anchor and PFC Proferred™ were added to the PFC line in response to customer requests and industry needs. All exceed top speci�cations and pass stringent testing requirements. The Proferred Drillerz™ and Drywallerz™ were produced recently to enhance PFC’s construction line, which is geared toward professional contractors. The heavy duty colored boxes and pails, along with quality product compete with the other leading construction screw manufacturers.
PFC9® PROFERRED™U.S. ANCHOR
Wall AnchorsWedge AnchorsDrop-In AnchorsSleeve AnchorsMungo® AnchorsAnchoring ProductsBulk and Packaged
Grade 9- over 180,000 PSICap ScrewsThick NutsLock NutsUSS & SAE WashersBulk & Packaged
Drillerz™ Self Drill ScrewsDrywallerz™ Drywall ScrewsMultiple Head and Body StylesColor Coded Packaging50 lb. Heavy Duty Cartons1lb. and 5lb. Clear Plastic PailsBits Included with Phillips Product
Please visit the products page at www.porteousfastener.com where catalogs, literature and speci�cations can be found on all of these products (and more).
The PFC Proferred line is relatively new and has it’s own website: www.pfcproferred.com.
HIGH QUALITY- TRUSTED BRANDS
There is no greater feeling of pride than knowing that the owners of your company can steer the mother ship through the greatest of storms!
-Scott GibsonArea Sales Manager, Carson CA
In August 2005 Hurricane Katrina devastated the Gulf Coast. I was blessed to be able to take a group of Sr. High students from my church into Louisiana to help with the recovery. The Porteous family not only provided all the fasteners we needed, they also sponsored 4 vans to transport the entire group from FUMC Midlothian, TX. I am proud to be a part of the Porteous family. -Don Carr, Regional Manager, Southwest Territory
HIGH QUALITY ANCHORS HIGH STRENGTH FASTENERS PREFERRED BY PROFESSIONALS
http://goo.gl/ZHw0p
VISION STATEMENTIt’s all about reputation. We want everyone who comes in contact with our organization to say,
“That’s a helluva company!”
MISSION STATEMENTWe continually strive to be the leader in the industry by developing lasting relationships with our customers
and suppliers. Employees are family and First Class Service is our way of doing business.
STRATEGIC OPERATING PRINCIPLESWe will always provide our customers with First Class Service.
We will always treat customers, suppliers, and each other with integrity and respect.
Continued from page 134
CORE OPERATING PRINCIPLES
We are all part of Team PFC
Always strive to foster better teamwork.
Always look to promote from within.
Always maintain a positive attitude.
Always communicate in an open, honest and compassionate manner.
Always keep your promises and commitments.
Always treat your customer as your best friend.
Always strive to understand and exceed your customer’s expectations.
Always take the opportunity to be your customer’s hero.
Remember, your attitude and behavior re�ects on our reputation.
STRATEGIC DIRECTIVES
People buy from people they like
Always strive for long term relationships with customers and suppliers.
Keep our customers competitive by o�ering the right mix of products and services.
Make every customer pro�table.
Seek every opportunity to expand our business.
Sell more to existing customers.
Never �re a customer. Always explore other possibilities.
Utilize available resources to increase pro�tability.
Streamline the product �ow from our suppliers to our customers.
Never ship product in an unacceptable condition.
Always strive for accuracy in all that you do.
Invest in continuous improvement.
Invest in our people and encourage them to pursue and achieve their highest potential.
Page 136
www.porteousfastener.com
TEAM
PFC
The end.
Thanksfor
reading!
The vision and mission statements were written during a long day of brainstorming by 50 of PFC’s management personnel from all departments and all branch
locations. It was a day �lled with heartfelt ideas, passion and even some tears.
Thank you PFC for allowing us to participate in the Corporate Challenge competition every year. It brings individuals from all departments together to work as a team and have some fun! -Emilio GarciaQuality Lab, Carson CA
I have been with PFC for many years, and I feel as though we are all part of a big family. Thank you PFC, I couldn’t ask for anything more!
-Irene BrockelmeyerBranch Manager, Santa Fe Springs CA
