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INTRODUCTION

The concept of a metro for Delhi was first formalized in the Delhi Master Plan of 1960, and the

legal framework for the metro was laid out in the Metro Railways (Construction of Works) Act

of 1978. Actual work towards building the metro, however, only started in March 5, 1995,

when the DMRC was established to provide a rail-based transport system that will alleviate

Delhis ever growing transport congestion and vehicular pollution. The government of Japan

has contributed more than half the cost of this project, through a soft loan disbursed by

DMRCs major funding agency, the Japan Bank for International Cooperation (JBIC). Delhis

metro rail system, to be constructed in four phases covering 245 kilometers, is scheduled to be

finished in 2021. Today three functioning lines connect central Delhi to east, north, and

southwest Delhi. DMRC is responsible not only for construction of the system but

also for its operation and maintenance. It has 450 personnel in its construction department and

3,000 staff for system operation and maintenance. Physical construction work started on

October 1, 1998 Aside from one major disagreement in 2000, where the Ministry of Railways

forced the system to use broad gauge despite the DMRC's preference for standard gauge,

construction proceeded smoothly. The first line opened on December 24, 2002 and the entire

Phase I of the project was completed in December 2005, on budget and almost three years

ahead of schedule, an achievement described as "nothing short of a miracle".

Operations management of DMRC Page 1


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NEED FOR MRTS

As cities grow in size, the number of vehicular trips on road system goes up. This necessitates a

pragmatic policy shift to discourage private modes and encourage public transport once the

level of traffic along any travel corridor in one direction exceeds 20,000 persons per hour.

Introduction of a rail based (MRTS) Mass Rapid Transit System is called for. Mass Rapid

Transit Systems are capital intensive and have long gestation period. It has been observed that

in developed countries, planning for mass transit system starts when city population size

exceeds 1 million; the system is in position by the time the city population is 2 to 3 million and

once the population exceeds 4 million or so, planned extensions to the Mass Rapid Transit

Systems is vigorously taken up. In developing countries including India, because of paucity of

funds planning and implementation of rail based Mass Rapid Transit Systems has been lagging

far behind the requirements. The city of Delhi with a population of round 12 (16.2) million

should have had an MRTS network of at least 100 (300) KM by this time, whereas actually it is

still (65.10 kms) at the take-off stage. Delhi has all the ideal dress-up for an excellent Mass

Rapid Transit System to be brought in. It has wide roads (roads cover 23% of the city area)

where road possession for construction is not difficult (except in the old city area).

Implementation will also not involve demolition of large scale private properties. Most of the

land required is under Government control and hence can be easily acquired. The citizens are

enlightened and would eagerly welcome introduction of people friendly MRTS though they

may initially face some difficulties during the implementation phase. Added to this Delhi has

an unassailable advantage in its excellent railway network comprising two rings and six spurs

totaling about 120 KM within the urban area. Unfortunately, these Rail assets are not presently

fully being utilized as its share of commuter traffic is only a mere 2%.



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Line1

Shahdara Inderlok - Rithala 22.0 km 18 stations

Line2

Vishwa vidyalaya Central secretariat 11.0 km 10 stations

Vishwa vidyalaya to Kashmere gate 4.0 km

Kashmere gate to Central secretariat 7.0 km

Line 3

Barakhamba road -Dwarka 25.60 km 31 stations

Barakhamba road - Indraprastha 2.81 km

Dwarka Dwarka sub city 6.5 km

PHASE 2

Between stations Length (km) Date of Commencement

of Operation

Shahdara Dilshad 3.1 June 4, 2008

Garden



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Vishwavidyalaya 6.3 February 4, 2009

Jahangirpuri

Indraprastha Yamuna 2.1 May 10,

2009

Bank.

Line Name BetweenStations Length (Kms.) No. of stations

Yellow Line Central Secretariat- 27.45 19

Qutub Minar -

Sushant Lok

(Gurgaon)

Violet Line Central Secretariat- 20.04 15Nehru Place -

Badarpur

Blue Line Dwarka (Delhi) 6.26 3

Sector 9 - Sector

21 - IGI Airport

Blue Line Yamuna Bank - 15.07 11

Mayur Vihar -

NOIDA City Centre

Blue Line(Branch) Yamuna Bank - 6.17 5

Anand Vihar

Green Line Inderlok Kirti 18.46 15

Nagar - Mundka

Airport Express New Delhi 22.4 6

Railway Station -

Indira Gandhi

International

Airport - Dwarka

(Delhi)

Blue Line(Branch) Anand Vihar - 2.57 2

Vaishali



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(Ghaziabad)

Future Extensions

Phase III

This phase has a 2015 deadline. The following lines are tentatively planned:

1. Jahangirpuri - Badli (northern exten sion of Yellow Line) = 3.42 km

2. Mukundpur - Azadpur - Rajouri Garden - AIIMS - Sarai Kale Khan ISBT = 31 km

3. Central Secretariat - Mandi House - Daryaganj - Welcome Gokulpuri - Nawada

(Bahadurgarh) = 18 km

4. Rithala - Kirari - Barwala (western extension of Line 1/Red Line) = 6 km

5. Dilshad Garden - Ghaziabad ISBT (eastern extension of Line 1/Red Line) = 9.5 km

6. Airport link - Sushant Lok (Gurgaon) = 16.5 km

7. Mundka - Delhi border Bahadurgarh (western extension of Line 5) =11 km

8. Badarpur - YMCA chowk, Faridabad (southern extension of Line 6) =14 km

9. Sushant Lok (Gurgaon) - T-junction of Sectors 47 & 48, Gurgaon (southern extension of

Line 2/Yellow Line) = 6.5 km Jahangirpuri - Badli line may be implemented in Phase II

Total length = 112 km

Phase IV

This phase has a 2020 deadline. The following lines are tentatively planned:

1. Sarai Kale Khan ISBT - Anand Vihar - Dilshad Garden Yamuna Vihar - Sonia Vihar = 22

km

2. Sarai Kale Khan ISBT - Nehru Place - Palam - Reola Khanpur = 28 km

3. Mukundpur - GTK By-Pass - Pitampura - Piragarhi - Janakpuri -Palam = 20 km



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4. Barwala - Mundka - Najafgarh - Dwarka = 20 km

5. Ghazipur Noida Sector 62 = 7 km

6. Dwarka Sector 21 - Iffco Chowk = 15 km

7. Ajronda (Faridabad) - Kheri (Faridabad) = 5.5 km

Total length = 108.5 km



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ORGANIZATIONAL STRUCTURE

Procedures followed in the decision-making process, including channels of supervision

and accountability

The decision-making process in DMRC involves the following Channel:

BOARD OF DIRECTORS

MANAGING DIRECTOR

FUNCTIONAL DIRECTORS

EXECUTIVES

Overall management of DMRC rests with the Board of Directors, its highest decision making

body.

DMRC being a 50-50 joint venture of the Government of India and the Government of

National Capital Territory of Delhi, the Board of Directors of DMRC is accountable to the

Government of India and the Government of National Capital Territory of Delhi. As per the

provisions of the Companies Act, 1956 certain matters require the approval of the shareholders

of the Company in general meeting. The primary role of the Board is that of trusteeship to

protect and enhance shareholders value.

The Board oversees the Companys strategic direction, reviews corporate performance,

authorizes and monitors strategic decision, ensures regulatory compliance and safeguards



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interests of shareholders. The Board ensures that the Company is managed in a manner that

fulfils stakeholders aspirations and societal expectations.

The day-to-day management of the Company is entrusted with Managing Director who is

supported by Functional Directors and other Officers and staff of the Company.For effective

discharge of his functions, the Board of Directors has delegated most of the powers to the

Managing Director. The Managing Director, in turn, delegated specified power to Functional

Directors/Officers subject to due control being retained by him and subject to such conditions

which are consistent with the need of prompt, effective and efficient discharge of

responsibilities entrusted to such a Director/Officer. The Managing Director is accountable to

the Board of Directors. Functional Directors are accountable to Managing Director. The

Officers are accountable to concerned Functional Directors.

MISSION

To cover the whole of Delhi with a Metro Network by the year 2021.

Delhi Metro to be of world class standards in regard to safety, reliability, punctuality,

comfort and customer satisfaction.

Metro to operate on sound commercial lines obviating the need for

Government support.

CORPORATE CULTURE

We should be totally dedicated and committed to the Corporate Mission



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Personal integrity should never be in doubt, we should maintain full transparency in all our

decisions and transactions

The Organization must be lean but effective

The Corporation must project an image of efficiency, transparency, courtesy and we mean

business attitude.

Our construction activities should not inconvenience or endanger public life nor should lead

to ecological or environmental degradation

All our structures should be aesthetically planned and well maintained

Safety of Metro users is our paramount responsibility

Our stations and trains should be spotlessly clean.

IMPORTANT FEATURES OF DMRC

All metro stations and trains are monitored constantly by more than 1200 closed-circuit

cameras, and specially trained Delhi Metro police are stationed at all stations and trains to deal

with law and order issues in the system. The Delhi Metro is also one of the few metros in the

world to have plain clothed metro marshals on trains. Intercoms are provided in each train car

for emergency communication between the passengers and the driver.

Special Features in New Metro Trains

The new trains in view of the increased rush on the Metro system in Delhi, will provide

passengers with power connections inside the coaches so that they can use their laptops and

charge their mobiles while they are travelling in the Metro. Every new Metro coach of Phase



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II will have power supply points for this purpose. The Metro coaches in Phase - II will also

have reduced noise levels inside the trains as the DMRC is making major design changes to

reduce the noise levels by use of special sound absorbing cushions in the walls of the Metro

coaches and more buffing on the Metro doors which will be better sealed by reducing the door

gaps to ensure that less sound from outside enters the trains thus enabling the passengers to

travel in a better ambience. The noise level in the underground coaches has been reduced by 8

decibels(db) as in Phase-I the internal noise levels was around 92 db which will now be

only 84 db in Phase-II. In addition, a new type of compressor called Scroll Compressor System

will be used in the air conditioners of the Phase-II coaches which will be sealed and is more

compact and this will reduce noise level in the coaches further.

The Phase-II Metro coaches will also provide a much better level of passenger comfort as for

the first time there will be Humidity control as Humidity Sensors will activate the newly

planned heating system of the air conditioner which will eliminate humidity inside the coaches.

The temperature will be maintained at 25 degree Celsius and relative humidity will be

maintained at 60 % during the summer and monsoon months (in Phase - I trains, there was only

temperature control).

With the start of Phase-II the Delhi Metro will start travelling very far distances covering

around 50 kms in some destinations such as Dwarka-Noida, Gugaon-Jahangirpuri, etc.

To avoid confusion for the passengers who will travel on these lines, there will be new

destination sign boards in LED on one window of the side wall of each coach so that

passengers can view the terminal stations while standing on the platform as some Trains may

be terminating at intermediate stations depending upon operational needs. This will be

necessary as on the same line different trains may be terminating at different destinations.



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Phase - II trains will also have Closed Circuit Television Cameras (CCTVs) inside the coaches

apart from cameras outside the coaches so that the driver can see the entry and exit of

passengers from the train. The driver of the Metro trains will now be able to observe passenger

behavior in every part of the train at all times. The trains in Phase - II are also being designed to

travel upto a maximum design speed of 95 kmph as against 90 kmph in Phase - I. The braking

system is also better as DMRC will use Wheel Mounted Disc Brakes which will be micro

processor controlled. In addition, the train will have energy absorbent couplers which can

absorb shock and reduce damage to the car body structure in collisions.

FACILITIES

1) FEEDER BUSES

They are environment friendly with CNG engine Bharat Stage III buses.

Aesthetics and safety are important features.

Feeder buses have Global Positioning System (GPS) equipment for real time

tracking, online alerts etc

Control centers are set up to monitor the movement of vehicles and will have

traffic managers, traffic inspectors and Control Room Operators.

A complaint book is there in every bus - Zero tolerance of complaints.

A Public Address System is there in every bus.

All buses are fan cooled.

First Aid box and Fire extinguisher are there in every bus.

2) Has a carrying capacity as high as 60,000 80,000 phpdt (peak hour peak direction traffic).

3) Requires 1/5th energy per passenger km compared to road based system.Operations management of DMRC Page 12


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Organisation Structure:

The GoI and GNCTD constituted the Delhi Metro Rail Corporation Ltd

(DMRC) as a company incorporated under the Companies Act for construction of the

project and Mr. Sreedharan was appointed MD.

The DMRC had two departments project organization and operation &

maintenance in what is known as a lean organisation structure.

Selected group of professionals were trained at Hong Kongss Mass Rapid

Transit Railway Corporation (MTRC)

Complete freedom was provided to Mr. Sreedharan to recruit people of his

choice and build a team.

Each candidate was personally interviewedby him after a thorough review of

their track records with emphasis on integrity.

Most of the employees were in the age group of 18 to 30 years.

The stress was on effective contract awarding and procurement processes in

order to prevent corruption.

The contract awarding process was made simple and transparent, the

procurement

processes fair and just by removing all traces of subjectivity from tender

evaluation.

The MD was given complete autonomy on all matters and was the last

authority on tenders.

Review and Supervision:



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Every individual would be accountable for his/her role in the project. Each

employee had to prepare a Detailed Project Report (DPR) with particulars

regarding the work assigned and work completed each day to be submitted to the

respective supervisors. In case of any deviations, the employees had to give reasons

for the same and steps for rectification.

Every Monday, the heads of departments had to meet to review progress, set

new targets or revise targets.

The stress was on adherence to schedules with reverse clocks to indicate the

number of days left before important deadlines.

Due to delay in setting up of the organisation the first phase of the project

commenced three years after the scheduled date, but the original deadline was not

revised and the project duration was reduced from 10 years to 7 years to make up

for the delayed start.

The Delhi Metro Railway (Operation & Maintenance) Act, 2002 was enacted,

superseding the local municipal laws of Delhi and the lower courts were barred

from issuing stay orders.

A group of lawyers was engaged to make sure that the courts did not grant

such stay orders.

Cost Control measures:



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The total expenditure was split into 3 heads manpower, energy and

materials including maintenance, each accounting for onethird of the total project

cost.

The DMRC employed only 45 persons per kilometre of track to adhere to

international norms. This was only a third of the number of persons employed in the

Kolkata Metro Rail project which was the only other such project in India before

Delhi.

To cut energy costs, a special agreement was entered into with the Delhi

Transco Ltd to source power at low rates.

Project duration was controlled by use of special construction technologies

like trenchless digging, use of ballastless tracks,etc.

Primavera Project Planner:

A special software Primavera Project Planner, was used for project planning

and

monitoring. The resource planning module of the project alerted users in case of excess

or shortage of resources while the cost planning module provided a complete cost

breakup of the project.

The software was also used to keep trackof project activities, quantum of work

completed at different levels, the time lost or gained etc.

Information regarding all critical and upcoming activities was also available

to facilitate tracking and rescheduling of activities where necessary.

All this was necessary as the loss incurred if one day of work is lost is about 5

million rupees.



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Quality Assurance:

A special quality assurance team independent of the field executives was

appointed to ensure quality in construction.

All personnel working at the construction site were required to wear helmets

and otherappropriate safety gear.

Consultancy and contracts was undertaken by a global bidding program which

required at least one Indian partner, to ensure technology absorption by Indian firms

and for localisation and reengineering of technology.

The technology used was the best and the latest available . Multinational

engineering corporations from across the globe worked on the project.

A five member consortium led by the Pacific Consultants International (PCI)

was constitute to provide overall consultancy for the project.

Work on utility diversion was undertaken much before the commencement

of work on a particular section. The concerned consortium surveyed the area for

utilities (water pipes, sewer, water pipes, etc) to submit a written report to DMRC

which completed the work within the prescribed period.



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Managing the stakeholders Government, contractors, funding

agencies and general public:

Autonomy of the DMRC was ensured in the recruitment process, promotions,

contract awarding and land acquisition. It took a stand that any change in any decision

would be made only if it was required from a technical or professional angle and not

simply because somebody wants it.

Cordial relationship was maintained with the contractors by making

payment on time. The contractors were grateful for not having to give bribes to

secure the contracts which ensured their full cooperation and completion of the

project ahead of schedule in certain sections because of their suggestions.

The officials ofJBIC which provided a major part of the funding for the project

were involved in all major events concerned with the project to maintain cordial

relations with them.

All utilities were diverted well in advance so as to ensure minimum

inconvenience to the general public. Community interaction programmes were

organised to inform and seek solutions from the public.

Alternate traffic arrangements were made for the roads affected by the

construction with the assistance of the Indian Institute of Technology, Delhi. This was

done by building new roads or by widening of existing roads.

The ISO 14001 certification, which deals with standards for minimising the

adverse effects of the operational processes on the environment, was obtained. New

York Metro is the onlyother metro to have obtained this certification.

It also obtained the OHSAS 18001 certification for its environment,

occupational health and safety management system.



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POWERS AND DUTIES OF OFFICERS AND EMPLOYEES

ELECTRICAL

1.Rolling Stock

2. Electrical Power supply, Traction ,Air conditioning ,Ventilation

3. Signaling & Telecom, AFC

4. Store Procurement

5. Computerisation

Rolling Stock:

1) Review of design, tendering, Contract management for procurement of Rolling Stock.

2) Monitoring the production schedule of trains to match the requirement of rolling

stock required for opening of different Lines/sections of Delhi Metro.

3) Testing & Commissioning of Rolling Stock.

4) Planning, construction & commissioning of Depots for Rolling Stock Maintenance.

5) Coordinate for manpower planning and training for rolling stock.

6) Performance monitoring of Rolling Stock under revenue service.

7) Planning and arranging spares for rolling stock maintenance.

8) Planning & Monitoring the Indiginasation of different equipments of Rolling Stock.

9) Monitoring the required modifications in the Rolling Stock to eliminate equipments

failures observed so far.

10) Coordination for sanctioning of Rolling Stock from CMRS.



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Air conditioning & ventilation system:

Planning, Review of design, Tendering, Contract Management, Construction and

commissioning of following :

1)Station ventilation, air conditioning & Smoke extraction system.

2)Tunnel ventilation system.

3)Testing ,installation and commissioning of the system.

4)Coordination for sanctioning of VAC System from CMRS.

5)Performance monitoring of VAC System under revenue service.

Lifts and Escalators:

1)Planning, procurement, installation and commissioning of Lifts and Escalators at

stations , specially designed for elderly and physically challenged passengers

2)Performance monitoring of Lifts and Escalators under revenue service

Electrical & Mechanical System and Environment Control System:

Planning, Construction and commissioning of the following :

Power Supply Arrangement at Stations, U.P.Ss, Lighting, Fans, Pumping

System etc.



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Building Management System

Fire Detection & Fighting System

Emergency and rescue arrangement

Coordination with other wings for design and site interfaces and utility diversion

Planning & commissioning of Infrastructure Facilities for Preventive

Maintenance

Performance monitoring of E&M and ECS system under revenue service

SIGNAL & TELECOM and AFC

Signaling/Train Control, Telecommunication and Automatic Fare Collection Systems:

Planning, tendering, contract management, installation and commissioning of the



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following:

Signaling/Train Control Systems comprising of:

Automatic Train Operation

Automatic Train Protection

Automatic Train Supervision

Solid State Interlocking

Point Machines / Signals /Track Circuits

Telecommunication Systems comprising of:

Fibre Optic system : SDH/Access

Train Radio system on trains and Radio Base Stations



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FPABXs at all stations

Close circuit television (CCTV)

Public Address System

Passenger Information Display System

Power Supply System

NP-SCADA system

Automatic Fare Collection System comprising of:

Automatic Fare Collection Gates

Ticket Office Machines

Station Computer/Central ComputerOperations management of DMRC Page 23


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Design review and approval

Coordination with other wings for design and site interfaces

Pre and Post Installation, commissioning and integration tests

Submission of CMRS application and compliance of observations and inspection

Monitoring of performance of completed works during warrantee period

Planning of manpower and training thereof

Planning and execution of ERP system and office telecom network and office

computers

CIVIL ENGINEERING

PLANNING



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1. Deal with consultancy work being undertaken by DMRC at Ahmedabad, Kolkata,

Bangalore, etc

2. Deal with Parliament questions and Assembly Questions

3. Estimate, Budget control

4. Transport planning and related correspondence

5. Member of Technical Committee of DDA

6. Handle all civil engineering tenders, compilation of tender drawings and tender

documents, pre-qualification tender drawings and tender document, to deal with

correspondence and queries of tenders/contractors, preparation of briefing note and

comparative statement, preparation of agreement and signing of agreement. coordination

and association wit GC regarding tender and contract matters.

7. Updating of Civil Engineering Contracts



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8. Maintenance of all tenders and contractors documents in safe custody and

maintenance of confidential reports and documents.

9. Preparation of various progress reports regarding tender/contract matters, related

correspondence and coordination with other departments

10. Planning and integration of different activities/packages, updating and monitoring of

project

11. Revision /updating of project estimate and related activities

12. Generation of management information report regarding the project schedule/ mile

stone and (ii) cost control.

13. Preparation and review of yearly budget, forecast of cash flow requirements.

14. Preparation of periodical progress report of project like monthly progress report,

flash report, etc to ministries and correspondence with various ministries in this regard.

15. Checking of alignment plans, L-Sections, Land plans; getting approval from HODs

and keeping record thereof.

16. Checking of civil engineering construction drawings of stations of Rail corridor and

keeping record thereof

17. Planning and monitoring of all matters pertaining to track structures including

planning, design, use of modern track structure/fittings, coordination with other

departments, especially to ensure overall compatibility of the systems.



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18. Planning and development of infrastructure and maintenance of all civil engineering

structures.

19. Programming and monitoring of works, presentation of progress report to

management, flash Report, Monthly progress report, JBIC Quarterly Report, Interaction

with JBIC regarding funding

20. CMRS inspection, schedule of dimensions and all correspondence related to these

items.

21. Enviornmental management plan and its monitoring.

22. Safety amd quarterly assurance, Internal Audit of works of all contractors.

CIVIL (WORKS)

1. Direction and supervision of all civil and utility works including review of estimates

submitted by different departments are agreed .

2. Coordination with local authorities

3. Planning and construction of Depots

4. Geotechnical investigation -including depot and other structures

5. Water supply system

6. Design coordination

7. Tree cutting and plantation



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8. Quality control and quality assurance at work sites.

9. Implementation of site safety plans, environmental plans at site.

10. Completion of all woks at site within a stipulated time, keeping records of all site

related activities, contract bills, finalisation of all claims, preparation of completion

plans etc.

11. Contract and Project management

12. Tunnelling work

13. Track work

14. Floating of tenders, coordination with respective HODs and monitoring of the work

15. Road diversions required before taking up the construction work, piles, pile cap and

pier/ramp/raft/potals.

16. Launching girders, operation of segment, lifting, traffic diversion, alignment,

exposing, stressing etc

17. Steel work, casting yard work etc

18. Construction of staff quarters

19. Land requirement review.

20. Coordination with MCD, NDMC, N.Rly, Traffic Police.

21. Keeping records of all site related activities, contract bills, cleaning etc finalisation

of all claims and preparation of completion plans etc.



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22. Execution of works related to property development and rehabilitation.

CIVIL (DESIGN)

1. All civil engineering structure work.

2. Checking , co-ordination, monitoring scrutiny and timely availability of design

and drawings and particularly to get functional and economic design

3. Coordination with DDC, proof consultants, GC and other departments for the

structural design and drawings.

4. Preparations of design criteria and standard drawing of Civil Engineering

structures t o be followed in DMRC.

5. Project management of all records pertaining to structural drawing and designs

including the details required for CRS sanction/inspection

6. Structural design of station



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CIVIL (GENERAL)

1. Acquisition of land (Govt. & Private)

2. Land survey, joint inspection and joint verification

3. Valuation of properties/structures

4. 4. Relocation of Govt. Structures

5. High power committee meetings and other meetings with Govt. Deptt.

6. Rehabilitation of jhuggies,

7. Tree cutting

8. Court cases in connection with land acquisition

9. Shifting of religious structures

10. Compliance of progress report and other data as requiredOperations management of DMRC Page 30


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11. NOC to building plans for structures coming in MRTS alignment.

12. Fencing and security arrangement till the land is handed over to the

Contractors

13. Construction of Staff Quarters

14. Correspondence with Transport Commissions, Task Force Meetings

15. Resettlement schemes

16. Calculation of reserve price, terms of allotment for all permanent rehabilitation

ARCHITECT

1. Architectural planning and design of all stations on Delhi Metro

2. All architectural works of stations and other related structures

3. Signage , Graphic and Art works on stations.

4. Supervision of architectural works at stations.

PUBLIC RELATIONS

1. Handling press, reporters, and media

2. Coordinating visits of VIPs and high and important official to various metro sites.

3. Handling various conferences and updating the media of the latest developments.

4. Organising road shows,giving wide publicity about Delhi metro, keep liaison with

media, press, reporters etc.



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LEGAL

1. Attend different cases in various courts/quasi-judicial authorities.

2. Deals with all legal matters of the company including vetting of tenders, legal

agreements and render advice.

3. Maintenance of various court case files

ACCOUNTS

1. General administration and establishment bills

2. Finance Scrutiny of Establishment proposals

3. Accounts & internal audit

4. Fund Management

5. Computerisation and development of MIS for Finance/Accounts

6. Tenders of Electrical , S&T, Civil, Stores including estimates & tender documents

7. Financial analysis, Expenditure, Cheques & Cash, Budget, cash and Bank

investments

8. Interaction with GNCTD , GOI, JBIC and all matters pertaining to JBIC loan, JBICF

payments

9. Taxation matters - corporate taxation, Tax returns

10. Finance Vetting and concurrences



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11. Maintain all books and register for contracts, work registers and contractor's ledgers

12. Audit -Internal Audit, Statutory Audit and CAG

13. Project cost control, feasibility reports, revised cost estimates

14. ERP, Fare Policy, Fare collection and accounting.

PERSONNEL

1. Manpower planning

2. Recruitment , Selection and Induction of staff

3. Handling interviews, medical examination, verification of character and antecedence,

etc

4. Providing training to employees. Sending employees for various on the job training

relevant to their field.

5. Formation of Policy, Procedures, Rules and Regulations

6. Dealing with induction of staff on deputation from different organizations.

7. Annual performance Record- initiation and maintenance of the same

8. Dealing with various advances like Festival Advance, House Building Advance,

Motor Car Advance, Motor Cycle Advance etc

9. Promotion and transfer of employees

10. Welfare facilities like Birthday cheques, marriage gift., ex-gratia, etc.

OPERATIONS



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1. Planning and monitoring of day-to-day operation of revenues services.

2. Co-ordination with other allied wings to ensure punctuality and reliability of trtain

services.

3. Management of Operation Control Centre & centralised monitoring of train

operations.

4. Crew management for efficient running of trains.

5. Management of stations, including monitoring of cleanliness.

6. Issue of smart cards / tokens to passengers.

7. Dealing with passenger's complaints.

8. Dealing with property development matters within the station premises.

9. Dealing with contracts / outsourcing of manning of booking windows, parking spaces,

shops, Kiosks etc.,

10. Management of safety requirements.

11. Management of emergency situations during train operations.

12. Cadre planning, identification of training needs, monitoring of competence

requirements of operating staff.

13. Time tabling, monitoring over cash collection from stations.

14. Dealing with lost and found items.

15. Management of Customer Care Centres.

16. Crowd Management during special occasions.

17. To implement contingency plan during incident / accident.

18. To conduct mock drills.

19. To send QRT and operate rescue operation during Disaster.

20. Insurance of assets, cash and passengers.



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21. Safety related documentation, framing of procedure orders.

22. Security services and liaison with Delhi Metro Police & Ambulance services.

23. Co-ordinating with Project wing for proper trials and taking over of section.

24. Planning, Maintenance, Blocks & monitoring their execution.

BIBLIOGRAPHY

http://www.delhimetrorail.com/rightto_infoact/powers.aspx
http://www.delhimetrorail.com/rightto_infoact/powers.aspxhttp://www.delhimetrorail.com/rightto_infoact/powers.aspx

Documents

POM Edited