Petros KAVASSALIS Chios, 09.10.2008

11

Information Systems DesignInformation Systems Design[Σχεδιασμός Πληροφοριακών Συστημάτων][Σχεδιασμός Πληροφοριακών Συστημάτων]

Unit 1: IntroductionUnit 1: Introduction

Univ. of the Aegean Univ. of the Aegean Financial and Management Engineering DptFinancial and Management Engineering Dpt

Petros KAVASSALISPetros KAVASSALIS

Chios, 09.10.2008Chios, 09.10.2008

Petros KAVASSALIS <[email protected]>Petros KAVASSALIS <[email protected]> 22

What you will learn in this courseWhat you will learn in this course

A set of fundamental concepts for understanding the process A set of fundamental concepts for understanding the process of of Information Systems Design in a Business ContextInformation Systems Design in a Business Context Principles for Information Systems designPrinciples for Information Systems design Business operations and processes Business operations and processes Business Process Management (BPM)Business Process Management (BPM)

Familiarization with Business Process Management practices Familiarization with Business Process Management practices :: BPMNBPMN XMLXML

A full Case of BPM designA full Case of BPM design Business logicBusiness logic Augmented with technical detailsAugmented with technical details


Who am I?Who am I?

PhD in PhD in EEconomics and Management (Univ. Paris Dauphine conomics and Management (Univ. Paris Dauphine & Ecole polytechnique)& Ecole polytechnique)

Research experienceResearch experience Ecole polytechnique, ParisEcole polytechnique, Paris MIT Center of Technology Policy and Industrial Development, MIT MIT Center of Technology Policy and Industrial Development, MIT

CTPID (MIT Internet Telecommunications Convergence Consortium)CTPID (MIT Internet Telecommunications Convergence Consortium)

Current positionsCurrent positions Univ. of the Aegean (FME): Assoc. ProfessorUniv. of the Aegean (FME): Assoc. Professor Univ. of Crete: Director of ATLANTIS GroupUniv. of Crete: Director of ATLANTIS Group


Communication toolsCommunication tools

e-mail: e-mail: petros at cfp.mit.edu e-mail to use to submit assignments: e-mail to use to submit assignments:

petros.students at gmail.com Course web site: Course web site: http://infosysdesign2008.blogspot.com

* Last year reference: * Last year reference: http://infosysdesign2007.blogspot.com

mailto:[email protected]

mailto:[email protected]

http://infosysdesign2008.blogspot.com/

http://infosysdesign2007.blogspot.com/


Students evaluationStudents evaluation

Class Participation (Class Participation (2020%)%)

++ Assignments (20%)Assignments (20%)

++ Final Exam (Final Exam (6060%)%)

* Questions regarding last year course quality: ask gdikas (gdikas [AT] * Questions regarding last year course quality: ask gdikas (gdikas [AT] gmail.com )gmail.com )

My expectations My expectations [I copy a colleague I respect a [I copy a colleague I respect a lot…]lot…]

Information Systems Design under a BPM view is practical Information Systems Design under a BPM view is practical (with “hands-on” examples) but also intellectually challenging(with “hands-on” examples) but also intellectually challenging

I'm not a formal person and will be as accessible as I can to I'm not a formal person and will be as accessible as I can to all of you – my official office hours are proposed as Thursday all of you – my official office hours are proposed as Thursday 11-1311-13

But my informality doesn't mean I'm casual about what goes But my informality doesn't mean I'm casual about what goes on in my class…on in my class…

I want from my students to avoid missing lectures and I want from my students to avoid missing lectures and actively participate in the practical work (if yes: there is actively participate in the practical work (if yes: there is compensation)compensation)


Course TextbookCourse Textbook

Let me check more carefully… Let me check more carefully… Come back in the next courseCome back in the next course


[A parenthsesis: FME K4 Truck: new!][A parenthsesis: FME K4 Truck: new!]

Information SystemsInformation Systems

Business Process Business Process ManagementManagement

Business InformaticsBusiness Informatics



Information Systems (IS)Information Systems (IS)

An An Information SystemInformation System (IS) [ (IS) [source Wikipedia]source Wikipedia] is the is the system of persons, of persons, data records and activities that process the data records and activities that process the data

and information in a given organization, including manual processes or and information in a given organization, including manual processes or automated processes. Usually the term is used erroneously as a synonym for automated processes. Usually the term is used erroneously as a synonym for computer-based information systems, which is only the Information computer-based information systems, which is only the Information technologies component of an Information Systemtechnologies component of an Information System

The The studystudy of of IInformation nformation SSystemsystems originated as a sub-discipline of computer science, in an attempt to originated as a sub-discipline of computer science, in an attempt to

understand and rationalize the management of technology within understand and rationalize the management of technology within organizations. It has matured into a major field of management, that is organizations. It has matured into a major field of management, that is increasingly being emphasized as an important area of research in increasingly being emphasized as an important area of research in management studies, and is taught at all major universities and business management studies, and is taught at all major universities and business schools in the world.schools in the world. Today, Information and Information technology have Today, Information and Information technology have become the fifth major resource available to executives for shaping an become the fifth major resource available to executives for shaping an organization, alongside people, money, material and machines.organization, alongside people, money, material and machines. Many Many companies have created a position of Chief Information Officer (CIO) that sits companies have created a position of Chief Information Officer (CIO) that sits on the executive board with the Chief Executive Officer (CEO), Chief on the executive board with the Chief Executive Officer (CEO), Chief Financial Officer (CFO), Chief Operating Officer (COO) and Chief Technical Financial Officer (CFO), Chief Operating Officer (COO) and Chief Technical Officer (CTO).The CTO may also serve as CIO, and vice versaOfficer (CTO).The CTO may also serve as CIO, and vice versa……

http://en.wikipedia.org/wiki/System

http://en.wikipedia.org/wiki/Data

Information Systems in their contextInformation Systems in their context



IS: What is it?IS: What is it?

An An Information System (IS)Information System (IS) is a set of people, procedures is a set of people, procedures and resources that collects data which it disseminates and and resources that collects data which it disseminates and transformstransforms

It is a system of communication between people and It is a system of communication between people and between business processesbetween business processes

Data transformationand dissemination

ISKnowledgeData Information

Person’sprior learning

and experience

Source: U. Fuller (2008)http://www.cs.kent.ac.uk/teaching/08/modules/CO/3/21/lectures.html

Enterprise Information SystemsEnterprise Information Systems

Information technology is the hardware and software a Information technology is the hardware and software a business uses to achieve its objectivesbusiness uses to achieve its objectives

An information system consists of components that support An information system consists of components that support decision making and control, and help with analysis, decision making and control, and help with analysis, visualization, product creation and process design and visualization, product creation and process design and managementmanagement

Information refers to data shaped into a meaningful and Information refers to data shaped into a meaningful and useful formuseful form

Data are streams of raw facts representing events and Data are streams of raw facts representing events and occurrencesoccurrences



The triangle: data, information, The triangle: data, information, knowledgeknowledge

Data is one or more symbols that are used to represent something. They Data is one or more symbols that are used to represent something. They may or may not mean something to the observer.may or may not mean something to the observer. Give examples of data Give examples of data 6,602,224,1756,602,224,175

Information is data that has been processed to have meaning and value Information is data that has been processed to have meaning and value to the recipientto the recipient Give examplesGive examples

Knowledge builds on information through learning, experience and Knowledge builds on information through learning, experience and reasoningreasoning Give examplesGive examples


About data… About data… you know somethingyou know something

New concepts in this courseNew concepts in this course Information and KnowledgeInformation and Knowledge Business Processes (models)Business Processes (models)

Information Systems thrive and Information Systems thrive and transform the Enterprise Worldtransform the Enterprise World

In 2005, more wireless phone accounts were opened than In 2005, more wireless phone accounts were opened than telephone land lines installedtelephone land lines installed

More than 35 million people receive their news online; 32 More than 35 million people receive their news online; 32 million Americans read blogs million Americans read blogs

Internet advertising continues to grow at more than 30 Internet advertising continues to grow at more than 30 percent per yearpercent per year

New laws require businesses to store more data for longer New laws require businesses to store more data for longer periodsperiods


The role of ISs in the modern Enterprise The role of ISs in the modern Enterprise

Achieving operational excellenceAchieving operational excellence Managing business processesManaging business processes Developing new products and servicesDeveloping new products and services Attaining customer intimacy and serviceAttaining customer intimacy and service Improving decision makingImproving decision making Promoting competitive advantagePromoting competitive advantage Ensuring survivalEnsuring survival



More: (Business) Information is…More: (Business) Information is…

What is Digital What is Digital information?information? Your opinionYour opinion

What is What is Knowledge?Knowledge?


More: Content (and Documents)More: Content (and Documents)

A Document is a purposeful and self-contained collection of A Document is a purposeful and self-contained collection of informationinformation

This definition focuses on the information content, not on the This definition focuses on the information content, not on the physical container or medium, format, or technology in which physical container or medium, format, or technology in which the information is conveyedthe information is conveyed

This broader definition includes information extracted from This broader definition includes information extracted from databases or applications, spreadsheets, printed or web databases or applications, spreadsheets, printed or web forms, as well as traditional printed documentsforms, as well as traditional printed documents


Start from an example: FME web site Start from an example: FME web site (let’s discuss what is about…)(let’s discuss what is about…)


First Assignment First Assignment

FME Web site: Recognize the System Parts FME Web site: Recognize the System Parts How a Web site works (as an IT)?How a Web site works (as an IT)? Serving needs? Serving needs? Who is going to be served?Who is going to be served? Create your “own” Course Web site by using Google toolsCreate your “own” Course Web site by using Google tools

Next course: Please come with a short presentationNext course: Please come with a short presentation