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Pertemuan 16 Materi : Understanding Knowledge Management Concept and Application Buku Wajib & Sumber Materi : Turban, Efraim, R. Kelly Rainer and Richard E. Potter (2003). Introduction to Information Technology. Second Edition. John Wiley & Sons, Inc. Bab 11

Pertemuan 16 Materi : Buku Wajib & Sumber Materi :

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DSS Sensitivity Analysis What-if Analysis Goal-seeking Analysis the study of the effect that changes in one or more parts of a model have on other parts of the model What-if Analysis checks the impact of a change in the assumptions or other input data on the proposed solution Goal-seeking Analysis find the value of the inputs necessary to achieve a desired level of output

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Page 1: Pertemuan 16 Materi : Buku Wajib & Sumber Materi :

Pertemuan 16• Materi :

▫ Understanding Knowledge Management Concept and Application

• Buku Wajib & Sumber Materi :▫ Turban, Efraim, R. Kelly Rainer and

Richard E. Potter (2003). Introduction to Information Technology. Second Edition. John Wiley & Sons, Inc. Bab 11

Page 2: Pertemuan 16 Materi : Buku Wajib & Sumber Materi :

DSS•Sensitivity Analysis

▫the study of the effect that changes in one or more parts of a model have on other parts of the model

•What-if Analysis▫checks the impact of a change in the

assumptions or other input data on the proposed solution

•Goal-seeking Analysis▫find the value of the inputs necessary to

achieve a desired level of output

Page 3: Pertemuan 16 Materi : Buku Wajib & Sumber Materi :

DSS•Components and Structure of DSS

▫Data Management Includes the database(s) containing relevant data

for the decision situation▫User Interface

Enables the users to communicate with and command the DSS

▫Model Management Includes software with financial, statistical,

management science, or other quantitative models ▫Knowledge Management

Provides knowledge for solution of the problem; supports any of the other subsystems or act as an independent component

Page 4: Pertemuan 16 Materi : Buku Wajib & Sumber Materi :

DSS

Page 5: Pertemuan 16 Materi : Buku Wajib & Sumber Materi :

Enterprise Decision Support•Executive Information Systems

▫Meet information needs of executives Very limited time Need to monitor and identify problematic trends Need external as well as internal information

▫Rapid access to data needed to executives▫Very easy user interface▫Highly graphical▫Often connected with online information

services ▫Incorporates email

Page 6: Pertemuan 16 Materi : Buku Wajib & Sumber Materi :

Enterprise Decision Support•Executive Information Systems

▫Capabilities of EIS Drill down Critical success factors and key

performance indicators Status access Trend analysis Ad hoc analysis Exception reporting Intelligent EIS Integration with DSS; web accessibility

Page 7: Pertemuan 16 Materi : Buku Wajib & Sumber Materi :

Enterprise Decision Support•Group Decision Support Systems

▫Facilitate solution of semistructured and unstructured decisions by a group of decision makers

▫Help the group be productive by mitigating some negative group behaviors

▫Support the group’s process by encouraging idea generation, improving communication, and applying analytical tools as needed to the problem

Page 8: Pertemuan 16 Materi : Buku Wajib & Sumber Materi :

Enterprise Decision Support•GDSS Implementations

▫Face-to-face meetings – special ‘decision room’ created with linked computers and GDSS software; use is facilitated by trained leader

▫Corporate ‘war room’ – information displayed graphically and analyses conducted for all to see

▫Support for virtual teams – collaborative team tools for geographically dispersed teams; support discussion, calendars, polling, etc.

Page 9: Pertemuan 16 Materi : Buku Wajib & Sumber Materi :

What can we do with the stored data?•Data mining – intelligent search of data

stored in data marts or warehouses▫Find predictive information▫Discover unknown patterns

•End users perform mining tasks with very powerful tools

•Mining tools apply advanced computing techniques (learning, intelligence)

Page 10: Pertemuan 16 Materi : Buku Wajib & Sumber Materi :

Data Mining and Analysis Concerns•Ethical Issues

▫Valuable data-mined information may violate individual privacy

▫Who is accountable for incorrect decisions that are based on DSS?

▫Human judgment is fallible▫Job loss due to automated decision making?

•Legal Issues▫Discrimination based on data mining results▫Data security from external snooping or

sabotage▫Data ownership of personal data

Page 11: Pertemuan 16 Materi : Buku Wajib & Sumber Materi :

Data Visualization•Analyzed data can be even more useful if

presented using Data Visualization techniques▫Visual Interactive Modeling – graphic display

of decision consequences▫Visual Interactive Simulation – simulation

model is animated and can be viewed and modified by decision maker

▫Geographic Information Systems – display data related to geographic location using digitized maps

Page 12: Pertemuan 16 Materi : Buku Wajib & Sumber Materi :

What is Knowledge Management?•Key Concepts

▫Knowledge assets - regarding markets, products, technologies, and organizations that a business owns or needs to own

▫Best practices - collection of the most successful solutions and/or case studies

▫Intellectual capital - collection of knowledge amassed by an organization over the years

▫Knowledge system - collects knowledge, stores it in a database, maintains the database, and disseminates the knowledge to users

▫Competitive intelligence - collection of competitive information

Page 13: Pertemuan 16 Materi : Buku Wajib & Sumber Materi :

IT Support for Knowledge Management•Knowledge identification – what is important?•Knowledge discovery and analysis – finding

and organizing knowledge•Knowledge acquisition – going and getting

needed knowledge by asking or promoting idea generation

•Establishment of organizational knowledge bases – storing and organization corporate knowledge

•Knowledge distribution and use – ensuring that those who need knowledge can access it

Page 14: Pertemuan 16 Materi : Buku Wajib & Sumber Materi :

Implementing Knowledge Management•Reorganize as knowledge-based

organizations•Created a new position, chief knowledge

officer (CKO)▫creating knowledge management

infrastructure▫building a knowledge culture▫making it pay off

•Facilitate organizational learning▫learn from their experiences in order to

survive

Page 15: Pertemuan 16 Materi : Buku Wajib & Sumber Materi :

Promoting Idea Generation•Key source of knowledge is creative idea

generation by individuals or groups•Software tools (GDSS) can promote

productive idea generation for groups•Software tools also available for

individuals to help stimulate creative production of ideas