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PERSONNEL ADMINISTRATIONTan Chin Khoon226879Nik Muhammad Faiz
bin Nik Idris227105Muhamad Mustaqim bin Md Sepian226352Anis bin
Kamal BasahEsmael Hakimi bin Ahmad Safien
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Personnel administration flow
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Recruiting (Attracting potential employee)
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Selection- select based on details in job application form-
avoid discriminatory questions- pre-screening interview by a
well-trained person- check applicants details before interview-
interview evaluates applicants technical skills, general
temperament and personal traits- if rejected, applicants should be
notified and their form kept for other job openings
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- Testing done by certain companies for supervisory and
managerial positions- Examples : intelligence tests, attitude tests
and interest tests
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- Induction process welcomes new employe- Paperwork completed
before beginning work
- Effective induction and orientation decreases labour
turnoverHiring (Accepting the applicant)Personnel orientation
introduces new employee to the companys goals, house policies and
general job details
Department orientation explains specifics of the job, tour of
hotel given
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- Large numbers of unskilled labour in hospitality industry-
Thus, training are needed especially in:Training
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- ongoing training programs to make sure staffs do not forget
hotel concepts and standard procedures
- If productivity and quality of work decreases, retraining also
needed
- Training provides opportunity for job promotion
- Labour turnover and absenteeism can be reduced if training can
increase staff self-esteem and rise their willingness to work and
increase earning power
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Worker Motivation
- Motivation needed to deliver excellent service- Some people
look for challenge, recognition and opportunity to be part of a
successful organization- Manager needs to find out how to create a
conducive environment to motivate staff
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Maslows Theory of Motivation
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Herzbergs Ideas on Motivation
Manager needs to create an environment where individuals can
function to maximum capacity
Recognition, feelings of achievement, job
responsibility,Opportunity for growth and achievement
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Practical motivational techniques
- Design work areas that suit the job that needs to be done-
Good communication reveals problems of poor working conditions, low
morale - Employees must be respected and given credit for what they
do
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Employee Evaluation- Evaluation needed to provide feedback about
employees job
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Creating Worker Satisfaction- Create worker satisfaction so that
employees stay with the company for extended periods of time by the
following suggestions:Career path programmes- show the clear level
of position so that staff can work for it
Incentive programmes- staff paid more if they excels
Wellness programmes - promote healthy lifestyle for the
staff
Transportation assistance - provide transport to go and back
from the workplace
Participative management- staff given opportunity to make
decision
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Employee Discipline
- Besides motivation, discipline of the staff must be monitored-
Unacceptable behavior includes insubordination (protest), absences,
tardiness (lateness), theft, etc.- Disciplinary action to be taken
consist of oral warnings, written warnings, etc.
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Personnel administration flow
