Person centred care Caring for Staff http://thisisnursing.rcn.org.uk

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Slide 2 Person centred care Caring for Staff Slide 3 http://thisisnursing.rcn.org.uk Slide 4 Mother Teresa Be faithful in small things because it is in them that your strength lies. Slide 5 Expectations on staff Patient is the priority Protection against avoidable harm Open and honest communication Zero tolerance of poor care Acceptance of professional responsibility Whistle - blowing Slide 6 RCN Dignity Charter Sets out rights and responsibilities States: members and staff should treat each other with dignity and respect, care and consideration as well as valuing the rich diversity everyone brings to the RCN Slide 7 Unknown Anyone can hold the helm when the sea is calm Slide 8 Leadership at all levels Vision Strategy Context shaping Goal setting Measures of achievement Slide 9 Expectations of Employers Valuing Recognising Rewarding Informing Involving Supporting Slide 10 Tools in caring for staff Set of agreed values/Code of Conduct Preparation for role ( self management, professional ethic) Recruitment strategies Induction Mentorship/coaching Clinical supervision Debriefing/feedback Appraisal Continuing professional development Policies and Procedures Slide 11 Culture/Context How staff are rewarded and treated will affect the culture within which care is delivered Teamwork, skill-mix, deployment Frontline staff need to be empowered with the responsibility and freedom to deliver safe care Support for self resilience Slide 12 Traits of emotionally resilient people ( Brad Waters 2013 ) They know their boundaries They keep good company They cultivate self-awareness They practice acceptance Theyre willing to sit in silence They dont have to have all the answers They have a menu of self-care habits They enlist their team They consider possibilities They get out of their head Slide 13 Winston Churchill We make a living by what we get, we make a life by what we give. Slide 14 Stephen C Paul writer Everything you do can be done better from a place of relaxation Slide 15 Building emotional resilience Talk to someone Improve your self esteem Manage your stress levels Enjoy yourself Limit your alcohol intake Choose a well balanced diet Get enough sleep Develop good relationships Know the warning signs Slide 16 Rudyard Kipling Teach us delight in simple things, and mirth that has no bitter springs