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Exploring Collaborative and Community Based Planning in Tourism Case Study Sitia-Cavo Sidero Project Dissertation Submitted September 2007 in partial fulfilment of the requirements for the degree of M. Sc. in Tourism Management and Marketing. Katsouli Pinelopi Business School University of Nottingham I hereby declare that this dissertation is all my own work, except as indicated in the text: Signature ______________________ Date _____/_____/_____

Penelope Katsouli Dissertation

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Page 1: Penelope Katsouli Dissertation

Exploring Collaborative and Community Based

Planning in Tourism

Case Study Sitia-Cavo Sidero Project

Dissertation Submitted September 2007 in partial fulfilment of the requirements for the degree of M. Sc. in Tourism Management and

Marketing.

Katsouli Pinelopi

Business School

University of Nottingham

I hereby declare that this dissertation is all my own work, except as indicated in the text:

Signature ______________________

Date _____/_____/_____

Page 2: Penelope Katsouli Dissertation

Acknowledgments

I would like to express my sincere gratitude and appreciation towards my supervisor Adam Blake for his assistance and understanding. I sincerely thank my family, Katerina, Christos and Geogia for their supportiveness and special care all those years. Invaluable was the contribution of my beloved friends, Alexandros, Athina and Dimitrios who spent lots of their free time, over the summer. Finally, I would like also to thank all those who participated in my research and foremost, I owe a special thank to Ioannis Perakis who supplied me with a great variety of secondary data, retrieved from his personal database.

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Abstract

Abstract

The present paper has explored the policy planning and development in emerging

tourism settings in Sitia. Comprehensively, this study, in the name of sustainable

development, focused on the extent of collaborative and community-based planning. For

that reason exploratory research has been used; the context and the structure of the

previous chapter aimed to uncover the socially constructed reality of Sitia’s stakeholders,

within the dynamic environment, and respond to ‘why’ and ‘how’ questions. Therein

significant was the contribution of eight different interviewees, closely related with the

field, as well as the obtained secondary data that provided valuable indeed background

information (Bryman & Bell, 2003).Briefly, a limited scope of collaboration has been

implied within the Sitia’s district, as the range of participants is not representative of all

the affected bodies by tourism development, instead it would be better to talk of a private

and public sector cooperation (Timothy, 1998). Thereby, the intensity of collaboration is

also limited; during the 15 years of negotiation about the Cavo Sidero investment limited

working groups, conferences and surveys took place that indicate low direct interaction

among stakeholders and minimal information dissemination (Bramwell and Sharman,

1999). So, whilst accepting the spatial proximity of local authorities to the domain and to

the community the need to empower them came at the forefront. Further, from a long

term perspective local authorities enriched with special skilled human resources and in

concert with the private sector should invest on building community capacity through

education and raise of self awareness, in order locals to be capable of coping with

complex and demanding issues and then “undertaking projects with independence and

skills” (Jamal and Lagiewski, 2006, p. 2

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Glossary of terms

Glossary of terms

G. N. T. O.: Greek national tourism organisation:

GDP: Gross domestic Profit

G. G. 4420/2006: Official Government Gazette

M. P. E.: Study of Environmental Impacts

OAS: Development Organisation of Sitia

O.A.E.D.: Greek Manpower Employment Organisation

O. D. E. P: Organisation Management of Ecclesiastical Fortune

S. H. O. O. A. P.: General spatial plan around the rural and urban areas of the

municipality of Sitia.

ΤΕΕ/ΤΑΚ: Technical Chamber of Eastern Crete

YPEHODE: Ministry of Environment, Physical Planning and Public Works

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Contents

Contents

PAGE

Acknowledgements i

Abstract ii

Glossary of terms iii

1 Chapter 1 Introduction

1.0 Introduction- Choice of topic. 1

1.1 Collaboration and Community- Based Planning approach. 2

1.1 Research Question and Objectives. 3

2 Chapter 2 Literature review 2.0 Tourism planning and policy. 5

2.1 Tourism policy. 5

2.2 The role of government (state). 8

2.3 Tourism Planning. 12

2.4 Community based and Collaboration planning concepts. 16

2.4.1 Collaboration planning. 16

2.4.2 Community based planning. 24

2.5 Actors, Power and, Policy Networks. 32

3 Chapter 3 Methodology

3.1 Introduction. 37

3.2 Research design. 38

3.3 Qualitative research. 40

3.3.1 Qualitative research (justification of choice). 42

3.4 In- depth and Semi-structured interviews (justification of choice) 43

3. 5 Format and context of interview questions. 45

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Contents 3.6 Data Collection. 46

3.7 Secondary Data. 48

3.8 Data analysis. 49

3.9 Limitations and ethics. 50

4 Chapter 4 Findings and data analysis 4.1 Introduction 52

4.2 Tourism related overview of Crete and Sitia 52

4.3 Cavo Sidero integrated resort 60

4.3 Leading Actors of this investment 63

4.3.1 The Greek Church 63

4.3.2 State 65

4.3.3 Community 69

4.3.4 Ecologists 71

5 Chapter 5 Conclusions and Recommendations 75

6 Appendices

Appendix A

Who did attend in the daily Conference in Sitia? 93

Appendix B

Personal Interviews-Questions

English Version 95

Greek Version 98

Appendix C

Written interview 101

Appendix D

Proposed terms from the representative of the Ecological group 103

Appendix E

The Inter-scientific Group that conducted the M.P.E. 104

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Contents

List of figures Page

Figure 2.1 Development of tourism policy objectives 6

Figure 2.2 Schematic structure of the state with reference to tourism 9

Figure 2.3 An evolutionary model of tourism partnerships. 22

Figure 2.4 The four types of cooperation 23

Figure 2.5 A Normative Model of Participatory Tourism Planning 25

Figure 2.6 Normative typologies of community participation 31

Figure 2.7 Tourism Stakeholder Map 35

Figure 2.8 Stakeholder mapping: The power/interest matrix 36

Figure 4.1 Map of Sitia’s District and Location of Cavo Sidero Investment 62

Figure 4.2 A close up to the Peninsula of Cavo Sidero. 62

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Contents

List of tables

Page

Table 1 Phases of Tourism Planning in Spain 14

Table 2.2 Bipolar View of tourism planning approaches 27

Table 3.1 Exploratory research 39

Table 3.2 Uses of different types of interview in each of the main research categories

44

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Chapter1: Introduction

Chapter 1

1.0 Introduction- Choice of topic.

This particular thesis will be occupied with issues surrounded the case study of

Sitia that is located in the North- East coast of Crete. The main focus will be Sitia, since

“tourism has a far more visible effect in rural areas, than in urban areas and consequently

a greater effect on rural residents” (Tosun, 2006, p.503). At present time, Sitia

experiences emergent tourism settings that involve the development of an integrated

resort “Cavo Sidero”, accompanied with the development of regional infrastructure, such

as the internationalization of the local airport and the further expansion of the local port-

marina. It seems likely that all those actions aimed to assist the tourism product

diversification and increase the destination’s competitiveness. However, severe frictions

and objections have been raised towards the influx of external private capital and

developers, as encouraged by the already involved government in the tourism

development (Jamal and Getz, 1995). So, this particular case has attracted the writer’s

interest, because of the unreasonable, almost a decade, postponement of those

developmental initiatives that endangers, at the end of the day, the great potentials for this

locality. In brief, this situation holds at the pre-construction phase the mega-project and

could be translated as a lack of collaboration and coordination among the enriched

tourism domain, where diverse actors with conflicting values and goals exist (Jamal and

Getz, 1995).

So far, the island in total has been characterised by regional imbalances in terms

of development, where some parts have reached the stagnation level and others have just

reached the developmental phase (Andriotis, 2003). Despite its polymorphic status, the

planning process of its tourism development is rather centralized, and controlled mainly

by the Greek Ministry of Tourism (ibid). That is often perceived from Cretans as an

external intervention, which ignores local reality and their real needs. Noteworthy, this

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Chapter1: Introduction situation contradicts with the recent decentralization tendency of decision making process

in many countries, where local governments are getting more power to direct

development and manage local tourism (Timothy, 1999).

1.1 Collaboration and Community- Based Planning approach.

Broadly speaking, tourism development goes together with some conflicting

interest groups such as “conservationists versus the developers” (Markwick, 2000). The

former prioritize conservation issues of development and the latter economic ones.

Accordingly, the biggest challenge for any proposed tourism development plan would be

to involve all the affected parties within this process (Aas et al., 2005) that seeks “to

optimize the potential contribution of tourism to human welfare and environmental

quality” (Timothy, 1999, p. 371). Under this respect, cooperation and collaboration are

major issues in tourism planning that invoke direct dialogue among participating

stakeholders, which may diminish all the apparent power imbalances (Reed, 1997).

Therein, power, as a concept, has to do not only with social actions and interrelationships

of actors, but also with negotiations of the most favourable terms of strategies (Verbole,

2000).

Therefore, collaborative planning in tourism context is “a process of joint decision

making, among autonomous key stakeholders, to resolve planning problems and or to

manage issues related to the planning and development” (De Araujo & Bramwell, 1999,

p. 369). However, for the implementation of collaborative planning approach is

imperative to identify and legitimize all the potential stakeholders (Roberts and Simpson,

1999), regardless the notion of an endless list of potential stakeholders (Robson and

Robson, 1996). Beyond this identification, it is also vital to understand and explore

stakeholders’ interests, values and existed inter-relational networks that should be all

encompassed in a congruent manner within strategic frameworks (ibid).

Meanwhile, as the tourism system is highly fragmented no single organisation or

individual can exert direct control over the destination’s development process (Reed,

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Chapter1: Introduction 1997). Accordingly, the contribution of the Greek Ministry of Tourism in Sitia remains

still debatable. Therefore, the author suggests the establishment of a democratic and

independent, from national and local elites, convener such as a DMO that could

incorporate all the involved multi-stakeholders, with the aim to secure balanced power

differentials, joint decision making and foremost a cohesive congruent planning policy.

In a manner of speaking, “if tourism is to become successful and self perpetuating

industry many have advocated, it needs to be planned and managed as a renewable

resource industry based on local capacities and community decision making” (Murphy,

1985, as cited by Hall, 2000, p. 33). Consequently, this requires the adoption of

community based planning, which proclaims collaborative and coordinated efforts,

democratization of governing processes and foremost community’s empowerment

(Ritchie, 1999; Marzano and Scott, 2006). In turn, all those together could preserve the

economic, environmental and social sustainability of a destination.

1.2 Research Question and Objectives.

Based on the aforementioned the writer aims to explore “whether exists any

democratized and coordinated approach of tourism planning and development in Sitia

that could possibly solve problems, such as conflicts and preserve its social and

environmental sustainability.” So, the objectives of this research are:

i. Explore whether organisational and non-organisational bodies share the sense of

common purpose and vision.

ii. Explore how the Greek government participates in Sitia’s tourism development

and evaluate its collaborative stance.

iii. Understand how stakeholders perceive collaboration and community- based

planning and investigate actors’ representation and involvement within the

planning and development process

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Chapter1: Introduction

iv. Explore why the tourism development and planning process have not been

democratized in this emergent tourism settings and how it could be done.

v. Understand how consensus making is affected by power differentials.

Hence, this paper, under the umbrella of tourism policy and development

planning, seeks to uncover stakeholders’ beliefs, attitudes and behaviours always though

in correlation with their legitimate power, their personal interests and lastly competitors’

actions. So, it would be interesting to explore the way that people respond to the tourism

phenomenon, especially when considering the premature status of a destination, like

Sitia, in terms of tourism.

The remainder of this dissertation will be comprised by other 4 chapters. Chapter

2 known as literature review “helps to do some preliminary thinking […] before [the

writer] begins the search itself (Hart, 2001, as cited by Silverman, 2005, p.295).

Therefore other people’s writing will be reviewed about government roles, policy and

planning concepts, collaboration and community based planning approaches and lastly

the issues of actors, power and policy networks will not be ignored. After this directive

chapter, the methodology of research follows. Chapter 3 will illustrate the research

process, the use of qualitative research stream and data collection methods will be

justified, the data collection process will be described and finally some further issues

about data analysis will be considered, meaning the limitations and ethics. Next, Chapter

4 will present the findings of this case study, where the social constructed reality (Denzin

and Lincoln, 2003) ought to be compared and applied with issues originated from

Chapter 2. Herein, valuable is the contribution of Greek bibliography as secondary data,

due to the lack of official reports and surveys. Lastly, Chapter 5 will draw the

conclusions of this study and will make suggestions for further research in the near

future.

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Chapter2: Literature Review

Chapter 2

2.0 Tourism planning and policy

2.1. Tourism policy

Nowadays and in the near future, tourism industry will experience major changes,

in the operational level and in its structure, as an aftermath of the “new tourism

revolution” (Poon, 1994, p. 91) and the emerging new consumer tastes. The success

though of tourism rests, both at micro and macro levels, on the way organisations and

destinations are planned, managed, and marketed (Costa and Buhalis, 2006). A

prerequisite will be the formulation of an adequate public tourism policy; that ought to

regulate the tourism industry as a whole and its related activities (ibid). In a manner of

speaking about the held changes within the tourism industry and before reviewing the

tourism planning and policy concepts as such, Ritchie quoted two major trends, as

outlined by the Tourism Policy Forum in the George Washington University (GWU),

which were “believed to shape the future of tourism policy in the 1990’s:

(1) The physical environment is taking ‘centre stage’ in tourism development and

management; furthermore, there is recognition that there are finite limitations to tourism

development in terms of both physical and social carrying capacity of destinations and;

(2) that resident responsive tourism is the watchword for tomorrow; community

demands for active participation in the setting of the tourism agenda and its priorities for

tourism development and management cannot be ignored”( Hawkins et al., 1991, as cited

by Ritchie, 1999, p. 206).

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Chapter2: Literature Review

Along with the two aforementioned changes, it should be also added the ‘Third

Way’, as introduced by Burns in 2004 that challenges the state of affairs of governmental

policies and highlights a more active involvement and interaction of the society with the

state. In more details, Giddens mentions that “a ‘Third Way’ refers to a framework of

thinking and policymaking that seeks to adapt social democracy to a world, which has

changed fundamentally over the past two or three decades. It is a third way in the sense

that is an attempt to transcend both old-style social democracy and neoliberalism (1998,

as cited by Burns, 2004, p. 25)”. These changes aggregately indicate a turn from the mass

tourism towards the sustainable tourism imperative or with other words from the

“Fordian Tourism to the New Age of Tourism” (Fayos -Sola, 1996). Where the focal

point of tourism policy becomes the enhancement of competitiveness, that is defined as

“the capacity to generate profits in excess of the normal benefits in a sustainable way”

(ibid, 409)(Look at Figure 2.1). Nevertheless, “Governments, which in public espouse the

fine sounding language of the sustainable and ethical high ground of local community

tourism development may be subject to external pressures, […] which dictates a policy of

economic liberalization and foreign exchange maximisation” (Mowforth and Munt, 1998,

p. 257).

Figure 2.1 Development of tourism policy objectives (Source Fayos-Sola, 1996, p.409).

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Chapter2: Literature Review

So, what is really tourism policy? Tourism policy, as with other public policies, is

a political activity that reflects society’s values and ideologies, economic conditions

distribution of power institutions, and decision making processes (Hall and Jenkins,

1995). Further, Amoah and Baum opine that “policy is a process as well as a product;

[…] it is used to refer to a process of decision making and also to the product of that

process (1997, p. 7)”. This quotation reassures indirectly Pressman and Wildavsky’s

(1973) causality of policies, for instance, towards a destination; wherein policies, as

authoritative actions, point to a chain of causation from ‘x’ conditions to ‘y’ future

consequences (Denzin and Lincoln, 2003). Tourism policy, whilst being conceived as a

development strategy and despite this causality over the local resources, ought to serve

the public interest through managing and planning those resources (Andriotis, 2006).

Hence, tourism policy performs, as a sum of regulated guidelines, which determines

specific objectives and actions that aimed to meet the needs, for instance, of an emerging

tourism destination setting (Amoah and Baum, 1997; Reed, 1999). Last but not least,

tourism “public policy is whatever governments choose to do or not to do with respect to

tourism” (Jenkins, 1993, as cited by Hall, 2000, p.8). In every respect, public policy is the

focal point of government activity that is often vulnerable and adaptive to the economic

social and cultural conditions of a civil society (Hall, 2000).Occasionally though, severe

criticism has been raised about governments’ inefficiencies, actions and inactions with

respect to tourism and the environment (ibid).

A hallmark of those inefficiencies can be traced on government’s lack of control

of tourism development (Scheyvens, 2002) and substantially on their varying degrees of

involvement in tourism policy, from a reactive to a more passive role (Hall, 2000).

Noteworthy, “policymaking is increasingly characterised by dynamic multi-actor

interactions, complex power differentials and uneven resource and information exchange

between actors and agencies” (Dredge, 2006, p. 562). Herein, it should be added Zhang’s

et al position (1999) about policy making derived from their study about the Chinese

tourism policies; they state that policy making is a “policy arena where institutional

arrangements, values and power arrangements” [occur among different] “interest groups,

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Chapter2: Literature Review institutions, and significant individuals” (p.472-3). That is why, some countries follow a

path of tourism development dictated primarily by overseas interests and capital and

some others that seek to preserve the socioeconomic and cultural integrity of the country

itself and its population (Scheyvens, 2002). Above all, “the way in which policy

decisions are made” (Hall, 2000, p.8) and implemented should not be overridden from

this debate about inefficiencies, where all public, private and non profit sectors would be

involved and legally liable if needed. Respectively, Zhang et al. attached in their study

the tourism policy process as presented by Hall in 1994:

(1) “ policy demands from both inside and outside the political system;

(2) policy decisions by the political authority, which are authoritative rather than

routine;

(3) policy outputs; and

(4) intended or unintended policy impacts”(1999, p. 473).

Throughout this process, they suggest that the governments’ roles could be

identified-clarified, even if they reach the mismanagement levels. So what is the

government’s role in tourism policy development? The next section will seek to shed

some light on this question, even if tourism industry is complex by definition, where in

some cases the norms of chaos dominate, especially when considering the transition from

the Fordist into the more flexible, turbulent and less predictable era (Tyler and Dinan,

2001).

2.2 The role of government (state)

Although tourism is an activity sustained mainly by private initiatives,

simultaneously various other groups have played at the national level a significant role in

the development of tourism, either directly or indirectly (Gunn and Var, 2002); those

groups might be the “law enforcement executive branch, legislative branch, judiciary and

regulatory, public service quasi-public agencies, statutory authorities and government

enterprises” (ibid, p.111). Oversimplified, those set of officials, political institutions,

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Chapter2: Literature Review bureaucratic arms, laws, regulations, and public/civil servants compose the state (Hall,

2000) (Look at Figure 2.2). In order to avoid confusion, “the term ‘state’ encompasses

the whole apparatus [within a territory, whereas] the government exercises the power”

(ibid, p. 134). In this regard, governments could play an active role, to a lesser or a

greater extent, as a facilitator and promoter of tourism development, whilst they hold the

“required sociopolitical legitimacy and institutional capacity to bring together and

coordinate activities of diverse interest groups that are usually preoccupied with the

provision of tourism and hospitality services”(Akama, 2002, p.2). Therefore, it is vital to

clarify the government’s role within the tourism system and identify whether its actions

and structures encourage or discourage coordination of programmes and involved parties.

Executive and Legislature

Lower Level Government

Statutory Authorities

Public service

bureaucracy

Institutions of the state

Government Enterprises

Judiciary and Regulatory Systems

and Agencies

Law Enforcement

Agencies

Para (semi) State

Individuals and agencies

Figure 2.2: Schematic structure of the state with reference to tourism (Source: Hall and

Jenkins, 1995, p.20).

Consequently, the reasons that the states have been involved in the tourism

development are twofold. Principally, they need to investigate the cause and effect

relationship between the actual legislations and policies (e.g. taxation) upon tourism

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Chapter2: Literature Review (Jeffries, 2001). On top of that they need to introduce legislation, policies and

programmes with the aim to support and boost tourism (ibid). Apart from them, Hartley

and Hooper have given a more pluralistic position about the main objectives which

encourage the state participation. “Public sector policy objectives which may be sought

from tourism include, the creation of income and wealth; job creation; maintaining and

improving the image of an area, its environment and the quality of life; maintaining and

improving links both within and between nations; and contributing to the nation's balance

of payments position”(1990, as cited by Baum, 1994, p.185).

Nevertheless, those given reasons about government-state intervention should not

be perceived as a panacea, since the degree of intervention and the reasons that motivate

them to do so, “ vary considerably from country to country; for instance tourism in

mature destinations has less need of public involvement than elsewhere (Jeffries, 2001, p.

112). Additionally the level of government intervention might be also affected by the

political structures; “in capitalistic countries there was little intervention by government

in policy making, where laissez faire tourism development, by the private sector, has

dominated” (Gunn and Var, 2002, p. 109). Overall, “the extent of the state’s role in

tourism varies according to the conditions and circumstances peculiar to each country i.e.

political, economic, constitutional system, socio-economic development degree of

tourism development (IUOTO, 1974, as cited by Jamal, 2007, p.22)”.

Recently, though regardless of the degree of tourism development and the

political structures, the society requests via lobbying efforts some form of governmental

intervention and monitoring, due to the apparent increased environmental pressures

(Akama, 2002; Gunn and Var, 2002), since “the state’s role […] [ought to be]

indispensable for successful [sustainable] tourism development” (Bramwell, 1999, p.72).

For that reason, Hall has introduced a classification of government’s roles in tourism,

where five of them were obtained from the International Union of Travel Organisation

(1974), the coordination, planning, legislation and regulation, entrepreneur, stimulation

and then other two extra roles added, the social tourism role and the broader role of

interest protection(Hall, 2000). In accordance to these distinctive roles, the width of

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Chapter2: Literature Review responsibilities that the authoritative bodies need to take for the implementation of

tourism policies is confirmed and inevitably it could bring out the argument of possible

operational conflicts, overlaps and bottlenecks; since “policies at one level of government

may contradict policies at another level, or perhaps are implemented with little

consultation between levels” (Hall and Jenkins, 1995, p. 29). Therefore issues of

coordinated inter-organisation relationships in the public domain should be perceived

“one of the great truisms of tourism planning and policy” (Hall, 1999, p. 277).

Meanwhile, the private sector, “the catalyst for tourism development” (Fayos-

Sola, 1996, p.409), in the form of businesses and non profit organisations, should not be

excluded from the determination of policy settings; indeed they could contribute with

their actions and inactions to the fulfillment of reciprocal tourism goals and objectives

(Gunn and Var, 2002). Since, “no single organisation or individual can exert direct

control over the destination’s development process, [even at the government

level]”(Jamal and Getz, 1995, p. 193). As a proof of that. Dredge notes recently, in her

study about policy networks “the shift from government to governance” (Rhodes, 1997,

as cited by Dredge, 2006, p. 270), where the governments offset their own

responsibilities and the “increasingly blurred roles of public and private sectors, in the

policymaking” (ibid) comes into the forefront. Thus, state and non- state actors compose

networks and coalitions; where those varied parties “are bound together through either

shared beliefs or resource dependencies […] and [often compete] to influence the policy

processes and outcomes” (Costa and Buhalis, 2006, p. 158). However, Hall and Jenkins

stressed in 1995 the danger of inevitable ‘clientelistic’ relationships between the

empowered private sector and governments in the name of development, as the former

expects to become the main policy shaper, in return to the risks they took, especially in

developing countries. Therefore it is imperative for governments to play foremost a

“regulatory role rather than allowing elites or international interests to usurp or bypass

state control” (Scheyvens, 2002, p.174).

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Chapter2: Literature Review 2.3 Tourism Planning

Planning is a complex […] many-sided phenomenon with social, economic,

political, anthropological, psychological and technological [implications; as a result] the

definition and scope of planning is ambiguous (Tosun and Jenkins, 1998, p. 101).

Initially, it is commonly accepted that places adopting unplanned tourism development

face environmental and social problems, low destination competitiveness and high

conflict resolution costs (Yuksel and Bramwell, 1999). In contradiction, tourism planning

is widely known as a process that aims to maximise the positive contribution of tourism

to a destination and possibly to mitigate the subsequent problems arisen from this given

economic activity (Timothy, 1999). To do so, a precondition would be the adoption of an

ongoing monitoring system that allows “periodic or permanent revision of policies and

development plans” (Lawson and Baud-Bovy, 1977, as cited by Pearce 2000, p. 191),

after considering and evaluating a priori, the macro forces and the given set of goals. So

far, the most widely accepted goals of tourism planning have been the “enhanced visitor

satisfaction, better business, sustainable resource use and community integration” (Gunn

and Var, 2002, p.22). Hence, planning appears as a critical element for the long term

viability of tourist destinations and “determines who wins and who loses from the

tourism development process” (Hall, 2000, p.15).

Tourism planning is maturing as a discipline and its approaches have been

evolved from an uncomplicated view of tourism into a more sophisticated, decentralized,

and integrated approach (Timothy, 1998). That means planning paradigms have

eschewed from the “narrow concerns of physical planning and promotion into a more

balanced, where priority has been placed on the environment and the community’s

[participation]” (Timothy, 1999, p.372). Indeed, new paradigms emphasise on the

coordination of public and private sector organisations and bring public participation

right into the core of the decision making process(Costa and Buhalis, 2006), since

“tourism impacts are most apparent at the level of destination community”(Timothy,

1999, p. 372). While reviewing the literature, such planning approaches have been

thoroughly analysed by Getz (1987) and later on by Tosun and Jenkins (1998). Those

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Chapter2: Literature Review academics covered those approaches from the same basis but expressed slightly in a

differentiated manner.

The former has named four broad, and in some cases, overlapping approaches,

which are “neither mutually exclusive nor a reflection of a chronological evolution”

(Baidal, 2004, p.317). These are boosterism, economic, physical-spatial, and community-

oriented approaches. Baidal though, in 2004, expanded further these approaches and

added the strategic approach and planning for sustainable tourism, as partially indicated

by Hall in 2000 and keeps pace with the New Tourism Age (Fayos-Sola, 2006).

Comparatively, the latter introduced the unplanned tourism era, the beginning of partly

supply oriented tourism planning period, the entirely supply oriented tourism planning

period, the market or demand oriented tourism development planning period and finally

the contemporary planning approach(Tosun and Jenkins, 1998). This classification

differs from the previous one, on the basis that it has been “evolved continuously and

over time” (ibid, p.102). Additionally, it has been attached here a table that illustrates the

evolution of tourism planning and policies in Spain in real terms, as given by Baidal

(2004); where in the late 1950’s practices, that respond to the boosterism approach, have

been identified and later on from the 1994’s and onwards a mixture of sustainable and

physical planning have been adopted, without overriding the empowered local

community.

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Chapter2: Literature Review

Page 14

1959–1974: Indicative

planning in a centralized

State

Integration of tourism into State indicative planning. Lack

of regional- and local-scale planning. The growth of

supply is favored despite serious infrastructure deficits

and high environmental costs. Land use and Town

planning is subordinated to tourism growth.

1975–1982: Guiding

plans in the transition

towards a decentralized system

An unsuccessful attempt is made to link land use and

tourism planning. Non-compulsory tourism planning.

Plans contained recommendations not implemented.

Provincial-scale plans are prepared that can be

methodologically attributed to the physical approach, but

without a real application.

1989–1993: Reaction plans and

structural adjustment policies

Central Administration-promoted plans are replaced with

specific studies (statistics, marketing, etc.). White Books

are developed in Catalonia and the Balearics that help

design the first regional tourist policy. Urban growth

under local control thanks to municipal autonomy laws

1982–1989: State’s withdrawal

and first regional Plans

Reactive plans in which the loss of competitiveness drives

the strategic planning approach. The Mediterranean

regions with a greater specialization in tourism develop

strategic plans with a sectorial approach. The legal basis

to link tourism and territorial planning in the regional

scale is created but not implemented. Start of planning

within the European regional policy (1989–1993 EC

Support Framework).

From 1994: Regional Planning

formalized in Autonomous

Tourism Laws

Regional and sub-regional planning instruments are

regulated in tourism laws, but their elaboration takes

considerably long. Tourism plans are differently linked to

land use and town planning depending on the

Autonomous Communities, but few planning initiatives

have been developed. Rise in value of the local scale with

inter-administrative cooperation (Excellence and

Dynamization Plans). On the theoretical level,

reinterpretation of the physical approach with the

incorporation of sustainable development principles.

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Chapter2: Literature Review Table 1: Phases of Tourism Planning in Spain (Source Baidal, 2004, p. 320).

At this stage, only Tosun and Jenkins’ propositions will be reviewed, due to the

world limit constraints; bear in mind though that along with this brief analysis, there will

be, in congruence, some reference to Getz’s proposed planning approaches. To start

with, the common place, for both unplanned tourism development era and boosterism, is

that every tourism action clearly lacks of planning (Baidal, 2004; Hall, 2000; Tosun and

Jenkins, 1998). Here, mass tourism has been deemed as a mean for destination’s

economic prosperity, without assessing critically its consequences (Baidal, 2004). There

is also no doubt that community has been excluded from any form of tourism planning

and decision making (Hall, 2000).

Following, the beginning of partly supply oriented and the entirely supply

oriented tourism planning signify a period of intensive development of amenities,

attractions, sources of accessibility that aimed to satisfy the continually increasing

demand, where planning has played just a minor role, without considering the challenges

of cultural and environmental degradation (Tosun and Jenkins, 1998). So, during these

planning phases the public sector place high priority to the enhancement of economic

indicators of a place, region, and nation; the same as in the economic planning approach,

but it ignores consistently the social and environmental aspects (Baidal, 2004). Next,

market or demand oriented tourism development planning meant to attract and tempt a

large number of tourists (ibid) with shifting tastes from mass towards alternative and

greener forms of tourism. At this point, planning and marketing methods might be

challenged from the so called “experience economy” (Pine and Gilmore, 1998, p.97).

Where, “the key is to win the hearts and the minds of […] [travelers within the

competitive maze] and [travelers][…] will ultimately reward you with their almighty

dollars” (Hauser, 2005,p. 104).

Finally, Tosun and Jenkins ended up with the contemporary planning approaches,

such as sustainable development, system approaches, integrated planning, community-

based tourism, comprehensive planning and continuous and flexible approach; the

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Chapter2: Literature Review overwhelming goal for those planning approaches is to sustain tourism as a vehicle for

sociocultural and economic development (1998). For instance, community planning

promotes a local tourism development control scheme where residents get benefited from

tourism development and in turn avoids conflicts, which might endanger industry’s future

viability (Baidal, 2004). Additionally, Hall comments that community planning is a

“bottom up form of planning […] and residents are regarded as the basic planning unit

(2000, p. 32). Further, Ladkin and Martinez- Bertramini opine that “among these

approaches, the collaborative planning approach appears as a mean to overcome the

recognised fragmented nature of tourism development and solve the many problems that

arise when there is a lack of understanding and few shared common goals between the

many parties often involved in tourism”(2002, p.71). Certainly then, planning becomes

subject of “bargaining, negotiation, compromise, politics, and values” exchange among

the all involved parties (Hall, 2000, p.7). So, this study will elaborate upon the

community and collaboration planning concepts. This choice though, should not be

perceived necessarily as an admittance of excellence amongst the rest.

2.4 Community based and Collaboration planning concepts.

2.4.1 Collaboration planning

In the early days of the 21st century, tourism planners, managers and academics

regardless of their tourism objectives (i.e. economic, conservation etc.) and under the

complex interdependent settings of tourism industry, recognised the pronounced need and

power of collaborative actions (Selin, 1999), since individual actions are not anymore

sufficient enough (Getz and Jamal, 1995). At the same time, as the level of competition

has intensified in a global scale, significant pressures have been exerted “for an increased

democratization of governing processes at all levels […], [with] greater involvement of

the citizenry”, even within the tourism context (Ritchie, 1999, p. 208). These changing

circumstances, together with the new emerging tourism needs, ought to surround the

tourism planning concept with the sustainable ethos, norms, and principles (Timothy,

1999). However, Ryan had differentiated his position whilst he suggested instead a turn

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Chapter2: Literature Review towards the “sustained value creation for the tourist, the tourist industry and

communities” (2002, p. 22). So, social equity and responsibility (Selin, 1999) or with

other words social sustainability (Roberts and Simpson, 1999) could be attained through

the encouragement of joint management of destinations and vitally through the integrated

partnerships of multinational firms, regional planning bodies and community based

cooperatives.

From that point of view, and whilst given the diffused and fragmented world

order, collaboration, and coordination, due to their dynamic and flexible nature that

involves multiple stakeholders(Jamal et al., 2002 ), are perceived as an epitome in the

field of tourism planning and management. Both of them “have been linked to the idea of

sustainable development and in the context of community–based tourism, to integration,

and participation” (Aas et al. 2005, p.30). Therefore as context, they have been met in

various policy agendas, for instance in the ‘Tomorrow’s Tourism’, the British tourism

policy document; [wherein it was addressed the] “commitment to encourage tourism

management partnerships between local authorities, tourism operators, and local

communities” (DCMS, 1999, Bramwell and Lane, 2000, p. 2). At this stage, it would be

helpful to add the definition of collaboration as introduced initially by Gray in 1985,

despite the fact that it was addressed primarily in the field of environmental planning and

management, which is the “pooling of appreciations and/or tangible resources

(information, money, labour etc.) by two or more stakeholders to solve a set of problems

which neither can solve individually” (Selin and Chavez, 1995, p.190).

Later on, Jamal and Getz expanded this definition and conceptualized it in a

comprehensive and truly related manner to the tourism planning path. So collaboration is

“the process of joint decision making among autonomous key stakeholders of an inter-

organisational community tourism domain to resolve planning problems of the domain,

and or to manage issues related to the planning and development of the domain”(1995,

p.188). Overall, collaboration implies a joint decision making among interdependent

multiple stakeholders that share power, resources and responsibility about purposeful

actions and outcomes that affect equally all the members-actors of a community (Jamal

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Chapter2: Literature Review and Getz, 1995; Selin and Chavez, 1995). Simplistically, collaboration is distinctive from

other types of participation in policy making, as it involves a face to face dialogue that

implies both mutual learning and shared decision making, although some of them might

not possibly occur in reality (Bramwell and Lane, 2000). In addition, Timothy states that

apart from the face to face dialogue, the enjoyment of benefits as arisen from tourism

should not be ignored, since “residents […] [could] gain economically from the industry,

and they [could be engaged] […] in awareness-building efforts and other forms of

education”(1999, p. 387).

In line with the aforementioned, Bramwell and Lane (2000) summarised in their

paper some key points that placed collaboration and partnerships at the forefront in

tourism development and planning field. Mainly, they drew the argument against the

‘oligopolisticaly’ made tourism policy decisions from few actors, known as local,

economic, and political elites (Andriotis, 2006). Consequently, they supported the

broadly based ownership of decisions around a domain that will result democratic

empowerment, operational advantages and robust tourism products (Jamal and Getz,

1995; Timothy, 1999, Bramwell and Lane, 2000). Hence, it seems that when the

apparatus “refines processes for joint decision-making” (Jamal and Getz, 1995, p.192) via

“a coherent and socio-politically inclusive [way]” (Roberts and Simpson, 1999, p. 315)

and brings together, in the name of development, key interest groups’ resources, such as

expertise, experience, information, and capital, then inevitably destinations could gain a

viable competitive advantage (Bramwell and Lane, 2000). Usually that could be done

through “highly structured […] [and] legally binding agreements, [otherwise] […]

through unstructured verbal agreements” […] [among participants] (Selin and Chavez,

1995, p. 845).

Nevertheless, Jamal and Getz (1995) and Reed (1997) acknowledged some

essential pre-conditions for the facilitation of collaboration and partnership at community

level, where stakeholders ought to believe that “they are interdependent in planning [and

managing domains], that they will be mutually benefited from collaboration, that

decisions will be implemented, that the key groups will be involved and that the

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Chapter2: Literature Review appointed convener is legitimate with expertise resources and authority”(Sheehan and

Ritchie, 2005, p. 717-8; Roberts and Simpson, 1999). These preconditions could also

signify directly and indirectly the emergence of a central actor, for instance Destination

Management Organisation (DMO) that aimed to contribute to the collaboration of all the

key interest groups (ibid). Meanwhile, although collaborative planning meant to be

unproblematic and undimensional (Bramwell, 2006), in reality though it is often

characterised by conflict and messy decision-making that stiffens its implementation,

due to the existence of multiple and varied organisations with various vesting interests;

therefore it is critical to identify and legitimate the right mix of stakeholders or

paraphrased the optimum balance of interests among competing sectors especially in

emerging tourism destinations (Reed, 1997; Amoah and Baum, 1997). Nonetheless, the

identification and legitimization of committed stakeholders rests foremost on their skills

capacity, their willingness to contribute, their legitimacy and urgency of actions but also

on their economic and political power (Medeiros de Araujo & Bramwell, 1999; Ladkin

and Martinez- Bertramini, 2002). In the forthcoming sections, this paper will elaborate

more on the dynamic facet of multi-actor interactions, where usually significant power

differentials and uneven resource and information exchange occur among stakeholders

(Dredge, 2006).

Besides, those previously mentioned pre-conditions do not proclaim anything

else, apart from being a seedbed for the collaboration and partnership to flourish.

Nevertheless, Ladkin and Martinez- Bertramini moved this issue a step further via their

case study research about Cusco in Peru, where they presented four different indicators-

requirements about the nature of collaboration (2002). Initially, they referred vitally to

the presence of a shared vision among stakeholders about tourism development that

builds inevitably the spirit of a common aim through consensus making towards a

tourism issue (ibid). Then, they examined the collaboration and coordination of multiple

actors either between the public and private sector, or the collaboration solely within the

public sector (ibid). They admitted though that this evaluation was a difficult task,

therefore they bore in mind Mandell and Agranoff’s continuum of collaborative efforts

that ranges from “loose linkages and coalitions to more lasting structural

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Chapter2: Literature Review arrangements”(1999, p.5). Also Ladkin and Martinez- Bertramini considered “the input

from the tourism industry and from other interest groups in tourism planning” (2002,

p.85), where the joint formulation of aims and objectives is deemed vital (Healey, 1998).

Finally, they identified constraints and facilitators of collaboration, as expressed

by the private and the public sector (Ladkin and Martinez- Bertramini, 2002). In

particular, the public sector identified “(1) cultural barriers[…] (e.g. Cusco has a

conservative society that does not easily welcome change), (2) lack of shared vision[…]

of tourism development, (3) centralisation and limited decision-making power […] (e.g.

at the regional level, where people feel they do not have the power to effectively manage

their decisions […] [as the main goal is] to achieve the predetermined government

objectives), (4) lack of trained people in the public sector, which hinders the possibility of

undertaking joint decision-making processes, (5) limited budget of regional and local

public institutions, and (6) lack of clearly defined roles, due to the presence of multiple

public agencies in the tourism sector with overlapping duties and responsibilities”(ibid, p.

86-7). From another spectrum, the private sector identified “(1) absence of a long-term

strategy towards joint decision-making processes[…], (2) short-term objectives due to the

changes of public officials as a consequence of elections or changes of the heads at

national and regional levels[…], (3) poor information about tourism policies from the

government[…], (4) slow decision-making processes and implementation of

decisions[…], (5) multiplicity of public agencies with tourism-related functions, which

means that too many organisations are involved in the decision-making process, and (6)

lack of an organisation to lead and articulate collaborative planning efforts(ibid, p. 87).

In the meantime, it would be promiscuous to conceive those preconditions and

indicators as being de facto. For that reason, the writer chose to draw a more reliable

picture of the collaborative policy making processes through the holistic presentation of

conceptualized frameworks that will enhance consequentially the understanding of the

basic rationale and applicability of collaboration planning. For instance, Bramwell and

Sharman introduced in 1999 a framework that measures the extent of collaborative

process in local tourism policy and seeks to verify whether it is inclusionary, reduces

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Chapter2: Literature Review power imbalances between actors and involves consensus building and collective

learning(Bramwell and Lane, 2000; Ladkin and Martinez- Bertramini, 2002). Thereby,

in the name of this current framework it seems that Bramwell and Sharman borrowed

intentionally the conceptual roots of interorganisational collaboration, the communicative

approaches, and citizen participation, where they presented three sets of issues about

collaborative planning, the scope of collaboration, the intensity of collaboration, and the

degree to which consensus emerges(1999). In terms of the scope, the key issue that arises

is “the extent to which the range of participating stakeholders is representative of all

relevant stakeholders” (Bramwell and Sharman, 1999, p. 395), which could prove either a

representative balance of stakeholders or a dominance of local elites (ibid). Meanwhile,

the intensity of collaboration depends on various factors, such as direct interaction and

disseminating information among stakeholders, open and trustworthy dialogue among

stakeholders, and reciprocal learning and respect of set arguments and interests (ibid).

Further, they came up with the third issue, due to the unquestionable “rise of interest-

group pluralism, [as well as] the greater recognition of stakeholder interdependence,

conflicts and value differences” (Jamal et al., 2002, p. 164). Therefore, researchers could

ask whether there is willingness to implement policies, or some sort of acceptance that

minorities will inevitably disagree with planning and development intentions, or

generally whether exists “consensus among stakeholders about issues, policies, purposes

of policies and how the consequences of policies are assessed and reviewed”(Bramwell

and Sharman, 1999, p.399). Overall, they applied this framework in the Hope Valley

study, where they ended up to the conclusion that in some cases collaboration was

partially inclusionary but also they recognised that “unequal power relations [still]

remained among stakeholders with the distribution of power weighted towards the

authorities rather than the residents”(ibid, p. 412).

Another three staged framework, as originated from Gray and McCann in 1983,

has been presented, in an enriched and advanced context by Jamal and Getz, “through

which tourism collaborative arrangements develop” (Bramwell and Lane, 2000, p. 10).

So, the “first stage consists of problem-setting (identifying key stakeholders and issues),

and is followed by the second stage of direction-setting (identifying and sharing future

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Chapter2: Literature Review

Problem setting ---Recognise interdependence -Consensus on legitimate -Common problem definition -Perceived benefits to stakeholders -Perceived salience to

Outcomes -Programs -Impacts -Benefits derived

Structuring -Formalizing relationships -Roles assigned -Tasks elaborated -Monitoring and control systems designed

Direction Setting-Establish goals -Set ground rules -Joint information search -Explore options -Organise sub-groups

Antecedents -Crisis -Broker -Mandate -Common vision -Existing networks -Leadership -Incentives

Figure 2.3: An evolutionary model of tourism partnerships (Selin and Chavez, 1995, p.848)

collaborative interpretations; appreciating a sense of common purpose)” (Jamal and Getz,

1995, p. 189). The third stage is implementation that puts policy into practice, monitors

its progress and seeks to meet the objectives of collaborative decisions (ibid).

Nevertheless, Gray noted that these stages are not necessarily separate and distinctive,

where in some cases overlap of actions and phases could occur (1996; Bramwell and

Lane, 2000). In the same year, Selin and Chavez represented “an evolutionary model

based on an empirical study of three tourism partnerships [and] a review of existing

tourism partnership case studies […], […] [where it] suggests that tourism partnerships

begin in a context of environmental forces and evolve, sequentially through problem-

setting, direction setting and structuring phases” (1995, p. 844), which recognise the

fragile and dynamic nature of collective actions. This later model differs from the

previous one, since it contains other two extra added phases, the antecedents at the

beginning, i.e. initial circumstances, and the outcome stage at the end, i.e. impacts on the

domain (Look at Figure: 2.3)(Selin and Chavez, 1995).

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Chapter2: Literature Review

Furthermore, part of this holistic evaluation of collaboration could be also

perceived the normative framework of Timothy (1998). This framework assumes and

recognises the need for different levels of cooperation, at least in the regional tourism

development, since tourism is viewed as an interrelated system (i.e. transportation,

accommodation, promotion, attractions, information and so on)(ibid). So, four different

types of simultaneous cooperation need to exist (Look at Figure 2.4), in order to

implement successful integrative tourism development. These are “cooperation between

government agencies, cooperation between levels of administration, cooperation between

same –level polities and private-and public sector cooperation” (Timothy, 1998, p.54).

These forms of cooperation could secure smooth, coherent, equitable and efficient

operations that minimise conflicts, costs and degree of redundancy in the implementation

of national and regional policies (Timothy, 1998). Interestingly, Hall opined in 1994 that

“coordination is necessary both within and between the different levels of government, in

order to avoid duplication in the various government tourism bodies and the private

sector and to develop effective tourism strategies” (ibid, p. 55). On top of that, Timothy

stated later on that “partnerships between the same-level polities are important,

particularly when natural and cultural resources lie across political boundaries, as they

can prevent the over-utilisation or under-utilisation of resources and eliminate some of

the apparent economic, social, and environmental imbalances(1999, p.184)

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Chapter2: Literature Review

Cooperative Tourism Planning

Private-and public-sector cooperation

Cooperation between same levels polities

Cooperation between levels of administration

Cooperation between government agencies

Figure 2.4: The four types of cooperation necessary for the development of successful integrative tourism

From this debate, apart from the types of collaboration, also the ‘nature’ of

collaboration should not be ignored. Hence, the writer brings forward the already

mentioned Mandell’s continuum of collaboration and partnerships, as a mechanism that

involves a whole range of relationships and is comprised by a sum of stages where

collaborative efforts evolve and progress over time (Ladkin and Martinez- Bertramini,

2002). Thus, Mandell described partnerships in his paper, as “the linkages or interactive

contacts between two or more organisations, intermittent co-ordinations or mutual

adjustment of the policies and procedures of two or more actors to accomplish some

objective, ad hoc or temporary task-force activity among actors to accomplish a purpose

or purposes, permanent and/or regular coordination between two or more actors through a

formal arrangement (e.g. a council) to engage in limited activity to achieve a purpose or

purposes, a coalition where interdependent and strategic actions are taken, but where

purposes are narrow in scope and all actions occur within the participants themselves or

involve the sequential or simultaneous activity of the participants, a collective network

structure where there is a broad mission and joint and strategically interdependent

action”(1999, p.6).

2.4.2 Community based planning

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Chapter2: Literature Review

Aside from collaboration planning, integrative planning has been also emerged,

that shares almost the same collective values with the former. In reality, integrative

planning supports the integration of tourism into the overall plan and total development

strategy of a country or region developed at higher levels (Timothy, 1998, p. 52). Indeed,

local governments attempt often to integrate themselves in the wider development

context, with the aim to establish greater market presence through developing and

strengthening regional relations and by taking part in programmes, as induced by the top

hierarchical government forces (Dredge, 2001). Certainly, despite the commonalities of

collaboration and integrative planning, it has been critically stated that “it is impossible to

consider all elements in the planning process […] at once; [therefore] the introduction of

alternative approaches, such as community based planning has been a response to its

recognised deficiencies”.

For instance, bear in mind that “rural tourism does not develop in a vacuum

[rather] it is embedded in a given social, political and historical context” (Verbole, 2000,

p. 479), where the “needs, demands, and values of [various] actors [could affect] the

ecological, economic, and sociocultural resources of destinations” (Jamal and Getz, 1999,

p.290). Such collective planning aids the representation of various public interests and

foremost the public good in particular, through community and the wider stakeholder

involvement, as being part of the ‘bottom- up’ developmental approach (Reed, 1997). At

the start though of this discussion about community based planning and with the

overwhelming goal of preciseness, the writer ought to clarify the vague ‘community’

term. From the tourism perspective, community can be defined in terms of “a

geographical area […] as citizens within a given locality, [otherwise it could be defined]

as a group of people with shared interests and origins, [such as a local] business sector”

(Aas et al, 2005, p. 30).

Consequently, community based planning is a mechanism addressed to “harness

citizen or [community’s] opinion about development issues […] [in emergent tourism

settings] […] and is subject to the expression of power relations in different policy

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Chapter2: Literature Review arenas” (Reed, 1997, p. 573). Respectively, this is the key distinctive point of community

based planning, in comparison with the rest of planning forms, because it accepts

community or locals as being part of the tourist product and recognises that if

development planning eschews from local aspirations and goodwill then the viability and

success of the tourism destination is inevitably in danger (Murphy, 1988). Prima facie

this planning form indicates a reversion of the norm that “local people and communities

[used to be] […] the objects of the development but not the subject of it (Mitchel and

Reid, 2001, p.114). With no doubt, this statement implies locals’ empowerment in terms

of tourism planning, as well as a decentralized, active, and equitable role of locals in the

decision making process, where “planned intervention cannot be necessarily ‘top-down’

or externally organised”(Verbole, 2000, p. 480). This position though does not exclude

from the planning process government authorities nor external bodies, rather it proclaims

thriving democratic cooperative and collaborative approaches in planning that could take

place, for instance in emergent tourism settings, which are “characterised by the presence

of numerous organisations and lack of a well defined inter-organisational process” (Jamal

and Getz, 1995, p. 196).

The writer may also say that all those authors seem likely to agree with what

Murphy noted in the middle of 80’s that “if tourism is to become successful and self

perpetuating industry many have advocated, it needs to be planned and managed as a

renewable resource industry based on local capacities and community decision making”

(1985, as cited by Hall, 2000, p. 33). Fundamentally, this quote raises simultaneously

issues about the community based planning and the sustainable tourism development,

which contradict with the conventional ethos of tourism and highlight the socially and

ecologically benignity of tourism activities that aimed to avoid stakeholder conflicts,

balance tourism development growth, secure the long term viability of resources and

tourist’s satisfaction (Holden, 2000). So, in order to achieve sustainable rural

development it is prompt to secure the full supportiveness of rural community; however

“who really decides, who participates and at the end who benefits and who loses in rural

tourism development” (Verbole, 2000, p.480) are crucial raised questions, as

‘communities’ are with no doubt heterogeneous entities. Under these circumstances, it

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Chapter2: Literature Review seems that tourism developers ought to adopt the notion of a ‘win- win’ situation, in

terms of distributing equally costs and benefits for the destination itself, its residents, its

stakeholders and the final recipients its tourists (Mitchel and Reid, 2001).

Here, the writer takes the initiative to match in some way the community based

planning with the leftist approach as originated from the third way’s bipolar view of

tourism planning approaches (Burns, 2004) (Look at the Table 2.2). Certainly, those two

approaches seem likely to fit, since the leftist approach relies on local people and

knowledge that used to drive tourism goals. The leftist approach assumes a community

with a high level of tourism control and management; a broad based and open-democratic

structure; an equitable decision making process; a high degree of individual participation

in decision making and a high amount of local ownership(Mitchel, 1998, as cited by

Jamal and Lagiewski, 2006, p.2). Last but not least Timothy (1999) has introduced in his

article (Look at Figure 2.5) a simplistic normative model of participatory tourism

planning, which embraces the involvement of community in decision making process,

the distribution of tourism benefits to the locals and most importantly the education of the

locality. Noteworthy, the latter one according to Timothy might work as a mean, which

could optimize the great potential of tourism towards the strengthened community at the

professional, vocational and entrepreneurial levels (1999).

.

Figure 2.5: A Normative Model of Participatory Tourism Planning (as obtained from

Timothy, 1998, p.372).

The leftist “ Development First” The rightist “ Tourism First"

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Chapter2: Literature Review Sustainable human development

Tourism-as-system

Tourism-as-culture

Modern World System

Periphery

Underdevelopment

Aiming for an independent, differentiated

destination with minimal dependency on the

core. Focus on sustainable human

development goals as defined by local

people and local knowledge. The key

question driving development is “what can

tourism give us without harming us?”

Holistic

Economic enlargement

Tourism-as-industry

Tourism-as-consumerism

Globalization

Core

Modernization

Aiming to maximize market spread through

familiarity of the product, undifferentiated,

homogenized product development on core

with a focus on tourism goals set by outside

planners and the international tourism

industry

Economistic

Table 2.2: Bipolar View of tourism planning approaches Burns 2004 (as obtained from

Jamal and Lagiewski, 2000, p.1).

In flow with the aforementioned and despite the assertion of Murphy (1988) about

the importance of involving primarily the community, as key stakeholders in the tourism

destination development process (Hall, 1999), tourism industry seemed, so far, to form

partnerships with just a few community based groups and not with the wider public

community, which reflects more or less tokenism rather than real power of community

members (Arnstein, 1969) (ibid). This situation portrays oversimplified and in first hand

the difficulty to implement community based planning in absolute terms. That arises

from the lack of political will and resistance of government authorities. Often, they used

to perceive antagonistically community’s empowerement and that position could be

interpreted from their side, as a loss of power and control over the planning and

development process (Hall, 2000).

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Chapter2: Literature Review

On top of that, significant pressures could be exerted from the private interests

towards authorities to avoid such kind of partnerships, since it is transparent, in their eyes

at least, that community involvement might cause meaningless and costly postponement

of the implementation of the planning process (ibid). Nevertheless, community based

planning is not impeded solely by the public authorities and the private interests, but also

by the community itself. Interestingly, Hall has presented seven constraints of public

participation in tourism planning as identified by Jenkins in 1993 “the public generally

has difficulty in comprehending complex and technical planning issues; the public is not

always aware of or understands the decision making process; the difficulty in attaining

and maintaining representativeness in the decision making process; the apathy of citizens;

the increased costs in terms of staff and money; the prolonging of the decision making

process; and adverse effects on the efficiency of decision making” (2000, p. 32).

In every case, “the over-centralized public administration structure, the wide-

spread patron–client relationship, the elitist approach to democracy and development, and

the unequal income distribution” (Tosun, 2006, p. 503) reflect usually the dominant

socioeconomic conditions of a given country, which seem to constrain the ad hoc equal

community participation in policy and planning of a given destination, region or a

country. This situation contradicts with the assumption that the planning and policy

process is pluralistic and that all people have the same access to economic and political

resources (Reed, 1997). Therein, lies the challenge of empowering and developing the

community’s skills with the aim to bring locals at the forefront and enhance their

capabilities to combat with all the granted adversities arisen from the status quo and then

to make well informed decisions. Such as, the Indonesian Ecotourism Network that used

to work as a mechanism which raises awareness and supplies training material about

community participation in ecotourism and a booklet on how to become a well skilled

eco-guider (Scheyvens, 2002).

This author follows the same path with Pearce (1995) and Timothy (1999), where

they opined that education of host communities is vital for the socially sustainable

tourism development and evolves and changes over the different phases of development

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Chapter2: Literature Review process. For instance, during the pre-development phase NGOs, local authorities or

private investors could involve communities in a market survey, which meant to verify

“whether or not a proposed tourism venture will actually be viable, in the form in which

it is planned” (Scheyvens, 2002, p. 214). Apart from market research, locals might be

also engaged with evaluating and studying other tourism sites, with the aim to collect

dispersed information about benefits and pitfalls of particular forms of tourism and

planning (Scheyvens, 2002). Interestingly, Mitchel and Reid in 2001, along with their

analysis of community integration and the dynamic triangle of public participation

(awareness, unity and power), characterised additively the above method as the

“conscientisation of people” (p.136).

Thus, when developers or local authorities build community capacity through

education and rise of self awareness, then community members could “undertake projects

with independence and skill” (Jamal and Lagiewski, 2006, p. 2), or they could simply

“participate or negotiate collaboration” (Aas, 2005, p. 43), as well as they could “monitor

tourism development and lobby or protest for change” (Scheyvens, 2002, p. 230), when

tourism reaches social and environmental degradation levels. Indeed, Sadan and

Churchman argued that “community planning is a purposeful activity designed […] by

any professional [i.e.] town planner, rural developer, community organiser,[or] educator,

[which aimed] to build a new community or help strengthen an existing one, either in

social and or physical terms” (1997, p.4). Apart from education as such, there are many

other techniques directed to involve and inform stakeholders in tourism planning “the

drop in centres, the nominal group technique sessions, citizen surveys, focus groups,

citizen task forces and consensus building meetings”(Yuksel and Bramwell,1999, p.351).

Aggregately, all the aforementioned imply that community based tourism planning is a

process underpinned mainly by the principle of equity and in turn empowers intrinsically

the community (Bahaire and Elliott-White, 1999).

Meanwhile, community participation in policy-making and planning involves

changing citizen power relationships with other stakeholders, such as state and reflects

existing structures of the society, within which tourism planning and development takes

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Chapter2: Literature Review place (Bahaire and Elliott-White, 1999). Much earlier, Arnstein in his attempt to answer

the ambiguous question of what is citizen participation, he described it as “the

redistribution of power that enables the ‘have-not’ citizens, presently excluded from the

political and economic processes to be deliberately included in the future; it is the

strategy by which the ‘have- nots’ join in determining how information is shared, goals

and policies are set, programmes are operated and benefits […] are parceled out” (1969,

p. 216). Nevertheless, not all the forms of citizen participation can contribute to the same

realisation of benefits as arisen from tourism, since community participation ranges from

manipulative participation to citizen power(Tosun, 2006). In addition, Arnstein (1969),

Pretty (1995) and Tosun (2006) have employed the ladder metaphor that encapsulates

different forms of participation at different levels (Look at Figure 2.6). “This metaphor

retains intuitive appeal and alerts us to degrees of participation and what is ‘offered’ by

planning authorities or demanded by citizens (Bahaire and Elliott-White, 1999, pp. 246-

7)”. So the following figure summarises different interrelated typologies of community

participation, and covers a wide spectrum of it, ranging from the passive to the more

interactive, note though that only the most current typology has been exclusively

designed for the tourism domain (Tosun, 2006).

Figure 2.6 Normative typologies of community participation (as obtained from Tosun,

2006, p. 494).

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In brief, Arnstein (1971) has presented in his model eight different levels of

citizen participation, which have been classified into three different categories the lowest

category refers to the non- participation or with other words the manipulative

participation, the middle one refers to the degrees of citizen tokenism, and finally the

highest one which refers to the degrees of citizen power (Tosun, 2006). In line with the

Arnstein’s model, Pretty (1995) has described seven levels of community participation

ranging from manipulative participation to self-mobilization (ibid). Later on, Tosun, in

response to the aforementioned, ended up into three new main types of community

participation the spontaneous, the coercive and the induced community participation

(ibid). This model has been conceptualized from the basis that participation in tourism

varies considerably, because of the presence of various interest groups with different

levels of power, objectives and expectations, which in turn influence the attitudes and

predisposition towards community participation. In fact, when Tosun applied this model

to the Ürgüp and Ankara locations, he concluded that “representatives of private sector

and respondents from central bodies are opposed to community participation in any form,

and that local agencies support community participation at general consultative level but

oppose community participation at a decisive level”(2006, p. 501). So, in many cases, the

processes of planning, which might involve communities are ongoing processes of

adaptation, where networks and coalitions are formed with the aim to shape other

commences (Ryan, 2002).

Lastly, even if “resident responsive [or with other words community based]

tourism (CBT) is the watchword for tomorrow” (Ritchie, 1999, p. 206), Blackstock does

not hesitate to criticize heavily the community based tourism as being “unrealistic and

naïve” (2005, p.45). The author denotes that “although CBT uses the discource of

community development, [in reality it] sidesteps community development’s social

traditions of social justice and local empowerement,[…] [since it] focuses on maximizing

the economic stability of the industry”(ibid). This comes from the observation that

usually tourism development has been legitimized as being locally controlled and

responsive to community’s interests, although in reality just a few communities are

capable to protect their visions and interests from global, national and regional monetary

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Chapter2: Literature Review interests (Blackstock, 2005). In conclusion, the writer comments that it is up to

audience’s willingness to explore thoroughly the vast concept of CBT, where there is a

plethora of articles and lots of space for further divergent interpretations and conclusions.

2.5 Actors, Power and, Policy Networks.

As it was mentioned earlier tourism planning is maturing as a discipline, where

new approaches emerge that “place emphasis on the coordination of private and public

sector organisations[…] and bring public participation right into the core of the decision

making process”(Buhalis and Costa, 2006,p.168). Additionally, Hall drew in his paper,

the ideal collaborative approach towards tourism planning that involves a wide set of

stakeholders excluding the corporatist perspective, which will meet the public interest

(1999). In reality, those powerful groups, who share common discourses about

developments and politics form coalitions with the aim to dominate the decision making

process (Bramwell, 2006). Accordingly, coordination of the tourism policy planning

process and its involved parties hardly succeeds, since it is loosely arranged and foremost

it is a political activity (Hall, 1999). Nevertheless, it is imperative a negotiated order to

prevail amongst multiple stakeholders in the undoubtedly complex planning systems- the

destinations (Jamal and Getz, 1995), despite the apparent conflicts derived from local

power structures that could possibly hamper the effectiveness of the planning effort, as a

whole(Reed, 1999). Hence, those who are engaged in the debate about collaboration and

tourism planning issues within a destination, should not be silent about the dimensions of

power (Jamal and Getz, 1995), rather they should take an actor- oriented perspective that

recognises rural tourism development and policy making as “a dynamic, ongoing process

that is shaped and reshaped by social actors” (Verbole, 2000, p. 485).

At this stage, should be re-stated that tourism development and planning is not

immune from the influence of interest groups-actors who seek to serve their own goals

(Hall and Jenkins, 1995). Hall opined in 1999 that “business groups tend to dominate the

policy process through the exclusion and detriment of other interests […] [without

substituting] the formal powers of governments” (p.281). To do so, they need to exert

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Chapter2: Literature Review their power over the weaker actors. Reed defines power “as the ability to impose one’s

will or advance one’s own interest” (1997, p. 567). Indeed, individuals or groups based

on their source of power (e.g. monetary resources) originated from formal or informal

structures tend to communicate with others through media about their goals and

objectives and thereby they persuade or coerce them to implement their own will or

courses of action (Marzano and Scott, 2005). Therein, Freire notes that “the greater the

political immaturity of these people […] the more easily they can be manipulated by the

dominant elites who do not wish to lose their power” (1970, as cited by Mitchel and Reid,

2001, p.118). However, sooner or later power imbalances could inhibit the success of any

decisions and that of collaborative efforts (Jamal and Getz, 1995). Nonetheless, Reed

states that “power […] could be managed and balanced [adequately by] […] identifying a

suitable [and representative] convener at an early stage in the collaborative planning

process” (1997, p. 569).

Furthermore, it should be acknowledged that philosophically wise collaborative

planning can be traced back in Habermas’ propositions of communicative action that

conveys consensus among actors, who share common understanding and make trade-offs

about alternative views(Dredge, 2006). Nevertheless, Flyvberg criticized communicative

action as an oversimplified perspective that ignores Foucault’s rationale about

omnipresence power in all human affairs (ibid; Cheong and Miller, 2000). For instance,

Foucault stated that “power exists between every point of a social body, between a man a

woman, between the members of a family, between a master and a pupil” (1980d,

Cheong and Miller, 2000, p. 375). In present time, Bramwell and Meyer state that power

emerges from social relationships, such as actors’ negotiations about tourism

development, and preserves from the distribution of resources, reputation and

competition (2007). However, Foucault “holds no idealized vision of democracy […],

[since issues such as] negotiation and compromise [are often bypassed] and actors could

be included or excluded [from the public debate] as part of the everyday politics, where

speech is never completely open or free of influence and people don’t always act for the

rational good”(Dredge, 2006, p.569). Therefore, there will always be questionable,

whether the involved stakeholders, in the collaborative planning and development, are

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Chapter2: Literature Review representative of all those, who will be inevitably affected by the emergent tourism

settings or projects (Medeiros de Araujo and Bramwell, 1999).

Thereinafter, those who support the need for an increased collaboration in the

planning process share the basic premise of involving all people affected by tourism

development (Jamal and Getz, 1995). Such argument is highly interrelated with the

principles of stakeholder theory that could promote collaboration (Sauter and Leisen,

1999). Freeman suggested that an organisation, metaphorically the destination tourism

development, is characterised by relationships with a series of stakeholder groups and

individuals (Look at Figure 2.7), who can affect or could be affected by the achievement

of certain objectives or goals of the destination (ibid). “From a managerial perspective,

the stakeholder theory posits that the various groups can and should have a direct

influence on managerial decision-making “(ibid, p.313), with a prerequisite to pay

attention to the genuine interest of stakeholders that exceeds in many cases the tourism

scope. In order collaboration to be successful, there is a need to identify shared values

(Reed, 1997) among them that will support the adoption of a consensus model in the

early stages of collaborative development, where the perspective of the most polarized

stakeholders will be considered (Medeiros de Araujo and Bramwell, 1999).

. Figure 2.7 Tourism Stakeholder Map, (Freeman, 1984 as obtained from Sauter and Leisen, 1999, p.315)

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Chapter2: Literature Review

On top of that, “Long suggested in 2001 that when social actors pursue projects

they [tend to] form directly or indirectly networks with others […] based on similar

interests, values, or strategies and on struggles over their differing perspectives”

(Bramwell, 2006, p. 960). Occasionally that occurs also in the public policy domain e.g.

the tourism related policy networks, where boundaries among involved parties blur and in

a political frame, discussion and negotiation take place about policy issues (Bramwell

and Meyer, 2007).Generally speaking, there was the belief that networks, the supposedly

extending format of collaborative planning, result through the connection of multiple

stakeholder relations, a much more powerful outcome against the confronting

relationships, than the random individual efforts (Dredge, 2006; Bramwell and Meyer,

2007, Andriof et al., 2002). So, simplistically “a network is a specific type of relations

linking a set of persons, objects or events” (Knoke and Kuklinski, 1983, as cited by

Tinsley and Lynch, 2001, p. 368). Crucially, these networked relationships could be

sustained primarily with the presence of social capital. Andriof et al. characterised the

social capital as being “the glue of connectivity” (2002, p. 27) among human relations,

where trust dominates among them, after focusing on areas of agreement, common

visioning and understanding (Jamal et al., 2002). Nevertheless, this does not mean that in

development areas, blockers of development will disappear magically. Therefore, in this

networked era, stakeholder mapping could be a useful management tool to plan strategies

and set political priorities in terms of stakeholders (Marwick 2000, p.522). Hence,

development planners could explore Figure (2.8) that could help them to facilitate

stakeholder targeting and then to reposition or empower certain key stakeholders.

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Chapter2: Literature Review

Figure 2.8: Stakeholder mapping: The power/interest matrix, (Marwick 2000, p.522).

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Chapter3: Methodology

Chapter 3

This dissertation is a case study of the territory Sitia, in Crete, which will examine

its tourism development and policy planning practices with an initial focus upon the non

satisfactory progress of the private initiated mega-resort project of Cavo Sidero.

3.1 Introduction

Gratton and Jones (2004, p. 4) define research “as a systematic process of

discovery and advancement of human knowledge”. So, this section will identify and

justify the research philosophy and strategy, the sample of people will also be identified,

the data collection methods will be described and finally the limitations and ethics of the

research will be presented. It would be helpful to make initially an overview of the

research question and objectives of this study.

The already defined research question: “whether exists any democratized and

coordinated approach of tourism planning and development in Sitia that could possibly

solve problems, such as conflicts and preserve Sitia’s social and environmental

sustainability.” So, the objectives of this research are:

i. Explore whether organisational and non-organisational bodies share the sense of

common purpose and vision.

ii. Explore how the Greek government participates in Sitia’s tourism development

and evaluate its collaborative stance.

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Chapter3: Methodology

iii. Understand how stakeholders perceive collaboration and community- based

planning and investigate actors’ representation and involvement within the

planning and development process

iv. Explore why the tourism development and planning process have not been

democratized in this emergent tourism settings and how it could be done.

v. Understand how consensus making is affected by power differentials.

3.2 Research design

As it was mentioned earlier, the writer, in this present study, will undertake a

case study research. That “involves the intensive study of a specific case” (Gratton and

Jones, 2004, p. 4), an organisation, a destination and so on. In more details, case study

research has been defined by Robson “as a strategy for doing research which involves

an empirical investigation of a particular contemporary phenomenon within its real life

context using multiple sources of evidence” (1993, as cited from the Research

Observatory). In connection to this, the writer shall focus on Sitia and will examine

thoroughly the nature of planning and development activities, whilst seeking to answer

how and why questions (Rowley, 2002). “Case study research is useful, when a how or

why question is being asked about a contemporary set of events over which the

investigator has little or no control (Yin, 1994, p. 9)”.

Furthermore, the almost a decade postponement of the project’s completion in

Cavo Sidero led to the exploration of issues that surround the existing national or local

policy planning approaches, which advocates apparently the adoption of an exploratory

research path. The following table (Look at Table 3.1) summarises the main

characteristics of exploratory research. Herein, the readers of this study should consider

that “the majority of exploratory research has its primary objective of the provision of

insights into and comprehension of the problem situation confronting the researcher

(Malhotra & Birks, 2000, p.76)”. Sitia’s tourism market could be still characterised as

embryonic, that contradicts heavily with the dominant trends across the rest almost

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Chapter3: Methodology

saturated island (Andriotis, 2001). Therefore, the results of this research might provide

some insights upon the contemporary phenomenon and could bring forward some new

valuable perspectives.

Exploratory nature of Research

Objective To provide insights and understanding of the

nature of phenomena.

Characteristics

Information needed may loosely defined

Research process is flexible, unstructured

and may evolve.

Samples are small

Data analysis can be qualitative or

quantitative

Methods

Expert surveys

Pilot surveys

Secondary data

Qualitative methods

Unstructured Observations

Quantitative exploratory multivariate

methods

Table 3.1 Exploratory research, (as obtained from Malhotra & Birks, 2000, p. 76).

The writer, in his attempt to gain sufficient and valid insights from the research,

will seek to explore the most powerful actors about values, beliefs, attitudes and different

perspectives within the destination system. In the case studies, the commonly employed

data collection methods are “questionnaires, interviews, observation, and documentary

analysis (Saunders et al. 2003, p. 93)”. Nevertheless, in this paper, observations and

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Chapter3: Methodology

questionnaires, due to time constraints have been excluded. In a manner of speaking, this

study is based upon primary and secondary data, where the writer follows the qualitative

research stream. In particular, it could be said that this tourism related paper is an

descriptive phenomenological and in some cases interpretive study which distances itself

from the “the bonds of realism and positivism (Bate, 1997) and recognises the inherent

complexity and multiculturality, the paradox and contradiction, the competing values and

contests of meaning that characterise the […]” (Gurney and Humphreys, 2006, p. 86)

multi-stakeholder environments with apparent power differentials. This means that

qualitative research is an approach that leads towards the so called verstehen notion,

where it describes and explains how people live and articulate the socially constructed

reality (Johnson et al., 2006).

3.3 Qualitative research

According to Denzin and Lincoln qualitative research is defined as, “multi-

method in focus, involving an interpretive, naturalistic approach to its subject matter”

(1994 as cited by Riley and Love, 2000, p.168). This means that “qualitative researchers

study phenomena in the environments in which they naturally occur and uses social

actors’ meanings to understand the phenomena” (Gephart, 2004, p. 455). Hence, the

understanding of a phenomenon involves not solely researchers’ interpretation rather it

should consider actors’ interpretation of their own situation that indicates more or less the

double hermeneutic notion of interpretivism (Giddens, 1984, as cited by

Nandhakumar&Jones, 1997). Overall, qualitative research seeks to “humanize problems

and gaining an emic or insider’s perspective” (Phillimore and Goodson, 2004, p. 4),

whilst hoping to communicate those results to the outsider world.

Nevertheless, this does not mean generalizing data from one context across the

entire social world (Phillimore and Goodson, 2004). So far, “qualitative research has

distanced itself from its positivistic past” (Jensen & Lauritsen, 2005, p.61) and

researchers tend to adopt “a non positivist model of reality” (Silverman, 2005, p.9),

where they do reject the one and objective truth with “universal laws” (Davies, 2003, p.

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102). Respectively, consider the present study; it would be naïve to assume that the

outcome of this research could be applicable to the rest of the world, since Sitia does not

fit, by definition, in the developed nor in the developing world rather somewhere in

between, where unique socio-economic and cultural conditions prevail. On top of that

the writer will decode and translate (Van Maanen, 1983) the intersubjectivity and

idiosyncrasies of actors (Rapport, 2000) via the contribution of interviews, informal chats

and other secondary sources of data, as it seeks to achieve the understanding and the

“thick description of a community’s interworked systems of […] signs” (Geertz, 1973, as

cited by Smart, 1998, p.113) and structures of “concealed meanings” (Rapport, 2000,

p.219). That is of great importance, within the problematic situation in Sitia, since people

could communicate and explore their differences of their visions and beliefs about

tourism development and planning, thereinafter it could improve their reciprocal

relationships, collaboration and finally reduce the distracting conflicts (Elmendorf and

Luloff, 2001).

At the meantime, experts- scientists demand a methodological rigidity and a

theoretical embodiment across the research project that will secure its scientific façade

(Dixon-Woods& Fitzpatrick, 2001); otherwise the rigor and validity of qualitative

research paper will be considered as being dubious (Decrop, 1999). That position though

might exert pressures on the researcher to conform to the scientific taken for granted

criteriology of goodness, which inevitably could sacrifice researchers’ creativity and

artful orientation (Whittemore et al., 2001; Dixon-Woods& Fitzpatrick, 2001). Bear in

mind though that any researcher distant from the conventional ethos appears as being

more flexible and capable of shifting from one research method to another, and often by

adopting different overtones of research, always though for researcher’s own sake and the

flourishment of its project. In this paper, despite Fetterman’s assertion in 1989 that “no

study, qualitative or otherwise can be conducted without an underlying theory or model”

(O’ Donnel and Cummins, 1999, p. 84), the writer followed loosely instead the three

staged framework of scope, intensity and degree of consensus (Bramwell and Sharman,

1999) and many other models, since the domain of tourism policy making and

development is so vast and complex that an exclusive adoption of particular model will

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Chapter3: Methodology

restrain the plurality and the “insightful description”(Hammersley, 2001) of the

phenomenon. In order to prevent criticism, the writer would rather say that the validity of

a study depends primarily on the understanding and interpretation of the phenomenon

(Page, 1997) and not on its objectivity and its methodological rigidity, therefore the

reader-audience ought to adopt the “perspective of the oppressed than the oppressor”

(Hammersley, 2001, p. 91).

3.3.1 Qualitative research (justification of choice)

The decision to adopt a qualitative research methodology was based on several

considerations:

“Qualitative research is ideal for gaining deeper and different insight and

understanding of behaviours, attitudes and fillings[…]especially when the

purpose of the research is to gain insight rather than prove something to be

true or false” (Lehmann et al., 1998, p.130)

The aim of the research was to gain a holistic view of the area under study

(Malhotra and Birks, 2000).

The notions of collaboration and community involvement, within the public

policy and tourism development domain in Greece, are almost conceptually

strange in locals’ and authoritative actors’ conscious; therefore the research

might gain out of it some deeper points.

Additionally, their nature is very complex and has various theoretical and

practical connotations, such as stakeholder theory, power, tourism as such,

social sustainability and so on, therefore quantifiable data might not be able

capture this multidimensional topic adequately (Malhotra and Birks, 2000).

Overall, the qualitative research and particular the interpretive paradigm aims to

promote the understanding of the tourism world not from the narrow sense of a business

world where the key social actors are only tourists and tourism providers, instead by

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Chapter3: Methodology

considering all the affected stakeholders from operations of the tourism environment,

such as tourism employees, local authorities, communities and so on (Tribe, 2001).

Additionally, this alternative research method “involves the studied use and collection of

a variety of empirical materials-case study, personal experience, life history, interview,

observational, historical, interactional and visual texts-that describe routine and

problematic moments and meanings in individual’s life”(Denzin and Lincoln, 1994, as

cited by Riley and Love, 2000, p.168). Therefore, the researcher through the use of

interconnected interpretive methods and whilst taking into account stakeholders’

subjectivity, ethics, values and politics could be seen as a “bricoleur who pieces together

sets of practices to make a solution of a puzzle” (Phillimore and Goodson, 2004, p.34).

3.4 In- depth and Semi-structured interviews (justification of choice)

Semi-structured or in-depth interviews were chosen as appropriate methods to

accomplish the aims of this study, since interviewing enhances the understanding “of

other people’s experience and the meaning they make of that experience” (Phillimore and

Goodson, 2004, p.221). To start with, in-depth interview could be defined as “an

unstructured, direct, personal interview in which extensive probing is used to get a single

responded to talk freely and to express detailed beliefs, attitudes and feelings on a

topic ”(Malhotra & Birks, 2000, p.80), where usually predetermined list of questions are

not used (Saunders et al., 2003). In terms of the semi- structured interviews, “the

interviewer commences with a set of interview themes, but is prepared to vary the order

in which the questions are asked and to ask new question in the context of the research

situation” (ibid p.489). In a first glance, in-depth interview does not differ a lot from the

principles of a depth or semi structured interview, since both of them adopt a flexible

approach of data collection (Gratton & Jones, 2004). In this paper, in- depth interviews

took place most of the time; however in some cases semi-structured interviews were

adopted, due to the absence of rapport among the interviewer and the interviewee. This

bipolar choice conforms to Saunders’s (2003) proposition (Look at Table 3.2), especially

when bearing in mind the exploratory nature of this study.

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Exploratory Descriptive Explanatory Structured

Semi-structured

In-depth

= more frequent = less frequent

Table 3.2: Uses of different types of interview in each of the main research categories (as

obtained from Saunders et al., 2003, p. 248)

Overall, the reasons that led the writer to choose in-depth and semi-structured

interviews are the opportunities of:

Interviewing authoritative and professional people, known also as “key

informants that can provide rich and spontaneous replies to open ended

questions” (Elmendorf and Luloff, 2001, p. 142) that will inevitably illustrate

in a close up the social reality;

Detailed understanding of complicated issues((Malhotra & Birks, 2000);

“Uncovering great depth of insights”(ibid, p.182);

“Attributing responses directly to the respondent”(ibid);

Allowing researchers to be flexible with questions and at the same time

allowing participants to express themselves as they like;

Clarifying misunderstandings and obtain further explanations;

Probing spontaneously for further information through subsidiary questions

(Gratton & Jones, 2004);

“Sampling advantages as it gains greater control over respondent selection,

and hence, more depth, context, and flexibility in the process of inquiry”

(Cassell and Symon, 2004, as cited by Stokes and Bergin, 2006, p.29)

“Improving the quality of the data, whilst building a close rapport and a high

degree of trust” (Webb, 1995 as cited by Stokes and Bergin, 2006, p.29);

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Observing indirectly respondents’ characteristics, during the contact zone

which will support holistically the data analysis.

Nevertheless, with the adoption of an in-depth and semi-structured interview

certain drawbacks occur:

Problems of reliability; there is the danger the interview to be driven from the

respondent instead of the interviewer (Bryman & Bell, 2003). Indeed, the

writer, during the first interview, experienced the difficulty of not ‘imposing’

the interview procedures to the non cooperative enough participant; as a result

the interview lasted no more than 18 minutes and more or less the interviewee

spent his time on technocratic and legally issues.

The quality of the collected data depends heavily upon the skills of the

interviewer, meaning both experience as well as knowledge background.

Often the lack of experience might cause some frustration to the researcher in

his attempt to prevent any mistakes or biases (Russell, 2005), as well as it

could diminish the objective or subjective reality of a phenomenon.

Nevertheless, the lack of experience is not necessarily a bad thing, since it

keeps the researcher in a mood of alertness that makes him very flexible and

adaptive.

Often, the unstructured data collection could make the results vulnerable to

the interviewer’s personal idiosyncrasy, where critical readership is

imperative (Seale, 1999).

Finally, “developing an interview guide, carrying out interviews and analysing

their transcripts are all highly time consuming activities for the

researcher”(Cassel and Symon, 2004, p.21)

3. 5 Format and context of interview questions

The format and the context of the enclosed questions of an interview will

determine heavily, whether the researcher will meet the ad hoc predetermined objectives

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of the research. Comprehensively Saunders et al. (2003) described in their book Bourque

and Clark’s (1994) assertion on how researchers tend to formulate the questions of their

research. They acknowledged that researchers used to “adopt or adapt” (p. 213) questions,

which were used in the past, as well as they used to “form their own questions” (ibid) that

seek to trace precisely the solution of a problematic phenomenon. Sometimes it is more

efficient to adopt or adapt questions than developing your own (ibid). On top of that

existed questions might be very helpful to every researcher, since they could entail

different perspectives that the researcher might have not think of them before. Thus, the

writer borrowed some questions from the existed literature. For instance the writer

obtained valuable questions from Bramwell and Sharman’s analysis of their 3- staged

framework. Additionally, the writer has to admit that the published questions from the

OECD in the Tourism Committee about “Regional Policy and Tourism” in October 1999

were of great value too.

3.6 Data Collection

The first interview took place in 18th of July in 2007 in the Ministry of Tourism

with the Chairman of Greek Tourism Development. The researcher aimed primarily to

get a first hand idea of the all the relevant stakeholders, who could intervene or be

affected by tourism development activities such as the current Cavo Sidero mega-project.

So the respondent, when replying to a series of probing questions, contributed mostly to

stakeholder mapping or identification of key informants that have been used, later on, as

a basis for further sampling for this study. Indeed this particular interviewee answered

more or less the following questions as being part of an open discussion and not of an in-

depth or semi-structured interview: “Who is needed? Who has been traditionally involved

or ignored? Who will be affected? Who is interested and who is already informed?”

(Elmendorf and Luloff, 2001, p.145) During this interview, the researcher felt, very

frustrated, constrained, and not productive enough, since it was very difficult to

overcome the interviewee’s suspicion and skepticism about the writer’s partisan ideology

and ‘professional’ status. Unfortunately, the fact that the researcher raised issues about

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Sitia, a territory with the strongest political opposition within the country, towards the

present Government, made the Chairman less cooperative.

At the meantime, a sample or a subset of a specific population needs to be chosen

for the implementation of this study (Gratton & Jones, 2004). Respectively, the

researcher adopted “non- probability sampling […] based on personal judgement

(Malhotra & Birks, 2000, p. 352)”. This judgmental sampling takes often the form of a

snowball procedure that is the least time consuming and the most convenient method.

Initially some stakeholders were chosen from the stakeholder mapping, which was drawn

during the first interview. Beyond this, some informants have been preferred “on the

basis of their organisational and community positions, reputations, knowledge of the

issues under study, or the fact that they are individuals described by others as knowing a

lot about this place or thing” (Elmendorf and Luloff, 2001, p.142). Another important

criterion was to verify people’s willingness to participate in this investigation.

Nevertheless, despite the writer’s intention to present a truly representative sample of

primary stakeholders none was interviewed from the Minoan PLC company.

In more details, a total of 9 interviews were conducted between 18/07/2007 and

31/07/2007 in the territory of Sitia after arranging appointments with each of the

identified key informants. Those interviews varied in length from 18 minutes to 106

minutes and averaged approximately 42 minutes. In the beginning of those interviews the

researcher stated the purpose of this study and then explained how the process would be

like, as a response to the arisen inefficiencies from the first interview-conversation. In

addition, participants were encouraged to analyse relevant issues to the topic; some of

them were overenthusiastic and supplied the researcher with a decent amount of

secondary data. From those interviews some of them were unstructured, others were

semi-structured and two of them could be characterised simply as conversations.

Chairman of Greek Tourism Development: Conversation=Interviewee 1

Prefect of Lasithi: Unstructured Interview= Interviewee 2

Mayor of Sitia: Semi-structured Interview= Interviewee 3

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Chapter3: Methodology

Ex mayor of Itanos and member of the prefecture board: Unstructured

Interview= Interviewee 4

Deputy of Lasithi: Semi-structured Interview= Interviewee 5

Abbot of the Monastery Toplou and the vice-president of the Panagia

Akrotiriani Foundation of Toplou Monastery: Unstructured Interview=

Interviewee 6

Representative of the ecological group of Sitia and member of the prefecture

board: Unstructured Interview= Interviewee 7

Chairman of Sitian Federation of Hoteliers: Semi-structured Interview=

Interviewee 8

Chairman of Sitia Development Organisation S.A. (OAS): partially

Conversation and written interview= Interviewee 9.

In the name of this study, the writer had also the chance during this investigation

to watch on TV the Sitian municipal council to be in session about the regional

development and the further expansion of the local Technological Educational

Institutions (T. E. I.=“Greek Polytechnic Universities”). The writer drew helpful

conclusions about the nature of decision making process, the existence or not of

democratized procedures and the existence or not of power differentials among

participants.

3.7 Secondary Data

Secondary data, as raw data and published material (Saunders et al., 2003), should

not be ignored from this session. “Such materials can provide the researcher with

valuable background information about the […] [domain]; they are therefore used as part

of the investigation” (Bryman & Bell, 2003, p. 413). Secondary data have been classified

as the “documentary data, survey based data and those compiled from multiple

resources”. (Saunders et al., 2003, p.189). In this paper, written documents (journals,

magazines, newspaper, articles from the legislative frame, contracts, reports, transcripts

of the session of the Technical Chamber of Greece-department of Eastern Crete et c.)

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Chapter3: Methodology

and non-written documents (video-recordings, pictures, maps, drawings, television

programmes) have been retrieved with the aim to meet the existed objectives of this study

(Saunders et al., 2003). “As compared with primary data, secondary data are collected

rapidly and easily at a relatively low cost, and in a short time” (Malhotra & Birks, 2000, p.

99). Apart from those advantages, secondary data are deemed as permanent and easily

accessible source of data to others, where researchers could evaluate and compare with

their own primary data (Saunders et al., 2003). Noteworthy, Sandelowski commented that

“one important means of enhancing the utility of qualitative research is to make the most

of data that have been already collected” (1997, p. 129). Despite their advantageous

characteristics researchers ought to treat them with caution, since they do not necessarily

match with the study’s needs and additionally they might make things even more

complicated (Saunders et al., 2003).

3.8 Data analysis

All the digitally taped interviews were transcribed directly after each session.

Denzin and Lincoln noted that the transcribed texts are social facts that are produced

shared and used in a socially organised way (2003, p.56). Accordingly researchers before

starting the data analysis need initially to read and re-read the transcripts and then to

underline some key phrases, “because they make some as yet inchoate sense”

(Sandelowski, 1995, as cited by Denzin and Lincoln, 2003, p. 279). From there, the

greatest challenge rests on researchers to get most out of those texts in terms of the

subject of this study. Additionally, part of this data analysis is a further elaboration of

transcripts1 and secondary data, where common views and dominant themes will be

identified, compared and interpreted with the already reviewed theories from the previous

chapter. Most of the time, the researcher will adopt the narrative approach to interview

data that does not mean necessarily exclusion of plausible realities. In order to justify this

choice consider once again the main research question of this study. That is, whether

exists any democratized and coordinated approach of tourism planning and development

in Sitia that could possibly solve problems, such as conflicts, and preserve Sitia’s social 1 The Greek transcripts are available upon request.

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Chapter3: Methodology

and environmental sustainability”, where the writer attempts to explore the sociocultural

constructed reality. Part of this argument is deemed to be Richardson’s suggestion (1990)

“that participation in a culture includes participations in the narratives of that culture, a

general understanding of the stock of meanings and their relationships to each other”

(Denzin and Lincoln, 2003, p. 345). Thus, the writer shall pay heavily attention on the 4

unstructured interviews, where each of them developed a subjective narrative review of

what has happened from the “pre to the post Minoan PLC era” in Sitia.

3.9 Limitations and ethics

After all, “having just good intentions or the correct political attitude [in situ] is

not the point” (Silverman, 2005, p.209). Neither the provision of extensive criteria will

give credence and legitimacy to the studies (Johnson et al., 2006; Whittemore et al.,

2001). Herein, be also aware of the “methodolating” danger, where researchers used to be

trapped in procedures that diminish inevitably the plausibility, creativity and the

reflexivity of the questioned study (Whittemore et al., 2001). Usually, […] “what

constitutes ‘good’ research becomes a polysemous and somewhat elusive concept”

(Johnson et al., 2006, p. 133). Therefore, the writer will bring forward ethical issues and

limitations that derive from the nature of the used research methods and the way they

have been applied. When embedding ethics and limitations within the data analysis and

interpretation, then the researcher could preserve to some extent the validity of the study

in the audience’s eyes.Ethical concerns are likely to occur at every stage of a research

project that involves human beings as objects (Saunders et al., 2003). Those “concerns

have revolved around the topics of, informed consent, […] right to privacy, […] and

protection from harm” (Denzin and Lincoln, 2003, p.89). Based on those ethical

responsibilities the researcher will preserve respondents’ anonymity, even if they are

easily identifiable in such a small community, as Sitia. Before moving ahead with the

data analysis and conclusions, the limitations of this study will be outlined.

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Chapter3: Methodology

The reviewed theoretical frameworks represent mostly the westernized

world, rather than the Greek one. Thus, this research might be based upon

a biased basis.

The translation of the interview’s questions was not precise due to the lack

of expertise, that fact itself might have misled respondents and

subsequently the results, too.

Time constraints and costs had eliminated the options for the researcher,

not only in terms of the sample size, but also in terms of the research

method as such. Initially the writer was interested to conduct an

ethnographic study.

The noviceness of the researcher might constrain the effective data

management, especially when considering the data overload (Cassell and

Symon, 2004).

The majority of participants, even if they were key stakeholders, did not

have any truly tourism expertise. Unfortunately that constrained their

understanding and comprehension of the topic.

Finally, the interpretation of data can be affected by researchers’ social

and cultural values. Therefore the writer, during the data analysis, sought

to stick on the theoretical guides. Nonetheless, it would be an oxymoron

claim that the researcher’s lenses will be disappeared from the following

lines.

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Chapter4: Results-case study

Chapter 4

4.1 Introduction

At this stage, in the name of the pre-constructed integrated resort, the Cavo

Sidero, a case study will be presented that meant to illustrate and describe the state of

affairs within Sitia. Noteworthy, one of the interviewees mentioned that this case is

highly attractive, due to its great ‘political nuance’. So, the writer seeks to uncover within

the following lines the presence or the absence of a democratized and coordinated

approach of tourism planning and development. For a fuller and more ‘accurate’ picture

of reality the writer chooses apart from primary data analysis, to use in conjunction some

relevant secondary data and already established Greek bibliography, always though in

line with Chapter 2. All those could contribute to a thorough understanding of the

situation in situ. The author, while acknowledging the danger to be criticised about lack

of structure, responds that there is plenty of room in qualitative research for

improvisation (Humphreys et al., 2003). Lastly, the novice researcher does not deny that

data will be interpreted through its own lenses; it is an illusion to proclaim that

subjectivity will diminish or disappear.

4.2 Tourism related overview of Crete and Sitia

To start with, tourism has been deemed as being the largest foreign exchange

earner in Crete (Andriotis, 2002); consequently it is the major stimulant of the Cretan

economy (Buhalis, 1999). Bear in mind that “tourist arrivals have been increased of

approximately 350% between 1980 and 1990 and more than 200% between 1990 and

2004” (Andriotis, 2006, p.632). Therefore it is reasonable, tourism to be promoted by

Governments as a source of regional development that combats the incremental economic

deterioration (Andriotis, 2006); however Briassouli (2003), whilst considering the

example of Crete, highlighted the problematic situation of severe regional imbalances

amongst coastal areas and the hinterland of most peripheral destinations.

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Chapter4: Results-case study

In our case, the district of Sitia is located at the eastern edge of Crete in Lasithi

prefecture, where the majority of the interviewees characterised it as “the North- Eastern

end not only of Greece, but of the whole Europe”. This geographical peculiarity had kept

Sitia in isolation not only in international scale but also within Crete. That could be

translated as low development activity within Sitia and minimal tourism, which in turn

affect negatively the indigenous demographics. At present time, even the primary sector

of economy, meaning agriculture, despite the low unemployment levels, does not seem

satisfactory. Interviewee 6 and 8 expressed their anxiety about future; they commented

“nothing secures our future, the future of our children, our locality needs to enfold our

children in its arms, what is going to happen by the end of 2013, after the withdrawal of

the European Structural Funds, which were aiding agriculture? Unfortunately our locality

will inevitably depopulate, nothing keeps and motivates the youths to stay within the

Sitian borders…. with no hesitation, they will go to Athens, whilst hoping for better days.

Therefore even the last Sitian civilian needs to know that without tourism, the place here

will die!” As a proof of that, it has been announced during the conference about “Big

Tourism Investments in Eastern Crete, Development and Sustainability” that Sitia’s

population density is one of the poorest in Europe (OAS, 2006). For instance, “the

average population density in Greece is equal with 83 people/km2, in Crete 72

people/km2, in Lasithi 42 people/km2 and in Sitia only 29 people/km2” (ibid). Another

interesting figure is that the present bed capacity of Sitia’s district does not exceed

4000(ibid).

Those indicators have not been resulted solely by this geographical isolation,

rather the interviewee 7 raised another meaningful dimension; apparently Lasithi is, in

political terms, the weakest prefecture in Crete. This political weakness could be

explained mainly by the fact that Lasithi does not have a dominant centre, as Heraklion,

Rethymnon, and Chania do, instead there are three equally demanding centres, Agios

Nikolaos, Ierapetra and Sitia. Therefore, “the perpetuated triple-pole litigation and the

lack of communication and coordination within the prefecture led on the one hand into

the exasperating delay of desirable development actions, like expansion of academic

faculties and then into the irrational development of Lasithi, where already four

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Chapter4: Results-case study ‘prefectural’ hospitals exist and extravagant claims of having two international airports

are made”. All these actions give you certainly the impression of a divided common

opinion among local authorities and a lack of cohesive and integrative planning.

Consequently, from the basis that “local authorities [exert] critical influence over the

local tourism industry” (Andriotis, 2002, p.53), the tourism development of Sitia’s

district has been undermined for years and years. Respectively, one member of the

Technical Chamber of Eastern Crete adds that “it has been ‘applied’ diachronically a

constant policy of devaluing Sitia, that challenged subsequently transport and general

infrastructure development, as well as tourism bed capacity expansion and this trend

contradicts certainly with the rest high and perverse rates of development in the entire

island. Simply, this problematic case reflects the political problem of development where

nothing happens by sheer accident. There is a lack of statutory bodies responsible for

development policies and activities, as the political apparatus aims systematically to

facilitate privatization, in many fields such as public services, always though under the

robust public claim for change and regeneration”.

Nevertheless, people, despite their socio-economical despair, should pay carefully

attention to tourism phenomenon. Unfortunately, many cases, from the past, have proven

that tourism is not the “magic wand” (Andriotis, 2006, p.630) that will automatically

solve all the problems, and lead to the affluence of the societies, without any costs.

Indeed, Crete as an island has been devastated all those years by unplanned tourism

activities, with no agendas about environmental and cultural preservation, land planning

and awareness raise of indigenous population (Andriotis, 2001). In a manner of speaking

Crete has adopted all those years mass tourism, known as the 3S (Sun, Sea and Sand)

model that has been expanded, even worse, including another ‘S’, sex (Buhalis, 1999).

So far, the prefecture of Heraklion, and precisely its northern coastal line (Malia,

Hersonisos, Stalida and so on), exhibits the highest level of tourism congestion within

Crete (“it produces 79% of the island’s tourism-related GDP” (Briassouli, 2003, p. 108)),

and experiences heavily all the adverse impacts in sociocultural and environmental terms

(Terkenli, 2005). Terkenli, quoted in her paper Rackham and Moody’s assertion about

the miserable condition in Crete, which confirms once again the absence of land planning

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Chapter4: Results-case study where “[…] hundreds of hotels, in a foreign style of architecture, neither beautiful nor

functional, which makes no concession to its surroundings[…],[even more recent ones]

still appear at random, often in the most inappropriate situations . . . Some have walled

sea-fronts, which destroy the very beach on which their livelihood depends”(Rackham &

Moody, 1996, as cited by ibid, p.233). With the advent of time and as a response to those

failures, governments learned their lesson and sought to take some corrective actions; so

they intervened with the launch of the five year Economic Development Plan (1988-

1992) (Andriotis, 2001) and the Development Law 2601/ 1998, which both band

additional development of small hotel units and promote instead development of

integrated resorts, only though in underdeveloped zones (Andriotis, 2005). The writer

will return to this point later on, since the launch, of the Development Law 2601/ 1998

together with the Development Law 3299/2004, raises some suspicion about the political

correctness of this action and its real motives.

Reasonably then, this conventional form of tourism has been criticised about

downgrading natural and built environment. Additionally, Tsartas presents in his paper

another set of problems that affect the competitiveness of the Cretan tourism product, in a

period of fierce and global competition (2003). Crete, during the summer months,

experiences intense seasonality of demand (ibid; Donatos and Zairis, 1991). “In 2000

approximately 85 % of tourist arrivals by charter flights on the island were recorded

between May to September with 75% occupancy rate that falls during the winter below

20 %”( Andriotis, 2003, p.27). The outcome of this uneven distribution of demand is

undoubtedly low tourism quality based on the under-utilization or excessive- utilisation

of tourism facilities, seasonal employment and congested infrastructure, which exceeds

occasionally the acceptable limits of carrying capacity (Andriotis, 2003; Briassoulis,

2003; Tsartas, 2003). Donatos and Zairis found out in their study that “there is higher

concentration in luxury than economy accommodation in the beginning and the end of

Crete’s tourism season” (1991, p.519) as opposed to the middle season. Therein, they

suggested that marketing and development efforts in Crete should narrow down to the

high income tourists’ market and should focus on the expansion of tourism season (ibid).

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Another problem that poses serious skepticism is the reduced tourism

profitability in regional economy (Soteriadis and Arvanitis, 2006); tourists should not be

the anathema to local entrepreneurs, rather they should re-consider their relationship with

tour operators. In reality, tour operators as intermediaries hold enormous power, since

they own most charter airlines to Mediterranean destinations, form and distribute tourism

holiday packages, determine tourism products and finally in the name of competition set

the prices at low levels (Buhalis, 2001). Interviewee 8 feels that Crete at present time is

trapped to large extent by the overdependence in European tour operators. He moved a

step further and said that the devalued Greek tourism product is attributed mostly to the

minimal control by the state and then to Tour Operators. “Consider that the prices of the

majority of 4 and 5 star hotels, which provide ‘all inclusive’ schemes, lie at the low levels

of 2 star hotels. This is not fair; someone has to control them, its not normal a client to

pay €4.5 per day including 3 meals; that is in sane. As a result the lower categories hotels

(2 **or 3***) are empty and sooner or later they will shut down, there is no other choice.

From this point of view, it is imperative the state and the Greek national tourism

organisation (G. N. T. O.) to intervene and control both hoteliers and tour operators. To

do so, public and private sector altogether ought to develop from the scratch some proper

planning methods and modernized infrastructure; these parameters could fulfill

international expectations and needs”.

Overall, seasonality, lack of sufficient infrastructure, absence of land planning,

over-dependence on tour operators are problems that “Cretan tourism faces and portray

all the typical structural and organisational problems rooted mainly in planning,

marketing and management of tourism development” (Bastakis et al., 2004, as cited by

Soteriadis and Arvanitis, 2006, p. 4-5). Consequently, in order to eschew safely from the

decline and with the overwhelming goal of preserving the economic viability of a

destination, government and local authorities of Sitia seek “to decrease the industry’s

dependence on sunlust tourism […] and increase the [domestic, tourism] product appeal,

and the tourism spending” by encouraging the establishment of integrated resort

(Andriotis, 2006, p.108) in the rugged Peninsula of Cavo Sidero. Despite the great

potential of integrated resorts, the adoption of sustainable patterns of development is

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Chapter4: Results-case study crucial. Respectively, all the involved stakeholders in tourism development planning

should embrace the rationale of social and environmental sustainability.

This rationale should be outlined clearly on people’s vision about tourism. When

the researcher was reviewing the interview transcripts noted that only the Interviewee 8

did not referred at all on sustainability as a concept; he focused instead to issues related to

his domain. As opposed to that, the others followed a common line, they emphasised on

the need to develop infrastructure, but then their major concern was tourism development

in sustainable manners. The Interviewee3 comments that “one of our missions is to

protect the environment and our archeological sites. This is a one way path; there is no

room for any inconsistencies, all those years our district has remained unspoilt and that’s

how we should keep it”. Another mayor says that there will always be induced costs from

human activities; thus the challenge rests on people’s capacity to handle them and may be

to minimise them. Is this really possible? The Interviewee 6 admits the absence of

specialized management organisations that could supervise and protect sensitive areas

like the aesthetical forest of Vai. The key to this deficit might be raising society’s

sustainable awareness. Therefore, the Interviewee 9 proposes “a balanced and

sustainable tourist growth of Sitia’s district based on the alternative forms of tourism of

agricultural, nature based, cultural, culinary based, health, and sport, having always in

mind the carrying capacity of the area.” Those alternative forms of tourism will not only

attract different tourist segments, but also could enhance a greener conscious to people,

which will aid to the maintenance of traditional physiognomy of destinations without

degrading their flora and fauna (Interviewee 5). Subsequently, according to the

Interviewee 5, the economical, cultural, and social status of Sitia’s district will be

transformed and will obey to global demands.

At the meantime, this widespread acceptance of sustainability by participants

surprised the author, who has a first hand experience of the Greek reality. Is sustainability

rationale really embedded to people’s conscious or is it just a fashionable thing to say?

Here, the author will describe an oxymoron that took place during the interview with the

abbot of the Monastery Toplou. During the meeting, the abbot received a phone call from

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Chapter4: Results-case study the local archeological authority. The purpose of this phone call was to reject abbot’s

request of abstracting stones from an area recently characterised archeological (few

ancient graves were discovered) with the aim to restore part of the Monastery. The truth

is that the authority let him to load only 2 trucks with already detached stones from his

previous restoration activities. Nonetheless, the abbot was not satisfied; he said “we need

at least 20 trucks”. So, aside from the aesthetical fit of the monastery to the local

physiognomy, how can you claim of being sustainable, when your activities might lead to

land erosion and endanger archeological treasures?

Beyond people’s visions, the President of the Development Organisation of Sitia,

during the conference of “Big Tourism Investments in Eastern Crete, Development and

Sustainability” presented a set of preconditions that could secure the sustainable stance of

tourism planning and development. Initially, infrastructural works need to take place,

where the Interviewee 5 focuses on the” three bridges of development”, the

internationalization of airport, expansion of the local port and reconstruction of the

northern road axis. Then, to respect the spatial planning design of Sitia […] that has been

published earlier in the Official Government Gazette (G. G. 4420/2006) which specifies

the land use (Mayor of Sitia, 2007), and vitally to develop the S. H. O. O. A. P. (spatial

study) of the municipality of Itanos, which will accommodate the integrated resort of

Cavo Sidero. Along those spatial planning schemes, the establishment of independent

management authority for the protection of the Aesthetic Forest of Vai is critical, not

only because of its beauty, but also due to its liability to the ‘Natura 2000’ network. This

urgency is clearly depicted on Interviewee’s 6 sayings “remember what has happened in

Greece this summer, fires all over. Tell me what is going to happen tomorrow, if a fire

raiser comes and burns Vai, a real catastrophe! It was God’s will to remain as it is; this

aesthetical forest is not supervised, controlled and protected by any official management

authoritative body”. Additionally, private investors together with local authorities should

put into practice a thorough study of environmental impacts and set relevant

environmental terms, open though for amendments, after conducting a free dialogue and

continual monitoring. Together with those environmental terms, authorities ought to take

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Chapter4: Results-case study drastic measures to safeguard the local comparative advantages the cultural heritage, the

landscape, and the aesthetic of the district.

Moreover, the society has not been ignored from this debate; the president

emphasised on the education and specialization of the workforce and suggested the

targeted local production which will satisfy tourism units’ needs. Further he encouraged

the rejuvenation of the countryside by developing parallel activities with the proposed

integrated resort. This was not a random choice, since he acknowledges that “the single

tourist development strategy magnifies dependencies and jeopardizes the long term

prosperity of local economy” (Ritchie, 1993, as cited by Buhalis, 1999, p. 342). A good

example about Makrugialos has been displayed by a member of the Technical Chamber

of Eastern Crete (Mayor of Makrugialos). “Makrugialos as an area has roughly the same

population size with the municipality of Itanos and its morphological and geographical

profile looks alike. 35 years ago, 5 tourists came in Makrugialos; the locals served them

immediately, but there was nothing, so they ‘accommodated’ them with a few drachmas

in stables, yes in stables![....]Obviously, all these didn’t have any potential. The next step

was to build some “rooms to let” […] the state was absent, no instructions, no

contribution, no planning, these days all of them run out of business. Later on, 3

expatriates came from Africa and they did a good investment, one big hotel (Sun Wing

Hotel). It is the only one that is economically viable today, I even could say that the

whole Makrugialos is dependent on this hotel. Imagine, when the hotel starts running in

May everything else starts running as well, in October when it shut downs the same

happens to the rest, apparently there is a dependency.”

Respectively, to avoid such negative phenomena from the past, the Interviewee 7

insists “everything is a matter of collaboration and political pressures. So far, people have

developed a clientelistic relationship with politicians, asking for favours to find a job and

many other things. Everything starts from this corporatism. People need to escape from

this fatalistic situation, people need to bring about a revolution in the political status…

look where we ended up, talking about revolution; having in mind the large investments

people should exert political pressures” demanding a cohesive democratic planning

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Chapter4: Results-case study approach, and a robust legal frame which will procure for the public protection.

Likewise, the Interviewee 5 states that “large scaled tourism investments have to be

integrated with the local community and its culture, where economical benefits should be

equally distributed to people; undoubtedly the completion and success of investment

depends on them, people are the objects and not the subjects of tourism development

(Mitchel and Reid, 2001). Last but not least, the Interviewee 9 believes that “there is no

guarantee to achieve [the aforementioned] goals in absolute terms. Is it required a

continuous effort of empowering local authorities, local bodies-institutions and

citizenry”.

4.3 Cavo Sidero integrated resort

At this stage, the author will present you a trip to the past, whilst hoping to reveal

the proceedings and the true interrelationships of actors (individuals, groups,

organisations) throughout the adopted planning approach under the common interest or

problem, meaning the Cavo Sidero investment (Selin and Chavez, 1995). In brief, some

general information about the actual project will be given, next major actors will be

identified and part of the negotiations about the study of environmental impacts will be

discussed. So, the prevailed problems of conventional tourism made governments to react

and promote high quality tourism, which entails selective tourism forms directed to well-

off tourists, such forms have been supported by integrated resorts. Integrated resorts have

been viewed “as a reaction against the proliferation of unplanned coastal strips and an

attempt to provide a carefully planned controlled and well defined tourism product”

(Wall, 1996, p. 715). Stanton and Aislabie summarised in their paper the true facet of

integrated resorts. They “are located outside urban areas, often in remote locations,

dependent upon natural and/or manmade attractions, provide leisure and recreational

activities to guests, offer high-quality services at high room rates, and have a low density

of development compared with urban land use” (Stanton and Aislabie, 1992, p.436).

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Chapter4: Results-case study In fact, Panagia Akrotiriani Foundation leased for 40 years (with a one-sided

option to renew it for another 40 years) to Minoan Group PLC, former Loyalward PLC,

26000 hectares of land, located in the peninsula of Cavo Sidero in the North-Eastern part

of Sitia’s district, within the borders of the Municipality of Itanos(Look at Figure 4.1).

Up to present, this land has been underutilized, worthwhile only grazing has taken place.

From the author’s point of view this area could turn as the ‘hot spot’ of Cretan tourism,

since it combines unspoilt landscape, with the presence of the Aesthetical Forest of Vai

(the only palm- tree forest in Europe), the Monastery of Toplou, the sandy beach in

Ermoupolis and the Minoan ruins in Itanos. This estimate corresponds to the

“[…]ongoing quest for novel landscapes and tourism destinations by tourists, who seek

regeneration […] like modern pilgrims[…] in the realms of pleasure, dreaming, tradition,

arts, sports, and so on”( Terkenli, 2005,p.222).

Therein, Minoan Group Plc is planning to construct one of the largest integrated

resorts in the Mediterranean and uses the Aphrodite Hills in Cyprus as a benchmark. This

project is the “largest single inward investment in Greece” (Simpkins, 2005). Simpkins

highlighted the following paradox in the Telegraph newspaper, “a small market valued

company(£20)[…], which currently trades on the lightly regulated Ofex market, [from

the 2nd of April of 2007 operates in the AIM stock exchange London’s

market(Garefalakis, 2007)][…] and contrasts with the scale of its project”(£802)(ibid).

The project’s total capacity equals to 7000 beds with a building density of less than 4.3%

and contains five residential complexes (hotels), 750 villas, 250 townhouses, two 18-hole

and one 9-hole golf courses, conference centers, 730 pools, retail shops, leisure facilities,

an open-air theatre and a cultural center (Look at the Figure 4.2). From 1994 and

onwards, the company refines continually its planning studies; only in 1998 Minoan Plc

achieved to sign the ‘works- contract’ with the Panagia Akrotiriani Foundation, in 2002

got the zoning and the archeological approvals (Andriotis, 2005) and recently, in March

of 2007, the environmental study of impacts was accepted by the Ministry of

Environment, Physical Planning and Public Works (YPEHODE). Based on these facts

and on people’s sayings, the author chooses to place the proceedings of Sitia’s tourism

planning and development in the first two stages of tourism policy process, where

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Chapter4: Results-case study demands still exist from both inside and outside the political system and there are semi-

accomplished policy decisions, by political authorities, which are authoritative rather than

executive(Hall, 1994).

Figure 4.1: Map of Sitia’s District and Location of Cavo Sidero Investment.

Figure 4.2: A close up to the Peninsula of Cavo Sidero.

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Chapter4: Results-case study 4.3 Leading Actors of this investment

4.3.1 The Greek Church

Everything started in the 1988, where Tritsis navigated a bill, known as “Tritsis’

Law”, through Parliament which gave the right to the state to transfer part of the

ecclesiastical fortune (30%) to its own right and fortified the nationalization of the

Organisation Management of Ecclesiastical Fortune(O. D. E. P.). Hitherto, this Law has

never been enforced by any past and present Governments, who clearly wanted to avoid

conflicts with the Greek Church. So, the local church in 1991 and in the fear of this

inactive bill, founded Panagia Akrotiriani Foundation, which bypasses certainly the

ecclesiastical structural frame (Interviewee 7). Officially, this Foundation has been

established to develop, beneficial to the public, works in an attempt to leverage the

criticism about low social actions (Anipsitakis, 2006). To continue with, the Interviewee

4 beyond the bill, connoted micro politics among the two Metropolitan Bishops of Lasithi

prefecture; on the one hand there is the Ierapitnis and Sitias and on the other hand is

Petras, who coincidently is the president of the O. D. E. P Metaphorically, in a kind of a

‘coup’, the Metropolitan Bishop Ierapitnis and Sitias together with the most powerful

ring of the present developmental initiative, the abbot of the Monastery of Toplou,

formed the aforementioned foundation. Its board of directors consists of 7 members;

president is the Metropolitan Bishop Ierapitnis and Sitias, vice-president is the abbot,

clerk is a priest and the rest four are laymen; none of them are elective members, instead

they are appointed exclusively by the president (Interviewee4, 2007).

“From the first moment, our municipality, with one voice, was requesting from

the Foundation, that every present mayor of Itanos (prior the integrative ‘Kapodistrias

programme’ in 2000, Itanos was a village) and Sitia municipalities should be part of this

board […] Indeed, at that time, they appointed ‘their own’ head of Itanos village and

Kouroupakis the mayor of Sitia. Some years later, after the elections, Kouroupakis lost

his mayoralty, surprisingly though he still remained member of this board […] So, what I

want to say here is that a single person that no one controls it, can do whatever within this

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Chapter4: Results-case study board, but what is he going to do, some years later, when Cavo Sidero will become a

tourism colossus within Crete? Personally, as a civilian and as a mayor I couldn’t stand

anymore this situation […] It’s against my values! It’s unacceptable a single person to

manipulate and exploit maybe today, maybe tomorrow, politically, socially and

economically a foundation that supposedly meant to be a spiritual and mentoring

foundation, where all of us, as stakeholders have the right to be part of it. Hence, maybe

for ideological reasons, if you want, I demanded and I will always do that the community

and mainly its legal representatives should be present at this board […] My skepticism

has nothing to do with personal gains, realistically am not against the investment, just I

thought it would be right to set some vital preconditions for a more sustained society. I

never, never, abused them; […] if he wants to lead, it’s his own right, but explain me,

why for 8 years in the row as a mayor of Itanos I have been quarantined from all those

boards (Interviewee, 4) ?”

Following, in 1992, the foundation announced a competition about the 26000

hectares of land, to attract prospective indigenous, national or international investors;

interestingly the foundation did not specify a priori the possible context of the

forthcoming investments. Then, three different companies joined this competition with a

direct interest towards tourism facilities, the Loyalward (British), the Universal Bay

(Austrian) and a Greek one. The Interviewee 6 declares that the foundation ended up

carefully to the Loyalward’s plan based on transparent proceedings and with the

contribution of specialized financial and legal consultants. “All those actions were

embedded immediately with the fundamental mission of preserving the well being of our

locality, so I can reassure you that the present investment, until its last phase of

implementation will be treated on this basis.[…] After we chose Loyalward as a

contractor, we‘ve sent to the Ministry of Economy and Finance the most attractive

proposals of Loyalward and Universal Bay, in order to justify comparatively our

choice.[…] We have been accused several times of following non-legitimate procedures;

some people still doubt about the legitimacy of the used criteria that assigned the

investment to the particular company, others raise objections about the nature of the

memorandum with Loyalward and many other issues.[….] You know very well, from the

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Chapter4: Results-case study Cretan and the national press that we’ve been under severe strain for long time, people

brought charges against us for years, but at the end of the day, everything has been

cleared[…]. The main problem is that some people still insist on their positions, I could

characterise their ideas as obsessions, unfortunately with their position undermine the

democratic dialogue as well as the regional development, and lead continually to

affective delays. What is the point of making an appeal against the investment in the

Council of State? How can just 10 people ignore systematically the 98% of the majority?(

Interviewee 6,2007)”

From this perspective, the Interviewee 3, one of the main supporters of the Cavo

Sidero, claims that “this modus operandi is undoubtedly undemocratic and negative, but

operates in accordance with the legal frame. Someone could say this right coexists, I

would respond yes, this is truth. Although, it would be better to handle this in the right

direction of defending the society, and not to punish the society itself, because chooses

development. A good example is Naxos; it is an island of 7000 people that needs to

construct a new port. Few people made appeals to the Council of state in order to stop

this project. What happened? 6000 people demonstrated and fought in favour for this

project. Unfortunately, rules are rules and the council of state had to follow the time

consuming procedures, so locals are still waiting. To conclude, people do not respect the

democratic functionality of decision making process, which entails deliberations and

objections, thereby am proposing the emergence of a flexible independent body that will

be responsive about issues around the development domain”.

4.3.2. State

The Chairman of Minoan Group Plc, Christopher Egleton enthusiastically states

in the Telegraph newspaper that his company got the backing of the Greek Prime

Minister, Costas Karamanlis; in details he said “we are pretty confident that the new

government in Greece is keen to encourage inward investment and will give us a fair

hearing when it comes to deciding on environmental permitting and planning permission

for the scheme” (Simpkins, 2005). The governmental intervention has not been confined

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Chapter4: Results-case study on the approval of the environmental impacts study (M. P. E.). On the contrary, the

launches of the Development Laws 2601/ 1998 and the 3299/2004 played a determinative

role for the preparation and completion of this developing plan. One member of the

Technical Chamber wonders “ is it consistent, on the one hand the state to proclaim that

Crete will be excluded from the application of the development Law, meaning the

construction of new hotel units and at the same time, governmental committees to

approve single large scaled investments in Crete that will be funded by the development

law?”. Apart from this sign of non consistent planning, Interviewee 7 brings forward

another fuzzy incident. “Ten years ago YPEHODE ordered a ‘special managing plan’ for

sensitive biotopes and wetlands. Few years later, based on the aforementioned a

specialized environmental study and a presidential decree plan developed that ought to

conform to the national and European legislation. At the meantime, part of the projected

land belongs to the Natura 2000(G.R. 4320006) network and to the Special protected

zone (S. P. A.) of north-eastern Crete. Surprisingly, the specialized environmental study

kept in the drawer, and the presidential decree plan remained plan, hence the mission

was, YPEHODE, to accelerate the approval of the M. P. E.”.

All of the above imply more or less political intervention, where state used to rely

and subsidize private actors in the name of development, whilst hoping to boost the

national economy and reduce deficits, with other words to “hide holes” (Anipsitakis,

2006). One member of the technical chamber suggests that “all those years planning is

deficient, it is purposively deficient. This is an ingrained political choice of governments;

in our country never has been completed a basic policy planning of what we want, where

do we want it, why do we want it, in what scale, on what quality and so on; because if a

comprehensive planning would coexist then nobody could do whatever and wherever.

Neither investor would be dependent on politicians, to approve or to reject projects, to

finance or not to and so on. With a robust national public administration system, there

would be no need to be addressed neither in every governmental committee nor to

ministers in every occasion; instead there would have been bodies with adequate

constitutional structures that could control, plan, evaluate and set their terms prima

facie”(2006). All these could be interpreted as corporatism where, under the umbrella of

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Chapter4: Results-case study development, private interest groups, party elites and elected politicians use national and

EU funds to satisfy their own interests (Getimis and Grigoriadou, 2004). Overall, these

signs and wonders prove once again the highly interventionist state (Getimis and

Grigoriadou, 2004) and the apparent low social capital (Andriotis, 2001) that raise

suspicion, reduce trustworthiness and challenge collaboration with local authorities and

community.

In a general spectrum, governments set the legal frame, hold an executive role

that is centralized decision making, and allocate European and national funds to local

authorities. Thereby, disempowered vertical intergovernmental relations are sustained

between state and local authorities, where increased bureaucracy prevails (Getimis and

Grigoriadou, 2004). Nonetheless, Interviewee 5 claims that “any legislative initiative,

derive from the state; but the state listens first and then responds to local bodies’ needs

and demands. This process applies also in the tourism domain; ministry of tourism is at

the forefront and gets in touch through the national committee of tourism with tourism

representatives of every prefecture, but the problem rests on the frequency of those

meetings, they seldom take place maybe once or twice per year”. Beyond the symbolic

cooperation, tourism development plans “are controlled by the central government, […]

which is located in the capital city in Athens and likely does not incorporate sufficiently

the needs and desires of local communities” (Andriotis, 2001, p. 305). Further, five

participants agreed that the lack of zoning system and land registry system constrain even

more decentralization; so local authorities remain state dependent. Regardless,

“municipalities used to be normally, responsible for local planning and development

initiatives, next prefectures follow and then peripheries. Peripheries do not represent the

central state, instead they are decentralized services. So, a proposed development scheme

will be implemented as soon as collaboration among those three scales will flourish

(Interviewee 5, 2007).”

In terms of collaboration the Interviewee 2, signifies that there are bureaucratic

procedures that link decisions from different hierarchical levels. For instance MPEs are

approved by YPEHODE, after the reached agreements-permissions of prefectural boards.

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Chapter4: Results-case study However, in order to comply with those decisions there should be sufficient human

resources that could monitor them, but there aren’t many. So illegitimacies might arise,

within the complex tourism network. Nevertheless, he accepts that current collaboration

among interested parties lies within the borders of legitimacy. “But this is no the point;

unfortunately governments have not turned to the right direction, they ignored the

procedures of negotiation among local authorities and investors, so rarely has been

reached a common ground between them; that’s why conflicts occur in areas with

emerging tourism projects […] As a result, conflicts lead to delays with inevitable

consequences. Hence, it would be valuable to involve actively local authorities in the

whole planning process and not only during the discussion about environmental impacts”.

From a different perspective, the Interviewee 6 expressed his negativism towards

bureaucracy and the non efficient intergovernmental collaboration; “it is a problematic

system that discourages serious developmental attempts.” Therefore he proposed the

reorganization of the intergovernmental structures and the legal frame, “with emphasis on

coordination among government agencies and between the public and private sectors”

(Roberts and Simpson, 1999, p. 316), on top of that suggested the introduction of a

flexible and independent body that will embrace related stakeholders that will secure

sustained development and will overcome bureaucracy and the barriers arisen from the

presence of myriad bodies.

In the same spirit, Minoan Plc proposes the formation of its own body for the

strategic and sustainable management of development. The legal representative of

Minoan PLC states during the meeting of the technical Chamber that “this is the

responsibility of other bodies, the state’s. We don’t want to replace the state, the

opposite. But we believe that this kind of bodies do not operate here in Greece in an

efficient time-frame. So this body will be located within the integrated resort and will

manage and monitor all the phases of the development process, from the planning, the

construction up to point that will come into operation based on the project’s discussed

terms. Its findings would be available at any time to any bodies. This body will be a

system that will respect the international requirements of ISO and in the direction of a

sustainable project”(2006). It could be said that the literature responds in some way to

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Chapter4: Results-case study this request. “Public sector’s contribution is imperative; the complex nature of the

tourism product makes it unlikely that private markets will satisfy a country’s tourism

policy objectives to produce a balance of facilities that meet the needs of the visitor,

benefit the host community and are compatible with the wishes of that community”

(Wanhill, 1995, as cited by Orfanogiannaki and Pastras, 2006, p.4).

4.3.3. Community

In a first glance, when the researcher was conducting the interviews got

immediately the feeling that all decisions are driven by the industry actors in concert with

the state (Mitchell and Reid, 2001). Additionally, as it was mentioned above, the

investors had to get the permission about the development plans from external regulatory

actors, therefore remains questionable whether community’s needs and desires have been

incorporated so far in this longitudinal “debate”. Before approaching this issue, in more

details, it would be interesting to quote Hernandez et al. assertion about how

communities, from isolated peripheries, do perceive the emergence of integrated resorts.

Community members “generally favour the proposed resort but with mixed feelings. […]

they seem to be aware of some of the costs and benefits of tourism. They may, however,

be overly optimistic about the potential positive effects of an enclave resort on local

employment. […] are rightly concerned about the future distribution of economic benefits

[…]. However, they are generally unconcerned about the many detrimental effects that

such a mega-resort may have on the ecological environment (Hernandez et al., 1996,

p.774). This happens in Sitia, too. The representative of the ecological group said that

investors and primary stakeholders brainwash indirectly community, when promising a

heaven on earth. “All of us we hide an inner child that believes in fairytales; the sooner or

later people will change their mind as they will start experiencing the first impacts of this

project, but then it will be too late (Anipsitakis, 2006).”

Noteworthy, when the researcher was exploring community’s involvement in

tourism development through planning and decision making, notifies that there was a

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Chapter4: Results-case study clear misunderstanding from at least 4 participants. For some reason, they equated

community with local elected bodies. How can you claim of having an active community,

when it does not have the freedom to vote during the municipalities’ boards? In the same

way, most of the participants believed that under certain circumstances, meaning lack of

consensus making spirit, the range of involved stakeholders is fairly representative.

Although the Interviewee 8 believes that “the number is representative only for the most

powerful actors, the “smaller players” are absolutely absent”. This is an issue, since the

Greek tourism industry is prevailed mainly by small enterprises (Briassoulis, 2003).

Alongside, the Interviewee 3 and Interviewee 5 claimed that there is still room for an

open dialogue with the community. Local authorities encourage this collaborative frame

through conferences, media, and boards. The former also notes that this long lasting

debate about the Cavo Sidero project was not random; alternatively it worked as a

seedbed that could involve as many civilians as possible, for instance the ecologists.

Nevertheless, despite the intentions it seems that all those, who appeared keen to

the community’s participation, were describing more or less symbolic-token participation

and not society’s true power. The Interviewee 6 comments “it is good for the community

to participate within the decision making process but in many cases especially in small

societies as opposed to the big ones, it is difficult to base your decisions on them, since

with no doubt they lack education, their intellectual level is low. How can an investor

trust and occupy locals with strange fields. It is too risky. The investors will not accept it.

It is fundamental to get acceptance by the community after informing and explaining to

them relevant issues about the project, but this scenario differs a lot from the option to

base your plans and decisions on random non specialized people.” The author raises here

some objections, first of all the investors did not conduct a priori any real research within

the community about the project. Only once they implemented an informal survey, part

of their supposed sustainable strategy, with the aim to clarify locals’ educational level,

due to recruitment purposes and then to specify the availability of groceries within the

district. Further, even if we accept the low educational level of the society, investors and

local authorities have not taken any drastic measures to combat this problem and

empower the society. Only a few training schemes already exist; they have been

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Chapter4: Results-case study diachronically launched in the national level by the public statutory body O.A.E.D. This

body aims principally to reduce the unemployment rates. They do not provide any

consultancy about the tourism domain. In reality, the system, as the Interviewee 4 said in

a cynical way prepares ‘the waiters of Europe’. Thus, people appear unskilled in such

demanding subjects; thereby they remain excluded from the whole process.

Apart from people’s capability to participate and collaborate, there is a lack of

willingness from their side. “Nobody is interested, there is a dominant inertia…whoever

does something works at a full blast with all those problems and the rest simply don’t

care. They might want development, but then they do not respond and contribute to the

public call (Interviewee 5, 2007)”. One journalist perceives this stance as “a reflection of

people’s carpe diem […]; this lifestyle preserves an individualistic, non active society of

civilians” (Kalfelis, 2007). This statement is not a spontaneous estimate; rather it might

correspond to the reality. For instance, the Abbot described, during the committee of the

technical chamber, the following situation. When Minoan Plc invited people to fill up

applications forms about prospect job positions, it roused strong public feeling with

dozens applicants. In contradiction, when they invited them to conduct dialogue in the

conference of OAS, the attendance was minimal. “This shows something; unfortunately

our society is not mature enough” (The Abbot of the Monastery Toplou). From another

point of view, it could be said that that the present non- transparent status quo, within

Sitia, de-motivates people to take consciously collective actions. Overall, “Greek cities

lack the norms of reciprocity, mutual trust, collective and civil engagement, which

constitute essential elements of civicness and the base for successful public-private

partnerships” (Schmitter, 2002, as cited by Getimis and Grigoriadou, 2004, p.13).

4.3.4. Ecologists

The Interviewee 7, in terms of planning and collaboration, pointed out that “state

does not have a coherent vision, not even the mechanisms to put into practice their

policies, […] peripheries and their development depend in absolute terms on private

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Chapter4: Results-case study actors’ initiatives […] the state and in particular politicians do not operate with the

criterion of public good, alternatively they act as being managers of private interests[…]

our district with this present project experiences strong pressures[…] the question

remains, what development model should we adopt? We’ve never discussed about it and

the relevant bodies-authorities have never been cooperated on this basis. In contradiction,

powerful political actors try to inculpate ecologists, about the non completion of the

investment […] rather than taking advantage of them. […]” “In reality we lack

negotiation culture, and I feel like Don Quixote when making a series of proposals (8 in

total, Appendix D) and then to receive monotonous answers that everything has been

perfectly forecasted - [taken into account](Anipsitakis, 2006).” Nevertheless, ecologists

have been accused for not sitting in the same roundtable with primary stakeholders, for a

non collaborative stance and for a non democratic dialogue. When Interviewee 7 was

asked about it from the author, he expressed his opposition. “I want to inform you, that

the ecologists of Sitia got the initiative, together with the contribution of OAS to arrange

the daily conference about the project, with a strong inter-scientific presence (Appendix

A). Maybe, this conference was the single moment of having a substantial dialogue with

a diverse set of people. Do you know that so far, there have not been any prefecture or

municipality boards occupied exclusively with tourism related agendas?”

In March 2007, civilians and ecological groups made appeal to the Council of

state about the Cavo Sidero investment. According to the representative of the ecological

group in Sitia, the mission was not to use the appeal coercively; it was their last choice.

“From the first moment we expressed our negativism about the transformation of this

huge land into a monopolistic tourism business that constitutes theft of public wealth and

reminds me a lot David Harvey’s saying about the ‘accumulation by dispossession’

(2003) that means profit arrogation through disposing resources from the

society”(Independent Engineers of Eastern Crete in TEE/ TAK, 2007). “For years, we

proposed our terms; we warned them about the true essence of sustainable development,

which isn’t just economical figures, so as you might expect we reached a deadlock”

(Interviewee 7). Recently, in August 2007, Garefalakis opined in his article that

negotiations were led into a deadlock because of the unanswered issues about “the almost

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Chapter4: Results-case study simultaneous establishments of the Foundation and the Loyalward, their economic

interrelationship [(apart from the leasing fees, agreed on commission of 10% over the Net

profits of the project)]; the shadowy procedure on how the latter has been chosen

amongst other prospective investors; and the denial of the foundation to allot land

[(Tritsis Law)] off the aesthetical forest to the municipality of Itanos, which in turn will

provide it to the independent management body with a dowry, in order to remain

independent and economically viable”.

During those 15 years of ‘negotiation’, the community members and ecologists

have not been sufficiently informed, this situation raised suspicion and led inevitably to

extreme non compromised actions. For instance, the mayor of Itanos requested from the

investors and the foundation to have access on the works contract and until the date of the

daily conference did not get any reply. When the abbot was asked about it in the

conference responded: “The works contract is a public paper, it is not an indulgence to be

hidden or anything else. It is a public paper, all the ministries and all the relevant

statutory bodies have been supplied with the works contract, whoever wants could come

to the monastery and read it. But it is not a leaflet to put it up in the newsstand” (The

abbot of the monastery, 2006, as cited by Ecocrete.gr, 2006). Together with this latent

incident could be also added what Tim Hill (the technical director of the project) said

“whilst we are happy to release certain information on the project, some aspects are

commercially sensitive and/or confidential” (Andriotis, 2005, unpublished). Thereby, the

author recognises certain level of reluctance to inform widely the public. However, when

considering the power/interest matrix (Marwick, 2000) (Look at Figure 2.8) then

ecologists could be placed on the B/C squares of the matrix; it seems though that this

reluctance is not a proper ‘strategy’ from investors to approach them and increase their

commitment, since at present time ‘the informative exclusion’ as a manifestation of

power has detrimental consequences to their interests. So, the informative lack, the lack

of negotiation, shared decision making and consensus building about tourism goals and

actions, indicate that public and private planners have not carried out any collaboration

planning that involves direct dialogue among stakeholders in Sitia(Bramwell and

Sharman, 1999). Therefore, investors (primary stakeholder: D square) should reconsider

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Chapter4: Results-case study their strategies in order to satisfy or manipulate competing interests and those “who have

been excluded from the process” (Marzano and Scott, 2004, p. 209). Overall, the readers,

whilst reviewing this case study might draw their own conclusions about the existence of

community based and coordinated approach of tourism planning and development in

Sitia. The author from his side will draw conclusions from a theoretical scope, will make

suggestions, and finally will make proposals for further research.

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Chapter5: Conclusions

Chapter 5

The present paper has explored the policy planning and development in emerging

tourism settings in the Sitia district. Comprehensively, this study, in the name of

sustainable development, focused on the extent of collaborative and community-based

planning. For that reason exploratory research has been used; the context and the

structure of the previous chapter aimed to uncover the socially constructed reality of

Sitia’s stakeholders, within the dynamic environment, and respond to ‘why’ and ‘how’

questions. Therein significant was the contribution of eight different interviewees, closely

related with the field, as well as the obtained secondary data that provided valuable

indeed background information (Bryman & Bell, 2003).

Holistically it could be said that Sitia was lacking of a carefully coordinated and

integrated plan that could secure positive economic results and minimal sociocultural and

environmental impacts. Officially primary stakeholders meant to adopt contemporary

planning approaches but their present activities reflect to a larger or lesser extent

boosterism planning approach. Evidently, contemporary planning is not an easy task to

set within the district of Sitia. First of all, the governmental structures imbue centralized

decision making. Plans for tourism development are set by YPEHODE, Ministry of

Tourism, GNTO, and the Ministry of National Economy and Finance. Under this frame,

although local authorities might be partially involved in planning, still they remain

disempowered not only because of their financial dependence, but also because they

operate in a highly politicized environment. As it was outlined by interviewees, there was

a deficit of non existed independent management bodies that could promote, in long run,

bottom up coordinated decision making and collaborative planning. Therefore, there was

a room for non transparent interrelationships that grew corporatism and constraint the

prospect of a trustworthy negotiation and dialogue. This situation indicates the presence

of significant power differentials, where some stakeholders’ groups have been

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Chapter5: Conclusions purposively excluded, from the planning process and the negotiation of the most

favourable terms of development (Verbole, 2000).

Superficially there was a positive predisposition towards community’s

participation; although there have been no permanent measures to secure equal

distribution of tourism economic benefits within the locality, not even a subtle

perspective to involve community members in decision making process(Timothy, 1999).

Overall, it was found that varied public stakeholders together with a few major private

representatives, who hold significant financial, institutional and political power (Araujo

and Bramwell, 1999), had participated in the planning process, but there was limited

participation of community and environmental groups. Tokenism contrasts heavily with

the emerging paradigm of bringing community right into the core of decision making

(Costas and Buhalis, 2006). However, another finding of this research that keeps pace

with the theory, has shown that community planning is not impeded solely by the public

and private sector but also by the community itself, since it exhibits apathy, inability to

understand and contribute to complex issues, as well as maintains reservation about the

corrupted state of affairs and the certainty of decision making process (Hall, 2000).

At the moment, little if any evidence of the implementation or the success of the

Cavo Sidero project is detectable, since the negotiation of the project’s development

terms has been stuck over 15 years. So the tourism policy planning of ‘high quality

tourism’ remains in the first two stages of the tourism policy process(Hall, 1994).The

dubious ownership status of the land, the emergent claim for a forestal zone within the

peninsula, the lack of spatial planning, the juridicial prosecution for fraud against the

Abbot of the monastery, bureaucracy, the lack of infrastructures, the deliberately delayed

submission of M. P. E ., the conflicting interrelationships with the mayor of Itanos, and

the appeal of ecologists to the council of state portray an inefficient cross sectional

system that lacks a coordinated coherent planning strategy. Where, in terms of tourism

goals and actions, negotiation, shared decision making, consensus building and

informative richness are missing; all these illustrate that public and private planners/

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Chapter5: Conclusions development interests have not carried out any collaboration planning, which involves

direct dialogue among stakeholders in Sitia (Bramwell and Sharman, 1999). However, it

should be noted that certain common ground priorities occur among interviewees,

meaning the sustainable development and the need for infrastructural improvement. This

commonality is of great importance, since common visions and goals of stakeholders

could work as a seedbed for a close collaboration and consensus making in the future

(Ladkin and Martinez-Bertramini, 2002).

The Greek government based on its legitimacy played an active role to the

completion of the integrated resort of Cavo Sidero, through the introduction of

facilitating development Laws. However, stakeholders brought forward the oxymoron

nature of this intervention that aimed likely to support the “catalyst for tourism

development” in Sitia that is Minoan PLC (Fayos and Sola, 1996, p. 409). Despite this

deliberate tolerance and allegory of government towards private sector, it is state’s

obligation to prevent usurpation of state’s control from international interests (Scheyvens,

2002). Alongside this investment, the presence of myriad bodies within the apparatus

discourages effective coordination and planning of development strategies, where often

corrupted actions take place and is a subject of political exploitation in the form of

clientilism. All these, reflect the economic, political, sociocultural and constitutional

peculiarity of Greece (Jamal, 2007). Hence, institutional structures ought to be

reorganized and should bring at the forefront time effectiveness, trustworthiness, and

commitment within the cross-sectional activities and should expand the width of

responsibilities and actions of local authorities. The key objective of local governance

within a sharply developed environment should be preservation of equity and harmony

and foremost that of social sustainability (Selin, 1999). Ecologists, in the name of this

social sustainability, through lobbying efforts with other social groups and individuals

raised initially their voice and long time later made an appeal to the Council of State

against on what they perceive as uncertain for the next generations. So, from their side

they perceive it as duty but the oppressors, even the local church, consider them

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Chapter5: Conclusions simplistically as individualistic, illusive, and non-democratized entities that harm the

public good.

Taken together all of the above, a limited scope of collaboration has been implied,

as the range of participants is not representative of all the affected bodies by tourism

development, instead it would be better to talk of a private and public sector cooperation

(Timothy, 1998). Thereby, the intensity of collaboration is also limited; during the 15

years of negotiation limited working groups, conferences and surveys took place that

indicate low direct interaction among stakeholders and minimal information

dissemination (Bramwell and Sharman, 1999). Next, whilst reviewing the appeal in the

council of State, the reciprocal juridicial prosecutions, the reluctance of primary

stakeholders to accept the proposed terms of development by secondary stakeholders, the

absence of a trustworthy dialogue among them and the cynical annotation of people’s

attitudes induce low degree of consensus making and increased conflicts.

However, as it was quoted in the literature, if tourism is to become successful and

self perpetuation industry, many have advocated, it needs to be planned and managed as a

renewable resource industry based on local capacities and community decision making

(Murphy, 1985, as cited by Hall, 2000, p.33). Fundamentally, participants and tourism

developers ought to compromise in the name of the public good and should appear keener

towards a fully democratized procedure that will respect locality’s needs, goals and

culture and will preserve its economic prosperity. To do so, the author suggests several

courses of action. Initially, recognises the determinative role of local authorities around

the development domain, due to its political nuance. Local authorities, due to their spatial

proximity with the community should adopt a mentoring role, in environments that

experience sharp development, which will orchestrate a democratized consistent

collaborative approach. Therefore, recruiting tourism related human resources, with

clarified roles within the public sector is a necessity. Further, from a long term

perspective local authorities should invest in concert with the private sector on building

community capacity through education and raise of self awareness, in order locals to be

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Chapter5: Conclusions capable of coping with complex and demanding issues and then “undertaking projects

with independence and skills” (Jamal and Lagiewski, 2006, p. 2). Finally, the

establishment of an independent management authority with a legitimate structure is

proposed that will constantly monitor tourism activities and will exert pressures to private

actors to conform to the sustainable development rules, since “no single organisation or

individual can exert direct control over the destination’s development process (Jamal and

Getz, 1995, p.193) and there is the risk of degrading inconsistencies from the private

sector, due to the granted profit making parameter. In every case, the future will show,

whether the Cavo Sidero project will prove to be a flagship model of sustainable tourism,

as the company assert or a new wave of high class mass tourism (Andriotis, 2005).

Comprehensively, with the completion of this study, the author came up with

future research proposals. As an extension of this present study and due to apparent time

constraints, it would be interesting to explore further, how the community perceives

community based planning and their actual predisposition towards this approach. Another

issue that attracted the author’s attention, during the data collection process, was

discource analysis on the Ecocrete forum and in a series of e-blogs where hundreds of

articles have been published by individuals about this investment, which could be

perceived as an indirect reflection of community’s voice. Last but not least, beyond the

physical borders of Sitia, it would be valuable to investigate thoroughly the affective

relationship of partisanship with tourism planning and policy making process.

Page

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Eastern Crete, Development and Sustainability” and the proposals of Nikolaos

Petrakis.

Ecocrete, 2006 “Synopsis of the daily conference in Sitia about vast tourism investments in Eastern Crete”. As obtained from http://www.ecocrete.gr/index.php?option=com_content&task=view&id=2252&Itemid=32, on 4th of July.

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Appendices

Appendix A

Who did attend in the daily Conference in Sitia?

Tsikalakis, Mayor of Sitia;

Stratakis, Prefect of Lasithi;

Theofilos, Abbot of the Abbey Toplou;

Geoffrey, B. Technical director of Minoan Group Plc;

Karximakis, M. Deputy of Lasithi;

Tsouhla, D. Representative of the Corporation ‘Ioannou’-development in eastern

Crete;

Loukas, Representative of hotelier Enterprises of Eastern Crete S.A.;

Haidas, E. Chairman of ‘Iktinos’ S.A.;

Arnaoutakis, S. member of the European Parliament;

Traulinos, T. Member of the administrative board of Technical Chamber of Eastern

Crete ΤΕΕ/ΤΑΚ;

Petrakis, N. Director of Sitia Development Organisation (O.A.S.) S.A.

Dr. Andriotis, K. Member of the Open University’s teaching staff;

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Dr.Nikolopoulos, F. sociologist;

Paolo Croce, Representative of the European forum Sustainable Golf;

Kapetanaki-Briasouli, E. Professor of University Aegean, Department of Geography;

Hlikas, N. Forester-enviromentalist;

Dannelis, S. Architect, Mayor of Hersonisos;

Anipsitakis, A. Civil Engineer, member of Ecological group of Sitia;

Tsouknakis, N. Civil Engineer-chairman of the prefectural committee of ΤΕΕ/ΤΑΚ,

in Lasithi;

Kampitakis, K. Agronomist, Chairman of the Geotechnical chamber of Crete;

Papadakis, Member of the Pan-Cretan network Eco-Crete;

Briasoulis, Professor in agronomic in the University of Athens;

Tsantakis, Municipal Adviser of Itanos;

Manolidakis, M. Representative of Association of Hoteliers in Lasithi;

Paterakis, Chairman of the Prefectural Council of Lasithi;

Vamvakopoulos, representative of the Corporation Ioannou-development in eastern

Crete.

Kiriakopoulos, Representative of the Civilian move “towards the prosperity of the

Sitia district;

Georgiadis, Legal Representative Of Minoan PLC;

Perakis, Mayor of Itanos;

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Matsinos, J. Professor of the Aegean University, Department of Environment,

founding member of “European Platform for Biodiversity” .

As obtained from the

http://www.ecocrete.gr/index.php?option=com_content&task=view&id=2252&Itemi

d=32, on 16th of August, 2007.

Appendix B

English Version

Personal Interviews-Questions

Tourism policy and collaboration planning in Sitia

“First of all, I would like to thank you for your time and effort in participating in this

survey. Your contribution to the fulfillment of my dissertation is invaluable indeed. All

the provided information on your behalf, after the completion of the interview, will be

treated strictly as confidential.”

1. Vision and Objectives.

A. Which vision do you hold for the tourism development of Greece and of Sitia in

particular?

B. What do you expect to achieve through tourism and especially through the

emerging tourism projects and how can you secure those results?

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2. Government Role, in terms of regional tourism development and its

predisposition.

A. What is the role of the central tourism administration in the development of

tourism at regional levels? How can it improve the overall competitiveness of

tourism industry or a destination?

B. Has the government ever encouraged any cooperative efforts between the state

and regions and how? Please evaluate the existing practices.

C. Apart from funding issues, what other factors act as constraint or facilitators of

collaboration and partnership in national and local tourism planning? How do you

think each of these constraints might best be overcome?

3. Cooperation and partnerships in local tourism planning.

A. At present time, who initiates the rural development process and who gets to

participate in this process?

B. Do you perceive that the range of participants in tourism planning and

development is representative of all the affected bodies by tourism

development?

C. Usually, how are the terms of development negotiated?

D. At what stages of the planning process are the relevant stakeholders involved

in tourism development?

E. Who decides about the development process?

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F. Are the local authorities, the private sector and the non profit organisations

actively and collectively involved in the tourism development effort as well as

in the decision making process?

G. What do you perceive from the terms of community- based and cooperative

tourism planning? Do you feel that these approaches are important?

4. Democratization of tourism development and planning process.

A. Is it common for the authorities and developers to conduct a priori any kinds

of resident research, in emergent tourism settings?

B. How would you characterise the prospect of active community’s involvement

in tourism decision making process, along with legal elected bodies?

C. Do the local authorities encourage community participation? Has the

community received adequate information and consultative guidelines about

tourism issues?

H. Would you support the appointment of a legitimate convenor to initiate and

facilitate community based partnership?

5. Power differentials and consensus.

A. Is there any trustworthy and open dialogue among participants about emerging

policies and their consequences, where participants respect and learn from each

other’s views and interests?

B. To what extent are proposals, related to tourism issues, made from less

powerful parties, taken into account by higher level of authorities?

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Appendices Greek version

Προσωπικές συνεντεύξεις,

Τουριστική πολιτική και συνεργικός σχεδιασµός

«Καταρχήν, θα επιθυµούσα να σας ευχαριστήσω για το χρόνο και την προσπάθεια

σας. Η συµβολή σας στην εκπλήρωση της διατριβής µου είναι ανεκτίµητη. Όλες οι

παρεχόµενες πληροφορίες µετά από την ολοκλήρωση της συνέντευξης εξ’ ονόµατος

σας, θα αντιµετωπιστούν αυστηρά όπως εµπιστευτικές».

1. Όραµα και στόχοι

Α. Ποιο το όραµα σας σε σχέση µε την τουριστική ανάπτυξη της Ελλάδος και της

Σητείας ειδικότερα;

Β. Τι προσδοκάτε να επιτύχετε µέσω του τουρισµού και συγκεκριµένα µέσω των

αναδυόµενων τουριστικών προγραµµάτων (projects) και πως µπορείτε να διασφαλίσετε

αυτά τα αποτελέσµατα;

2. Ο ρόλος της πολιτείας και ποια η προδιάθεση της σε σχέση µε την

περιφερειακή τουριστική ανάπτυξη.

Α. Ποιος είναι ο ρόλος της κεντρικής διοίκησης τουρισµού στην ανάπτυξη του

τουρισµού σε περιφερειακό επίπεδό και πώς µπορεί να βελτιώσει τη γενική

ανταγωνιστικότητα της βιοµηχανίας τουρισµού ή ενός προορισµού;

Β. Σε τι βαθµό, έχουν οι εκάστοτε κυβερνήσεις ενθαρρύνει τις οιοσδήποτε συνεργικές

προσπάθειες µεταξύ κράτους, διαφόρων διοικητικών βαθµίδων και των περιφερειών και

πώς; Αν όχι, γιατί; Σας παρακαλώ αποτιµήστε τις υπάρχουσες πρακτικές.

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Γ. Εκτός από τους χρηµατοδοτικούς πόρους, ποιοι άλλοι παράγοντες εµποδίζουν ή

διευκολύνουν τη συνέργεια και την συνεργασία στον εθνικό και τοπικό σχεδιασµό του

τουρισµού; Πώς πιστεύετε ότι θα ξεπεραστούν τα εµπόδια αυτά;

3. Συνεργασία (συνέργεια) και συνεταιρισµός σε σχέση µε τον τοπικό σχεδιασµό

του τουρισµού.

I. Σήµερα ποιος υποκινεί τις διαδικασίες ανάπτυξης σε περιφερειακό επίπεδο (ποιος

παίρνει πρωτοβουλίες) και ποιος συµµετέχει σε αυτές?

J. Θεωρείτε ότι ο αριθµός των συµµετεχόντων στον προγγραµµατισµό του

τουρισµού είναι αντιπροσωπευτικός όλων αυτών που επηρεάζονται

κατ’εξοχήν από την ανάπτυξη του τουρισµού;

Γ. Συνήθως, σε ποιο στάδιο της προγραµµατιστικής διαδικασίας της τουριστικής

ανάπτυξης εµπλέκονται οι αρµόδιοι συµµέτοχοι;

∆. Εµπλέκονται οι τοπικοί φορείς - εξουσίες / ο ιδιωτικός τοµέας και οι µη

κερδοσκοπικοί οργανισµοί, ενεργά και συλλογικά στην προσπάθεια

τουριστικής ανάπτυξης όπως και στην διαδικασία λήψης των αποφάσεων;

Ε. Πώς αντιλαµβάνεστε τους όρους, «συνεργικός» και «κοινοτικός βασιζόµενος

τουριστικός σχεδιασµός»; Αισθάνεστε ότι αυτές οι µέθοδοι είναι σηµαντικοί;

(κύριε Ανυψιτάκη µε τον όρο κοινοτικό εννοώ την κοινότητα, τους πολίτες)

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Appendices 4. Εκδηµοκρατισµός της διαδικασίας τουριστικής ανάπτυξης και σχεδιασµού.

A. Είναι σύνηθες για τις αρχές και τους επενδυτές να διεξάγουν εκ των προτέρων

κάθε µορφή έρευνας στους κατοίκους σε σχέση µε τα τουριστικά αναδυόµενα

περιβάλλοντα;

B. Πως θα χαρακτηρίζατε την προοπτική της ενεργής συµµετοχής της τοπικής

κοινωνίας στην διαδικασία λήψης αποφάσεων σχετικών µε τον τουρισµό,

µαζί µε τους νόµιµους εκλεγµένους φορείς;

Γ. Ενθαρρύνουν οι τοπικοί φορείς (εξουσίες) την συµµετοχή της τοπικής

κοινωνίας; Είθισται να λαµβάνουν οι πολίτες επαρκή πληροφόρηση και

συµβουλευτικές οδηγίες σχετικά µε τα τουριστικά ζητήµατα;

∆. Θα στηρίζατε τη συγκρότηση ενός νόµιµου ανεξάρτητου φορέα, π.χ. τύπου

οργανισµός διαχείρισης προορισµού, ο οποίος θα υποκινεί, θα υλοποιεί, και

θα συντονίζει τον κοινοτικό βασιζόµενο σχεδιασµό;

5. Ανισότητα δυνάµεων και οµοφωνία

Α. Υπάρχει ανοιχτός και αξιόπιστος διάλογος µεταξύ των συµµετεχόντων σχετικά µε

τις αναδυόµενες(νέες) πολιτικές και τις επιπτώσεις τους, όπου οι συµµετέχοντες

σέβονται και µαθαίνουν από τις εκατέρωθεν απόψεις και τα διάφορα συµφέροντα;

Β. Σε τι βαθµό λαµβάνονται υπόψιν προτάσεις στα τουριστικά θέµατα των λιγότερο

ισχυρών οµάδων, από τις υψηλότερες βαθµίδες τις διοικητικής ιεραρχίας ;

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Appendices Appendix C

Written interview

Chairman of O. A. S. S.A.

1. A.

In terms of Greece:

“Greece as a destination needs to become attractive to tourists with higher income.

And needs to develop forms of tourism based on the comparative advantages of culture,

local products, traditional culinary, but always with respect towards the environment and

our cultural heritage”.

In terms of Sitia:

“The balanced and sustainable tourist growth of province Sitia based on the alternative

forms of tourism of agricultural, nature based, cultural, culinary based, health, and sport

having always though in mind the carrying capacity of this area.”

1. B

• “Creating new places for work;

• Exploiting local products and resources;

• Rejuvenating the countryside ;

• Introducing new technologies and know-how expertise;

• Communicating with other cultures;

• Establishing and Promoting Sitia as a tourism destination.

In my opinion there is no guarantee to achieve those goals in absolute terms. Is it required

a continuous effort of empowering local authorities, local bodies-institutions and

citizenry”.

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2. A “The role of central administration is decisive, since it takes all the basic decisions,

in all issues. It can improve the competitiveness with resources, motives, policies and

controlling schemes that could ensure and enhance the quality of provided services and

environment; and enrich always the tourist product based on the comparative advantages

of a place”.

B “Only to some extent…! The reason is that they want to control everything from the

centre. Exclusively, the existing practice is centralisation. What is needed even in the

tourism sector is DECENTRALIZATION of actions”.

C “Other factors that prevent it are the lack of zoning plan (nationally and regionally),

the lack of cadastre, the lack of suitable institutional frame, the lack of a coherent and

transparent political will and the lack of mentality, tradition and "culture of"

collaboration.

Factors that facilitate and impose collaboration are the intense international competition,

the giantism of Tour Operators, the European Policies and the European Programs.”

3. A

“Institutionally wise, the organisations of each periphery and [maybe on the spot] the

technical chambers, the unions of hoteliers and so on. However, peripheral authoritative

bodies, chambers and tourism bodies do not exist, even if some of them might exist (eg

local authorities, prefecture or municipality) they do not operate satisfactory. And in this

sector (the local tourism planning) the central state plays still the decisive role. Most of

them (chambers, local authorities and so on) participate in the rural development process

just to participate; it seems that they do not have a strong voice.”

B. “No. The biggest "deficit" concerns the residents (and not only), who are indirectly

influenced by tourism development activities”.

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C. “Usually, in an advanced stage of the process or when they are reviewing the details

of those terms.”

D.

“Sometimes yes and sometimes no. Commonly they are involved, after the basic

decisions have been taken place or after the already started implementation of the tourism

development plan, where central authorities at that time do not bear all the costs and

responsibilities”.

E.

“The tourist planning that is based on the synergy and on the community that is to say on

the society of region.”

4 A. “No it is not usual at all.”

B “Essential and very beneficial.”

C. “Some of them yes, some others no.”

D. “Yes. But the implementation of community based planning based solely on a

convener seems difficult, instead it should rather adopt a consultative role.”

5

A. No

B Just a Little

Appendix D

The proposed terms from the representative of the Ecological group in Sitia:

• The foundation should set the investment of Cavo Sidero as a top priority and

should reconsider its yield from the investment;

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Appendices

• Cancel the construction of golf courses or at least to reduce their number;

• The scale of the investment should not exceed the carrying capacity of the area

socially and spatially wise;

• The investment should be compatible with the requirements of the Natura 2000

network;

• Take measures to avoid the creation of a luxury ghetto;

• Reduce the duration (40+40 years) of the contract works with Minoan Group

PLC;

• Adapt the foundation’s memorandum; • To use, the most effective environmental friendly techniques, in terms of the

architectural design, the adequate design of energy sources consumption, the

resources consumption, the water in particular and the special wastage treatment.

Appendix E

The Inter-scientific Group that conducted the M.P.E.

The present MPE has been conducted by an inter-scientific international team, where the

following study offices, consultant companies and Special scientists have been involved.

-Researcher: NERCO Company - N. CHLICAS and COLLABORATORS Ltd.,

Holder of degree of category 27 "Environmental Studies" Class C, six (6) units’

potential, with registration number 581 and seated in Athens, 3, I. Damaskinou str.,

Tel. +30 210 6422919, Fax. +30 210 6452955

NERCO Company - Participants in the Team of Study:

Nora Skokou, Forester - Enviromentalist

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Konstantinos Giannouchos, Forester - Enviromentalist

Panagiotis Papadopoulos, Enviromentalist, Msc in the Environmental Technology

Maria Vassilakou, Agronomist, Msc in the Applications of Geo-informatics in the

natural resources and in the environment?

Charilaos Dolgiras, Engineer of Mines - Metallurgist Engineer, Candidate Dr.

E.M.P.

-Coordination - Assiduity of Study: Consulting Company ECHMES Ltd.

Supervisor: Katerina Adam MSc, PhD, Researcher, Holder of Study Degree of

category 27 "Environmental Studies", Class B

ECHMES Company Ltd. – Participants in the Team of Study:

Apostle Kourtis, Engineer of Environment, Candidate Dr. E.M.P

Irini Christodoulou, Engineer of Mines - Metallurgist, MBA

Yiannis Orfanoudakis, Engineer of Mines - Metallurgist, MSc in GIS

Nikos Voudouris, Engineer of Mines - Metallurgist, Candidate Dr E.M.P

-ASPA Company S.A, Athens, Urban Planning and Coordination of Work Planning

ASPA Company S.A. - Participants in the Team of Study:

Spyros Tsagaratos, Dr Urban Planning – Architect

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Faidon Georgjadis, Land Planner – Urban Planner

- BARR GAZETTAS Company, London, Architecture

-Company DENCO CONSULTANTS MECHANICS Ltd., Athens, Transport and

Circulatory studies, Road construction.

Supervisor: Helias Vassiliadis, MSc of Architecture and Urban Planning

-TEKEM Company Ltd., Networks of Infrastructure, Electromechanical study,

Studies of Soil Treatment Units, Study of Desalination Station

TEKEM Company Ltd. – Participants in the Team of Study:

Nikolaos Kavoulakos, Electrical – Mechanical Engineer E.M.P

Michalis Daioglou, Civil Engineer – Hydraulic Engineer

S. Adamopoulos, Electrical – Mechanical engineer

-Company GAMMA4 Ltd. – Consultants Geologists Engineers, Athens,

Hydraugeological study

Company GAMMA4 Ltd. – Participants in the Team of Study:

M. Giannatos, Dr Geologist

P. Avgeropoulos, Geologist, MSc

D. Mandilaras, Geologist

D. Vassios, Geologist

E. Papadopoulou, Geologist

-Company EUROPEAN GOLF DESIGN, Chobham Surrey, London, Architecture

of Golf Courses

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Appendices -Company PGA Golf Management, Perthshire, Scotland, Architecture of Golf

Courses

-Company WHITELAW TURKINGTON, London, Study of Architecture of

Landscape

P. Kaimaki and Collaborators, Athens, Hydrologic Study

P. Kaimaki, Polar Engineer Dr, Hydrologist – Environmentalist, phD

E. Gkouvatsou, Civil Engineer, Hydrologist – Environmentalist, MSc

K. Siaparinas, Geologist, MSc

M. Antoniadi, Topographer Mechanic E.M.P.

-Company of Studies ET&T, Athens, Study of Acoustic and Atmospheric

Environment

K. Vogjatzis, Acoustic and environmentalist Dr.

F. Chonianaki, environmentalist

P. Kassomenos, Professor of the University of Ioannina

-Company DTZ Pieda, Reading, UK, Socio-economic Study

-Company Ove ARUP, West Midlands, UK, Assessment of Viability of Work

-Lawyer Company Dryllerakis and Collaborators, Athens, Law Consultants

-Lawyer Company Dryllerakis and Collaborators - Participants in the Team of

Study

Dryllerakis

M. Stoumpidi

S. Grigoriadou

-Lawyer Company Mishcon de Reya, Summit House, London, Legal

Consultants

Lawyer Company Mishcon de Reya - Participant in the Team of Study:

O. Goodwin, Law Consultant

T. Akriotis, Professor of the Aegean University, Department of Environment

A. Sakoulis, Special ornithologist

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Z. Kypriotakis, Agronomist, Assistant Professor in the Faculty of Agronomics

Technology (STEG) in Heraclion, Crete

A.J. MacGillivray, British School of Archaeology, co-director of excavations

in Palaiokastro

P. Stoumpidi, Loyalward Consultant

T. Straker, QC, Consultant on issues of European Rights

N. Taylor, Strategy Consultant of the “Cavo Sidero” Project

108