Peer support e-seminar

E-seminar

8th February 2012

Chair: Clare BeardProgramme Lead, NHS Kidney Care

• During the E-Seminar we will mute all delegate’s lines throughout the presentation.

• This is an interactive session, please add your comments, and thoughts into the chat box as we go through the presentation.

• If you would like to ask a question please use the raise hand button (this can be found on the right hand side of the screen below the list of participants). We will un-mute your telephone line if you wish to ask a question.

• Alternatively, during the discussion session type your question into the chat box on the bottom right of the screen

• If you are having any technical problems, send a message to the Host via the chat panel or call Eleanor Kent on 07795 505941

Tips for using WebEx

Agenda

Item Topic Speaker1030 Welcome Clare Beard

1035 Purpose of Meeting Clare Beard

1040 North East Update Margaret McQuade

1055 West Midlands Update Carol Willis and Clara Day

1115 Kings College Hospital Update Eleri Wood

1130 Sharing Learning Clare Beard

1135 Project Assurance Clare Beard

1140 AOB All

North East Renal Network – Peer Support Update

North East Renal Network

Progress to date:

•Documentation agreed and at printing

•Display boards for each unit designed

•All CRB checks have been completed

•Email address set up for each site

•Regular contact with patients to keep engaged

•Meeting with project group pre Christmas and 2nd Feb

North East Renal Network

Next Steps:

•All posters delivered to units

•Peer Supporter work outline to be signed and copy retained with project lead contact

•Date for service to go live 14th February

•Communication to all staff via email and meetings

•Display boards to display in each unit and rotate across each site

•Date for meeting with CONNECT regarding support around evaluation

•Monitor and evaluate progression through feedback and questionnaires for both seer supporters and recipients of the services

North East Renal Network

Next Steps Cont.:

•Promote project in Trust Magazines, Patient groups

•Share learning across the network in other specialties

•Enter abstracts in relevant conferences

•Set up peer group meeting after 3 months of implementation for feedback and support

•Support from Clinical Leads for the project three leads to attend BRS

North East Renal Network

Peer Support Update

Peer Support E-SeminarWednesday 8th February 2012

Carol Willis

Focus• Recruiting patients and carers to the programme • Publishing supporting information• Raising awareness of the project across the

MDTs• Engaging with local volunteer services• Planning training sessions for peer supporters

Overall project is on track

Recruitment• Targeted recruitment now closed

– Royal Wolverhampton • 12 patients/carers

– Heart of England• 21 patients/carers

Recruitment Phase Successful

Supporting Information

• Information leaflet– Published as a hard copy & on web site– KCM

• Role description• Peer supporter handbook• Training manual

– Handouts– Training activity templates

Resources published

G

G

Raising Awareness• Presentation to renal MDTs

– Royal Wolverhampton

– Heart of England

– University Hospital North Staffs

• WMRN board meeting• Network’s patient carer forum• Local KPA newsletters• Feedback progress to lead nurses

Active engagement of stakeholders

G

G

Volunteer Services• Volunteer managers/teams

engagement in programme• Registration process commenced

– Flexible

– Support training sessions

Very positive response

G

G

Peer Support Training Sessions• Two initial cohorts booked for

March– 10 -12 patients/carers

• Further cohort scheduled in April• Development of peer support

training materials underway

First cohort being held on the 7th & 8th March

G

G

G

Update on Next Steps

• Finalise peer support training manual• Deliver peer support training• Complete volunteer registration process• Establish a Network matching database • Launch programme• Roll out programme to other units• Set up research project

King’s Renal Peer Support Programme in early 2012

Eleri WoodSenior Sister Low Clearance & Transplant

Clinics

Approaching 200 sessions.Big variety in usage of supporters.Big variety in referral sources.

…an under-utlised service?

• Some patients don’t want it and can be harmed by it.

• Practicalities don’t work for everyone.• Timing is crucial.• Staff attitude is crucial.

Two stage local service evaluation planned:

Stage One:

Analysis of my existing data

Straw poll of staff awareness

Further details from 8-10 staff

Stage Two:

Invite ideas and feedback from supporters

Ask non-users why they didn’t want peer support

Joint work also planned:An audit of all renal units in England, with the aims:

• Ascertaining current extent of coverage and who offers what kind of support where.

• Sharing learning and what works, tackling challenges and difficulties together.

• Identifying where there are barriers and offering support and advice to tackle these.

• Building a network on which future work or research can be built

Possible questions:• Does your unit have any kind of formal peer

support service for patients?• If no, for what reasons?• If yes, what are the aims of the service?• Is support offered by phone, face, or

email/online?• Is support offered in groups or one-to-one?• Is support offered as a one-off encounter, a

specified number of sessions, or as an ongoing service?

• Would you be interested in any of the following?

Comments, suggestions, ideas?

Peer Support: Sharing learning

Peer Support e-Seminar

8th February 2012

Clare Beard

Programme Lead, NHS Kidney Care

• BRS abstracts

• How to guide

• E-seminar

• NHS Network forum

Sharing learning

Peer Support: Project Assurance

Peer Support e-Seminar

8th February 2012

Clare Beard

Programme Lead, NHS Kidney Care

Project assurance

Exceptions: none reported

Risks: none reported

Key Learning:NE: communication of service to all staff to enhance implementation to be successful

WM: Peer Support to be presented at MDT meetings scheduled at HEFT & RWH this week to increase engagement

Thursday 19th April 2012 10.00-11.30

September 2012 TBC

Forum: http://www.networks.nhs.uk/nhs-networks/nhs-kidney-care-peer-support-project-leads-forum/network_profile_view

Website: http://www.kidneycare.nhs.uk/

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