‘Peak Performance Coaching’ for managers and supervisors

Professional Development Seminar

Introducing the ‘5-areas Performance Coaching Assessment’ to reduce stress in the workplace.

Seminar Outline…..

Welcome & IntroductionsSession to run between 1pm and 2.30 p.m. Tea, coffee and water will be provided after the session.Chance for Q & A’s Completion of Evaluations Forms

Who is your seminar coach for today…..

• My name is Ian Disley the Practice Manager for Chrysalis Health and Well Being Services. • With 20 years experience of delivering life skills training and performance coaching to both individuals, teams and businesses. • I have a variety of coaching and counselling qualifications and a member of the Chartered Institute of Personnel and Development and the Association for Coaching.

Who’s this seminar for…..

• This seminar has been designed to give team leaders, coaches, managers, supervisors and aspiring managers… • For a greater understanding of the impact of stress in the workplace and provide some skills to support staff and improve performance in the workplace….

 

Main aim for the seminar…

• The aim of this seminar is to help you empower those you are responsible for, by providing you some skills to ‘pass on’ to others.• Equally if we protect ourselves before distressing situations occur, we will also be more likely to manage distress when it comes our way..

Learning Objectives for the day:

• Enhance understanding on how stress in the workplace affects team performance and motivation.• Recognising the signs and symptoms of stress in yourself and in others.• Introduction to the ‘5-areas Performance Coaching assessment.’

Positive Steps to

Learning Objectives for the day:

• Provide you with some CBT (Cognitive Behavioural Therapy) skills to support your team.• Utilising action planning to implement performance improvements.

Why Workplace Stress?

Some facts…..

• Work-related stress, depression or anxiety is defined as a harmful reaction people have to undue pressures and demands placed on them at work. The 2014/15 Labour Force Survey showed that in Great Britain (HSE website);• 9.9 million days were lost to work related stress in

2014/15. • stress accounted for 35% of all work related ill

health cases and 43% of all working days lost due to ill health in 2014/15

What is the impact of Workplace Stress?

• Low motivation• Lower Morale• Leads to mistakes• Lower productivity• Underperformance• Poor decision making• More pressure on remaining staff

What are the benefits of managing Workplace Stress?

• Increased performance and productivity• Reduced levels of sickness absence and associated costs• More engagement from your staff, better morale• Improved interpersonal working relationships• A greater ability to handle the demands of work

Can we prevent Stress?…

• Why do we wear helmets and harnesses? • Should we put the helmet on before we climb or afterwards? Why?• What if we don’t have protection?• Equally if we look after ourselves before distressing situations occur, we will be protected from workplace stress when it comes our way..

5-Areas Performance Coaching Assessment

1. Ever had a bad day?

• What’s it like having a bad day?

2. Altered and ChangedFeelings?

• What’s are the feelings & emotions for someone who is stressed?

– Anxious– Depressed– Angry

Changed Feelings?

• How do you know if someone is Depressed?

– Low Moods– Unhappy– Tearful

Changed Feelings?

• How can you tell if someone is Anxious?

– Nervous– Fearful– On edge

Changed Feelings?

• Do you recognise when someone Is Angry?

– Snappy– Irritable– Impatient

3. Changed Thinking?

• What’s thoughts are going through the mind?

– I’m useless– I can’t be bothered– I’m not good enough

3. Changed Thinking?

• Do they have ‘Unhelpful Thinking’ habits?

– Catastrophising, making mountains out of a mole hill

– Shoulds, musts, got to…– Black and white thinking– Mind reading

4. Changed Physical Symptoms?

• What’s are the body sensations?

– Do they look tired?– Loosing or putting on weight?– In pain showing discomfort?– Difficulty in concentrating?

5. Changed Behaviour?

• What’s are the reduced activities or unhelpful behaviour?

– Do they come in late, leave early?– Avoiding others?– Increasing time off sick?– Fidgeting, can’t stay still?

How do you empower others to manage workplace stress?

• The Solution ‘5-Areas Performance Coaching Assessment’ • Using evidence based CBT and DBT Skills, informed resources for individuals and groups• Guided Self-Help CBT Skills are recommended by the National Institute for Health and Care Excellence (NICE) used throughout the NHS.• We've been teaching these skills for over 5years

STOPP! Skill

Stop and Step Back

• Don’t act immediately. Pause.

• Notice your breath as you breathe in and out.

• Imagine a balloon the belly

Take a Breath

• What are the thoughts and feelings? • What are the words that the mind is saying? • Are they facts or opinions? • What unhelpful thinking habits are being used? (e.g. mind-reading,

Observe

• See the situation as an outside observer. What would a fly on the wall see? Is there another way of looking at it? • What would someone else see and make of it? What advice would I give to someone else? • How important is it right now, and will it be in 6 months?

Pull Back: Put in some Perspective

• Do what works, what is most helpful. • Will it be effective and appropriate? • Is it in keeping with your values and principles? • What will be the consequences of the action?• What is best and most helpful for this situation?

Practise what works

54321 Right Now…

Vision - 5 things you can see…

• Visit a museum, watch a film or documentary, go to an art gallery, share your experiences.

• Visualise a beautiful place, find a safe place in the mind.

• Encourage cycle to work programs, team walks, away days and fun days

Hearing - 4 things you can hear….

• Put on relaxing or inspiring music• Listen to sounds of nature• Pay attention to sounds around you,

wherever you are

Touch - 3 things you can touch…

• Massage your hands with lotion, stroke a beloved pet, or give someone a cuddle

• Prepare a bubble bath, wear nice clothes• Swim at the local pool or in the sea• Hold and feel a grounding object such as a

smooth pebble or crystal• Notice and pay attention to how these things

feel on your skin.

Smell/Taste - 2 things to smell or taste….

• Think about your favourite smell, spray perfume, flowers

• Use essential oils such as lavender, scented candles

• Notice the pleasing smells of the environment such as flowers, coffee, bake a cake or bread

• Eat a little of your favourite food, savour each moment, eat slowly and mindfully

• Drink soothing drink like hot chocolate or herbal tea

Finally Breathe – 1 deep breath…

• Breathe through the nose. The breath should go out through the mouth. ...• Breathe with the diaphragm. The air you breath in through your nose should go all the way down to your belly. ...• Breathe relaxed, chill. ...• Breathe rhythmically and silently. ...

Plan Do and Review!

Don’t just sit there, make a plan!

• How are you going to implement the 5-Areas Performance Coaching Assessment model?• When are you going to start?• What problems could arise?• How you going to overcome them?

Plan Do and Review!

OK, How did it go?

• What did you plan to do?• Did you try to do it?• If yes: What went well? What didn’t go so well? What have you learned about from what happened?

Plan Do and Review!

If No: What Stopped you?

• Internal Things (Not enough time, put it off)• External Things (other people, work issues)• How could you have planned to tackle these things?

• If you want to improve performance in the workplace by helping others to manage stress• What skills do you need to have in your Back Pack to ‘pass on’ to others to protect them from workplace stress?• Maybe we can help you?

In conclusion….

•Any Questions?

Thanks for Listening…