Peaceful Projections

PeacefulProjectionsA concept for improving mental health services on CMU’s campus

Michelle lew MHCI

loretta Neal MDes

problem CMU students are under a tremendous amount of stress yet lack the resources to help them cope

“There’s a counseling center on campus?” -2nd year grad student

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opportunity

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Adaptive technology can provide students with new ways to deal with stress while enhancing existing services offered at CMU’s Couseling & Psychological Services (CaPS) center

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Your experience at CMU

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}The trigger for seeking help is

when your mood begins to interfere

with your daily life -- not going to class, canceling

dates etc.

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Red flag H

ELP



HELP

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ResearchGoal: Explore potential for adaptive technology through site visit, competitive analysis, literature review and interviews.

RESEARCH


site visit


site visit


CaPS website audit

Students must call to begin the process}

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Limited office hours


competitive analysis All campus groups have resources

Content strategy aimed at putting the audience’s concerns at the forefront} }

Variety of resources, i.e. videos, links to recreation, 617-253-CALM

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“We like the privacy it of fers but we know it’s hard to find.”


On the entry way

“Our internat ional students come with a lot of st igma towards therapy.”

On barriers to therapy

interview with Kurt Kumler Director of CaPS

“16% of the campus community uses CaPS.”


interview with Kurt Kumler On usage of CaPS

“Many don’t understand what therapy is and what it can do. It’s not magic.”

On barriers to therapy

Director of CaPS

“I actually stopped going to CaPS my sophomore year because the secretary assigned me to a counselor I didn’t think was very good, but I was too nervous to call in and tell the secretary that to her face / ask for a new counselor.”


interview with Katie Chironis writer of “The happy mask: Carnegie Mellon must address stress culture”

On CaPS experience

“The CaPS experience ends up being an hour of you talking to a human wall, with occasional nods or quest ion prompts.”


interview with Katie Chironis Writer of “The happy mask: Carnegie Mellon must address stress culture”

On CaPS experience


stress is pervasive

• CMU is ranked 19th most stressful college in US

• 30% of millennials aged 18-33 say their stress increased last year

• Younger Americans are more stressed and less equipped to handle stress than older generations

1. Due to tuition costs, acceptance rates, competitiveness, student demographics, and crime (The Daily Beast’s analysis of most stressful colleges in the US)2. Stress in America 2012 report: “Younger Americans report experiencing the most stress and the least relief — they report higher stress levels than older generations and say they are not managing it well.” http://www.apa.org/news/press/releases/stress/2012/full-report.pdf

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suicide: one is too many

• CMU has a suicide rate of 1 every 3 years which is below the national average for school size

• 6% of undergrads and 4% of grad students say they “seriously considered attempting suicide” in the past year

• Half of those did not tell anyone

1. Email from Kurt Kumler, 2. According to a 2009 article in Professional Psychology, 6 percent of participating undergraduates and 4 percent of graduate students in four-year colleges said they had “seriously considered attempting suicide” in the past year—and nearly half of each group did not tell anyone.

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stigma towards therapy

• CMU has a high proportion (30%) of international students who come from countries where attitudes towards mental health dif fer

• Stigma about mental illness can lead people to fear disclosing that they have mental health problems, which may prevent treatment and recovery1

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1. CDC, At titudes Toward Mental Illness, ht tp://www.cdc.gov/hrqol/Mental_Health_Reports/pdf/BRFSS_Report_InsidePages.pdf


1. Increase awareness & accessibility for non-users

2. Enable spontaneous therapy3. Enhance in-person visits

summary of findings


Opportunities


user groupsaware of

CaPS

unaware of CaPS

open to using mental health

services

not open to using mental health

services

eNlighteNed

pre-eNlighteNed

stubborN

stressbots

Only 16% of students use CaPS

16%


Concepts


CMU confession board

Public confessional displays anonymous secrets to make known what is of ten kept silent.

enable spontaneous therapy

increase access for non-users

enhance in-person visits


online chat with trained peers

Online chat with a trained peer allows for spontaneous therapy and stress reduction.





online appointment maker & therapist selector

Allows clients to make appointments online and select a therapist and based on gender, age, specialty and education level.





peaceful projections

Dedicated room projects a peaceful scene on all four walls and includes audio and instructions for getting professional help.





annual self quiz

Mandatory self quiz taken when re-applying for student health insurance. Includes reminders about CaPS services and an offer to receive push notifications for





relaxation app

Push notifications for relaxation that include facts about stress and stress reduction.





guided meditation service

Phone number to call and listen to a recorded guided meditation.





prioritization

target user groups design opportunities

enlightenedpre-

enlightened stubborn stressbots

enhance in-person

visits

enable spontaneous

therapy


personal-ization

CMU confession board • • • • • •Online chat with trained peers • • • i

Online sppointment maker & therapist selector • • i

Peaceful projections • • • • • • g

Annual self-quiz • • • • • i

Relaxation app • • • • • g

Guided meditation service • • • • • g

i = individual personalizationg = group personalization


PrototypeAfter speed dating our concepts with fifteenpeople,thepeacefulprojectionemerged as the favorite


Quiet please

peacefulness

in progress

“Hum...what’s this? It looks interesting...”


Getting away from it all



Taking a ten minute break


Scheduling therapy




Meditating

Scheduling therapy




Meditating

Scheduling therapy



Reflecting


Meditating

Yoga

Scheduling therapy



Reflecting



Change the scene

Schedule therapy

What is this room for?

Schedule a massage

Mental Health Resources

View therapist bios

Take the virtual tour of CaPS

“I have the option to change the scene of the room and can take a virtual tour of how to get to the counseling center. And I can schedule a therapy session right here too!”


“This must be the place. I hear the music and can see one of the scenes from the projection room.”


You have checked in

for your 4pm

appointment with

Kathy.

Please have a seat and

choose a peaceful projection

to watch while you wait.

Caribbean waters

“I have checked in for my appointment and am going to wait and relax while watching a Caribbean beach.”


“This is so nice I might come twenty minutes early next time just to soak in the scene more.”


stakeholder map

CaPS“official” therapy

friends

other people in the projection room

CMU administrators

AV guy

professors


service blueprint

in the university center

in CaPS entryway

insideCaPSoffices

encounter & enter projection room

sit, relax, & observe

specify projection preferences

make appointment

watch video on how to get to CaPS

walk to CaPS

take elevator to CaPS offices

follow sound of projection

enter elevator lobby

check in

receive est. wait time

sit, specify projection preferences

receive alert

proceed to counseling room

using mobile phone

using kiosk

appointment book is updated

alerts therapist of arrival

provides est. wait time notices that therapist

is available and alerts patient


to close...

The Vice Provost for Education and the Dean of Student Af fairs recently posted an RFP for $15,000 in seed money for projects relating to stress and personal wellness that would enhance campus culture

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good timing

CLOSE


thank you

Documents

Peaceful Projections