Unity Connection - d2zmdbbm9feqrf.cloudfront.netd2zmdbbm9feqrf.cloudfront.net/2013/eur/pdf/BRKCOL-2444.pdfTUI/VUI/Midlet Voice Mail System Cisco Unity Connection 9.0 Exchange 2010

© 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

Unity Connection Version 9.1

Update & Demo Douglas Rufalo

Technical Marketing Engineer

Cisco Systems

[email protected]

BRKCOL-2444


Abstract

• Cisco Unity Connection has developed into Cisco’s premier unified

messaging product. This session will provide a general overview of Unity

Connection, starting with the features, architectures, and deployment

options for Unity Connection. Following the overview, there will be a deep

dive and demonstration of some of the new features in Unity Connection

9.X including design and configuration guidance of these new features.

These topics include Cloud Integrations, Intelligent Notifications, Unity

Connection’s APIs, SRSV and more.

3


Presentation Agenda

• The Benefits of Unity Connection

• New Features of Unity Connection 9.1

• Unity Connection Overview

‒ Architecture

‒ Unified Messaging

‒ Features

‒ ViewMail for Outlook

‒ Integrations and Cloud Support

• Demonstrations (at various points)

• Conclusions

4


The Benefits of

Unity Connection


Cisco Unity Connection The Enterprise Unified Messaging and Voicemail solution

Total Cost of Ownership

Anywhere Access Security and Compliance

Interoperability


Anywhere Access

• Cisco Jabber

• Cisco SpeechView

• Unity Connection Web

Inbox

• Cisco Visual Voicemail

• Cisco ViewMail for

Outlook

7


Total Cost of Ownership

• All services on a single Linux appliance

‒ Same platform as Cisco Unified Communications Manager

• Scale up to 20,000 mailboxes on a single appliance

• Simple Active/Active redundancy

• Most features included with single user license

‒ Except SpeechView and SRSV

• Hardened for the Enterprise since ’08

• Track & audit configuration changes

• Installation in about one hour

8


Interoperability

• LDAP user synchronization

• Single Inbox

• Partner-based Integrations

‒ Google Mail, Domino, etc…

• PIMG/TIMG Integrations

• VPIM Support

• Multiple phone systems supported simultaneously

‒ Cisco UCM-SME allows for centralized deployment

• Rest-Based APIs allow for custom development

9


Security and Compliance

• Secure Messaging

‒ No chance of forwarding a secure voice message

‒ Securely streamed from Connection appliance (Message never leaves

Connection)

• Secure Delete

• SE Linux enabled

• Disaster Recovery with Full data backup and restore

• Federal Information Processing Standards (FIPS)

Version 8.6(1) Incorporates FIPS Compliant Libraries

• Joint Interoperability Test Command (JITC) certification

Version 8.0(2) & 8.6(1) JITC Certified and on APL

10

New Features of

Unity Connection 9.1


What’s new in 9.1?

• Survivability Remote Site Voicemail (SRSV)

• ViewMail for Outlook Unique Icons

• After Message Custom Recording for Outside Callers

‒ Create a “Single Voice” when outside callers dial in

‒ Record your own message that’s played AFTER leaving a message

12


Unity Connection Overview


Unity Connection Features

• Unified Messaging (Single Inbox, Calendar, TTS)

• SMS, SMTP, HTML Message Notification

• ViewMail for Outlook: DVR-style message player in Outlook

• Speech Recognition Features

• SpeechView (Speech-to-Text)

• Directory Synchronization/Authentication

• Virtualization Support

• Partitions, Search Spaces

• Single Sign-on

• Unity Connection 8.6.1 Now JTIC/DoD Approved!

14


Unity Connection Scale

• Up to 20,000 users and 250 ports per server

• Active/Active Redundancy over LAN/MAN/WAN (up to 500 ports)

• 100,000 users across 20 digitally networked nodes

• VPIM Networking (100 locations, 100,000 users/contacts)

‒ Blind addressing doesn’t count against contacts

15

Integrations


Integrations

Unity Connection

HA Pair

Unified Communications

Manager

Standalone Cisco-on-Cisco

17


Integrations

Unity Connection

HA Pair


Manager

Active Directory

Active Directory Integrated

18


Integrations

Exchange

Unity Connection

HA Pair


Manager

Active Directory

On-Premise Exchange

19


Integrations

Exchange

Unity Connection

HA Pair


Manager

Active Directory

Cloud-based Exchange (O365)

20


Integrations

Exchange

Unity Connection

HA Pair


Manager

Active Directory

Session Management

Edition

Centralized Deployment

21


Integrations

Exchange

Unity Connection

HA Pair


Manager

Active Directory

Session Management

Edition

3rd Party Legacy PBX

Legacy PBX Integration/Migration

22


Integrations

Exchange

Unity Connection

HA Pair


Manager

Active Directory

Session Management

Edition

3rd Party Legacy PBX

Simultaneously!

23

Deployments


Deployments

Unity Connection

HA Pair

Voicemail Only

Voicemail

TUI/Web Access to

voicemails

25


Integrated Messaging

Deployments

Unity Connection

HA Pair

Thick Client (Outlook) IMAP Connection directly

to Unity Connection

Voicemail

TUI/Web Access to

voicemails

26


Unified Messaging

Deployments

Unity Connection

HA Pair

Exchange

Web Client (OWA) Thick Client (Outlook)

On-premise or

Cloud-based

Exchange

(Office 365)

IMAP Connection directly

to Unity Connection

Voicemail

Unity Connection

remains authoritative

source of message

TUI/Web Access to

voicemails

All at the same time!

Voicemail

27


Dual-Message Store Architecture

• Dual-Message Store Architecture

‒ Messages stored on both Connection and Exchange (unlike Unity and Exchange UM)

• Message Synchronization

• Web API’s used – NOT MAPI

• Exchange Web Services– Exchange 2007, 2010

‒ WebDav – Exchange 2003

Cisco Thin Clients

Cisco Thick Clients

Cisco Clients

TUI/VUI/Midlet

Voice Mail System

Cisco Unity Connection 9.0

Exchange

2010 CAS

Email System

Exchange

2007 CAS

Exchange

2003

Exchange

Servers 2007

Exchange

Servers 2010

EX APIs

Mobile Clients

Web Client (OWA)

Thick Client (Outlook)

Email Clients CUC APIs

28


Single Inbox

• Voice messages synchronized with Exchange inbox

‒ Exchange 2010, 2007, and 2003 supported

‒ Support for Office 365 (up to 5,000 users)

• ViewMail for Outlook client (compose, read, reply, forward…)

• Message Waiting Indicator (MWI) synchronized

• Status (e.g. read, new, deleted…) and priority synchronized

Exchange

Exchange Web Services

29


Single Inbox Features

• Secure, private messages supported

• Mobile client support (Apple, Android, RIM, Windows Phone)

• SpeechView (Voicemail-to-Text) supported

• Text-to-Speech of emails supported

• Import of Exchange contacts supported in CPCA

• Personal Call Transfer Rules based on Calendar Free/Busy…

30


Unified Messaging Flexibility

• Exchange 2003, 2007, 2010 and O365

• Pure exchange version support

• Multiple versions simultaneously

• Allows migrations of users

• Exchange 2013 in testing

Exchange Exchange Exchange

2003 2010 2007

31


Unity Connection Account Permissions

• Unified Messaging Service Account(s)

‒ Exchange 2010

“ApplicationImpersonation” role on Mailbox servers

‒ Exchange 2007

ms-Exch-EPI-Impersonation, ms-Exch-EPI-May-Impersonate, Receive-As on Mailbox servers

‒ Exchange 2003

Administer Information Store, Send As, Receive As

• Directory Service Account (optional)

‒ Active Directory

Minimum permissions set to "read" all user objects in the search base

32


Main Office or Primary DC

CUCM

Cluster

Exchange

Mailbox Server

Single Inbox - Design Considerations

Unity Connection

Active/Active Cluster

CUCM

Cluster

Branch Office or DR DC

Exchange

Network

Bandwidth/Latency

WAN

Guaranteed bandwidth with no steady-state congestion:

–For 50 voice messaging ports on each server—7 Mbps





For more than 2000 users and/or more than 80 milliseconds

of latency, see Design Guide.

33

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdg032.html


Main Office or Primary DC

CUCM

Cluster

Unity Connection 2/2

Single Inbox - Design Considerations

Unity Connection 1/2

CUCM

Cluster

Branch Office or DR DC

Exchange

Network

Bandwidth/Latency

WAN

Guaranteed bandwidth with no steady-state congestion:






Clustering over the WAN with Single Inbox

doubles the bandwidth requirements if Exchange

is only accessible over the WAN connection

34

Architecture


Platform Support

• OVA Templates (DocWiki)

‒ 1,000 users and 24 ports




• Virtual Platforms

‒ Cisco Unified Computing System (UCS) B, C, or E-Series (including SRE-910)

‒ HP/IBM server platforms

‒ Requires Intel Xeon 5600/7500 2.53 GHZ or Intel Xeon E7 2.4 GHZ (minimum)

• Physical Platform Changes

‒ Unity Connection Specific bare metal servers are no longer be orderable

‒ Preloaded servers are no longer available

‒ IPC MCS servers are still supported

36

http://docwiki.cisco.com/wiki/OVA_Template_Details_for_Unity_Connection_Release_9.0.1


User Directory Synchronization/Authentication

• Synchronization with users in Active Directory 2000/2003/2008

‒ No schema extensions necessary

‒ One-way synch of user data from LDAP (read only)

‒ Distribution Lists and Contacts not supported

• Up to 20K users can be synchronized and authenticated per server/cluster

• Filters supported per synchronization agreement

• Directory integrated users, standalone users, and CUCM AXL users can co-exist on Unity Connection server

• Standalone and AXL users can be converted to directory integrated users

• LDAP/AD Synchronization is NOT required

Active Directory 2008

Stand-alone Server

Active/Active Cluster Server Pair

Active Directory 2000/2003

37


Writeable DB Proxy to Primary

High Availability - Failure

Unity Connection HA Pair

Up to 20,000 Users

Up to 250 Ports

Access to all User Interfaces (TUI, VUI, IMAP, Admin, etc…)

Heartbeats

Database

Messages

Security and Certificates

Primary

Up to 250 Ports

Secondary

38


Writeable DB Proxy to Primary



Up to 20,000 Users

Up to 250 Ports


Heartbeats

Database

Messages


Primary

Up to 250 Ports

Secondary

Database

39


Writeable DB



Up to 20,000 Users

Up to 250 Ports


Up to 250 Ports

Primary

40


Writeable DB



Up to 20,000 Users

Up to 250 Ports


Up to 250 Ports

Primary Split Brain Recovery (SBR)

41


Proxy to Primary



Up to 20,000 Users

Up to 250 Ports


Heartbeats

Database

Messages


Primary

Writeable DB

Up to 250 Ports

Secondary

42


Intrasite Networking

• Message Routing

• Directory Replication

‒ Users, Contacts, and Distribution lists

‒ Partitions and Search Space

• Up to 10 HA Nodes per Site

‒ Node is either a HA pair or single server

• Up to 100,000 users and contacts

‒ System and VPIM contacts

• Full-Mesh SMTP networking

‒ Smarthost allows for failover of Message Routing

Unity Connection

HA Pair Mesh SMTP

Network

Smarthost

43


Intersite Networking

• Connect 2 Intrasite networks

• Up to 20 Nodes and 100,000 users and contacts

‒ VPIM Blind Addressing can help scale past 100,000 limit

• Site Gateways connect the 2 sites

SMTP Infrastructure

Site GW Site GW

44


Storage, Security, Compliance & Discoverability

• Secure messaging architecture

‒ Allows access to secure voice messages from email inbox or IMAP inbox

‒ Secure voice messages are stored on Unity Connection server

‒ Secure voice messages never leave Unity Connection server

‒ Secure voice messages streamed securely (HTTPS) to supported clients (e.g. VMO)

• Alleviates concerns regarding:

‒ Compliance and discoverability of having voicemails in email store

‒ Accidental disclosure of voice messages outside customer organization

‒ Voicemail increasing storage requirements for email store

‒ Voicemail increasing load on email store

45

ViewMail for Outlook



• Full Voicemail Experience from Microsoft Outlook

‒ Playback from Outlook or phone

‒ Forward, Reply, Delete, and Compose

‒ MWI Synchronization

• Outlook 2010, 2007, 2003 supported

• 32-bit and 64-bit Windows and Office

‒ Windows 8 and Office 2013 in testing

• Secure Messages

• IPv6

• Single Sign-On with Single Inbox Integration (built in to VMO)

47



48


ViewMail for Outlook Unique Icons

• Prioritize voicemails more quickly and easily

• New Icon will differentiate voicemails from emails in VMO

49


Intelligent Notifications


Intelligent Notifications

• Alternative to Unified Messaging

‒ Domino etc…

• Rich, Customizable Notifications

‒ Look, Feel, Images & Info Displayed

‒ HTML Templates supported

• HTML Marked-Up Messages

‒ Delivered via SMTP (eMail agnostic)

‒ Notifications are voicemail specific

‒ Actionable Links

‒ Act on specific message

‒ Must be inside Firewall or VPN

• Intelligent Notification VOD

‒ https://videosharing.cisco.com/vportal/VideoPlayer.jsp?ccsid=C-b4bda5f0-7970-4f8e-9e6f-145da1e5c4bc:1#

51

https://videosharing.cisco.com/vportal/VideoPlayer.jsp?ccsid=C-b4bda5f0-7970-4f8e-9e6f-145da1e5c4bc:1














Intelligent Notification’s Mini-Inbox

• Invokes Mini-Inbox Player

‒ Leverages HTML5 when possible

‒ Play, Reply, Forward, Delete

• Supports Secure Messaging

• Must Be Inside the Firewall

‒ Corporate Network or VPN

Mobile device-

based Mini-Inbox

Computer-based

Mini-Inbox

52


Web 2.0 Inbox Client

• Based on HTML v5.0

‒ Backwards compatible w/ HTML 4

• Built on REST-based API’s

• Fully functional voicemail GUI

‒ Play

‒ Forward

‒ Delete

‒ Compose

• Access to Inbox, Deleted, and Sent folders

‒ Distribution lists

53


OS on Workstation Browser on Workstation

Windows 7 (64-bit or 32-bit)

• Professional

• Enterprise

• Ultimate

Windows Vista

Windows XP

Firefox

• 3.5 and later

Internet Explorer

• 7.0 and later

Chrome

• 6 and later

Mac OS X 10.4 and later Firefox

• 3.5 and later

Red Hat Enterprise Linux

• 5.0

Firefox

• 3.5 and later

Web 2.0 Inbox Client

• Supported Browsers on User Workstations for Cisco Unity

Connection

54

Viewmail for Outlook Demo

Intelligent Notifications Demo


Unity Connection APIs


REST-based API Features

• Cisco Unity Connection Provisioning Interface (CUPI) API:

‒ Queries on collections of objects include a total count of objects

‒ Full access to class of service settings, schedules, user alternate names, unified

messaging service, private lists, user templates, routing rules

‒ Read access to ports and port groups

‒ Read/write access to MWI On/Off codes

‒ Ability to import LDAP users

‒ Ability to modify some system configuration data

57


REST-based API Features

• CUPI for Users – CUPI API

‒ Includes access for individual users when authenticating against user credentials

‒ Allows for custom end user applications

‒ Full access to commonly referenced preferences

‒ Alternate names, Greetings, Recorded Name

‒ Private Lists, Alternate Devices, and Call Transfer Rules

‒ Ability to Change Passwords

• Cisco Unity Connection Messaging Interface (CUMI) API allows applications

access to secure messages

58


Unity Connection API Demo Connection Copilot iPhone/iPad App


Cloud Support


Integrations

• Supports Exchange 2010, 2007 and 2003

• Microsoft BPOS-D and Office 365

• Google Mail via Esnatech CloudLink

• Domino integrations

‒ Intelligent Notifications (Unity Connection 9.0 and later)

‒ Donoma Unify (Partner Solution)

‒ Esnatech CloudLink (Partner Solution)

‒ Esnatech also offers Zimbra and Novell integrations

61


Esnatech Office-LinX Cloud Connect

• Esnatech Office-LinX cloud service synchronizes voicemails (Unified

Messaging) with:

‒ Google Apps in the cloud

‒ VMWare Zimbra Collaboration Server 6

‒ Lotus Notes 7.0, 8.0

‒ Novell Groupwise 6.5 SP2, 7.0, 8.0

• Requires Cisco Unity Connection 8.5.1 ES78+ or 8.6.2 ES20+

• See http://www.esnatech.com/landing/cisco.htm for more information

http://www.esnatech.com/landing/cisco.htm


CUCM

Cluster

Google Mail Support via Esnatech

• Esnatech Office-LinX server synchronizes voicemails with Google Apps in the cloud

• Esnatech Office-LinX server is on-premise and can be virtualized (VMWare vSphere 4.x)

‒ Requires Unity Connection 8.5(1) or later

• This is an Esnatech solution, a Cisco Developer partner: http://www.esnatech.com

‒ Service is sold on a per user/per year basis

Secure IMAP Services

Web Services

Google API’s

On Premise Solution

http://www.esnatech.com


CUCM

Cluster

Google Mail Support via Esnatech

• Esnatech Office-LinX cloud service synchronizes voicemails (Unified Messaging) with Google Apps in the cloud

• Requires Cisco Unity Connection 8.5.1ES78 or 8.6.2ES20

• This is an Esnatech solution, a Cisco Developer partner: http://www.esnatech.com

• Service is sold on a per user/per year basis

Secure IMAP Services

Web Services Google API’s Cloud Solution

http://www.esnatech.com


Contact:

David Ballins

Director Channels, North America

Esnatech

[email protected]

(303) 807-9935- mobile

(905) 695-3175 - office

EXTEND THE POWER OF CISCO UNITY CONNECTION Google Apps VMware Zimbra Lotus Notes Novell Groupwise

Contact:

Mehdi Nezarati

EVP, President of EMEA

Esnatech

[email protected]

UK: +44 (0)20 3370 3129(905)

NA: +1 (905) 707-4626

mailto:[email protected]


Google Mail with SMTP Store and Forward

• Web client retrieves email from Google Mail using HTTP, HTTPS

• Cisco Unity Connection stores local voicemails and forwards a copy to Google Mail via SMTP

‒ Email and voicemail are in single inbox in web client

‒ Playback of voicemails (.wav file) is via local media player

‒ Forward and reply as an email with .wav attachment (Secure Messages are not supported)

‒ Notifications and message waiting indicators triggered only on local copy of voicemail, not forwarded copy

HTTP/HTTPS

SMTP

Web Client (e.g. Gmail)

CUCM

Cluster

e-mail v-mail

Google Mail


Microsoft BPOS Support

• Provides hybrid on-premise/cloud Unified Messaging solution ‒ Single inbox – Message status, MWI, etc. synchronized

• Synchronizes voicemails with Microsoft BPOS ‒ Uses Exchange Web Services (EWS)


Latency, Bandwidth, TBD

E-mail client (e.g. Outlook)

e-mail v-mail CUCM

Cluster

Microsoft BPOS – Exchange


Microsoft Office 365 Support

• Supported with Unity Connection 8.6(2) or later

• Bandwidth and latency requirements same as on-premise

• Limited to 5000 users per Connection Server

• Replaces Push Notifications with Pull Notifications

• Impersonation with Unified Messaging Services Account still supported


Latency, Bandwidth, TBD

E-mail client (e.g. Outlook)

e-mail v-mail

CUCM

Cluster

Microsoft Office 365


Unified Messaging for Domino with Donoma

• Unify 8 for Lotus Notes by Donoma Software

‒ Provides Unified Messaging with Cisco Unity Connection

‒ Synchronize voice messages between Unity Connection and Lotus Domino

• Single-Inbox access to Unity Connection voice messages for Lotus Notes/Domino customers


SRSV


SRSV

• Provides voicemail and auto attendant services while WAN is down

• Complements SRST deployments

• Runs at branch but centrally managed

• Greeting and Call Handlers automatically sync to branch SRSV

• Failover to SRSV handled automatically as phones enter SRST

• Messages automatically synchronized with Unity Connection upon

recovery Unity Connection

HA Pair

SRSV

71


SRSV Architecture

• Supports UCS and MCS

‒ UCS C, B, and E-Series

‒ SRE-910 also supported

• Standard CUC Installation

• CLI command enables SRSV

• 200 users per branch

• 50 branches per CUC node

• Management at central CUC

Unity Connection

HA Pair

WAN

72

SRSV Demo

Conclusion


Key Takeaways

• Unity Connection 9.0 introduces Intelligent Notifications, Enterprise License Management, Improved E.164 and IPv6 Support

• Unity Connection 9.1 introduces SRSV

• Unity Connection supports Unified Messaging or Single-inbox ‒ Single-box access to messages, Calendaring, TTS, Import of Contacts…

‒ Dual-Message Store Architecture

‒ Decreased dependency on Microsoft infrastructure

‒ More flexible deployment options

Exchange 2003, 2007, 2010

UM, IMAP, Voicemail Only

Office 365, Google Mail, etc…

‒ No additional cost for Unified Messaging

• Unity Connection is Cisco’s UM Solution!


Additional Resources

• Cisco Unity Connection Product Documentation

‒ http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html

• Cisco Unity Connection Design Guide

‒ http://www.cisco.com/en/US/products/ps6509/products_implementation_design_guides_list.html

• Cisco Collaboration Communities

‒ https://www.myciscocommunity.com/community/technology/collaboration

76

http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html

http://www.cisco.com/en/US/products/ps6509/products_implementation_design_guides_list.html

https://www.myciscocommunity.com/community/technology/collaboration


Call to Action

• Visit the Cisco Campus at the World of Solutions to experience the following demos/solutions in action:

Collaboration

BYOD

• Meet the Engineer 1/29/13 1PM – 4PM

• 1/30/13 1PM – 4PM

• Discuss your project’s challenges at the

Technical Solutions Clinics

77

© 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public 78

Documents

Unity Connection - d2zmdbbm9feqrf.cloudfront.netd2zmdbbm9feqrf.cloudfront.net/2013/eur/pdf/BRKCOL-2444.pdfTUI/VUI/Midlet Voice Mail System Cisco Unity Connection 9.0 Exchange 2010