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  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Unity Connection Version 9.1

    Update & Demo Douglas Rufalo

    Technical Marketing Engineer

    Cisco Systems

    [email protected]

    BRKCOL-2444

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Abstract

    Cisco Unity Connection has developed into Ciscos premier unified

    messaging product. This session will provide a general overview of Unity

    Connection, starting with the features, architectures, and deployment

    options for Unity Connection. Following the overview, there will be a deep

    dive and demonstration of some of the new features in Unity Connection

    9.X including design and configuration guidance of these new features.

    These topics include Cloud Integrations, Intelligent Notifications, Unity

    Connections APIs, SRSV and more.

    3

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Presentation Agenda

    The Benefits of Unity Connection

    New Features of Unity Connection 9.1

    Unity Connection Overview

    Architecture

    Unified Messaging

    Features

    ViewMail for Outlook

    Integrations and Cloud Support

    Demonstrations (at various points)

    Conclusions

    4

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    The Benefits of

    Unity Connection

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Cisco Unity Connection The Enterprise Unified Messaging and Voicemail solution

    Total Cost of Ownership

    Anywhere Access Security and Compliance

    Interoperability

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Anywhere Access

    Cisco Jabber

    Cisco SpeechView

    Unity Connection Web

    Inbox

    Cisco Visual Voicemail

    Cisco ViewMail for

    Outlook

    7

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Total Cost of Ownership

    All services on a single Linux appliance

    Same platform as Cisco Unified Communications Manager

    Scale up to 20,000 mailboxes on a single appliance

    Simple Active/Active redundancy

    Most features included with single user license

    Except SpeechView and SRSV

    Hardened for the Enterprise since 08

    Track & audit configuration changes

    Installation in about one hour

    8

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Interoperability

    LDAP user synchronization

    Single Inbox

    Partner-based Integrations

    Google Mail, Domino, etc

    PIMG/TIMG Integrations

    VPIM Support

    Multiple phone systems supported simultaneously

    Cisco UCM-SME allows for centralized deployment

    Rest-Based APIs allow for custom development

    9

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Security and Compliance

    Secure Messaging

    No chance of forwarding a secure voice message

    Securely streamed from Connection appliance (Message never leaves

    Connection)

    Secure Delete

    SE Linux enabled

    Disaster Recovery with Full data backup and restore

    Federal Information Processing Standards (FIPS)

    Version 8.6(1) Incorporates FIPS Compliant Libraries

    Joint Interoperability Test Command (JITC) certification

    Version 8.0(2) & 8.6(1) JITC Certified and on APL

    10

  • New Features of

    Unity Connection 9.1

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Whats new in 9.1?

    Survivability Remote Site Voicemail (SRSV)

    ViewMail for Outlook Unique Icons

    After Message Custom Recording for Outside Callers

    Create a Single Voice when outside callers dial in

    Record your own message thats played AFTER leaving a message

    12

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Unity Connection Overview

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Unity Connection Features

    Unified Messaging (Single Inbox, Calendar, TTS)

    SMS, SMTP, HTML Message Notification

    ViewMail for Outlook: DVR-style message player in Outlook

    Speech Recognition Features

    SpeechView (Speech-to-Text)

    Directory Synchronization/Authentication

    Virtualization Support

    Partitions, Search Spaces

    Single Sign-on

    Unity Connection 8.6.1 Now JTIC/DoD Approved!

    14

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Unity Connection Scale

    Up to 20,000 users and 250 ports per server

    Active/Active Redundancy over LAN/MAN/WAN (up to 500 ports)

    100,000 users across 20 digitally networked nodes

    VPIM Networking (100 locations, 100,000 users/contacts)

    Blind addressing doesnt count against contacts

    15

  • Integrations

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Integrations

    Unity Connection

    HA Pair

    Unified Communications

    Manager

    Standalone Cisco-on-Cisco

    17

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Integrations

    Unity Connection

    HA Pair

    Unified Communications

    Manager

    Active Directory

    Active Directory Integrated

    18

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Integrations

    Exchange

    Unity Connection

    HA Pair

    Unified Communications

    Manager

    Active Directory

    On-Premise Exchange

    19

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Integrations

    Exchange

    Unity Connection

    HA Pair

    Unified Communications

    Manager

    Active Directory

    Cloud-based Exchange (O365)

    20

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Integrations

    Exchange

    Unity Connection

    HA Pair

    Unified Communications

    Manager

    Active Directory

    Session Management

    Edition

    Centralized Deployment

    21

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Integrations

    Exchange

    Unity Connection

    HA Pair

    Unified Communications

    Manager

    Active Directory

    Session Management

    Edition

    3rd Party Legacy PBX

    Legacy PBX Integration/Migration

    22

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Integrations

    Exchange

    Unity Connection

    HA Pair

    Unified Communications

    Manager

    Active Directory

    Session Management

    Edition

    3rd Party Legacy PBX

    Simultaneously!

    23

  • Deployments

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Deployments

    Unity Connection

    HA Pair

    Voicemail Only

    Voicemail

    TUI/Web Access to

    voicemails

    25

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Integrated Messaging

    Deployments

    Unity Connection

    HA Pair

    Thick Client (Outlook) IMAP Connection directly

    to Unity Connection

    Voicemail

    TUI/Web Access to

    voicemails

    26

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Unified Messaging

    Deployments

    Unity Connection

    HA Pair

    Exchange

    Web Client (OWA) Thick Client (Outlook)

    On-premise or

    Cloud-based

    Exchange

    (Office 365)

    IMAP Connection directly

    to Unity Connection

    Voicemail

    Unity Connection

    remains authoritative

    source of message

    TUI/Web Access to

    voicemails

    All at the same time!

    Voicemail

    27

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Dual-Message Store Architecture

    Dual-Message Store Architecture

    Messages stored on both Connection and Exchange (unlike Unity and Exchange UM)

    Message Synchronization

    Web APIs used NOT MAPI

    Exchange Web Services Exchange 2007, 2010

    WebDav Exchange 2003

    Cisco Thin Clients

    Cisco Thick Clients

    Cisco Clients

    TUI/VUI/Midlet

    Voice Mail System

    Cisco Unity Connection 9.0

    Exchange

    2010 CAS

    Email System

    Exchange

    2007 CAS

    Exchange

    2003

    Exchange

    Servers 2007

    Exchange

    Servers 2010

    EX APIs

    Mobile Clients

    Web Client (OWA)

    Thick Client (Outlook)

    Email Clients CUC APIs

    28

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Single Inbox

    Voice messages synchronized with Exchange inbox

    Exchange 2010, 2007, and 2003 supported

    Support for Office 365 (up to 5,000 users)

    ViewMail for Outlook client (compose, read, reply, forward)

    Message Waiting Indicator (MWI) synchronized

    Status (e.g. read, new, deleted) and priority synchronized

    Exchange

    Exchange Web Services

    29

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Single Inbox Features

    Secure, private messages supported

    Mobile client support (Apple, Android, RIM, Windows Phone)

    SpeechView (Voicemail-to-Text) supported

    Text-to-Speech of emails supported

    Import of Exchange contacts supported in CPCA

    Personal Call Transfer Rules based on Calendar Free/Busy

    30

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Unified Messaging Flexibility

    Exchange 2003, 2007, 2010 and O365

    Pure exchange version support

    Multiple versions simultaneously

    Allows migrations of users

    Exchange 2013 in testing

    Exchange Exchange Exchange

    2003 2010 2007

    31

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Unity Connection Account Permissions

    Unified Messaging Service Account(s)

    Exchange 2010

    ApplicationImpersonation role on Mailbox servers

    Exchange 2007

    ms-Exch-EPI-Impersonation, ms-Exch-EPI-May-Impersonate, Receive-As on Mailbox servers

    Exchange 2003

    Administer Information Store, Send As, Receive As

    Directory Service Account (optional)

    Active Directory

    Minimum permissions set to "read" all user objects in the search base

    32

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Main Office or Primary DC

    CUCM

    Cluster

    Exchange

    Mailbox Server

    Single Inbox - Design Considerations

    Unity Connection

    Active/Active Cluster

    CUCM

    Cluster

    Branch Office or DR DC

    Exchange

    Network

    Bandwidth/Latency

    WAN

    Guaranteed bandwidth with no steady-state congestion:

    For 50 voice messaging ports on each server7 Mbps

    For 100 voice messaging ports on each server14 Mbps

    For 150 voice messaging ports on each server21 Mbps

    For 200 voice messaging ports on each server28 Mbps

    For 250 voice messaging ports on each server35 Mbps

    For more than 2000 users and/or more than 80 milliseconds

    of latency, see Design Guide.

    33

    http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdg032.html

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Main Office or Primary DC

    CUCM

    Cluster

    Unity Connection 2/2

    Single Inbox - Design Considerations

    Unity Connection 1/2

    CUCM

    Cluster

    Branch Office or DR DC

    Exchange

    Network

    Bandwidth/Latency

    WAN

    Guaranteed bandwidth with no steady-state congestion:

    For 50 voice messaging ports on each server14 Mbps

    For 100 voice messaging ports on each server28 Mbps

    For 150 voice messaging ports on each server42 Mbps

    For 200 voice messaging ports on each server56 Mbps

    For 250 voice messaging ports on each server70 Mbps

    Clustering over the WAN with Single Inbox

    doubles the bandwidth requirements if Exchange

    is only accessible over the WAN connection

    34

  • Architecture

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Platform Support

    OVA Templates (DocWiki)

    1,000 users and 24 ports

    5,000 users and 100 ports

    10,000 users and 150 ports

    20,000 users and 250 ports

    Virtual Platforms

    Cisco Unified Computing System (UCS) B, C, or E-Series (including SRE-910)

    HP/IBM server platforms

    Requires Intel Xeon 5600/7500 2.53 GHZ or Intel Xeon E7 2.4 GHZ (minimum)

    Physical Platform Changes

    Unity Connection Specific bare metal servers are no longer be orderable

    Preloaded servers are no longer available

    IPC MCS servers are still supported

    36

    http://docwiki.cisco.com/wiki/OVA_Template_Details_for_Unity_Connection_Release_9.0.1

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    User Directory Synchronization/Authentication

    Synchronization with users in Active Directory 2000/2003/2008

    No schema extensions necessary

    One-way synch of user data from LDAP (read only)

    Distribution Lists and Contacts not supported

    Up to 20K users can be synchronized and authenticated per server/cluster

    Filters supported per synchronization agreement

    Directory integrated users, standalone users, and CUCM AXL users can co-exist on Unity Connection server

    Standalone and AXL users can be converted to directory integrated users

    LDAP/AD Synchronization is NOT required

    Active Directory 2008

    Stand-alone Server

    Active/Active Cluster Server Pair

    Active Directory 2000/2003

    37

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Writeable DB Proxy to Primary

    High Availability - Failure

    Unity Connection HA Pair

    Up to 20,000 Users

    Up to 250 Ports

    Access to all User Interfaces (TUI, VUI, IMAP, Admin, etc)

    Heartbeats

    Database

    Messages

    Security and Certificates

    Primary

    Up to 250 Ports

    Secondary

    38

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Writeable DB Proxy to Primary

    High Availability - Failure

    Unity Connection HA Pair

    Up to 20,000 Users

    Up to 250 Ports

    Access to all User Interfaces (TUI, VUI, IMAP, Admin, etc)

    Heartbeats

    Database

    Messages

    Security and Certificates

    Primary

    Up to 250 Ports

    Secondary

    Database

    39

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Writeable DB

    High Availability - Failure

    Unity Connection HA Pair

    Up to 20,000 Users

    Up to 250 Ports

    Access to all User Interfaces (TUI, VUI, IMAP, Admin, etc)

    Up to 250 Ports

    Primary

    40

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Writeable DB

    High Availability - Failure

    Unity Connection HA Pair

    Up to 20,000 Users

    Up to 250 Ports

    Access to all User Interfaces (TUI, VUI, IMAP, Admin, etc)

    Up to 250 Ports

    Primary Split Brain Recovery (SBR)

    41

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Proxy to Primary

    High Availability - Failure

    Unity Connection HA Pair

    Up to 20,000 Users

    Up to 250 Ports

    Access to all User Interfaces (TUI, VUI, IMAP, Admin, etc)

    Heartbeats

    Database

    Messages

    Security and Certificates

    Primary

    Writeable DB

    Up to 250 Ports

    Secondary

    42

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Intrasite Networking

    Message Routing

    Directory Replication

    Users, Contacts, and Distribution lists

    Partitions and Search Space

    Up to 10 HA Nodes per Site

    Node is either a HA pair or single server

    Up to 100,000 users and contacts

    System and VPIM contacts

    Full-Mesh SMTP networking

    Smarthost allows for failover of Message Routing

    Unity Connection

    HA Pair Mesh SMTP

    Network

    Smarthost

    43

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Intersite Networking

    Connect 2 Intrasite networks

    Up to 20 Nodes and 100,000 users and contacts

    VPIM Blind Addressing can help scale past 100,000 limit

    Site Gateways connect the 2 sites

    SMTP Infrastructure

    Site GW Site GW

    44

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Storage, Security, Compliance & Discoverability

    Secure messaging architecture

    Allows access to secure voice messages from email inbox or IMAP inbox

    Secure voice messages are stored on Unity Connection server

    Secure voice messages never leave Unity Connection server

    Secure voice messages streamed securely (HTTPS) to supported clients (e.g. VMO)

    Alleviates concerns regarding:

    Compliance and discoverability of having voicemails in email store

    Accidental disclosure of voice messages outside customer organization

    Voicemail increasing storage requirements for email store

    Voicemail increasing load on email store

    45

  • ViewMail for Outlook

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    ViewMail for Outlook

    Full Voicemail Experience from Microsoft Outlook

    Playback from Outlook or phone

    Forward, Reply, Delete, and Compose

    MWI Synchronization

    Outlook 2010, 2007, 2003 supported

    32-bit and 64-bit Windows and Office

    Windows 8 and Office 2013 in testing

    Secure Messages

    IPv6

    Single Sign-On with Single Inbox Integration (built in to VMO)

    47

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    ViewMail for Outlook

    48

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    ViewMail for Outlook Unique Icons

    Prioritize voicemails more quickly and easily

    New Icon will differentiate voicemails from emails in VMO

    49

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Intelligent Notifications

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Intelligent Notifications

    Alternative to Unified Messaging

    Domino etc

    Rich, Customizable Notifications

    Look, Feel, Images & Info Displayed

    HTML Templates supported

    HTML Marked-Up Messages

    Delivered via SMTP (eMail agnostic)

    Notifications are voicemail specific

    Actionable Links

    Act on specific message

    Must be inside Firewall or VPN

    Intelligent Notification VOD

    https://videosharing.cisco.com/vportal/VideoPlayer.jsp?ccsid=C-b4bda5f0-7970-4f8e-9e6f-145da1e5c4bc:1#

    51

    https://videosharing.cisco.com/vportal/VideoPlayer.jsp?ccsid=C-b4bda5f0-7970-4f8e-9e6f-145da1e5c4bc:1https://videosharing.cisco.com/vportal/VideoPlayer.jsp?ccsid=C-b4bda5f0-7970-4f8e-9e6f-145da1e5c4bc:1https://videosharing.cisco.com/vportal/VideoPlayer.jsp?ccsid=C-b4bda5f0-7970-4f8e-9e6f-145da1e5c4bc:1https://videosharing.cisco.com/vportal/VideoPlayer.jsp?ccsid=C-b4bda5f0-7970-4f8e-9e6f-145da1e5c4bc:1https://videosharing.cisco.com/vportal/VideoPlayer.jsp?ccsid=C-b4bda5f0-7970-4f8e-9e6f-145da1e5c4bc:1https://videosharing.cisco.com/vportal/VideoPlayer.jsp?ccsid=C-b4bda5f0-7970-4f8e-9e6f-145da1e5c4bc:1https://videosharing.cisco.com/vportal/VideoPlayer.jsp?ccsid=C-b4bda5f0-7970-4f8e-9e6f-145da1e5c4bc:1https://videosharing.cisco.com/vportal/VideoPlayer.jsp?ccsid=C-b4bda5f0-7970-4f8e-9e6f-145da1e5c4bc:1https://videosharing.cisco.com/vportal/VideoPlayer.jsp?ccsid=C-b4bda5f0-7970-4f8e-9e6f-145da1e5c4bc:1https://videosharing.cisco.com/vportal/VideoPlayer.jsp?ccsid=C-b4bda5f0-7970-4f8e-9e6f-145da1e5c4bc:1https://videosharing.cisco.com/vportal/VideoPlayer.jsp?ccsid=C-b4bda5f0-7970-4f8e-9e6f-145da1e5c4bc:1https://videosharing.cisco.com/vportal/VideoPlayer.jsp?ccsid=C-b4bda5f0-7970-4f8e-9e6f-145da1e5c4bc:1https://videosharing.cisco.com/vportal/VideoPlayer.jsp?ccsid=C-b4bda5f0-7970-4f8e-9e6f-145da1e5c4bc:1

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Intelligent Notifications Mini-Inbox

    Invokes Mini-Inbox Player

    Leverages HTML5 when possible

    Play, Reply, Forward, Delete

    Supports Secure Messaging

    Must Be Inside the Firewall

    Corporate Network or VPN

    Mobile device-

    based Mini-Inbox

    Computer-based

    Mini-Inbox

    52

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Web 2.0 Inbox Client

    Based on HTML v5.0

    Backwards compatible w/ HTML 4

    Built on REST-based APIs

    Fully functional voicemail GUI

    Play

    Forward

    Delete

    Compose

    Access to Inbox, Deleted, and Sent folders

    Distribution lists

    53

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    OS on Workstation Browser on Workstation

    Windows 7 (64-bit or 32-bit)

    Professional

    Enterprise

    Ultimate

    Windows Vista

    Windows XP

    Firefox

    3.5 and later

    Internet Explorer

    7.0 and later

    Chrome

    6 and later

    Mac OS X 10.4 and later Firefox

    3.5 and later

    Red Hat Enterprise Linux

    5.0

    Firefox

    3.5 and later

    Web 2.0 Inbox Client

    Supported Browsers on User Workstations for Cisco Unity

    Connection

    54

  • Viewmail for Outlook Demo

    Intelligent Notifications Demo

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Unity Connection APIs

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    REST-based API Features

    Cisco Unity Connection Provisioning Interface (CUPI) API:

    Queries on collections of objects include a total count of objects

    Full access to class of service settings, schedules, user alternate names, unified

    messaging service, private lists, user templates, routing rules

    Read access to ports and port groups

    Read/write access to MWI On/Off codes

    Ability to import LDAP users

    Ability to modify some system configuration data

    57

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    REST-based API Features

    CUPI for Users CUPI API

    Includes access for individual users when authenticating against user credentials

    Allows for custom end user applications

    Full access to commonly referenced preferences

    Alternate names, Greetings, Recorded Name

    Private Lists, Alternate Devices, and Call Transfer Rules

    Ability to Change Passwords

    Cisco Unity Connection Messaging Interface (CUMI) API allows applications

    access to secure messages

    58

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Unity Connection API Demo Connection Copilot iPhone/iPad App

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Cloud Support

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Integrations

    Supports Exchange 2010, 2007 and 2003

    Microsoft BPOS-D and Office 365

    Google Mail via Esnatech CloudLink

    Domino integrations

    Intelligent Notifications (Unity Connection 9.0 and later)

    Donoma Unify (Partner Solution)

    Esnatech CloudLink (Partner Solution)

    Esnatech also offers Zimbra and Novell integrations

    61

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Esnatech Office-LinX Cloud Connect

    Esnatech Office-LinX cloud service synchronizes voicemails (Unified

    Messaging) with:

    Google Apps in the cloud

    VMWare Zimbra Collaboration Server 6

    Lotus Notes 7.0, 8.0

    Novell Groupwise 6.5 SP2, 7.0, 8.0

    Requires Cisco Unity Connection 8.5.1 ES78+ or 8.6.2 ES20+

    See http://www.esnatech.com/landing/cisco.htm for more information

    http://www.esnatech.com/landing/cisco.htm

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    CUCM

    Cluster

    Google Mail Support via Esnatech

    Esnatech Office-LinX server synchronizes voicemails with Google Apps in the cloud

    Esnatech Office-LinX server is on-premise and can be virtualized (VMWare vSphere 4.x)

    Requires Unity Connection 8.5(1) or later

    This is an Esnatech solution, a Cisco Developer partner: http://www.esnatech.com

    Service is sold on a per user/per year basis

    Secure IMAP Services

    Web Services

    Google APIs

    On Premise Solution

    http://www.esnatech.com

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    CUCM

    Cluster

    Google Mail Support via Esnatech

    Esnatech Office-LinX cloud service synchronizes voicemails (Unified Messaging) with Google Apps in the cloud

    Requires Cisco Unity Connection 8.5.1ES78 or 8.6.2ES20

    This is an Esnatech solution, a Cisco Developer partner: http://www.esnatech.com

    Service is sold on a per user/per year basis

    Secure IMAP Services

    Web Services Google APIs Cloud Solution

    http://www.esnatech.com

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Contact:

    David Ballins

    Director Channels, North America

    Esnatech

    [email protected]

    (303) 807-9935- mobile

    (905) 695-3175 - office

    EXTEND THE POWER OF CISCO UNITY CONNECTION Google Apps VMware Zimbra Lotus Notes Novell Groupwise

    Contact:

    Mehdi Nezarati

    EVP, President of EMEA

    Esnatech

    [email protected]

    UK: +44 (0)20 3370 3129(905)

    NA: +1 (905) 707-4626

    mailto:[email protected]

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Google Mail with SMTP Store and Forward

    Web client retrieves email from Google Mail using HTTP, HTTPS

    Cisco Unity Connection stores local voicemails and forwards a copy to Google Mail via SMTP

    Email and voicemail are in single inbox in web client

    Playback of voicemails (.wav file) is via local media player

    Forward and reply as an email with .wav attachment (Secure Messages are not supported)

    Notifications and message waiting indicators triggered only on local copy of voicemail, not forwarded copy

    HTTP/HTTPS

    SMTP

    Web Client (e.g. Gmail)

    CUCM

    Cluster

    e-mail v-mail

    Google Mail

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Microsoft BPOS Support

    Provides hybrid on-premise/cloud Unified Messaging solution Single inbox Message status, MWI, etc. synchronized

    Synchronizes voicemails with Microsoft BPOS Uses Exchange Web Services (EWS)

    Exchange Web Services

    Latency, Bandwidth, TBD

    E-mail client (e.g. Outlook)

    e-mail v-mail CUCM

    Cluster

    Microsoft BPOS Exchange

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Microsoft Office 365 Support

    Supported with Unity Connection 8.6(2) or later

    Bandwidth and latency requirements same as on-premise

    Limited to 5000 users per Connection Server

    Replaces Push Notifications with Pull Notifications

    Impersonation with Unified Messaging Services Account still supported

    Exchange Web Services

    Latency, Bandwidth, TBD

    E-mail client (e.g. Outlook)

    e-mail v-mail

    CUCM

    Cluster

    Microsoft Office 365

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Unified Messaging for Domino with Donoma

    Unify 8 for Lotus Notes by Donoma Software

    Provides Unified Messaging with Cisco Unity Connection

    Synchronize voice messages between Unity Connection and Lotus Domino

    Single-Inbox access to Unity Connection voice messages for Lotus Notes/Domino customers

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    SRSV

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    SRSV

    Provides voicemail and auto attendant services while WAN is down

    Complements SRST deployments

    Runs at branch but centrally managed

    Greeting and Call Handlers automatically sync to branch SRSV

    Failover to SRSV handled automatically as phones enter SRST

    Messages automatically synchronized with Unity Connection upon

    recovery Unity Connection

    HA Pair

    SRSV

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  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    SRSV Architecture

    Supports UCS and MCS

    UCS C, B, and E-Series

    SRE-910 also supported

    Standard CUC Installation

    CLI command enables SRSV

    200 users per branch

    50 branches per CUC node

    Management at central CUC

    Unity Connection

    HA Pair

    WAN

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  • SRSV Demo

  • Conclusion

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Key Takeaways

    Unity Connection 9.0 introduces Intelligent Notifications, Enterprise License Management, Improved E.164 and IPv6 Support

    Unity Connection 9.1 introduces SRSV

    Unity Connection supports Unified Messaging or Single-inbox Single-box access to messages, Calendaring, TTS, Import of Contacts

    Dual-Message Store Architecture

    Decreased dependency on Microsoft infrastructure

    More flexible deployment options

    Exchange 2003, 2007, 2010

    UM, IMAP, Voicemail Only

    Office 365, Google Mail, etc

    No additional cost for Unified Messaging

    Unity Connection is Ciscos UM Solution!

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Additional Resources

    Cisco Unity Connection Product Documentation

    http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html

    Cisco Unity Connection Design Guide

    http://www.cisco.com/en/US/products/ps6509/products_implementation_design_guides_list.html

    Cisco Collaboration Communities

    https://www.myciscocommunity.com/community/technology/collaboration

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    http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.htmlhttp://www.cisco.com/en/US/products/ps6509/products_implementation_design_guides_list.htmlhttps://www.myciscocommunity.com/community/technology/collaboration

  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public

    Call to Action

    Visit the Cisco Campus at the World of Solutions to experience the following demos/solutions in action:

    Collaboration

    BYOD

    Meet the Engineer 1/29/13 1PM 4PM

    1/30/13 1PM 4PM

    Discuss your projects challenges at the

    Technical Solutions Clinics

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  • 2013 Cisco and/or its affiliates. All rights reserved. BRKCOL-2444 Cisco Public 78