Cisco Unity Connection 10.5 Product Unified …d2zmdbbm9feqrf.cloudfront.net/2014/usa/pdf/BRKUCC-2725.pdfCisco Unity Connection 10.5 Product Update with On-Premise and Cloud Unified

Cisco Unity Connection 10.5 Product Update with On-Premise and Cloud Unified Messaging Deep Dive

BRKUCC-2725

Chris Ward

Technical Marketing Engineer - Unity Connection

© 2014 Cisco and/or its affiliates. All rights reserved. BRKUCC-2725 Cisco Public

Agenda

• New Features of Unity Connection 10.0/10.5

• Deployments and Integrations

• Unified Messaging with Microsoft

• Native Integrations

• Unity Connection APIs

• Additional Resources

3

New Features of Unity Connection 10.0/10.5

10.0 Feature Deep Dive


What’s new in 10.0

• Video Greetings

• HTTPS Networking

• Single Sign-on Support using SAML

• Improved Integrations with Cisco Prime

• SIP Early Offer Support

• Email Notifications for User Quota

• Intelligent Notification WAV Attachment

• Platform Upgrade to RHEL 6.2 64-bit

6


Unity Connection Video Greetings

• Video Greetings is the first phase of Video Messaging in Unity Connection

• Supports UCM-integrated video IP phones and Jabber endpoints

• Leverages MediaSense for video recording and playback

• MediaSense is Cisco’s common media platform

– Compliance Recording

– Video on Hold

– Remote Expert

– Storage and Playback

7


Video Greetings

8


Video Greetings Architecture

• Endpoints send media to Unity Connection directly

– Same RTP flows as today

– Endpoint is unaware of MediaSense

• Unity Connection forks the audio and video streams to MediaSense

– Playback is also forked though Unity Connection

• Unity Connection stores audio portion of greeting locally

• Calls fallback to audio-only if MediaSense is unavailable

– The audio portion of the Video Greeting is always available in Unity Connection

Video RTP Stream

Audio RTP Stream

Audio Audio and Video

9


HTTPS Networking

• Improved Site Scale – 25 nodes (server/HA pair)

– 100,000 users + 150,000 VPIM Contacts

• More Efficient Replication – Reduces risk of replication storms

– Reduced load on SMTP smarthost

– Limited to 3 levels in 10.0

• Directory Replication Only – Users, Contacts, and Distribution lists

– Partitions and Search Space

– Message delivery still uses SMTP

• 10.0 still supports SMTP Networking – Either HTTPS or SMTP, not both

HTTPS

Links

HTTPS

Links

VPIM

Servers

VPIM

Bridgehead

Hub

Hub

Spoke Nodes

Spoke

Node

Hub

Spoke

Node

HTTPS

Links

10


OVA Size Local Users Remote

Users

(Intrasite)

VPIM

Contacts

Total Object

Count

1,000 User 1,000 9,000 0 10,000

5,000 User 5,000 35,000 20,000 60,000

10,000 User 10,000 40,000 30,000 80,000

20,000 User 20,000 80,000 150,000 250,000

HTTPS Network Scale

• Intrasite scale limit depends on smallest OVA in the HTTPS network – Cisco recommends that all nodes be the same OVA

• Replication is done per node every 15 minutes by default – Timer can be changed

– Depending on timing, replication across an entire network can take hours

11


HTTPS Networking with VPIM

• Connect 2 HTTPS Intrasite networks

– Intersite Networking is not supported with HTTPS Networking

• HTTPS Networking - VPIM Capacity

– Up to 50 Nodes and 200,000 users

– VPIM Blind Addressing can help scale past 200,000 limit

VPIM Connection

Bridgehead Bridgehead

12


SIP Early Offer

• Unity Connection 10.0 supports SIP Early Offer functionality

• Mid-Call RE-INVITE support

– Update remote IP to stream media after call initiation

• Improves interoperability with SIP service providers

• Removes requirements for MTPs in some Early Offer call flows

• Works with CUCM 8.5 and higher via SIP

– Also available with CUCM-SME

13

10.5 Feature Deep Dive

14


What’s new in 10.5

• SRSV MWI Support & Increased Scale

• SAML based SSO Enhancements

• HTTPS Networking Migration Tool

• Security/Platform Enhancements

• Microsoft Exchange/Outlook Support Updates

• URI Dialing Support – Alternate Extension

• Allow Distribution Lists to be Owners of Call Handlers

• Legal Intercept – Live Reply

• Tenant Partitioning (Unified Messaging – Office 365)

15


Survivable Remote Site Voicemail (SRSV)

• MWI Support at Branch Office

– MWI now supported in SRSV mode

– MWI status synched upon WAN recovery

• Increased Scale

– 500 Users per Branch

– 35 Branches per node

– SRE-910 minimum

• More complete SRST complement

Unity Connection

HA Pair

WAN

16


URI Dialing – Alternate Extension Support

• Directory URI Supported in the Alternate Extension User Field

– Supports User sign-in and Ring No Answer (RNA)

• Supports CUCM’s SIP Trunk Calling and Connected Party Info Settings:

– “Deliver URI only in connected party ”

– “Deliver URI and DN in connected party” – (i.e. Blended Addressing)

• Available with CUC 10.5 and later and CUCM 9.0 and later

• URIs supported in Web Inbox, CUCA, Notification Devices, and TRAP

• MWI support still requires DN use in Unsolicited Notify

– CUCM restriction

17


URI Dialing – Alternate Extension Support

VMO

TRAP

Web Inbox

Notification

Devices

18


Allow Distribution Lists as Owners of Call Handlers

• Distribution Lists, in addition to Users, can be Assigned Owners of Call Handlers

– Only the Top Level Members (no nested DL's) are Assigned Ownership

– Only Local Subscribers within the DL's are Assigned Ownership

• Any member of the Distribution List can manage and record the owned Call Handler Greetings

19


Security/Platform Enhancements

• NTLM version 2 Authentication Support for Single Inbox – NTLMv1 still supported

– NTLMv2 will be preferred over NTLMv1

– LDAP Sync support with NTLMv2 not supported yet

• SAN Certificate Support

• SSL Support for ODBC Access

• SSL Support for Comet Notifications

• JavaScript Update (Java version 1.7 Update 40)

• VMWare ESXi5.5 Support – http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements

20

http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements


SAML based SSO OAuth Support

• Single Sign On authentication SAML

• Service authorization via Open Standard Authentication (OAuth)

• Supported across Collaboration portfolio

• Unity Connection Interfaces targeted for SAML SSO support

– System Administration (CUCA)

– Web Inbox and Personal Portal (CPCA)

– REST API

• User Authentication!

21


HTTPS Networking Migration Tool

• Migrates Digital Networking to new HTTPS Networking

– Build new network topology • Users

• Distribution Lists

• Distribution List Membership

• VPIM Locations and Contacts

• Requires CUC 10.0 and later

• For more Information:

– http://www.ciscounitytools.com/Applications/CxN/NetworkMigrationTool/NetworkMigrationTool.html

22

http://www.ciscounitytools.com/Applications/CxN/NetworkMigrationTool/NetworkMigrationTool.html

http://www.ciscounitytools.com/Applications/CxN/NetworkMigrationTool/NetworkMigrationTool.html


Legal Intercept – Live Reply

• Legal Intercept

– Identifies Mailbox or Caller Initiating Live Reply

– Mailbox ID included in Referred-by header of the SIP REFER

• System-wide or COS setting

• Supervised and Release Transfers

23

Deployments and Integrations

24


What is the Cloud to Unity Connection?

• On-Premise vs. Cloud – Cost and operational/administrative differences

– Very little difference to Unity Connection

• Examples – Office 365 Wave 14 based on Exchange 2010

– Office 365 Wave 15 based on Exchange 2013

– Cisco Hosted Collaboration Solution are on-prem Cisco UC apps in remote datacenter

• Implications of using cloud – Bandwidth and Latency

– Security (SSL connections vs. Private WANs)

• The solutions presented here apply to both cloud and on-premise environments

25


Deployments

26

Unity

Connection

HA Pair

Voicemail Only

Voicemail

TUI/Web Access to

voicemails


Integrated Messaging

Deployments

27

Unity

Connection

HA Pair

Thick Client (Outlook) IMAP Connection directly

to Unity Connection

Voicemail

TUI/Web Access to

voicemails


Unified Messaging

Deployments

28

Unity

Connection

HA Pair

Exchange

Web Client (OWA) Thick Client (Outlook)

On-premise or

Cloud-based

Exchange

(Office 365)

IMAP Connection directly

to Unity Connection

Voicemail

Unity Connection

remains authoritative

source of message

TUI/Web Access to

voicemails

All at the same time!

Voicemail


Integrations

29

Unity

Connection

HA Pair

Unified Communications

Manager

Standalone Cisco-on-Cisco


Integrations

30

Unity

Connection

HA Pair


Manager

Active Directory

Active Directory Integrated


Integrations

31

Exchange

Unity

Connection

HA Pair


Manager

Active Directory

On-Premise Exchange


Integrations

32

Exchange

Unity

Connection

HA Pair


Manager

Active Directory

Cloud-based Exchange (O365)


Integrations

33

Exchange

Unity

Connection

HA Pair


Manager

Active Directory

Session Management

Edition

Centralized Deployment


Integrations

34

Exchange

Unity

Connection

HA Pair


Manager

Active Directory

Session Management

Edition

3rd Party Legacy PBX

Legacy PBX Integration/Migration


Integrations

35

Exchange


Manager

Active Directory

Session Management

Edition

3rd Party Legacy PBX

Simultaneously! Unity

Connection

HA Pair


Messaging Integrations

• Supports Exchange 2013, 2010, 2007 and 2003

• Microsoft BPOS-D and Office 365 (including Wave 15)

• Intelligent Notifications (Unity Connection 9.0 and later)

• Esnatech CloudLink

– Google Mail

– Domino

– Zimbra

– Novell

• Donoma Unify

– Domino

– Novell

36

Unified Messaging with Microsoft

37

Single Inbox

38


Microsoft’s New Versions

• Exchange 2013 CU3 and earlier

– 8.6(2)SU3+, 9.1(2)+, and 10.0(1)+

• Office 365 Wave 15

– 8.6(2)SU4+

– 9.1(2)+ and 10.0(1)+

• Exchange 2010 SP3

– 8.6(2)SU3+, 9.1(2)+, and 10.0(1)+

• Active Directory 2012

– 10.0(1)+

• Outlook 2013 and Windows 8

– VMO 9.0(2)+

39


Single Inbox Flexibility

• Exchange 2013, 2010, 2007, and 2003

• Pure exchange version support

• Office 365 Support

• Multiple versions simultaneously – Up to 20 UM services per server/pair

• Cloud and On-Premise mixed

• Allows migrations of users

40

Exchange

2013

Exchange

2003

Exchange

2010/2007


Dual-Message Store Architecture

• Dual-Message Store Architecture – Messages stored on both Connection and Exchange (unlike Unity and Exchange UM)

– Unity Connection remains authoritative source of voicemail

• Message Synchronization

• Exchange Web Services used Exchange 2013, 2010, and 2007 – Exchange 2003 integration uses WebDav APIs

41

Cisco Thin Clients

Cisco Thick Clients

Cisco Clients

TUI/VUI/Midlet

Voice Mail System

Cisco Unity Connection

Exchange

2010 CAS

Email System

Exchange

2007 CAS

Exchange

2003

Exchange

Servers 2007

Exchange

Servers 2010

EX APIs

Mobile Clients

Web Client (OWA)

Thick Client (Outlook)

Email Clients CUC APIs


Single Inbox

• Voice messages synchronized with Exchange inbox

– Supports On-Premise and Cloud-based Exchange accounts

– Support for Office 365 (up to 6,000 users) • Remaining capacity can still be used for on-premise users

• I.E. 6,000 O365 Users + 14,000 On-Prem Users = 1x 20,000 User CUC OVA

• Exchange Web Services (EWS)

– HTTPS over port 443

• Exchange and B-POS use Push Notifications

• Office 365 uses Streaming Notifications

42

Exchange

Exchange Web Services

EWS Notifications


Single Inbox Features

• ViewMail for Outlook client (compose, read, reply, forward…)

• Message Waiting Indicator (MWI) synchronized

• Status (e.g. read, new, deleted…) and priority synchronized

• Secure, private messages supported (with VMO)

• SpeechView (Voicemail-to-Text) supported

• Text-to-Speech of emails supported

• Import of Exchange contacts supported in CPCA

• Personal Call Transfer Rules based on Calendar Free/Busy…

43


Unity Connection Account Permissions

• Unified Messaging Service Account(s)

– Exchange 2013, 2010, and Office 365 • “ApplicationImpersonation” role on Mailbox servers

– Exchange 2007 • ms-Exch-EPI-Impersonation, ms-Exch-EPI-May-Impersonate, Receive-As on Mailbox servers

– Exchange 2003 • Administer Information Store, Send As, Receive As

• Directory Service Account (optional)

– For user synchronization

– Active Directory • Minimum permissions set to "read" all user objects in the search base

44


Single Inbox Account Throttling

• Previous to Exchange 2010 SP2 RU4

– EWS throttling was done based on the calling account (UM Service Account)

– Disable Throttling on the UM Service Account

– http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumg020.html#wp1328964

• Exchange 2010 SP2 RU4 and later

– EWS throttling is done based on the target mailbox (users)

– Enable Paging and change user throttling limits


45

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumg020.html#wp1328964





Single Inbox Account Throttling

• Exchange 2013 and later – EWS throttling is done based on the target mailbox (users)

– Enable Paging


• Enabling Paging – Only required for Exchange 2010 SP2 RU4+ and Exchange 2013+

– Not required for Exchange 2010 SP2 RU3 or earlier

– Paging available in 8.5(1)SU6, 8.6(1)SU4, 9.1(2)SU1, and 10.0(1) and later


– Enabled by default in 10.0+ fresh installs • Can be enabled via CLI in the above versions • 10.0 ES1 and later will enable by default

46






Main Office or Primary DC

CUCM

Cluster

Exchange

Mailbox Server

Single Inbox - Design Considerations

Unity Connection

Active/Active Cluster

CUCM

Cluster

Branch Office or DR DC

Exchange

Network

Bandwidth/Latency

WAN

Guaranteed bandwidth with no steady-state congestion:

–For 50 voice messaging ports on each server—7 Mbps





For more than 2000 users or 80ms round-trip

latency see Design Guide.

47

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/design/guide/10xcucdgx.html


Guaranteed bandwidth with no steady-state congestion:






Main Office or Primary DC

CUCM

Cluster

Unity Connection 2/2

Single Inbox - Design Considerations

Unity Connection 1/2

CUCM

Cluster

Branch Office or DR DC

Exchange

Network

Bandwidth/Latency

WAN

-60ms latency for Active/Active and 150ms latency for Active/Standby

-Clustering over the WAN with Single Inbox doubles the bandwidth

48


Single Inbox Connections

• Office 365 deployments - aim for round trip time of 250ms or less – Better user experience

– Not a deal breaker if over 250ms

• Defining the number of connections to Office 365 or Exchange CAS server(s) – http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/design/guide/10xcucdg032.html#

wp1132149

– 4 connections is default and minimum • Don’t change if less than 2,000 users and less than 80ms RTT latency

– 64 connections is max

– # of connections = (# of Single Inbox users * (RTT in ms + 15) ) / 50,000

• Examples – 2,000 Users * (50ms + 15) / 50,000 = 2.6 = 4 connections (minimum)

– 2,000 Users * (150ms + 15) / 50,000 = 6.6 = 7 connections

– 4,000 Users * (100ms + 15) / 50,000 = 9.2 = 10 connections

49

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/design/guide/10xcucdg032.html#wp1132149




Single Inbox Connections

• View Current Number of Connections

– run cuc dbquery unitydirdb select fullname, value from vw_configuration where fullname = 'System.Messaging.MbxSynch.MbxSynchThreadCountPerUMServer'

• To increase the number of connections

– run cuc dbquery unitydirdb EXECUTE PROCEDURE csp_ConfigurationModifyLong (pFullName='System.Messaging.MbxSynch.MbxSynchThreadCountPerUMServer', pValue=<value>)

• Restart the Connection Mailbox Sync service

• Multiple Connection servers synchronizing with the a single Exchange server

– Increases the processor load

• Number of the connections for a specific environment may change

– User or version change

50


Enable Single Inbox in Unity Connection

51


Enable Single Inbox for a User

52


Single Inbox Administration

• Validate user Exchange SMTP Proxy matches “corporate email” SMTP address specified in UM account

– Used for addressing and impersonation

• Unified Messaging Account Status Page

– Reports user UM services, meeting and abilities selected – very detailed

• Bulk Administration supported for enabling/disabling UM

• Single Inbox enabled does not affect scalability of Connection Server

• Can run multiple client endpoints (API, IMAP, Accept & Relay, Web Inbox, etc.)

53


View Single Inbox Accounts

54


Message Action with Same Address

• Three choices: Accept, Relay (default), and Accept & Relay

• Message Action is set on UM service and user account

• Single Inbox supersedes the relay settings for voicemails and delivery receipts

• Faxes and emails – Combine the UM service setting and the user's relay

setting

– If either setting includes Accept, the message remains on Connection

– If either setting includes Relay, the message is relayed to the destination address

55


Message Action with Different Addresses

• Voicemails and delivery receipts

– These are synched with Exchange (and retained on Unity Connection)

– If set to Relay or Accept & Relay the message is also relayed to that address

• Faxes and emails

– Combine the UM service setting and the user's relay setting

– If either setting includes Accept, the message remains on Connection

– If the UM service setting includes Relay, the message is relayed to the SIB address

– If the message action includes Relay, the message is relayed to the address.

56


Quotas and Messaging Aging

• Validate Microsoft Exchange and Unity Connection do not overlap server quota and/or aging rules

– Unity Connection can soft delete voicemails and send an alert after 14 days

– Microsoft Exchange can be configured to age messages after 30 days or more

• Manage Unity Connection quotas separately

– Determine approximate Microsoft Exchange sizing requirements

– Outside callers can leave voice messages regardless of the configured quota rules • Enabled by default (Advanced Settings)

• Awareness of codecs and message sizing

– Secure messaging does alleviate this awareness through “decoy messaging”

57


Disaster Recovery

• Active/Active high availability

• Cisco Disaster Recovery Systems (DRS)

• Connection “warm-standby” possible

• COBRAS tool to back up directory information

• Unified Messaging considerations

– Microsoft Exchange Mailbox Database restore(s) • Must disable user account synchronization

– Microsoft Exchange full server restore(s) • Must disable all UM service agreements

– Upon Microsoft Exchange service restore (server/database) • Enable all UM service agreements and/or enable user accounts

58


SMTP Domain Name and Addressing

59


SMTP Domain Whitepaper

• Cisco recommends NOT overlapping SMTP domains – SpeechView, Digital Networking, routing via smarthost issues may occur

• Exchange E-mail Address Policy masks Unity Connection SMTP domain

• Allows Microsoft Exchange to present the corporate e-mail address in Outlook

• http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/ps12506/ps6509/ guide_c07-728014.html

• Caveat when used in digital networks with smarthost (rather than pub-to-pub) – Affects message routing but not contact replication

– Distribution lists will work

– Single user message forwarded will forward directly to Exchange and not Unity Connection

– Solution is to use dedicated smarthost outside of the Exchange environment

60

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/ps12506/ps6509/guide_c07-728014.html






SMTP Domain Whitepaper

61

ViewMail for Outlook



• Full Voicemail Experience from Microsoft Outlook

– Playback from Outlook or phone

– Forward, Reply, Delete, and Compose

– MWI Synchronization

• 32-bit and 64-bit Windows and Office

– Windows 8 and Office 2013 supported!

• Secure Messages

• IPv6

• Single Sign-On with Single Inbox Integration

– Token-based

63


ViewMail for Outlook Operation

• VMO Leverages Unity Connection Rest-based APIs

– CUTI and CUMI APIs


• VMO Forward and Reply

– Voicemail replies and forwards and email replies and forwards of voicemails are handled by Unity Connection

– Non-VMO users’ replies and forwards are handled by Exchange as email

64



65

Native Integrations

66

Jabber Integration

67


Unified Messaging with Jabber

• Message playback available within Jabber

– Cloud or On-Premise

• Jabber 9.2+ uses REST-based APIs for VM access


– Same APIs available to general public

– Requires 8.6(2) or later

• Jabber pre-9.2 used IMAP(S)

– 143 for IMAP, 993 for Secure Messages over IMAP

• Secure Messaging

– Messages are streamed from Unity Connection

– Never cached/written to disk

– Adds load to Unity Connection server

68

Intelligent Notifications

69


Intelligent Notifications

• Alternative to Unified Messaging

– Domino

– Google Mail

• Customizable Notifications

– Look, Feel, Images & Info Displayed

– HTML Templates supported

• HTML Marked-Up Messages

– Delivered via SMTP (eMail agnostic)

– Notifications are voicemail specific

– Actionable Links • Act on specific message

• Must be inside Firewall or VPN

70


Intelligent Notifications Details

• HTML Templates are fully modifiable – Create multiple templates and assign as desired across user base

– Apply corporate branding

– Add static images I.E. banners, logos, backgrounds…

• Dynamic Icons change based on message status – Queries to Unity Connection for message status

– Unity Connection certificates must be trusted

– User authentication to Unity Connection must occur (authentication pop-up)

• Or use a template without Dynamic Icons.

• Outlook and Windows need some massaging – Must download images (trust sender)

– http://www.ciscounitytools.com/Items/OutlookINPatches/

– Can test with OWA instead of Outlook

71

http://www.ciscounitytools.com/Items/OutlookINPatches/


Intelligent Notification with Voicemail Attachment

72


Intelligent Notification’s Mini-Inbox

• Invokes Mini-Inbox Player

– Leverages HTML5 when possible

– Play, Reply, Forward, Delete

• Supports Secure Messaging

• Must Be Inside the Firewall

– Corporate Network or VPN

73

Mobile device-

based Mini-Inbox

Computer-based

Mini-Inbox


Web Inbox 2.0

• Based on HTML v5.0

– Backwards compatible w/ HTML 4

• Built on REST-based API’s

• Fully functional voicemail GUI

– Play

– Forward

– Delete

– Compose

• Distribution lists

• Access to Inbox, Deleted, and Sent folders

• QuickTime plugin no longer required with Firefox

74

Accept and Relay

75


Why Accept and Relay?

• Pseudo Unified Messaging

• Dodd-Frank Act

– Archive all incoming voicemails for a mailbox

– Archive all the voicemails sent from the mailbox

– Archived voicemails to be stored for at least one year

– The archived voicemails should be left un-tampered • WORM storage devices can achieve the untouched guarantee

– Voicemail archive data needs to be searchable

– Be able to track the life of a message • E.g when it was received, when it was heard, if forwarded or replied to

– Be able to report voicemail access by a user

– No single point of failure in the solution

76


Accept and Relay Overview

• Setup Unity Connection users to relay messages

– A SMTP account per user for message delivery or notification

– A single account for all the users for archival

– Wave file (voice message) sent in SMTP message

– Copies are stored in different message stores and not synchronized

• Setup a SMTP messaging infrastructure to accept the messages

– Use off the shelf archival tools

– Storage can be a WORM storage

– Messages include details like Sender, CallerID etc.

• Relay action and address are controlled by administrators

– The SMTP relay address can be setup for individual users or set in bulk

– User can not change the address via the GUI or TUI

77


Accept and Relay Architecture

SMTP/Email Messaging Infrastructure.

User A

User B User C

User D

SMTP relay to a

independent

mailbox per user

Voicemail

Archive

Mailbox

78


Accept and Relay Limitations

• No MWI Sync

• Supports incoming messages only – Possible issue if only some of the users are to be archived

• Unity Connection appliances can only support one SMTP proxy server – Can cause higher loads on the SMTP infrastructure.

• Forwarded messages are not flattened – Difficult to search through in the archive

• Meta data not always enough

• Issues with using Secure Messaging – Secure messages will be unsecure when sent over this interface.

– If they are relayed to a secure mailbox, risk lower

• Solutions can be built using the Unity Connection APIs

79

Unity Connection APIs


Unity Connection APIs

• Cisco Unity Connection Provisioning Interface - CUPI – Admin access to users, contacts, distribution lists, and call handlers

• Cisco Unity Connection Provisioning Interface for End Users – End user access for custom end-user applications (Co-Pilot)

• Cisco Unity Connection Messaging Interface - CUMI – Access user messages

• Cisco Unity Connection Telephony Interface - CUTI – Provides ability to play and record audio over the phone

• Cisco Unity Connection Imaging Interface - CUII – Provides access to view message state and mailbox info (Intelligent Notifications)

• Cisco Unity Connection Notification Interface – CUNI – Provides notifications for one or more users over a single link

81


Cisco Unity Connection Provisioning Interface

• Queries on collections of objects include a total count of objects

• Full access – Class of service settings

– Schedules

– User alternate names

– Unified messaging service

– Private lists

– User templates

– Routing rules

• Read access to ports and port groups

• Read/write access to MWI On/Off codes

• Ability to import LDAP users

82


CUPI for End Users

• Access for end users when authenticating with user credentials

• Allows for custom end user applications

• Full access

– Alternate names

– Greetings

– Recorded Name

– Private Lists

– Alternate Devices

– Call Transfer Rules

• Ability to Change Passwords

83


Cisco Unity Connection Messaging Interface

• Allows for

– Sending messages

– Receiving messages

– Replying to messages

– Sending broadcast messages • User must be enabled to send broadcast messages

– Sending dispatch messages

– Receiving notifications of new messages

• By default, API access to playback secure messages is turned off

– System Settings > Advanced > API Settings > Allow Access to Secure Message Recordings

– VMO does not require this setting

84


Cisco Unity Connection Telephony Interface

• Initiate dial-out to a phone device

• Play and record greetings, messages, and other audio

• Control playback speed and volume

• Stop and resume of playback and record

85


Cisco Unity Connection Imaging Interface

• Provides icon/graphic based representation

– Unread messages count

– Urgent unread messages count

– Read messages count

– Urgent read messages count

– MWI status and the corresponding image

• End user authentication

• Added in Unity Connection 9.0

86


Cisco Unity Connection Notification Interface

• Manages subscriptions to events in Unity Connection

• Message events

– Received

– Deleted

– Changed

• Server-to-Server

– Asynchronous

– Subscribe to one or more users at once

• Requires administrative credentials

87


Resources for Unity Connection APIs

• Information on all Cisco Unity APIs

– http://docwiki.cisco.com/wiki/Cisco_Unity_Connection_APIs

• Cisco Developer Forums for Unity Connection APIs

– http://developer.cisco.com/web/cuc/forums

• Code Samples, Videos, and documentation

– http://www.ciscounitytools.com/

88

http://docwiki.cisco.com/wiki/Cisco_Unity_Connection_APIs

http://developer.cisco.com/web/cuc/forums

http://www.ciscounitytools.com/

http://www.ciscounitytools.com/

Additional Resources

89


Additional Resources

• Cisco Unity Connection Product Documentation

– http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html

• Cisco Unity Connection Design Guide

– http://www.cisco.com/en/US/products/ps6509/products_implementation_design_guides_list.html

• Cisco Unity Tools

– http://www.ciscounitytools.com

• Cisco Collaboration Communities

– https://www.myciscocommunity.com/community/technology/collaboration

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http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html

http://www.cisco.com/en/US/products/ps6509/products_implementation_design_guides_list.html

http://www.ciscounitytools.com

https://www.myciscocommunity.com/community/technology/collaboration


Complete Your Online Session Evaluation

• Give us your feedback and you could win fabulous prizes. Winners announced daily.

• Complete your session evaluation through the Cisco Live mobile app or visit one of the interactive kiosks located throughout the convention center.

Don’t forget: Cisco Live sessions will be available for viewing on-demand after the event at CiscoLive.com/Online

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https://www.ciscolive.com/online


Continue Your Education

• Demos in the Cisco Campus

• Walk-in Self-Paced Labs

• Table Topics

• Meet the Engineer 1:1 meetings

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Documents

Cisco Unity Connection 10.5 Product Unified …d2zmdbbm9feqrf.cloudfront.net/2014/usa/pdf/BRKUCC-2725.pdfCisco Unity Connection 10.5 Product Update with On-Premise and Cloud Unified