Your Expert Partner for Human Machine Interfaces

Passenger Interface

eao.com/passenger-interface

Your Expert Partner for Human Machine Interfaces21/03/20192 |

The connected passenger

We view digital as the nearly instant. Free and flawless ability to connect people, devices and physical objects anywhere.

By 2025 forecasters expect that some 20 billion devices will be connected, nearly three times the world population.

Passenger Interface is a transformational technology innovation uniquely designed for public transport passengers. It will help customers stay powered and connected to the train operator throughout their journey.

Passenger Interface has the potential to transform the image of public transport operators into digital technology leaders committed to delivering additional value for customers.

Your Expert Partner for Human Machine Interfaces21/03/20193 |

The connected passenger experience

It’s all about the mobile

• Entertainment, information and security

On the move - on the mobile

• Comfort, companionship and personal style

Charged-up - with no strings attached

• Opportunistic charging

• Surveys* show over 80% of people experience ‘low battery anxiety’

Cables - lost, broken or forgotten?

• Qi inductive charging - passengers are going wireless *LG survey 2016

Your Expert Partner for Human Machine Interfaces21/03/20194 |

Qi inductive charging

Qi (pron “Chee”) is a global wireless charging standard for iOS and Android

Majority of new phones made after 2017 have Qi built-in

Over 2,000 certified Qi products now available

Location of the Qi charging receiver differs across phones

Currently phones need be precisely placed on the charging pad

EAO Passenger Interface can be built-in to vertical applications such as seatbacks, grab poles and partitions

Table top version is also available for integration

Your Expert Partner for Human Machine Interfaces21/03/20195 |

The EAO Passenger Interface Innovative Qi inductive charging system

Phone placement issues are overcome due to holster multi-coil charging system

Seatback holster or integrated table versions

Design can be customised to match interiors with adaptor plates for different seat designs

Reliable and tamperproof sealed charger

Monetise system via iBeacon or sponsorship

USB connection also included on both variants

Your Expert Partner for Human Machine Interfaces21/03/20196 |

Benefits to the passenger

Phone charging without a cable

• Convenient and reliable

• USB socket included for older phones or for a second device

Seatback charging holster

•All seats can have access to a charger

•Phone is held securely in holster

Table top charger

• Phone can be charged whilst flat on table and also viewed

Added value services –through phone app

•Train operator’s App can provide journey information, ticket validation, trolley service request etc.

Your Expert Partner for Human Machine Interfaces21/03/20197 |

Benefits to the train operating company (TOC)

Clear improvement to the passenger experience

Improves passenger satisfaction by reducing travelling stress

Can be retrofitted into seats and tables during refurbishment

The unit can be branded to a sponsor or the train operator

iBeacon integrates passenger with operator app via the cloud

Potential to develop smart seating and trolley service requests

Generate advertising revenue, encourage on-board purchases

The train operator can analyse customer behaviour

Data collected can be used with Passenger Counting Systems

Your Expert Partner for Human Machine Interfaces21/03/20198 |

EAO iBeacon Operation

When a passenger uses Passenger Interface to wirelessly charge their phone, the iBeacon is activated and connects their phone to the Passenger Interface cloud using Bluetooth Low Energy. The iBeacon’s unique address will then identify the train operator API code, and also send back the train, carriage and position ID.*

Once the train operator API code is received the phone will search for and open an app containing the train operator API code. Passenger Interface has now established communication between the passenger's phone and the operator’s app.

Passengers using USB charging will need to simply touch their phones once onto the charger unit to activate the iBeacon and launch the app.

No passenger data is stored in the Passenger Interface cloud, removing any GDPR issues.

*Subject to app development and cloud based service fees for the operator

Your Expert Partner for Human Machine Interfaces21/03/20199 |

EAO iBeacon Communication Concept

Operators API code transmitted

Passenger Interface

Cloud

iBeacon ID

Train-Coach-Seat ID

iBeacon active when chargingStep 1

Step 2 Operator and passenger

two way direct communication

iBeacon active when chargingOperator’s

Cloud

API

Managed iBeacon fleet registration data

*Subject to app development and cloud based service fees for the operator

Your Expert Partner for Human Machine Interfaces21/03/201910 |

Benefits to the train operating company (TOC)

Reduction in train operator marketing costs:

Train operators currently spend substantial amounts on advertising posters for trains. The Passenger Interface gives the functionality to turn the passenger’s phone into the marketing stream.

In the UK, train operators are currently considering introducing headrest or table top displays to be able to display Passenger Information and advertising. The Passenger Interface also provides a solution for this function.

Your Expert Partner for Human Machine Interfaces

Broad range of phone app possibilities

21/03/201911 |

Smart Ticketing Journey planning Link to operator App

Your Expert Partner for Human Machine Interfaces21/03/201912 |

Designed for the rail market

Designed from the outset for the passenger rail environment

Developed to meet rail safety requirements and standards

EAO has a reputation for innovative, reliable solutions in rail

Designed and assembled in the UK

Supported by EAO’s global network

Created to enhance the Customer Experience

Materials and construction selected for durability

Replaceable USB socket located to prevent damage

IP rated for reliability and resistance to accidental spillage

Minimal exposed fixings for secure design

Full engineering support available for retro-fitting to existing trains

Your Expert Partner for Human Machine Interfaces21/03/201913 |

Product specifications – Holster version

Operating Voltage;

5VDC, 1A output

Inductive and USB

Dimensions:

164.6 x 94.91 x 32mm

Materials:

Aluminium housing

Soft touch plastic insert

Nylon retaining clips

Standard aluminium colour is RAL9006, but custom colours available. Interface plates and engineering support available for retro-fitting in refurbishment applications.

Your Expert Partner for Human Machine Interfaces21/03/201914 |

Product specifications – Seatback version

Operating Voltage;

5VDC, 1A

Inductive and USB

Dimensions:

128.2mm x 60.3mm x 11.6mm

Materials:

Polycarbonate

Your Expert Partner for Human Machine Interfaces21/03/201915 |

Product specifications – Table top version

Operating Voltage;

5VDC, 1A

Inductive and USB

Dimensions:

70 Ø by 10 mm

Materials:

Polycarbonate

Your Expert Partner for Human Machine Interfaces21/03/201916 |

Thank youfor your attention.Your Expert Partner for Human Machine Interfaces

eao.com/passenger-interface