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Outlook Voice Access User Interfaces E-Mail and Voice Mail Commands Reference Outlook Voice Access Command Reference Applies to: Exchange Server 2010 SP1 Topic Last Modified: 2011-04-24 Outlook Voice Access lets Unified Messaging (UM)-enabled users access their Microsoft Exchange Server 2010 mailbox using analog, digital, or mobile telephones. Using the menu system found in Outlook Voice Access, UM-enabled users can read e-mail, listen to voice messages, interact with their Outlook calendar, access their personal contacts, and manage personal options such as configuring their Outlook Voice Access PIN or recording their voice mail recordings. This topic contains a list of the commands and how they are used by Outlook Voice Access users when they call in to a subscriber access number to access their Exchange 2010 mailbox. There are two Exchange 2010 Unified Messaging user interfaces available to subscribers: the Telephone User Interface (TUI) and the Voice User Interface (VUI). In Exchange 2010, these two interfaces together are called Outlook Voice Access. Outlook Voice Access can be used when subscribers access the Unified Messaging system from an external or internal telephone to access their personal e-mail, voice messages, contacts, and calendaring information in their Exchange 2010 mailbox. For more information about the user interfaces that are used by Outlook Voice Access users, see the following topics: Understanding the DTMF Interface 1 Understanding Automatic Speech Recognition Directory Lookups 2 As an Outlook Voice Access user, when you dial in to a subscriber access number, you are presented with menu options that enable you to access your Exchange 2010 mailbox and manage your e-mail and voice mail. The following table lists the commands that are available for managing your e-mail and voice mail. E-mail and voice mail commands Voice command Touchtone command Description "Play" Plays the current e-mail or voice mail message. "Next" # Reads the next e-mail or voice mail message. "Next unread" 00 followed by ## Reads the next unread e-mail message. Available only for e-mail. "Delete" 7 Deletes the current e-mail or voice mail message.

Outlook Voice Access Command Reference · 2014-01-27 · Outlook Voice Access User Interfaces E-Mail and Voice Mail Commands Reference Outlook Voice Access Command Reference Applies

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Page 1: Outlook Voice Access Command Reference · 2014-01-27 · Outlook Voice Access User Interfaces E-Mail and Voice Mail Commands Reference Outlook Voice Access Command Reference Applies

Outlook Voice Access User Interfaces

E-Mail and Voice Mail Commands Reference

Outlook Voice Access CommandReference

Applies to: Exchange Server 2010 SP1

Topic Last Modified: 2011-04-24

Outlook Voice Access lets Unified Messaging (UM)-enabled users access their Microsoft ExchangeServer 2010 mailbox using analog, digital, or mobile telephones. Using the menu system found in OutlookVoice Access, UM-enabled users can read e-mail, listen to voice messages, interact with their Outlookcalendar, access their personal contacts, and manage personal options such as configuring theirOutlook Voice Access PIN or recording their voice mail recordings. This topic contains a list of thecommands and how they are used by Outlook Voice Access users when they call in to a subscriberaccess number to access their Exchange 2010 mailbox.

There are two Exchange 2010 Unified Messaging user interfaces available to subscribers: theTelephone User Interface (TUI) and the Voice User Interface (VUI). In Exchange 2010, these twointerfaces together are called Outlook Voice Access. Outlook Voice Access can be used whensubscribers access the Unified Messaging system from an external or internal telephone to accesstheir personal e-mail, voice messages, contacts, and calendaring information in their Exchange 2010mailbox.

For more information about the user interfaces that are used by Outlook Voice Access users, see thefollowing topics:

Understanding the DTMF Interface1

Understanding Automatic Speech Recognition Directory Lookups2

As an Outlook Voice Access user, when you dial in to a subscriber access number, you are presentedwith menu options that enable you to access your Exchange 2010 mailbox and manage your e-mailand voice mail. The following table lists the commands that are available for managing your e-mailand voice mail.

E-mail and voice mail commands

Voicecommand

Touchtonecommand

Description

"Play" Plays the current e-mail or voice mail message.

"Next" # Reads the next e-mail or voice mail message.

"Next unread"00 followedby ##

Reads the next unread e-mail message. Available only for e-mail.

"Delete" 7 Deletes the current e-mail or voice mail message.

Page 2: Outlook Voice Access Command Reference · 2014-01-27 · Outlook Voice Access User Interfaces E-Mail and Voice Mail Commands Reference Outlook Voice Access Command Reference Applies

"Reply" 8 Replies to the user who sent the current e-mail or voice mail message.

"Reply all"00 followedby 88

Replies to the user of the current e-mail message. Not an availableoption for voice mail messages.

"Mark asunread"

9 Marks the e-mail message as Unread.

"End" 33Stops reading and goes to the end of the current e-mail or voice mailmessage.

"Moreoptions"

00 Opens the More Options menu.

"Previous"00 followedby 11

Reads the previous e-mail or voice mail message.

"Read theheader"

Reads the header of the e-mail or voice mail message.

"Call sender"00 followedby 2

Places a call to the user who sent the current e-mail or voice mailmessage.

"Forward"00 followedby 6

Forwards the current e-mail or voice mail message to other e-mailrecipients or groups.

"Flag forfollow up"

00 followedby 44

Marks or flags the current e-mail or voice mail message for follow up.

"Find byname"

Uses the user's name to locate e-mail or voice mail messages in theuser's mailbox.

"Deleteconversation"

00 followedby 77

Deletes all the e-mail messages that are associated with an e-mailconversation. Available only for e-mail.

"Hideconversation"

00 followedby 99

Hides additional e-mail messages that are contained within the same e-mail conversation. Available only for e-mail.

"Envelopeinformation"

00 followedby 5

Reads the envelope information for the e-mail or voice mail message.

"Selectlanguage"

00 followedby 55

Lets you select the language in which you want the e-mail or voice mailmessage to be read.

Page 3: Outlook Voice Access Command Reference · 2014-01-27 · Outlook Voice Access User Interfaces E-Mail and Voice Mail Commands Reference Outlook Voice Access Command Reference Applies

Important:

Calendar Options Command Reference

"Rewind" or"Repeat"

1 Rewinds or repeats the current e-mail or voice mail message. Availableonly while the message is being played.

"Pause" 2Pauses the current e-mail or voice mail message. Available only while themessage is being played.

"Fastforward"

3Fast forwards the current e-mail or voice mail message. Available onlywhile the message is being played.

"Slow down" 4Plays or reads the current e-mail or voice mail message more slowly.Available only while the message is being played.

"Faster" 6Plays or reads the current e-mail or voice mail message faster. Availableonly while the message is being played.

"Previous" 11Reads the previous e-mail message from the beginning. Available only fore-mail.

"Replay"00 followedby 1

Replays the current e-mail or voice mail message.

"Repeat" 0 Repeats the current menu options.

"Main menu" * Exits to the main menu.

If you need to access the e-mail message after you delete it using Outlook Voice Access, youcan use Outlook Web App or Outlook to move the e-mail message back into the appropriate folderfrom the Deleted Items folder. You cannot use Outlook Voice Access to access the Deleted Itemsfolder.

As an Outlook Voice Access user, when you dial in to a subscriber access number, you are presentedwith menu options that enable you to access your Exchange 2010 mailbox and manage your calendar.The following table lists the commands that are available for managing your calendar.

Calendar commands

Voicecommand

Touchtonecommand

Description

"Next" # Reads the next calendar appointment.

"Next day" ## Opens and reads the calendar appointments for the next day.

Repeats the menu options that are available. Or, if you are using the

Page 4: Outlook Voice Access Command Reference · 2014-01-27 · Outlook Voice Access User Interfaces E-Mail and Voice Mail Commands Reference Outlook Voice Access Command Reference Applies

"Repeat" 0 VUI, the system reads the calendar appointment again.

"More options" 00 Plays the more calendar options menu.

"Repeat" 1 Reads the calendar appointment again.

"Previousmeeting"

00 followedby 11

Opens the previous meeting that is scheduled.

"Call location" 2 Calls the telephone number that is listed for the meeting location.

"Call organizer"00 followedby 22

Calls the telephone number that is listed for the organizer of themeeting.

"I'll be late" 3 Sends an I'll be late message to all the meeting attendees.

"Accept" or"Tentativeaccept"

4 Accepts or tentatively accepts the meeting request.

"Meeting details" 5Reads or plays back the details of the meeting that is currently beingread.

"Attendancedetails"

00 followedby 55

Reads or plays the details of a meeting that is scheduled.

"Forward"00 followedby 6

Forwards a meeting request for the meeting to another user.

"Decline" or"Cancel"

7 Declines or cancels the meeting request.

"Clear mycalendar"

00 followedby 77

Clears your calendar for a specific time period for that day.

"Reply"00 followedby 8

Replies to the meeting organizer.

"Reply all"00 followedby 88

Replies to all the meeting attendees.

"Repeat menu"5 followedby 0 Repeats the menu options that are available.

Page 5: Outlook Voice Access Command Reference · 2014-01-27 · Outlook Voice Access User Interfaces E-Mail and Voice Mail Commands Reference Outlook Voice Access Command Reference Applies

Personal Contacts Options Commands Reference

"Rewind" 5 followedby 1

Rewinds the meeting details.

5 followedby 11

Returns to the beginning of the meeting details.

5 followedby 2

Pauses and resumes playback of the meeting details.

"Fast forward"5 followedby 3

Skips forward within the meeting details.

"End"5 followedby 33

Skips to the end of the meeting details.

5 followedby 4

Plays or reads the meeting details slower.

5 followedby 55

Selects the language that will be used to read the meeting details.

5 followedby 6

Plays or reads the meeting details faster.

"Main menu" * Exits to the main menu.

As an Outlook Voice Access user, when you dial in to a subscriber access number, you are presentedwith menu options that enable you to access your Exchange 2010 mailbox and call or send a messageto a personal contact. If you choose to use the VUI, which is selected by default, and select thepersonal contacts menu option, the system will prompt you to input the name of the personalcontact. However, to locate a user in the directory, you must use the touchtone or dual tone multi-frequency (DTMF) interface. The following table lists the commands that are available for managingyour contacts.

Personal contact commands

Voicecommand

Touchtonecommand

Description

"Directory" 00 Searches the directory for a user.

"Play details" 1Plays the details of the personal contact, such as the telephonenumbers that are listed for the personal contact.

"Send amessage"

3 Sends a message to the personal contact that is selected.

Page 6: Outlook Voice Access Command Reference · 2014-01-27 · Outlook Voice Access User Interfaces E-Mail and Voice Mail Commands Reference Outlook Voice Access Command Reference Applies

Personal Options Commands Reference

"Find anothercontact"

4 Finds another personal contact.

"Call the cell"2 followed by1

Calls the mobile telephone number that is listed for the personalcontact.

"Call theoffice"

2 followed by2

Calls the business or office telephone number that is listed for thepersonal contact.

"Call home"2 followed by3

Calls the home telephone number that is listed for the personal contact.

##Lets you enter the e-mail alias or name for the user in the directory ifusing the directory search feature.

"Main menu" * Exits to the main menu.

As an Outlook Voice Access user, when you dial in to a subscriber access number, you are presentedwith menu options that enable you to access your Exchange 2010 mailbox and manage your personaloptions. When you configure personal options using Outlook Voice Access, the DTMF or touchtoneinterface is the only interface that is available. The VUI or Automatic Speech Recognition (ASR) isnot available for configuring personal options. The following table lists the commands that areavailable for managing your personal options.

Personal options commands

Voicecommand

Touchtonecommand

Description

1 Turns on or off the telephone Out of Office greeting.

2Records the personal voice mail or Out of Office voice mailgreeting.

3 Changes the PIN that is used for Outlook Voice Access.

4 Starts using the VUI or touchtone interface.

5 Sets the local time zone to use.

6 Chooses the 12-hour or 24-hour time format.

* Returns to the main menu.

Page 7: Outlook Voice Access Command Reference · 2014-01-27 · Outlook Voice Access User Interfaces E-Mail and Voice Mail Commands Reference Outlook Voice Access Command Reference Applies

For More Information

© 2011 Microsoft. All rights reserved.

0 Repeats the menu options that are available.

For more information about subscriber access in Exchange 2010 Unified Messaging, see

Understanding Unified Messaging Subscriber Access3.For more information about the voice prompts that are used with subscriber access in

Exchange 2010 Unified Messaging, see Understanding Unified Messaging Audio Prompts4.For more information about client features in Exchange 2010 Unified Messaging, see

Understanding Client Features in Unified Messaging5.For more information about common user scenarios in Exchange 2010 Unified Messaging, see

Outlook Voice Access User Scenarios6.

Links Table

1http://technet.microsoft.com/en-us/library/aa996919.aspx

2http://technet.microsoft.com/en-us/library/aa996927.aspx

3http://technet.microsoft.com/en-us/library/bb124930.aspx

4http://technet.microsoft.com/en-us/library/bb124902.aspx

5http://technet.microsoft.com/en-us/library/dd297948.aspx

6http://technet.microsoft.com/en-us/library/bb266988.aspx

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