ORGANISATIONAL TRANSFORMATION AND THE Mapping this study ... CHAPTER 2: AN OVERVIEW OF ORGANISATIONAL TRANSFORMATION ... report relatively, low murder

ORGANISATIONAL TRANSFORMATION AND THE

MORALE OF THE POLICE: A COMPARATIVE

STUDY BETWEEN POTCHEFSTROOM AND

MAFIKENG

Gaotsiwe Samson Makaudi

B Crim (Justice), Hons B Crim (Justice),

Hons BA (Labour Relations)

Mini-dissertation submitted in partial fulfilment of the requirements for the

degree Magister Artium in Public Management and Governance at the

Potchefstroomse Universiteit vir Christelike Hoer Onderwys

Si~pervisor: Mr T.P. Venter

Potchefstroom

December 2001

ACKNOWLEDGEMENT .............................................................................................. 5 ABSTRACT ................................................................................................................ 6 CHAPTER 1: SETTING THE SCENE ....................................................................... 8

1.1 Introduction ................................................................................................. 8 -

............................................................................................. 1.2 Aims of this study 9 - 1.3 Central theoretical statement ................................. ... ................................. 10 - 1.4 Research methodology .............................. .. ................................................ 10 - 1.5 Mapping this study .......................................................................................... 10

CHAPTER 2: AN OVERVIEW OF ORGANISATIONAL TRANSFORMATION

AND MORALE .......................................................................................................... 12 2.1 Introduction ..................................................................................................... i2 - 2.2 Legislative Perspective on Transformation ..................................................... 12 -

............................... 2.2.1 The Constitution o f South Africa (Act 108 o f 1996) 13

........................ 2. The South African Police Service Act (Act 68 o f 1995) 14

............. ......................... 2. Emulovment Equity Act (Act 55 o f 1998) .. 14

............................ 2.2.4 The South A fiican Oualification Act (Act 58 o f 1995) 15

2.2.5 1 ...Transformation...f1995). 1.5 2.6 The White Paper on Transforming Public Service Delivery (1 997) ....... 16

2.2.7 Affirmative Ac~ion Policv 11 99 7 ) ........................................................... 16

2.3 Demands and Activities by members of SAPS ....................... ... . . . . . . . . . 19 - 2.4 Defining organisational transformation ...................................................... 21 -

2. Whv start a change programme? ............................................................ 28

2.4.2 Transformation in the South African Police Service ..................... .... 29

2.5 How to effect organisation change .................................................................. 33 -

2.6 The Manager's Role ...................................................................................... 35 -

2.7 Leadership in Times of Change ........................... .. ................................ 36 - 2.8 Morale ............................................................................................................. 38 -

................... 2. The relationship between morale and oraanisation change 40

2.9 Conclusion ................................................................................................ 41

CHAPTER 3: PROFILE OF THE SOUTH AFRICAN POLICE SERVICE IN THE

NORTH WEST PROVINCE ....................................................................................... 43 ..................................................................................................... 3.1 Introduction 43 -

...................................................................... 3.2 Elements of a provincial profile 43 -

3.3 The organisational structure of the SA Police Service ................................... 44 -

3.3.1 W%at is an ornanisation .......................................................................... 44

3. Types o f orpanisations ........................................................................... 46

3.4 ORGANISATION OF THE SOUTH AFRICAN POLICE SERVICE (SAPS148 - ............................................................................. 3.4.1 Control and command 49

................................................................. 3.4.2 Core Provincial Manapernent 51

......................................................... 3.4.3 Composition and strength o f SAPS 51

3.4.4 Career Development ............................................ , .................................. 53

3.4.5 Labour Relations ................................................................................ 54

3.6 Geographic Analvsis ............................. ........... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

3.4.7 Provincial Crinze Situation ............................... .. ................................. 55

........................................ 3.5 The North West Secretariat for Safety and Liaison 56 - .................................................................................................... 3.6 Conclusion 58 -

CHAPTER 4: RESEARCH RESULTS ...................................................................... 60 4.1 Introduction .......................................................................................... 60 -

4.2 Procedures ....................... ... .......................................................... 60 - 4.3 Reporting format ......................................................................................... 61 - 4.4 Statistical population of this study ........................ .... ......................... 61 - 4.5 Empirical results ............................................................................................ 61 -

4.5. i Question 1 ............................................................................................... 63

4.5.2 Question 2 ......................................... , ................................................... 63

4.4.3 Question 3 ................................... .. , . , ............................................. .. . . . . 64

4.5.4 Question 4 ............................................................................................ 64

............... ... .................................... . ........ ................... 4. Oz~zrestion 5 .. , , , , 55

4. Question 6 .......................................... ,, . . . . . . . . . . ,, ................................. 65

FIGURES

Figure 1 : Process of organisational development ................................ .22

Figure 2: Phases in the transformation process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Figure 3: Grave's stages of change .................................................... 26

.................................. Figure 4: Approach to change process in SAPS ..31

Figure 5: The change management process.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Figure 6: Change: growth or resistance cycle?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

............................................. Figure 7: Transformational Leadership.. .37

ANNEXURES

Annexure 1: Equity profile of SAPS in the North West Province

Annexure 2: Organisationas Structure of the SAPS in the North West Province

Annexure 3: Geographical map of North West Province

Annexure 4: Crime Statistics in the North West Province

APPENDICES

Appendix 1 : Interview Schedule

Appendix 2: Application for permission to conduct the study in SAPS

Appendix 3: Confirmation Letter of the study and purpose of study from the

faculty of social studies

Acknowledgement

To my wife, Puseletso, for the tolerance of an absent husband, and for the

encouragement she gave me.

To my children, Mathews and Theophillus, for reducing the noise level during

times of study.

To my mother - for believing in me.

To my study leader, Mr Theo Venter, for the tireless advice to students like me.

To the Provincial Commissioner Beetha, for having granted me the permission to

conduct interviews with South African Police Service (hereafter called SAPS)

members as well as to have the information relevant to my studies.

To all SAPS members whom I have interviewed, for their cooperation and

understanding during the process.

To God Almighty, for the strength He gave me.

ABSTRACT

In today's volatile business environment, the need for gauging employee reaction

to organisation change is acute. This is especially true in the changing South

African context. The South African Police Service (SAPS) has experienced rapid

organisation change, including the nature and style of policing, the cultures,

structures, management styles and policies and the practises, amalgamation and

affirmative action. In order to transform the SAPS into a professional, efficient

and representative service, the management of SAPS need to be in touch with

the employees' reaction to these changes.

The purpose of this study is to determine the impact of organisational

transformation on the morale of SAPS members and to identify contributory

factors and direct causes that impact on morale.

Li