Organisational transformation and curriculum change: turning things

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  • Innovating e-Learning 2012 20 November 2012, 10:00 11:00 Session 3: Organisational Transformation Presented by Professor Mark Stubbs (MMU) Facilitated by Pam Parker (City University) Session Outline 1. Tips for using Collaborate in the session 2. Drivers for transformation 3. Approach to transformation

  • Organisational Transformation: turning things around

  • Reputation

    Resources

    Vicious or Virtuous Cycle?

    Fees

    KIS?

    NSS

    League Tables

    Social media?

  • So, how do you turn things around?

  • 1. Understand the important dynamics

  • Student Retention Success &

    Satisfaction

    Student Intake (Aspirations, Attitude

    & Abilities)

    Learning, Teaching, Assessment & Personal Development

    Processes, Facilities & Resources

    Reputation Marketing & Recruitment

    Processes

    All Year Numbers

    Resource allocation

    League table rankings

    Mainstream UG & PG Provision

  • Student Retention Success &

    Satisfaction

    Student Intake (Aspirations, Attitude

    & Abilities)

    Learning, Teaching, Assessment & Personal Development

    Processes, Facilities & Resources

    Reputation Marketing & Recruitment

    Processes

    All Year Numbers

    Resource allocation

    League table rankings

    Mainstream UG & PG Provision

  • 2. Be clear what needs to be done

  • Student Retention Success &

    Satisfaction

    Student Intake (Aspirations, Attitude

    & Abilities)

    Learning, Teaching, Assessment & Personal Development

    Processes, Facilities & Resources

    Reputation Marketing & Recruitment

    Processes

    All Year Numbers

    Resource allocation

    League table rankings

    Mainstream UG & PG Provision

    A

    A Recruit to target

    B

    B Improve satisfaction, retention & success

    C

    C Inform decision-makers

  • 3. Set high-level goals

  • B Improve satisfaction, retention & success

    Great Online Experience

    (Seamless, personalised)

    Great Learning Spaces

    Great Teaching

  • B Improve satisfaction, retention & success

    Great Online Experience

    (Seamless, personalised)

    Great Learning Spaces

    Great Teaching

  • 4. Understand where change is required

  • Student Success Retention & Satisfaction

    Student Intake (Aspirations, Attitude

    & Abilities)

    Student Performance

    Reputation Quantity & Quality of Applications

    All Year Numbers

    Fee Income

    Assessment Outcomes

    Academic Standards

    LTA & PD Activities

    LTA Resources & Facilities

    Curriculum Design

    Staff-student Ratio

    Student Engagement Withdrawals

    Good Honours Progression Failure

    Course Admin

    Satisfaction Survey Responses

    Fee level

    Course Marketing

    Recruited Students

    Take-up of places

    Entry Standards

    Marketing & Recruitment

    Offers Made

    Learning, Teaching, Assessment & Personal Development

    Resource allocation for staff, services & facilities

    League table rankings

    Student Support

    Recruitment Targets

  • Student Success Retention & Satisfaction

    Student Intake (Aspirations, Attitude

    & Abilities)

    Student Performance

    Reputation Quantity & Quality of Applications

    All Year Numbers

    Fee Income

    Assessment Outcomes

    Academic Standards

    LTA & PD Activities

    LTA Resources & Facilities

    Curriculum Design

    Staff-student Ratio

    Student Engagement Withdrawals

    Good Honours Progression Failure

    Course Admin

    Satisfaction Survey Responses

    Fee level

    Course Marketing

    Recruited Students

    Take-up of places

    Entry Standards

    Marketing & Recruitment

    Offers Made

    Learning, Teaching, Assessment & Personal Development

    Resource allocation for staff, services & facilities

    League table rankings

    Student Support

    Recruitment Targets

  • Student Success Retention & Satisfaction

    Student Intake (Aspirations, Attitude

    & Abilities)

    Student Performance

    Reputation Quantity & Quality of Applications

    All Year Numbers

    Fee Income

    Assessment Outcomes

    Academic Standards

    LTA & PD Activities

    LTA Resources & Facilities

    Curriculum Design

    Staff-student Ratio

    Student Engagement Withdrawals

    Good Honours Progression Failure

    Course Admin

    Satisfaction Survey Responses

    Fee level

    Course Marketing

    Recruited Students

    Take-up of places

    Entry Standards

    Marketing & Recruitment

    Offers Made

    Learning, Teaching, Assessment & Personal Development

    Resource allocation for staff, services & facilities

    League table rankings

    Student Support

    Recruitment Targets

  • 5. Be bold and plan holistically

  • 5. Be bold and plan holistically

  • Design New

    Curriculum

    Review New

    Curriculum

    Approve New

    Curriculum

    Set up Curriculum

    in SRS

    Design Teaching Schedules

    Produce Timetables

    Publish Timetables

    Design Assessment Schedules

    Set up Submission

    System

    Publish Deadlines

    Set up Courses in

    VLE

    Build Courses in

    VLE

    Great Online

    Experience (Seamless,

    Personalised) Set up Reading

    Lists

    Pedagogic Input

    Learning Technology Input

    Library Input

    Curriculum Design Course Admin

    Learning, Teaching & Assessment Resources & Facilities

    Publish Reading

    Lists

  • Design New

    Curriculum

    Review New

    Curriculum

    Approve New

    Curriculum

    Set up Curriculum

    in SRS

    Design Teaching Schedules

    Produce Timetables

    Publish Timetables

    Design Assessment Schedules

    Set up Submission

    System

    Publish Deadlines

    Set up Courses in

    VLE

    Build Courses in

    VLE

    Great Online

    Experience (Seamless,

    Personalised) Set up Reading

    Lists

    Pedagogic Input

    Learning Technology Input

    Library Input

    Curriculum Design Course Admin

    Learning, Teaching & Assessment Resources & Facilities

    5 3

    6 4

    Publish Reading

    Lists

    New UG Curriculum

    New VLE & Portal

    Personal Timetables

    ELSOs (E-Learning Support Officers)

    3

    4

    5

    6

  • 6. Ensure youve got the right team to drive real change

  • DVC Student Experience

    PVC Curriculum Innovation

    Registrar Director Learning & Research IS

    Head of Business

    Improvement

    Programme Board

    Programme Support

    Head of Quality

    Head of Timetabling

    Assistant Registrar

    Head of Learning &

    Research Tech

    Business Improvement

    Team

    Work-stream Support

    Work-stream leads

    Asst Head Learning

    Innovation

    PVC Students

  • 7. Make big ask of key change-makers as small as possible

  • A big ask of academic colleagues While youre doing all you can to deliver student success, retention & satisfaction this year, please can you design New Curriculum, Teaching Schedules, Assessment Schedules & build it in the VLE ?

    made as small as possible Well only ask for the bare minimum and well only ask for it once

    You build the course content, and well ensure the course admin stuff appears automatically

  • 8. Make it stick with reinforcing change

  • Student Success Retention & Satisfaction

    Student Intake (Aspirations, Attitude

    & Abilities)

    Student Performance

    Reputation Quantity & Quality of Applications

    All Year Numbers

    Fee Income

    Assessment Outcomes

    Academic Standards

    LTA & PD Activities

    LTA Resources & Facilities

    Curriculum Design

    Staff-student Ratio

    Student Engagement Withdrawals

    Good Honours Progression Failure

    Course Admin

    Satisfaction Survey Responses

    Fee level

    Course Marketing

    Recruited Students

    Take-up of places

    Entry Standards

    Marketing & Recruitment

    Offers Made

    Learning, Teaching, Assessment & Personal Development

    Resource allocation for staff, services & facilities

    League table rankings

    Student Support

    Recruitment Targets

    1

    ESRA 1 2

    2 Student Journey Map

    3

    3 New Curriculum

    4

    4 New VLE & Portal

    5

    5 Personal Timetables

    6

    6 ELSOs

    7

    7 Student Engagement

    8

    8 Acad Support Tutors

    9

    9 CMI for Units & Progs

    10

    10 TRAFFIC

    11

    11 Analytics

    12

    12 Good to Great Teaching

  • Q. Key differences with Kotters 8 steps?

    1. Establish sense of urgency 2. Create guiding coalition 3. Develop a change vision 4. Communicate vision for buy-in 5. Empower broad-based action 6. Generate short-term wins 7. Never let up 8. Incorporate change into the culture

    1. Under