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Organisational Culture Change and Leadership in a Multi Utility
Culture Survey
• Human Synergistics engaged• Executive Team completed
Leadership Impact Survey• Organisational Culture Inventory
(OCI) and Organisational Effectiveness Inventory (OEI) surveys undertaken over 4 week period – July 2009
• 43% response rate
Survey Results
• Balance of task and people
• High security focus• Primary styles driving
culture – avoidance and oppositional
• Minimal Constructive styles
• Very busy, yet not focussed on the right things
Operational Business UnitsNetworks Generation Remote
Operations
Water Services
Retail
What the data told us
• Consistent cultural style across business units and locations
• Culture firmly entrenched• Challenged the “we’re different” myth• High job security, positive intention to
stay and low stress• Mission and Philosophy, Leadership
and Management, Problem solving skills
Understanding Culture
Leadership Culture Performance
Leadership | Culture | Performance
2009 Results N = 27 2011 Results ; N = 53
Style Percentile
Test Retest Shift
Significance Style Percentile
Test Retest Shift
Significance Style Percentile
Test Retest Shift
Significance
NS: Not Significant; *: p < 0.05; **: p < 0.01; ***: p < 0.001. Statistical results are based on t-tests carried out on raw (rather than normed) scores.
Service Delivery Business Unit
Achievement Approval Oppositional22 34 12 59 35 -24 77 52 -250.303 NS 0.116 NS 0.160 NS
Self-Actualising Conventional Power14 34 20 62 37 -25 35 25 -100.088 NS 0.122 NS 0.436 NS
Humanistic-Encouraging
Dependent Competitive44 63 19 67 34 -33 52 33 -190.287 NS 0.083 NS 0.252 NS
Affiliative Avoidance Perfectionistic30 55 25 72 51 -21 45 21 -240.119 NS 0.175 NS 0.165 NS
2009 Results N = 19 2011 Results N = 14
Style Percentile
Test Retest Shift
Significance Style Percentile
Test Retest Shift
Significance Style Percentile
Test Retest Shift
Significance
NS: Not Significant; *: p < 0.05; **: p < 0.01; ***: p < 0.001. Statistical results are based on t-tests carried out on raw (rather than normed) scores.
Internal Support Business Unit
Achievement Approval Oppositional48 10 -38 30 36 6 61 47 -140.037 * 0.835 NS 0.580 NS
Self-Actualising Conventional Power40 10 -30 48 64 16 46 34 -120.114 NS 0.590 NS 0.680 NS
Humanistic-Encouraging
Dependent Competitive33 26 -7 32 42 10 41 27 -140.754 NS 0.737 NS 0.634 NS
Affiliative Avoidance Perfectionistic28 9 -19 54 71 17 41 41 00.199 NS 0.565 NS 0.980 NS
2009 Results N = 7 2011 Results N = 14
Style Percentile
Test Retest Shift
Significance Style Percentile
Test Retest Shift
Significance Style Percentile
Test Retest Shift
Significance
NS: Not Significant; *: p < 0.05; **: p < 0.01; ***: p < 0.001. Statistical results are based on t-tests carried out on raw (rather than normed) scores.
High Performing Technical Team within Operational Business Unit
Achievement Approval Oppositional21 81 60 19 36 17 21 34 130.095 NS 0.334 NS 0.541 NS
Self-Actualising Conventional Power39 88 49 38 37 -1 12 10 -20.178 NS 0.987 NS 0.820 NS
Humanistic-Encouraging
Dependent Competitive48 92 44 14 48 34 20 15 -50.090 NS 0.256 NS 0.754 NS
Affiliative Avoidance Perfectionistic26 78 52 37 8 -29 10 73 630.052 NS 0.246 NS 0.006 **
What the results told us
• Moving in the right direction• Varied rates of progress• Business units need to do more• Leadership – culture – performance
link was apparent• Move from knowing to doing • Continue with current activities and
do more
Challenges of change
• Executive Buy In• Maintaining momentum• Time • Working in the culture• Change fatigue• Competing with operational demands-
keeping culture change on the agenda• Encouraging support and creating
environment for new leaders to develop and apply learnings
Insights
• Engineering mindset • Leadership and commitment• Revisit the basics• Keep focus on what is needed to
change• Support• Takes time• Celebrate every win, acknowledge
achievement and reflect
What’s next?
• Building accountability• Recognition and Acknowledgement• Continue with existing initiatives• Increased business unit involvement
and action• Team leader development programs• Coaching for improvement and
support