Oracle User Productivity Kit 3.5

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<ul><li><p>Oracle User Productivity Kit 3.5</p><p>Build high-quality training simulations using Oracle UPK 3.5</p><p>Dirk Manuel</p><p> BIRMINGHAM - MUMBAI</p><p>This material is copyright and is licensed for the sole use by Vadim Kudria on 8th October 2009</p><p>6352 108th St, , Forest Hills, , 11375</p></li><li><p>Oracle User Productivity Kit 3.5</p><p>Copyright 2009 Packt Publishing</p><p>All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.</p><p>Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the author, Packt Publishing, nor its dealers or distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book.</p><p>Packt Publishing has endeavored to provide trademark information about all the companies and products mentioned in this book by the appropriate use of capitals. However, Packt Publishing cannot guarantee the accuracy of this information.</p><p>First published: September 2009</p><p>Production Reference: 2240909 </p><p>Published by Packt Publishing Ltd. 32 Lincoln Road Olton Birmingham, B27 6PA, UK.</p><p>ISBN 978-1-849680-16-5</p><p>www.packtpub.com</p><p>Cover Image by Parag Kadam (paragvkadam@gmail.com)</p><p>This material is copyright and is licensed for the sole use by Vadim Kudria on 8th October 2009</p><p>6352 108th St, , Forest Hills, , 11375</p><p>Download at WoweBook.Com</p></li><li><p>Credits</p><p>AuthorDirk Manuel</p><p>ReviewerSjoerd De Vries</p><p>Acquisition EditorJames Lumden</p><p>Development EditorChaitanya Apte</p><p>John Antony</p><p>Technical EditorChaitanya Apte</p><p>IndexerMonica Ajmera</p><p>Editorial Team LeaderAkshara Aware</p><p>Project Team LeaderPriya Mukherji</p><p>Project CoordinatorAshwin Shetty</p><p>ProofreaderChris Smith</p><p>Jeff Orloff</p><p>Lynda Sliwoski</p><p>GraphicsNilesh R. Mohite</p><p>Production Coordinator Aparna Bhagat</p><p>Shantanu Zagade</p><p>Cover WorkAparna Bhagat</p><p>This material is copyright and is licensed for the sole use by Vadim Kudria on 8th October 2009</p><p>6352 108th St, , Forest Hills, , 11375</p><p>Download at WoweBook.Com</p></li><li><p>About the author</p><p>Dirk Manuel is a freelance documentation and training consultant, specializing in projects for the large-scale implementation of SAP. Dirk has been using UPK and its precursor OnDemand for five years, during which time he has developed hundreds of well-received simulations. Dirk has provided training on UPK and OnDemand to UPK developers in Europe, Asia Pacific, and the Americas.</p><p>Originally from the United Kingdom, Dirk has lived and worked in England, Germany, Belgium (twice), and Singapore, before settling in Houston, Texas.</p><p>Dirk has a B.Sc. (Hons.) in Computer Science, and a City &amp; Guilds in the Communication of Technical Information. He is a Fellow of the Institute of Scientific and Technical Communicators (ISTC) and a Senior Member of the Society for Technical Communication (STC).</p><p>This material is copyright and is licensed for the sole use by Vadim Kudria on 8th October 2009</p><p>6352 108th St, , Forest Hills, , 11375</p><p>Download at WoweBook.Com</p></li><li><p>Acknowledgment</p><p>This book has been neither a labor of love nor a life's work. Being a Technical Writer by trade, documenting what I know is almost impossible to avoid. After being asked on several occasions if I could recommend a good book on UPK/OnDemand, and always having to reply that there simply weren't any books, good or bad, I decidedany books, good or bad, I decided books, good or bad, I decided to write my own.</p><p>This book is a distillation of five years' experience with UPK and OnDemand, and of teaching it to other developers.</p><p>I have seen many poor examples of simulations created using UPK or OnDemand, due primarily to a lack of knowledge on the part of the developers of the capabilities of UPK. My sole intention with this book is to show developers that it is not difficult to create truly impressive training simulations, with the correct knowledge and just a little effort.</p><p>I would like to thank the staff at Packt for their support, my long-standing client, ExxonMobil, for giving me the opportunity to learn so much about UPK and OnDemand, and the extremely knowledgeable Sjoerd De Vries, for doing such a great job on the technical review. I would also like to thank Seigun Kosabayashi and Yuki Iida for the Japanese texts, and Marc Wilms for the (petit) French.</p><p>This material is copyright and is licensed for the sole use by Vadim Kudria on 8th October 2009</p><p>6352 108th St, , Forest Hills, , 11375</p><p>Download at WoweBook.Com</p></li><li><p>About the reviewer</p><p>Sjoerd de Vries is a senior e-learning consultant and project manager for customers of SMS implementation engineers (http://www.smsnet.nl) in The Netherlands. In his work, he combines e-learning, documentation, and change management aspects to "engineers" in larger ERP and CRM software-implementation projects, for customers like SaraLee, Philip Morris, Ericsson, ExxonMobil, Hunter Douglas, ABN-AMRO, Dutch Ministry of Defense, and many others. </p><p>In these projects, the users of the software will have an important place in "learning by doing" and increasing performance support within their company. One of the preferred tools for almost 8 years is OnDemand software, currently renamed as Oracle's User Productivity Kit (UPK) as well as Knowledge Pathways (UPK Pro), also by Oracle.</p><p>As the first Dutch partner of OnDemand Software, SMS implementation engineers have implemented, trained, and supported OnDemand Software in Europe since 2001. Since 2004 the company also became a partner of Oracle to support the User Productivity Kit that was created by OnDemand Software to support Oracle implementations only. In 2008 OnDemand Software was acquired by Oracle and SMS implementation engineers became a Certified Partner of Oracle and also won the Best Partner Award.</p><p>The many years of experience in implementing, consulting, training, and content creation means that OnDemand and UPK have hardly any mysteries for Sjoerd. He became an appreciated and highly involved member of the OnDemand Software community (currently transitioned to the Oracle Support and LinkedIn communities about the UPK). At the last UPK Users' Conference in 2008, Sjoerd also won an "OSCA" award in an UPK contest. For his years of contribution to OnDemand and the later UPK, Sjoerd was asked to contribute to this book as a technical reviewer. Because sharing ideas and knowledge is his main job, he gladly cooperated and hopes that the readers of this book also will learn to like the UPK and understand its big advantage as a training and performance support tool.</p><p>This material is copyright and is licensed for the sole use by Vadim Kudria on 8th October 2009</p><p>6352 108th St, , Forest Hills, , 11375</p><p>Download at WoweBook.Com</p></li><li><p>Sjoerd has a Masters degree in Science and graduated after his study at the "Vrije Universiteit" in the Netherlands as a teacher (1st degree). After several jobs as a Biology teacher he joined SMS implementation engineers in 1998 and became an e-learning expert. Sjoerd is also chief editor of a Dutch web site for E-learning &amp; Education. </p><p>Sjoerd is a real Dutch name and since it is often asked, it is pronounced as "shoe 'rd". Feel free to contact him via his company or LinkedIn.</p><p>LinkedIn: http://www.linkedin.com/in/somdv. </p><p>This material is copyright and is licensed for the sole use by Vadim Kudria on 8th October 2009</p><p>6352 108th St, , Forest Hills, , 11375</p><p>Download at WoweBook.Com</p></li><li><p>This material is copyright and is licensed for the sole use by Vadim Kudria on 8th October 2009</p><p>6352 108th St, , Forest Hills, , 11375</p><p>Download at WoweBook.Com</p></li><li><p>I would like to dedicate this book to my children, Finn, Freya, and Gil, who are the reason why I still do what I do (even if they have no idea what that is).</p><p>This material is copyright and is licensed for the sole use by Vadim Kudria on 8th October 2009</p><p>6352 108th St, , Forest Hills, , 11375</p><p>Download at WoweBook.Com</p></li><li><p>This material is copyright and is licensed for the sole use by Vadim Kudria on 8th October 2009</p><p>6352 108th St, , Forest Hills, , 11375</p><p>Download at WoweBook.Com</p></li><li><p>Table of ContentsPreface 1Chapter 1: Oracle User Productivity Kit 7</p><p>What is UPK? 7A brief history of UPK 8</p><p>Why use UPK? 8Instructor-led training 10Self-paced learning 11</p><p>How does UPK work? 11Output formats 12</p><p>Online delivery 13Documentation 17</p><p>Deciding how you will use UPK 19Choosing delivery formats 19Styles and standards 20When to record 21What to record 21</p><p>Summary 22Chapter 2: Organizing your Library 23</p><p>Accessing the Library 24Working in the Developer screen 25</p><p>Changing the screen layout 26The Properties pane 26The Broken Links pane 27The Related Documents pane 28Arranging panes on the screen 28</p><p>Changing the information displayed for objects 32Working with Views 35</p><p>This material is copyright and is licensed for the sole use by Vadim Kudria on 8th October 2009</p><p>6352 108th St, , Forest Hills, , 11375</p><p>Download at WoweBook.Com</p></li><li><p>Table of Contents</p><p>[ ii ]</p><p>Choosing a structure for your Library 37Creating folders 40Changing the Library structure 40Summary 41</p><p>Chapter 3: Recording a Simulation 43How UPK captures a recording 43</p><p>Automatic recording 45Capturing actions 46</p><p>Problematic actions 46Planning your recording 47Setting your content defaults 50</p><p>General options 50Options for Bubble Text 52Options for the Introduction/End Frames 55Options for String Input 56</p><p>Our first recording 57Creating an empty Topic 58Recording an empty Topic 59Recording a Topic immediately 59The Recorder window 60</p><p>The Recorder window for automatic recording 62Our sample exercise 62</p><p>Setting your Recorder options 64Recording drag-and-drop activities 66Summary 78</p><p>Chapter 4: Editing a Topic 79Understanding the Topic Editor screen 80</p><p>The Screenshot pane 81The Frame Structure pane 82The Property Editor panes 86</p><p>Adjusting actions 87The Action Properties pane 87Working with mouse Actions 89</p><p>Adjusting Action Areas 90Adjusting Bubble Text 92</p><p>Working with keyboard Actions 94Working with string input Actions 98</p><p>Adjusting the string input action area 104Adjusting the background color 105Adjusting the font 107</p><p>This material is copyright and is licensed for the sole use by Vadim Kudria on 8th October 2009</p><p>6352 108th St, , Forest Hills, , 11375</p><p>Download at WoweBook.Com</p></li><li><p>Table of Contents</p><p>[ iii ]</p><p>Controlling what the user can enter 108Case sensitivity and password fields 114</p><p>Changing the Bubble 115The Bubble Properties pane 115Changing the Bubble format 116</p><p>Changing the Bubble pointer 116Repositioning the Bubble 117Changing the size of the Bubble 118Adding an icon to a Bubble 118</p><p>Changing the Bubble Text 119Template Text versus Custom Text 120Using Custom Text 121Choosing which texts are displayed 122Formatting Bubble Text 123Tagging Custom Text for different modes 124</p><p>Undo 127Adjusting your recording 128</p><p>Adding missing Frames 128Inserting a No-context Frame 130Replacing screenshots 131Re-recording a Topic 134Editing screenshots 136</p><p>Choosing an image editing application 136Editing a screenshot 138</p><p>Deleting Frames 141Summary 143</p><p>Chapter 5: Building an Outline 145Outlines versus the Library 145Organizing your Topics 146Building an Outline 148</p><p>Step 1: Creating an Outline 148Step 2: Inserting Outline Elements into an Outline 151Step 3: Inserting a Topic 152Step 4: Inserting Topic placeholders 153Adjusting the Outline 154</p><p>Summary 160Chapter 6: Publishing Your Content 161</p><p>Pre-publication checks 162Checking your spelling 162</p><p>Changing your spelling options 166Updating the Glossary links 168</p><p>This material is copyright and is licensed for the sole use by Vadim Kudria on 8th October 2009</p><p>6352 108th St, , Forest Hills, , 11375</p><p>Download at WoweBook.Com</p></li><li><p>Table of Contents</p><p>[ iv ]</p><p>Testing your content 168Previewing a Topic 170Publishing your content 171</p><p>Publishing contenta generic approach 171Published folder structure 179</p><p>Publishing for online use 180Creating a Player 180</p><p>Publishing options 181Generated files 184Example output 185</p><p>Creating an HTML Web Site 186Publishing options 186Generated files 186Example output 187</p><p>Creating an LMS Package 191Publishing options 192Generated files 194Example output 194</p><p>Creating Standalone Topic Files 195Publishing options 195Generated files 197Example output 197</p><p>Publishing Documents 198Publishing a System Process document 199</p><p>Document Properties 199Publishing options 201Generated files 203Example output 203</p><p>Publishing an Instructor Manual 205Document Properties 205Publishing options 205Generated files 205Example output 206</p><p>Publishing a Job Aid 207Document Properties 207Publishing options 207Generated files 207Example output 208</p><p>Publishing a Test Document 209Document Properties 209Publishing options 210Generated files 210Example output 210</p><p>Publishing an HP Quality Center test script 211Document Properties 212Publishing options 212</p><p>This material is copyright and is licensed for the sole use by Vadim Kudria on 8th October 2009</p><p>6352 108th St, , Forest Hills, , 11375</p><p>Download at WoweBook.Com</p></li><li><p>Table of Contents</p><p>[ v ]</p><p>Generated files 213Example output 213</p><p>Publishing a Training Guide 214Document Properties 214Publishing options 214Generated files 214Example output 214</p><p>Automatic publishing 216Settings files 216The command line command 216Publishing via a batch job 218</p><p>Integrating published content into other environments 219Integrating a Topic into a presentation 219Integrating UPK into your application 223</p><p>What is context capturing, and what does it do? 224SmartMatch and SmartHelp 229</p><p>Summary 230Chapter 7: Version Management 233</p><p>Checking in a content object 234UPK Workflow 235Step 1: Selecting the content objects 237Step 2: Confirming the scope of the check-in 237Step 3: Specifying a reason for the change 239</p><p>Checking out a content object 240Cancelling the check-out of a content object 241</p><p>Working with document versions 242Displaying an earlier version 243Reverting to an earlier version 243</p><p>Restoring a deleted document 245Exporting and importing content 246</p><p>Exporting content objects 247Importing content objects 249</p><p>Converting content from a previous version of UPK or OnDemand 252Summary 256</p><p>Chapter 8: Allowing Alternatives 257Adding Alternative Actions 257</p><p>Automatically capturing Alternative Actions 264Alternative Paths and Branches 265</p><p>Adding an Alternative Path 266Changing the end point of an Alternative Path 269Deleting an Alternative Path 269</p><p>This material is copyright and is licensed for the sole use by Vadim Kudria on 8th October 2009</p><p>6352 108th St, , Forest Hills, , 11375</p><p>Download at WoweBook.Com</p></li><li><p>Table of Contents</p><p>[ vi ]</p><p>Inserting a Decision Frame 270Inserting a Branch 273</p><p>Changing the order of paths 276Deleting a decision path 277Decision Frames in See It! mode 277Decision Frames in Know It? mode 278</p><p>Stretching the envelope with Alternative Paths 278Looping back 279Automatically responding to user input 279</p><p>Summary 281Chapter 9: Adding Val...</p></li></ul>

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