Oracle Responsys Professional Services Descriptions · PDF file Responsys Monthly Strategic Marketing Services - Level 2 (NA Only) ... 5. Conduct one (1) web conference session of

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Oracle Responsys Professional Services Descriptions
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RESPONSYS IMPLEMENTATION SERVICES ...........................................................................................4
Responsys Elementary Smart Start Implementation Service ................................................................... 4
Responsys Universal Smart Start Implementation Service ....................................................................... 9
Responsys Enterprise Smart Start Implementation Service ................................................................... 15
Responsys Automatic Failover for Transactional Messages Implementation Service (NA Only) ........... 21
Responsys Marketing Platform API Triggered Messaging Implementation Service (NA Only) .............. 23
Responsys Marketing Platform Additional Account Implementation Service (NA Only) ....................... 25
Responsys Basic Push Implementation Service ...................................................................................... 28
Responsys Basic Mobile SMS Implementation Service ........................................................................... 30
RESPONSYS IMPLEMENTATION SERVICES ADD-ON’S ......................................................................... 32
Responsys Strategic Ramp Up SmartStart Add-On Service – Remote (NA Only) ................................... 32
Responsys SmartStart Implementation Services-Strategic Workshop Add-On Service-Remote (NA
Only) ........................................................................................................................................................ 34
Responsys SmartStart Implementation Services-Strategic Workshop Add-On Service–Onsite (NA Only)
................................................................................................................................................................ 36
Responsys Multibrand Smart Start Implementation Add On Service ..................................................... 38
RESPONSYS TECHNICAL SERVICES (NA Only) ..................................................................................... 41
Responsys Architecture Services, Level 1 (NA Only) ............................................................................... 41
Responsys Architecture Services, Level 2 (NA Only) ............................................................................... 43
Oracle Responsys Display Implementation Service (NA Only) ............................................................... 44
Oracle Responsys Display Monthly Services (NA Only) .......................................................................... 46
RESPONSYS STRATEGIC SERVICES ..................................................................................................... 47
Responsys Monthly Strategic Marketing Services - Level 1 (NA Only) ................................................... 47
Responsys Basic Strategic Monthly Consulting Services (NA Only) ........................................................ 54
Responsys Basic Strategic Services Email Accelerator Pack (NA Only) ................................................... 56
Responsys Premium Strategic Services Email Accelerator Pack (NA Only) ............................................ 58
Responsys Customer Insights Engine Monthly Services, Level 1 (NA Only) ........................................... 60

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Responsys Customer Insights Engine Monthly Services, Level 2 (NA Only) ........................................... 62
Responsys Predictive Audience Activity Model Scoring Services (NA Only) ........................................... 64
RESPONSYS DELIVERABILITY SERVICES .............................................................................................. 65
Responsys Deliverability for New IP Address – New Account Onboarding (NA Only) ........................... 65
Responsys Deliverability Consulting - Additional IP Address (NA Only) ................................................. 67
Responsys Deliverability Services - Level 1 (Monthly Reviews) (NA Only) ............................................. 69
Responsys Deliverability Services - Level 2 (Twice-Monthly Reviews) (NA Only) ................................... 71
Responsys Deliverability Services - Level 3 (Weekly Reviews) (NA Only) ............................................... 73
RESPONSYS EXPERT SERVICES .......................................................................................................... 75
Responsys Expert Services (NA Only) ...................................................................................................... 75
Responsys Expert Concierge Services (NA Only)..................................................................................... 76
Responsys Expert Services Workshop, Hourly Services (NA Only) ......................................................... 78
Oracle Marketing Cloud Expert Services (EMEA/JPAC/LAD) .................................................................. 79
Oracle Marketing Cloud Expert Concierge Services (EMEA/JPAC/LAD) ................................................. 81
RESPONSYS CAMPAIGN SERVICES (NA Only) ..................................................................................... 83
Responsys Campaign Monitoring Monthly Service, Level 1 (NA Only) .................................................. 83
Responsys Campaign Services, Basic (NA Only) ...................................................................................... 89
Responsys Campaign Creation Services, Level 1 (NA Only) .................................................................... 91
Responsys Campaign Creation Services, Level 2 (NA Only) .................................................................... 93
RESPONSYS CREATIVE SERVICES (NA Only) ....................................................................................... 95
Responsys Basic Creative Modular Email Template Services (NA Only) ................................................. 95
Responsys Creative Jump Start Services, Level 1 (NA Only) ................................................................... 97
Responsys Creative Jump Start Services, Level 2 (NA Only) ................................................................... 98
Responsys Creative Jump Start Services, Level 3 (NA Only) ................................................................. 100
RESPONSYS HOURLY SERVICES – Fixed Price ................................................................................... 102
Responsys Hourly Campaign Services, Advanced (NA Only) ................................................................ 102
Responsys Hourly Program Management Services (NA Only) .............................................................. 104
Responsys Hourly Technical Services (NA Only) ................................................................................... 106

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Responsys Hourly Strategy Premium Services (NA Only) ..................................................................... 108
Responsys Hourly Strategy Standard Services – Remote (NA Only) ..................................................... 110
Responsys Hourly Creative Services (NA Only) ..................................................................................... 112
RESPONSYS HOURLY SERVICES – Time & Materials ......................................................................... 114
Responsys Program Management Services (Per Hour) (NA Only) ........................................................ 114
Responsys Strategy Premium Services (NA Only) (Per Hour) ............................................................... 116
Responsys Strategy Standard Services (NA Only) (Per Hour) ............................................................... 118
PILLAR SERVICES ............................................................................................................................ 119
Oracle Marketing Cloud Campaign Services ......................................................................................... 120
Oracle Marketing Cloud Strategic Services ........................................................................................... 122
Oracle Marketing Cloud Creative Services ............................................................................................ 124
Oracle Marketing Cloud Transformation Services (EMEA/JPAC/LAD) .................................................. 126
Oracle Marketing Cloud Technical Services (EMEA/JPAC/LAD) ...............................................

Oracle Responsys Professional Services Descriptions · PDF file Responsys Monthly Strategic Marketing Services - Level 2 (NA Only) ... 5. Conduct one (1) web conference session of

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