Information about the serviceDescription of the serviceThese are the recharge options available once you are activated on Optus Prepaid Mobile Broadband. These recharges include the following allowances for use within Australia, which vary depending on the amount you recharge:

Critical information summary

Bonus dataMay take up to 72 hours to be applied and will expire at the same time as that recharge unless data rollover applies. Excludes SIM swaps. Not to be used with any other offer. Limit once per customer.

RechargingYou can recharge your service:• Online: Make a secure one-off recharge online by credit card,

debit card or PayPal by visiting optus.com.au/recharge• Vouchers: Pick up a voucher from any ‘yes’ Optus store

or participating retailers around Australia• Download the free My Optus app for iPad and Android tablets

available on the App Store or Google Play (download and use of app requires data usage)

Value added services and bolt-onsThis summary excludes any extra value added services (bolt-ons) that may be associated with your plan or added by you after you have activated your service.

ExpiryTo keep your service active you need to recharge within 6 months from your Data Allowance expiry, otherwise you may require a new SIM card to use the service.

Fair Go PolicyThe Fair Go Policy ensures that all our customers can access our services, and do not use our services in a manner that we consider ‘unreasonable’ or ‘unacceptable’, including, but not limited to ‘non-ordinary’ or ‘commercial purpose use’ of this plan. The policy also sets out your responsibilities when you use the internet, including any content which you publish online or by email. It also confirms steps we may take to ensure and monitor compliance with this policy as well as setting out our responsibilities to comply with directions from regulatory and other law enforcement bodies. You can find the policy at optus.com.au/fairgo

Information about pricing Minimum charge payable $5.Data usageData is counted in 1KB increments and includes both uploads and downloads. After you’ve used your Data Allowance, you will no longer be able to use your service until you recharge again.

Unused credit will roll over when you recharge before credit expiry. The maximum Data Allowance at any time is 50GB. You will forfeit any data you recharge over this 50GB limit.Cancellation feesThere are no cancellation fees associated with this plan.

Plan changesIf you change your plan to a different prepaid plan type you may lose your existing Data Allowance. Contact Customer Service if you would like further information.

Other informationUsing your service overseasYour included value does not include usage if you are overseas. If you’d like to use your service overseas you’ll need to purchase our Optus Prepaid Travel Packs™. For more information visit optus.com.au/travel

Customer serviceYou can call 1300 555 002 for assistance on your account balance, usage status, recharge options and other information.For other assistance and account information, see optus.com.au/customerhelp

Making changes to your serviceIf we make a change which we consider will impact you, we will provide you with notice in writing 21 days before the change occurs and we will offer you the rights to cancel the service within 42 days from the date of our notice in writing. Please see our SFOA at optus.com.au/standardagreements for an explanation of what we consider is an impact to you and for further information.

Customer complaintsYou can contact our complaint resolution area by calling us on 133 937. We encourage you to contact us first so that we can try to resolve your complaint straight away. If you’re not happy with the outcome, you may also contact the Telecommunications Industry Ombudsman on 1800 062 058.May expire or be withdrawn at any time. See mobile offer end dates and check optus.com.au/prepaidplans for current rates and plans. Plans may no longer be available if you do not activate your SIM within 30 days of purchase.

Optus Prepaid Mobile Broadband Recharge Options

Recharge amount $20 $30 $60 $80 $130

Data Allowance within Australia 3GB 5GB 25GB 30GB 40GB

Bonus Data Allowance(On activation or first recharge only of $30+.

Activations from 4/6/18. Recharge by 2/9/18)

– 10GB 10GB 10GB 10GB

Expiry 7 days 30 days 90 days 186 days 365 days

Recharge amount $5 $10 $15 $40 $50 $70 $100

Data Allowance within Australia 300MB 1GB 1.5GB 7GB 15GB 30GB 40GB

Bonus Data Allowance(On activation or first recharge only of $30+.

Activations from 4/6/18. Recharge by 2/9/18)

– – – 10GB 10GB 10GB 10GB

Expiry 1 day 3 days 7 days 30 days 90 days 90 days 186 days

Voucher only recharge optionsOther recharge options available for purchase by voucher only in participating retail stores.

This is a summary only – the full Terms and Conditions for this plan can be found at optus.com.au/standardagreements

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