Optimizing Business Operations

Business Priorities Presentation

AgendaAgenda

Business Drivers / Challenges

Business Capabilities

Summary and Next Steps

Demonstration

Business ContextMicrosoft worldwide market share for integrated collaboration environments was 52.6% (+16.8%), while IBM’s was 39.1% (+10.7%).

– Gartner, July 2006

Microsoft continues to gain market momentum… and is selling twice as many messaging server seats than IBM.

– Forrester, August 2006

Microsoft worldwide share for email and calendaring increased to 47.1% (18.3% growth year-over-year) in 2005, while IBM dropped to 41.7% (5.6% growth year-over-year). 

- Gartner (May 2006)

Business Drivers

Improve collaboration

Enable seamless communication

Enhance business productivity across the enterprise

Improve business decision making

Provide secure access with simplified identity management

BusinessChallenges

ITChallenges

• Enabling access to information anytime, from virtually any location

• Supporting the business with flexible, user-driven reporting and analytics

• Facilitating structured and collaborative creation and management of documents

• Simplifying process participation to improve employee productivity

• Enabling better, more secure collaboration and communication with internal and external team members

• Finding relevant information from disparate document stores, databases, and line of business applications across the enterprise

• Lacking rich, advanced development tools to build innovative business applications

• Delivering an IT infrastructure for simple, automated administration and monitoring utilities for applications

• Delivering integrated capabilities, such as awareness and document-based workflow, with desktop tools

• Providing a secure, enterprise-wide platform to enable integrated, real-time communications

• Integrating business processes with line of business applications

• Enabling collaboration and workflow tools to support cross-functional teams

Challenges

Solution SupportThis solution should help…

…by providing

IMPROVE COLLABORATION

Unified collaboration workspaces and portalsCentralized team collaboration sites and automated templatesWeb-based, enterprise-wide workspaces and portals Consolidated dashboards and information repositories for custom business applications

ENABLE SEAMLESS COMMUNICATION

Unified communicationsSecure email platform with AV/ASSecure instant messaging and web conferencingMobile accessVoice/video conferencing

ENHANCE BUSINESS PRODUCTIVITY

Automated workflowsUse of service-oriented architectureCommon data architecture across systemsIncreased agility for custom business process enablement

IMPROVE BUSINESS DECISION MAKING

User-driven reportingDepartmental dashboardsIntegrated line of business application reportingEnterprise-wide performance scorecardsData reporting and analysis through familiar interfacesRapid implementation of custom applications for streamlined business intelligence

SECURE ACCESS WITH SIMPLIFIED IDENTITY MANAGEMENT

Single sign-on for collaborationWorkflow-driven provisioningSmart card integration

AgendaAgenda

Business Drivers / Challenges

Business Capabilities

Summary and Next Steps

Demonstration

[ Insert Demo Title ]Demo

AgendaAgenda

Business Drivers / Challenges

Business Capabilities

Summary and Next Steps

Demonstration

Solution’s Business DriversENHANCE BUSINESS

PRODUCTIVITY

SECURE ACCESS WITH SIMPLIFIED IDENTITY MANAGEMENT

IMPROVE BUSINESS DECISION MAKING

ENABLE SEAMLESS COMMUNICATION

IMPROVE COLLABORATION

Sophistication of the SolutionENHANCE BUSINESS

PRODUCTIVITY

SECURE ACCESS WITH SIMPLIFIED IDENTITY MANAGEMENT

IMPROVE BUSINESS DECISION MAKING

ENABLE SEAMLESS COMMUNICATION

IMPROVE COLLABORATION

Phase 1

Provides the fundamental solution allowing employees to collaborate and communicate more effectivelyEnables secure access to dataProvides efficient data management and integrated search capabilities to simplify finding information

Phase 2

Adds more collaboration toolsEnhances process participationImproves communication and collaboration processesImproves data reporting and analysis

Phase 3

Streamlines access to data, documents, and expert resourcesEnables seamless communication and collaboration with external partners Enables enterprise-wide reporting and analysisMaximizes productivity and business performance

Range of Business Capabilities

Phase 1 Phase 2 Phase 3

Provide departmental access to information enabled with departmental document libraries

Support offline and online use of unified collaboration spaces and mailboxes

Enable integrated search across multiple sources with enterprise-wide workspaces and portals that provide rich integration with desktop productivity tools and line of business and third-party business applications

Business Driver: Improve collaboration

Range of Business Capabilities

Phase 1 Phase 2 Phase 3

Enable unified messaging with mobile access to email and instant messaging

Provide integrated, presence-enabled line of business applications

Enhance seamless integration of desktop productivity tools with web conferencing and integrated presence in line of business applications

Integrate voice/video communication with instant messaging, PBX

Drive fusion of communication information and policy management

Ensure presence is integrated in line of business applications

Provide multi-departmental web conferencing and video conferencing using desktop productivity tools

Business Driver: Enable seamless communication

Range of Business Capabilities

Phase 1 Phase 2 Phase 3

Improve access to key operational and performance data integrated across systems via IT parameterized reports and analysis tools connected to departmental data mart(s)

Enhance sharing of and collaboration on reports and analyses using centralized project workspaces

Provide portal-based, centrally-managed, user- driven reporting of critical information and analysis of data for future development; ensure reporting is integrated into line of business applications

Enable interactive departmental scorecards with key performance indicators

Enable advanced visualization with key performance indicators

Enhance strategy-driven, enterprise-wide dashboards and scorecards with automated tools and centralized data management

Business Driver: Improve business decision making

Range of Business Capabilities

Phase 1 Phase 2 Phase 3

Provide unified directory for messaging and collaboration, simplified user provisioning, de-provisioning, and maintenance

Enable single sign-on for communications

Improve certificate and smart card integration

Provide workflow-driven provisioning

Provide single sign-on for collaboration

Provide federated directory services

Ensure self-service access management

Enable single sign-on across the enterprise

Business Driver: Secure access with simplified identity management

Range of Business Capabilities

Phase 1 Phase 2 Phase 3

Ensure manual business processes with integrated search indexes exist with simple workflows on documents and forms in document libraries

Provide forms integrated with line of business applications and accessible via mobile devices

Enhance automation of all core business processes and monitoring of critical processes with multi-tier development tools using lightweight methodologies

Enable universal data access through common data architecture across systems; improve business productivity and process participation with workflow applications

Ensure forms/workflows have end-to-end visibility, enabling collaboration across organizational boundaries

Provide integrated tools adhering to enterprise-wide service-oriented architecture standards to help integrate business processes within/across the enterprise, enabling the organization to quickly integrate new applications

Improve performance with custom workflow applications, fully-automated workflows

Access universal data across systems

Business Driver: Enhance business productivity

AgendaAgenda

Business Drivers / Challenges

Business Capabilities

Summary and Next Steps

Demonstration

Potential Business Benefits

Accessing information any time, from virtually any location

Providing flexible, user-driven reporting and analytics

Creating and managing documents collaboratively

Enabling higher employee productivity

Collaborating more efficiently with team members, regardless of location

Accessing information across multiple, disparate locations

Next Steps

Discuss your priorities with ITMap to systems requirements

Understand what can be leveraged

Develop a high-level road map for deploying integrated capabilities

Translate back into business capabilities enabled/supported

Review the proposed business capability road map

© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing

market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.