OPQ32 | SHL

Assessing Emotional Intelligence in the workplace

There is growing evidence that emotionally intelligent leaders achieve superior work place out comes. Many organisations are focusing on selecting individuals who possess high levels of Emotional Intelligence (EI), and developing the EI of existing leaders.

What is Emotional and Social Competence?

Emotional Intelligence (EI) is not a new concept; it is simply a new framework within which important behaviours are now being evaluated. The model of Emotional and Social Competence on which the report is based combines 5 competencies that form EI.

How can EI best be measured?

Numerous studies, including extensive research by Melbourne psychologists Ian Kendall and Richard Want of Kendall Want & Associates, demonstrate that emotional and social competenceis embedded in personality – and it is possible to tap into the specific factors of EI that effect work performance. Their research has shown that the most important EI dimensions can be assessed using the Occupational Personality Questionnaire (OPQ32). As a result the Emotional and Social Competence report has been developed to assess EI specifically in the workplace. EI can also be developed – the Emotional and Social Competence Report can be used in conjunction with other assessment tools such as 360° feedback to facilitate development planning.

The OPQ32 Emotional and Social Competence (ESC) Report

The new OPQ32 Emotional and Social Competence (ESC) report is based on Daniel Goleman’s theory of Emotional Intelligence. It indicates strengths and development needs for the individual, and consists of a Competency Profile Chart for the 20 competencies assessed, a rating summary; and positive, moderate and negative indicators for each competency.

“ The output from the ESC report was provided to line managers in our client organisation to assist them in developing probes for graduate candidates at final interview. Managers found this very useful as a means of more closely examining an individual’s potential interpersonal effectiveness. This capability had been identified as being crucial to success in a graduate role within this organisation.” AlexBaker, Talent Management Consultant Hudson

OPQ32 Emotional and Social Competence Report

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To learn how your organisation can put OPQ32 Emotional and Social Competence Report to work for you, please contact us.

Which competencies does the report assess?

Emotional Competence

Area Competency

Self-Awareness Emotional Awareness Accurate self assessment Self-Confidence

Self-Regulation Self-Control Conscientiousness Adaptability

Motivation Achievement Drive Initiative Persistance

Social Competence

Area Competency

Empathy Understanding Others Service Orientation Organisational Awareness

Social Skills Influence Communication Conflict Management Leadership Change Catalyst Building Bonds Developing Others Teamwork and Collaboration

How can the ESC Report be applied?

Professional Development and Coaching

The report provides valuable information for coaching purposes and can be used in conjunction with other tools, such as 360° feedback ,to make links between individual preference and style and the perceptions of others.

Selection

For selection purposes, the report is intended as a ‘value add’ rather than a stand alone measure. Users should ideally make full use of the OPQ results, as well as taking into account other objective measures such as the candidate’s abilities and their experience. As candidates are being assessed using the OPQ, EI is measured without being susceptible to impression management.

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The ESC Report at a glance

Used to assess:

• Self awareness and self control

• Drive and motivation

• Social awareness and interpersonal skills

For use by:

• Organisational Psychologists

• HR Managers/Specialists

• Line Managers

Suitable for:

• Selection

• Professional Development and Coaching

• Team Development

How can I start using the ESC Report?

Training requirements:

You will need to be OPQ trained in order to use and interpret this report.

Administration:

Available online only, via the SHL Online Bureau service or through your own SHL solutions website.

“ The ESC report was valuable in providing a framework for discussing dimensions of emotional intelligence. Terms we often hear, such as ‘resilience, achievement drive and interpersonal awareness’ are presented in client friendly language and have relevance in a business context” Rebecca McDermott, Senior Consultant Comp Assess Business Psychologists

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