.

OPERATIONS &

MAINTENANCE MANUAL

Climbing Wall Activity Area

Table of Contents

Attraction Image ....................................................................................... Cover Page

1. Attraction Description

1.1 Climbing Wall Safe Operation

1.2 Staff Training

1.3 Operator/ Staff Duties

1.4 Patron Loading Procedures:

1.5 Waiver

2. General Safety Guidelines and Recommendations

2.1 Climbing Wall Rules

3. Safety and Maintenance

4. Emergency Action Plan

4.1 Prevention Strategies

4.2 Emergency Preparedness

4.3 Administrative Response to Emergencies

4.4 Field Response to Incidents/Accidents and Fatalities

4.5 Emergency Evacuation Procedures

4.6 Incident Reporting Program

4.7 Near Miss Report

5. Appendix – Miscellaneous Information

1. Attraction Description

This manual applies to standard Urban Air Climbing walls that are of the same or similar construction.

Any climbing walls where the True Blue Belay device is mounted/attached to the climbing wall frame

and a patron does not have to climb a ladder apply to this manual. This manual does NOT cover

Stairway to Heaven or the Leap of Faith Tower.

1.1 Climbing Walls Safe Operation:

Capacity: 1 Patron per belay (i.e. per climbing surface)

Weight Limit: 250 lbs.

Minimum Height Requirement: 41”

The number of staff attendants will vary based how busy the activity is overall and the hardware present

at that site.

There must be enough operators that every climber can be visibly watched by an operator at all times.

Each operator can monitor up to 4 walls if they can see all 4 climbing surfaces and patrons at the same

time. If only one person is climbing then 1 staff member could run the entire area and still meet this

requirement. If the facility is busy, then a minimum of 3 would be required, one to harness kids, one to

monitor the far walls and one to monitor the other walls.

Any sites using Safety Engineering’s Self Belay system installed on the True Blue Belays can use minimal

personnel as each patron can connect and disconnect themselves with the automatically locking Self

Belay. This prevents incorrectly attached carabiners and allows the patrons to wander freely from

activity to activity without the need for immediate supervision. At least one floater attendant is

required in addition to the harnessing attendant when using this system.

1.2 Staff Training

1) Minimum age of monitor is 16 years old

2) Initial training – 2 hours

3) Re-evaluation is semi-annually

4) Must be in good health and condition

5) Will be trained on basic first aid knowledge

6) Will be trained on this manual

7) Familiarization with design and construction of this attraction

8) Knowledge of the belay rope system

9) Be confident in their ability to assist a patron with wearing and removing a harness

10) Organizing and starting/stopping climbers

11) Learn procedure for incident reporting/ injury reporting

12) Understand minimum height and weight restrictions

13) Familiarization with rescue procedures

14) Fully understand maintenance of equipment procedures

15) Understand ADA requirements/ participation

16) Offer helmets (optional)

1.3 Operator/ Staff Duties:

• Monitor safe operation of all parts of Climbing Walls as well as conduct of Players/ Riders

• Follow Climbing Wall Rules as defined

• Follow and Carry out Safety and Maintenance procedures

• Follow and Carry out Safety and Inspection procedures

1.4 Patron Loading Procedures (Only applies to carabiner based systems, if using the Self Belay system

by Safety Engineering, the patron can connect and disconnect themselves safely without attendant

supervision):

• Only one (1) Rider/ Patron PER BELAY will be Harnessed-In at one time for each Climbing Wall. The

session will begin only when Operator Signals that all Rider/ Patrons are safely strapped in.

• Patrons waiting to load for next session will wait in Queueing Area outside railing/ corralling area.

• Ride Operator/ Staff Attendant Safety Check: Before the start of each Session Ride Operator/ Staff

will visually inspect all surfaces to be free of any debris or hazards before every session.

• The patrons will don the harnesses: both legs thru the leg straps, waist belt around waist, and all

buckles snugged.

• The operator will check each patrons harness to confirm it is worn correctly.

• The operator will disconnect the belay carabiner from the loop on the fold-up landing pad and connect

the carabiner to the belay loop of the patron’s harness and confirm the carabiner is fully closed and

locked.

• The operator will instruct the patrons to not climb beyond the climbing surface of the walls and not to

touch any of the overhead framework of walls.

• Once all patrons are connected to the belays, the operator instructs the patrons that they may begin

climbing.

• Once the patron has completed their climb, they simply let go of the wall and the belay system will

lower them safely to the ground.

• When all patrons have completed their climb, the operator will disconnect the carabiner from their

harnesses and connect the carabiner to the landing pad loop.

• Once a patron is disconnected from the belay, they may remove their harness.

• The operator must not attend to patrons on the ground while patrons are in an elevated position.

• They must not assist new patrons with donning their harness unless no patrons are connected to the

belays.

• During the climbing session, the operator monitors all climbers throughout the session.

1.5 The Waiver

The waiver is non-negotiable for every person. With well-monitored Walls, informed customers, and

safe landing areas, injuries are a rare occurrence. However, every so often, a customer can be injured.

Any park with physical attractions does have risk involved, and a signed waiver shows that the customer

or parent is aware of the possibility of an unintended injury.

The Waiver is the non-negotiable of every Play Attraction park! Every customer 18 years of age or older

must sign one, and children 17 years of age and younger must have their own parent or legal guardian

sign for them.

2. General Safety Guidelines and Recommendations

General Climbing Wall Rules: All customers must have a signed liability waiver and release on file prior

to use of Climbing Wall. Failure to follow the rules and Operator/ Staff’s instructions could result in

serious injury.

a. One person at a time on each Climbing Wall as directed by Operator/ Staff

b. Each Climber must be safely fastened into Harness by Operator/ Staff

c. Each Climbing session starts only with the signal from the Operator/ Staff.

d. Only Climb as fast as your skill level and ability allow

e. Do not swing out or push off from Climbing Wall via Belay Rope

f. No tricking off walls.

g. No running in floor area, pushing, wrestling or horseplay of any kind.

h. Pockets should be completely empty. No large or loose jewels, studded belts, as well as glasses

and/or hearing aids.

i. No food or drinks allowed in the Climbing Wall area

j. No foul language will be permitted.

k. Climbers must be in good physical condition.

l. Climbing Walls are not recommended for pregnant women and persons with heart, back, neck

and/ or joint problems.

m. Obey all instructions given by the Operator/ Staff…… and have fun!

3. Safety and Maintenance

Maintaining your Climbing Wall to be in optimal condition is critical to the safety and success of your

play park. Regular maintenance is to be expected and is important. FOLLOW ALL SUPPLIED DAILY,

WEEKLY, AND IF APPLICABLE MONTHLY & QUARTERLY INSPECTION CHECK LISTS. Look for anything

out of the ordinary that is above and beyond the check list items as the check lists are not all inclusive.

Owners and operators should be familiarized with up-keeping, maintaining, and caring for all materials

in a Climbing Wall area.

Simple, routine inspection, cleaning and maintenance will result in a clean, attractive equipment, and

extend the life of the equipment and reduce costly repairs. If looked after, the Climbing Wall will

continue to keep a good appearance, remain in good working order, and will therefore remain attractive

and safe to your clients. We stand to answer any questions you may have regarding your trampoline

park equipment. At a minimum, we recommend cleaning your trampoline park daily. We also

recommend contacting a professional service company that specializes in cleaning and sanitizing

trampoline parks.

All maintenance must be performed by competent, qualified mechanics, capable of understanding the

function of the parts and their proper installation. If anything occurs which leaves you in doubt, please

contact Urban Air Trampoline Park.

• When any part is cracked, cut, torn or missing.

• When the element’s equipment has a worn surface.

• When you are planning a retrofit of your equipment.

• Any time there is a question concerning maintenance.

• Inspect this equipment before each day of operation to determine that no part of this equipment is

damaged, missing, or worn in such a manner that unsafe conditions can develop.

• Perform our recommended maintenance procedures at the intervals specified and in the manner

described in this manual.

• Study each job carefully to determine all hazards so that necessary safeguards can be taken.

• Examine safety devices (tools, ladders, etc.) before they are used to make sure they are in good

condition. Use only OSHA approved safety items. Ladders must be clean and unpainted.

• Use the proper tool or equipment for each job. Ground all hand electric power tools before use.

• Wear close-fitting, comfortable clothing when working on or close to moving parts or live electrical

circuits. Avoid finger rings, jewelry, or other articles which can be caught in moving parts or come in

contact with electrical circuits.

• Protect your eyes by wearing approved safety glasses or goggles.

• Wear a hard hat at all times. When working in elevated area, use a safety belt.

• When work to be performed is hazardous, at least two persons shall work together.

• If guards must be removed from equipment, make sure they are replaced before leaving the job.

Check that all safety decals, signs, and placards are properly installed and legible.

• Clean up after each job, and properly dispose of surplus materials.

• Keep a record of parts replaced and the date of replacement. Inform the manufacturer of any

replacement requirements that are frequent or cause unsafe conditions.

4. Emergency Action Plan

A detailed Emergency Action Plan is required. All staff should be familiar with the plan and their

response if a situation should arise. The emergency action plan should utilize the local rescue

department as the primary advanced care provider. The rescue department should be aware of their

role in case their services are needed. Although Urban Air Trampoline Park takes precautions to prevent

them, emergencies do occur. When they do, they require quick, correct and decisive responses.

Employees shall be informed of the planned response to emergency situations, and they are expected to

adhere to these guidelines.

The events of this plan include:

• Prevention strategies

• Emergency preparedness

• Administrative response to emergencies

• Field response to incidents/accidents and fatalities

• Activating the emergency medical system (EMS)

4.1 Prevention Strategies

Urban Air Trampoline Park attracts many participants each year. Injuries and other emergency situations

are likely to occur. Prevention should be a top goal of each Urban Air Trampoline Park employee.

Therefore, it is imperative that the Urban Air Trampoline Park staff keep each activity as safe as possible.

To prevent injuries and emergencies staff should be vigilant in enforcing the rules for each attraction.

Most injuries occur when patrons violate the assigned rules for the facility and/or each attraction.

Facility rules include but are not limited to no running, restrictions on chewing gum on an attraction, or

no climbing, etc. Attraction rules include enforcing restrictions on a patron’s age, weight, height, etc.

Attraction rules include how the attraction is used by the patrons for example; wearing a harness,

restricted number of persons on a trampoline, similarly aged and sized persons on dodgeball court, etc.

Staff who speak up and prevent a patron from engaging in behavior that violates facility rules will be

doing their part in preventing injuries or fatal accidents.

4.2 Emergency Preparedness

Knowing how to respond to an emergency is a key element to reduce the seriousness of an injury and

ensuring the injured person receives the proper medical attention as quickly as possible.

You need to know:

a. Where to find the first aid kit

b. Be prepared to evacuate an attraction

c. Be prepared to stay with the injured person

d. Be prepared to find the policy with additional information

e. Contact information for manager/owner

f. How to complete injury report forms

4.3 Administrative Response to Emergencies

In response to an emergency, staff will ensure that injury forms have been provided to their supervisor.

They will report any malfunction of an attraction to Urban Air Trampoline Park and the reporting body

for the State where the facility operates.

A designated staff shall be the assigned to manage communication about the emergency. This individual

will be assigned to interact with the media, address public inquiries, and manage internal systems and

departments. If a death has occurred at the facility, the administrative representative should also

manage the notification of next of kin.

4.4 Field Response to Incidents/Accidents and Fatalities

If an injury occurs, your role as an employee is to take control of the situation and assist any injured

persons. The purpose of these procedures is to outline what you should do in the event of an injury or

emergency. Procedures cannot be written to cover every conceivable emergency, but the basics will be

covered for as many situations as possible. Specific guidelines will be outlined and ranked in order of

execution for injuries and emergencies. Please read these guidelines and follow them in all injury and/or

emergency situations. Staff operating the course when an incident/accident or fatality occurs shall

follow the following steps in response:

A. Based on the activity/area, the primary person responsible for handling the emergency and carrying

out the procedures will be: Court Monitor

B. The general emergency procedures to be followed by the person responsible for executing those

procedures are:

1. Assess the situation

2. Evaluate, and determine the extent of the injury, and take control of the area.

3. Determine the type of emergency and transportation assistance needed.

4. Designate one (1) person to contact the assistance needed: (Never leave an injured person)

i. 911 Ambulance/Rescue Squad

ii. Remain with the injured person until medical assistance arrives.

iii. Complete the injury report.

iv. Call appropriate personnel (Director & Assistant Directors)

5. Document the injury in a First Aid Incident Report which records:

i. date of the incident,

ii. name, address, telephone number of the person to receive emergency health care service or

treatment,

iii. age of the person receiving medical treatment

iv. manufacturers name of the amusement ride where the injury occurred,

v. description of the injury or illness. Physical description of the injury or illness. Description of

the events causing or related to the incident.

vi. Description of the first aid service or treatment administered, including medications given.

vii. Incident recording documentation needs to record the injury classified as:

1. Injury

2. Illness

3. Serious injury/illness

4. Minor injury/illness

viii. Location of the injury must be recorded

ix. Type of Injury

a. Facility Related Incidents. Injuries or illnesses that occur in the facility

b. Non-Facility Related Incidents. Injuries or illnesses that do not occur in the facility.

Example: Someone is hurt in the parking lot and comes into the building seeking

medical attention.

c. Loading and Unloading Incidents. An injury that occurs in the designated area for

loading and unloading people on/off an attraction.

d. Queue Line Incident. Injuries or illnesses that occur to a person while waiting in

queue line for an attraction.

e. Other Incidents. Injuries or illnesses that occur to a person in a location other than

as described above.

C. Specific procedures for injuries are that all personal involvement must be limited to life threatening

situations. The individual handling the emergency procedures must handle only a non-breathing

situation where CPR/AED is needed or profuse bleeding where direct pressure is necessary. Always take

the necessary precautions when handling emergencies. Always use gloves when working with anyone

who is bleeding. If a participant has a minor cut, let them clean and bandage the cut themselves. You

should assist by handing the injured participant what they need. In the event you should have to

perform CPR, there is a face shield provided in your first aid pack.

D. Severe injuries (obvious skeletal deformities, stoppage of breathing, profuse bleeding,

unconsciousness, etc.)

1. Assess the situation. Determine the severity of the injury.

2. Immobilize the injured person. Do not move or allow them to be moved.

3. Designate a person to call 911 ambulance/rescue squad and the Police.

4. Be prepared to provide the following information to these persons:

a. Location of the situation and the best access route.

b. Phone number and location from where the call is being placed.

c. What happened? Describe the injury situation as well as the body parts involved. Who

is injured and what is being done.

d. When dealing with injuries on the trampolines, always ask if the victim should be

removed from the trampoline. This is important when dealing with neck and spinal

injuries.

e. Hang up only after you have been released (never hang up first).

5. Remain with the injured person until assistance arrives.

6. Complete the injury report.

7. Call appropriate personnel (Director & Assistant Directors)

E. Minor Injuries (scrapes, bruises, strains, sprains, etc.)

1. Assess the situation. Determine the severity of the injury.

2. Ask the injured party what services they would like (i.e. Ambulance, spouse called, parent

called, etc.).

3. At the injured parties request, call the Police at 911. Be prepared to call the local assistance

requested by the injured party.

4. Be prepared to provide the following information to the Police:

A. Location of the situation and the best access route.

B. Phone number and location from where the call is being placed.

C. What happened? Describe the injury situation as well as the body parts involved.

D. Who is injured and what is being done.

E. Hang up only after you have been released (never hang up first).

5. Remain with the injured person until assistance arrives.

6. Complete the injury report.

7. Call appropriate personnel (Director & Assistant Directors)

F. Police or Ambulance Arrives to Transport

a. The Police will drive up as closely as possible to the injured person. The injured person must under his

or her own volition get up and into the vehicle. Assistance to the injured person getting into the vehicle

or a wheelchair should be limited to that of a stabilizing force. Do not allow others to assist the injured

person into the vehicle or wheelchair. If the injured person cannot get themselves into a wheelchair or

into the Police vehicle, an ambulance should be called to transport the injured person. Remember, you

are held liable for handling those injuries.

b. The Ambulance will drive up as closely as possible to the injured person. The EMT’s will handle the

injured person. It is advised that you do not assist the EMT’s unless they ask you to help with things such

as helping to lift a stretcher or open a door. Whenever you call for an ambulance, you should send

someone to wait for it and direct the personnel to the proper location.

PLEASE DO NOT ALLOW ANYONE TO PICK UP, MOVE, AND/OR LIFT OR CARRY AN INJURED PERSON

UNLESS THE PERSON IS IN IMMINENT DANGER!

G. Injury Report

a. The supervisor on duty is responsible for completing an injury report from each

accident/injury, which occurs during any activity sponsored by Urban Air Trampoline Park.

Copies of blank injury reports are available in the reception/concession area and the Directors

Office. Copies of Injury Reports must be:

1. Taken to the Directors Office and placed in the Director’s mailbox.

2. Given to the injured person to take with them.

4.5 Emergency Evacuation Procedures

1. An emergency evacuation is required if circumstances arise where the facility is no longer safe. This

might occur because of weather, a structural issue with the building or an attraction, an act of war,

terror, or unforeseen event or occurrence.

2. In the event of a required Emergency Evacuation, the Operator/ Staff will loudly call for play to stop,

may blow a whistle, or use a sound system to alert customers to exit the facility.

3. Operator/ Staff will assist patrons with safely exiting the attractions. (using ladder when necessary)

4. Operator/ Staff will direct patrons to exit by pointing and verbally prompting patrons to nearest exit.

5. Operator/ Staff will observe that all patrons have completely left the attractions

6. If it is a total building evacuation, Operator/ Staff for the area will direct all players to the nearest

marked building Emergency Exit

4.6 Incident Reporting Program

An Incident Reporting Program shall be in place. If an incident occurs on the course, it is important to

properly document the circumstances in an Incident Report Form. The facility shall perform an annual

analysis of all incident documentation. Findings shall be documented in writing. It may also be required

to report the incident to the State where facility is located depending on jurisdictional requirements.

An incident report form is a part of a risk management strategy. The information collected will help

identify potential problems related to the course and patron safety. A policy assigning the staff person(s)

responsible for managing incident documentation shall be determined in the facility’s Local Operating

Procedures. Staff shall be trained on how to fill out the incident form. It is also important to determine

and inform staff of what incidents require a form to be completed. Once completed, incident forms

should be collected and kept on file by the course manager or designated entity. The completed forms

should be kept for a reference in case an insurance claim is filed, or legal action is taken regarding the

incident. Incident forms should include the following information about the incident:

• When and Where: Date, time, and location of accident/incident, close call

• Contact info of involved/injured patrons: Name; address; age; gender; phone number; guardian’s

name, address, and contact info

• Nature and extent of accident/incident: Description of injury or incident

• Cause of accident/incident: Description of cause of injury

• Treatment Rendered: Administered first aid, contacted EMS, taken to nurse, etc.

• Witnesses’ information: Name; address, phone number, and witness description of incident

• Information of staff who completed form: name, position, and contact info

• Steps taken to prevent accident/incident: corrective action

4.7 Near Miss Report: A Near Miss includes any situation in which there is no actual injury or contact

with an object or another person, but if conditions varied, even slightly, an accident might have

occurred. Examples include a breakdown in safety logistics with no serious outcome. Record the Near

Miss any time you notice a situation of potential injury. This record helps track and eliminate potential

injury situations. Usage procedures may be adjusted to reduce the occurrence of these situations.

5.0 Appendix – Miscellaneous Information

RULES OF CLIMBING WALLS PVC