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© 1999 – 2020 RingCentral. All rights reserved. OpenScape Desk Phone CP400 Screens, Buttons, and Common Functions Out-of-Office/Call Forwarding Key Notification LED Audio Keys Programmable Function Keys Dial Pad Soft Keys Graphic Display Handset Navigator Menu Key Programmable Function Key Labels

OpenScape Desk Phone CP400 - RingCentral...OpenScape Desk Phone CP400 Screens, Buttons, and Common Functions Out-of-Office/Call Notification LED Forwarding Key Function Key Audio Keys

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  • © 1999 – 2020 RingCentral. All rights reserved.

    OpenScape

    Desk Phone

    CP400 Screens, Buttons, and Common Functions

    Out-of-Office/Call Forwarding Key Notification LED

    Audio Keys

    Programmable Function Keys

    Dial Pad

    Soft Keys Graphic Display

    Handset

    Navigator

    Menu Key

    Programmable Function Key Labels

  • OpenScape Desk Phone CP400 | Screen, Buttons, and Common Functions

    © 1999 - 2020 RingCentral, Inc. All rights reserved. 2

    BUTTON DEFINITIONS

    1. Notification LED Signals incoming calls and new voicemails.

    2. Out-of-Office/Call Forwarding Key

    Opens the Out-of-Office/Call Forwarding menu.

    3. Graphic Display Permits the intuitive use of the phone. If there are no calls taking place or settings

    being made, the idle menu is displayed.

    4. Programmable Keys Enables users or administrators to configure a specific function for each key.

    5. Soft Keys Enables the user to access the function directly adjacent to the Graphic Display.

  • OpenScape Desk Phone CP400 | Screen, Buttons, and Common Functions

    © 1999 - 2020 RingCentral, Inc. All rights reserved. 3

    BUTTON DEFINITIONS

    1. Dial Pad Permits users to enter numbers or characters.

    2. Menu Key Opens different menus with telephone functions, applications, and configurations.

    3. Navigator Enables navigation and access to various menus in the Graphic Display.

    4. Volume Control Controls the volume level.

    5. Mute Key Switches the microphone on/off.

    6. Speaker Key Switches the speaker on/off.

    7. Headset Key Enables the headset function.

  • © 1999 – 2020 RingCentral. All rights reserved.

    PLACING AN OUTGOING CALL

    Unhook the handset, then dial the number or extension.

    OR Dial the number or extension, then press the upper-right soft key for hands-free mode.

    RECEIVING A CALL

    Unhook the handset. OR Press the upper-right soft key for hands-free mode.

  • OpenScape Desk Phone CP400 | Screen, Buttons, and Common Functions

    © 1999 - 2020 RingCentral, Inc. All rights reserved. 5

    ENDING A CALL

    Hook the handset. Press the upper-right soft key

    PLACING A CALL ON HOLD

    Use the Navigator to locate Hold, then press OK.

    OR Press the soft key adjacent to Hold.

  • OpenScape Desk Phone CP400 | Screen, Buttons, and Common Functions

    © 1999 - 2020 RingCentral, Inc. All rights reserved. 6

    PLACING A CALL IN PUBLIC PARK

    While on an active call, dial ##*3.

    Listen to the announcement to determine which extension the call was parked.

    Placing a call in public park puts the call on hold in a public location. The location is accessible to any user by dialing the announced number or extension that the system automatically assigns.

    The announcement is the only way to determine which extension the call was parked.

    RETRIEVING A CALL FROM PUBLIC PARK

    On another phone, press the star (*) key followed by the parked call’s extension.

    Example: The call is parked at extension 817. Using another phone, dial *817 to retrieve the call from the public park location.

  • OpenScape Desk Phone CP400 | Screen, Buttons, and Common Functions

    © 1999 - 2020 RingCentral, Inc. All rights reserved. 7

    PLACING A CALL IN PRIVATE PARK (CALL PARK KEY ALREADY CONFIGURED)

    While on an active call, press the programmable key configured for call parking.

    Placing a call into private park utilizes the Park Location Group feature. A call placed on hold in this group is only visible and accessible to members using supported desk phones or the RingCentral Phone application.

    Press any numerical key on the dial pad to assign the call in a park location.

    RETRIEVING THE CALL FROM THE PRIVATE PARK LOCATION

    On another phone, press the programmable key configured for call parking.

    Press the numerical key associated to the parked call.

  • OpenScape Desk Phone CP400 | Screen, Buttons, and Common Functions

    © 1999 - 2020 RingCentral, Inc. All rights reserved. 8

    TRANSFERRING A CALL – WARM

    While on an active call, use the Navigator to locate Consult, then press OK.

    OR Press the soft key adjacent to Consult.

    Dial the number or extension that you wish to consult. Example: 301

    Press OK.

    When the called party answers, use the Navigator to locate the Complete transfer option.

    Press OK.

  • OpenScape Desk Phone CP400 | Screen, Buttons, and Common Functions

    © 1999 - 2020 RingCentral, Inc. All rights reserved. 9

    TRANSFERRING A CALL – BLIND

    While on an active call, use the Navigator to locate Transfer, then press OK.

    Press the soft key adjacent to Transfer.

    Dial the number or extension where you want the call to be transferred. Example: 301

    Press OK.

    OR

  • OpenScape Desk Phone CP400 | Screen, Buttons, and Common Functions

    © 1999 - 2020 RingCentral, Inc. All rights reserved. 10

    TRANSFERRING A CALL TO VOICEMAIL

    To transfer an incoming call to voicemail, use the Navigator to locate Reject, then press OK.

    OR Press the soft key adjacent to Reject.

    LISTENING TO VOICEMAIL

    After transferring the call to voicemail, the Notification LED flashes and an icon with a pound sign (#) appears beside Voicemail.

    Press the soft key adjacent to Voicemail.

    Note: Voicemail can also be checked by dialing *86.

    Enter the PIN and press #, then press 1 to listen to the message.

  • OpenScape Desk Phone CP400 | Screen, Buttons, and Common Functions

    © 1999 - 2020 RingCentral, Inc. All rights reserved. 11

    ENABLE DO NOT DISTURB

    Press the Out-of-Office/Call Forwarding Key.

    Use the Navigator to locate Do not disturb.

    Press OK.

    OR Press the soft key adjacent to Do not disturb.

    Follow the same steps to disable Do not disturb.

  • OpenScape Desk Phone CP400 | Screen, Buttons, and Common Functions

    © 1999 - 2020 RingCentral, Inc. All rights reserved. 12

    INTERCOM

    Press the programmable key configured for intercom.

    Intercom is a peer-to-peer, two-way communication between two devices/users.

    OR Dial *85 and press OK.

    Dial the extension or number that you need to connect to Intercom and press #.

    PAGING

    Paging is a one-way broadcast to one or multiple devices/users.

    Dial *84.

    Press OK.

  • OpenScape Desk Phone CP400 | Screen, Buttons, and Common Functions

    © 1999 - 2020 RingCentral, Inc. All rights reserved. 13

    Dial the number or extension of the group then press #. Example 1#

    CONFERENCING

    Dial the number or extension of the

    first participant. Example: 304

    Press OK on the Navigator, then unhook the handset.

    Use the Navigator to locate Add participant and press OK.

    OR Press the soft key adjacent to Add participant.

  • OpenScape Desk Phone CP400 | Screen, Buttons, and Common Functions

    © 1999 - 2020 RingCentral, Inc. All rights reserved. 14

    Dial the number of the second participant. Example: 301

    Press OK.

    Use the Navigator to locate Start conference and press OK.

    Press the soft key adjacent to Start conference.

    You are now in a conference with three participants. Use the arrow keys to scroll between participants.

    Press the soft key adjacent to End conf. or hook the handset to end the conference.

    OR

  • OpenScape Desk Phone CP400 | Screen, Buttons, and Common Functions

    © 1999 - 2020 RingCentral, Inc. All rights reserved. 15

    CALL FORWARDING

    Press the Out-of-Office/Call Forwarding Key.

    Press the soft key adjacent to Forward all calls.

    Press the soft key adjacent to Destination.

    Enter the destination’s number or extension.

    Call forwarding is a feature which redirects a call to another destination. For example, a mobile or another telephone number where the desired called party is available.

    Press OK.