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Thinking about... Volunteering February 2009 You can get more copies of this guidance by: downloading it from www.hlf.org.uk; emailing [email protected]; phoning our helpline on 020 7591 6042; contacting us by textphone on 020 7591 6255; or using Text Direct 18001 020 7591 6042. If you require a copy of this guidance in an alternative format (large print, braille or audio version), or if your first language is not English, we can provide it in the appropriate format or language if you ask us. It is also available in Welsh.

OP Research HLF Thinking About Volunteering

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The Heritage Lottery Fund (HLF) was set up in 1994 to distribute money raised by the National Lottery to heritage projects throughout the UK. In their first 12 years they awarded over £4 billion in grants to over 26,000 projects, from multi‐million‐pound investments in well‐known sites and buildings to small grants making a big difference to community groups. The HLF have a range of grant programmes for projects of different types and sizes They have designed this guidance to help you think about creating new opportunities for volunteers in your project.

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Page 1: OP Research HLF Thinking About Volunteering

Thinking about... Volunteering

February 2009

You can get more copies of this guidance by:

• downloadingitfromwww.hlf.org.uk;

[email protected];

• phoningourhelplineon020 7591 6042;

• contactingusbytextphoneon020 7591 6255; or

• usingTextDirect18001 020 7591 6042.

Ifyourequireacopyofthisguidanceinanalternativeformat(largeprint,brailleor audioversion),orifyourfirstlanguageisnotEnglish,wecanprovideitintheappropriateformatorlanguageifyouaskus.ItisalsoavailableinWelsh.

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Contents1 Introduction 32 Our aims 3 2.1 Meeting our aims 33 What do we mean by volunteering? 44 Why encourage volunteering? 65 Barriers to volunteering 66 Planning your volunteer activity 77 What we fund 88 Volunteer time as a non-cash contribution to your project 99 What kinds of activities can volunteers do in heritage projects? 1010 Training volunteers and volunteer managers 1211 What do we look for in a project with volunteers? 1312 Sources of advice and information 19 12.1 Volunteering organisation 19 12.2 General volunteering information and organisations 21 12.3 Sources of good practice 22 12.4 Breaking down barriers 26 12.5 Targeting particular age groups 26 12.6 Training 29 12.7 Heritage sector organisations 31 12.8 General 34

Appendix Our grant programmes 35

Our offices 37

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1 IntroductionTheHeritageLotteryFund(HLF)wassetupin1994todistributemoneyraised bytheNationalLotterytoheritageprojectsthroughouttheUK.Inourfirst12yearsweawardedover£4billioningrantstoover26,000projects,frommulti‑million‑poundinvestmentsinwell‑knownsitesandbuildingstosmallgrantsmakingabigdifferencetocommunitygroups.Wehavearangeofgrantprogrammesforprojectsofdifferenttypesandsizes–seetheAppendixformoreinformation.

Wehavedesignedthisguidancetohelpyouthinkaboutcreatingnewopportunitiesforvolunteersinyourproject.

Wecanofferadvicebefore you apply,butfirstpleaseuseourwebsite www.hlf.org.uk to:

• readtheguidanceintheapplicationmaterialsforthegrantprogrammeyou are interested in;

• decidebroadlywhatyouwanttodoandroughlyhowmuchmoneyyouarelikelytoaskusfor;

• fillinapre‑applicationenquiryformonlineorinhardcopy;and

• senditthroughourwebsiteorsendittoyourcountryorregional HLFteamwhowillthencontactyoutoofferadviceonyourproject.

2 Our aimsHLFgivesgrantstosupportawiderangeofprojectsinvolvingthelocal,regionalandnationalheritageoftheUnitedKingdom.

Wehavethreemainaimswhichrelatetolearning,conservationandparticipation.

Toreceiveagrantyourprojectmust:

• helppeopletolearnabouttheirownandotherpeople’sheritage.

Yourprojectmustalsodoeitherorbothofthefollowing:

• conservetheUK’sdiverseheritageforpresentandfuturegenerationstoexperienceandenjoy;

• helpmorepeople,andawiderrangeofpeople,totakeanactivepartinandmakedecisionsaboutheritage.

2.1 Meeting our aimsThereareanumberofwaysyoucanmeetthetwoaimsthatfocusonpeople.Wehavedescribedthesebelowwithalinktotheguidanceoneach.

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Help people to learn about their own and other people’s heritage

WecallthisourLearning aim.Therearethreemainwaysyoucanmeetthisaim:

• provideinformationaboutyourheritageandinterpretitforpeople–forfurther information see Thinking about interpretation;

• createopportunitiesforpeopletogainneworincreasedskills–forfurtherinformation see Thinking about training; and

• holdeventsoractivitiestohelpthegeneralpublicorparticulargroupsofpeoplelearnaboutyourheritage–forfurtherinformationseeThinking about learning.

Yourprojectmightdooneofthesethingsoracombinationofthemdependingonitssizeandscope.

Help more people, and a wider range of people, to take an active part in and make decisions about heritage

WecallthisourParticipationaim.Therearethreemainwaysyoucanmeetthis aim:

• createopportunitiesforpeopletovolunteerinyourproject–therestofthisguidancewillhelpyouthinkaboutvolunteersinheritageprojects;

• helpyourcommunitytotakeanactivepartinyourproject,includinghelpingpeoplemakedecisionsaboutheritage–forfurtherinformationseeThinking about community participation; and

• developnewand/orwideraudiencesforyourheritage–forfurtherinformation see Thinking about audience development.

Yourprojectmightdooneofthesethingsoracombinationofthemdependingonitssizeandscope.

AlthoughyoudonothavetomeetourParticipationaimifyouarecarryingoutconservationworktoyourheritage,weencourageyoutothinkabouthowthepubliccantakeanactivepartinyourproject,forexampleintheconservationitself.

3 What do we mean by volunteering?ArangeofdefinitionsofvolunteeringexistsintheUK.HLFadoptsthedefinitionpublishedintheVolunteeringCompactCodeofPractice:

‘Volunteeringis...anactivitythatinvolvesspendingtime,unpaid,doingsomethingthataimstobenefittheenvironmentorindividualsorgroupsotherthan(orinadditionto)closerelatives.’

Peoplevolunteerformanydifferentreasons.Theymaychoosetovolunteertodevelopskills,ortogainexperiencebyputtingexistingskillstousethatweredevelopedinadifferentcontext,ortoaddinteresttoaCV.Somepeoplewantto

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putsomethingbackintoanorganisationthathashelpedorinspiredthemandotherswanttosupportanorganisationwhoseidealstheyidentifywith.Othersmaywanttomeetpeople,keepactive,experienceanewsenseofindependenceordosomethingworthwhilewiththeirsparetime.

Volunteersvarywidelyinthecommitmenttheyareabletogive.Somevolunteersarehappytojoinanorganisationindefinitelyandkeeptheircontributionflexiblewhileotherswouldprefertovolunteeronspecificprojectswithabeginningandanend.Somevolunteerswanttoworkoutdoorsandlikephysicallabour;othersmightprefertocompletetasksfromhome.Youshouldofferavarietyofopportunitiesinyourprojecttoappealtothewidestnumberofpeople.

Researchbysomelargeorganisationsthatrelyonvolunteershasshownthataheritagevolunteergroupisrarelyfullyrepresentativeofthelocalpopulation.Wearekeentohelpbroadentherangeofpeoplewhovolunteerandsowewelcomeapplicationsforvolunteeringprojectswhichaimto:

• increaseopportunitiesforheritagevolunteeringbypeopleofallages,abilitiesandbackgroundstoincreasediversityinyourorganisation;

• increasethequalityofheritagevolunteeringopportunities;

• matchimportanttasksintheheritagesectorwiththerightpeople;

• providetailoredtrainingandsupportforvolunteers;and

• offertastersessionsasawaytoencouragenewvolunteers.

VolunteersfromallwalksoflifehaveavitalroleinsecuringthefutureoftheheritageintheUK.Heritagevolunteeringcanincludeforexample:

• youngpeoplegivingtheirtimeasconsultantstoamuseumtohelpcreateachild‑friendlyexperienceortocurateanexhibition;

• skilledprofessionalsofferingfundraising,learning,businessplanningorITskillstoheritageorganisations;

• olderpeopletestingouteasyaccessroutesinhistoricbuildingsandlandscapes;

• localpeoplegivingtheirtimetorunanoralhistoryprojectincludinginterviewingotherstocollecttheirmemories;

• unemployedpeopleinvolvedintherestorationofhistoricsteamengines;

• adultswithdisabilitiesprovidingguidedtoursinlocalnaturereserves;or

• anyoneinvolvedindecision‑makingasaTrustee,memberofaFriendsgrouporprojectmanagementteam.

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4 Why encourage volunteering?Volunteeringisavibrantexpressionofactivecitizenship.Itisapowerfulforcefor socialchange,bothforthosewhofulfiltheirpotentialthroughvolunteeringandforthewidercommunity.Volunteerscanoffersupport,expertiseandinnovationtoanyorganisation,enhancingimpactandaddingvalue.

Volunteeringcan:

• helpanorganisationachieveitsaimsandobjectives;

• enablemoretaskstobecompleted;

• allowservicestobeextendedbeyondthecoreorhelptorespondtoshort‑term demand;

• giveaccesstonewskillsandenhanceaprojectwithwiderexperienceandanexternalperspective;

• createimportantlinkswiththecommunityandprovidepowerfulambassadors for an organisation;

• promoteuserinvolvementandkeeptheorganisationintouchwithgrassrootsfeelingsandperceptions;and

• providepartnershipfundingforexternalgrants.

5 Barriers to volunteeringTherecanbeanumberoffactorsorbarriersthatstoppeoplefromvolunteering.Theymayincludephysicalbarriers,theattitudesofindividuals,oraccesstoopportunitiesinsociety.

Examplesinclude:

• opportunitiestovolunteerbeinglocatedfarfromwherepotentialvolunteers liveorwheretransportispoor;

• thecosttotheindividualofvolunteering;

• physicalbarriersatyourbuildingorsiteforpeoplewithdisabilities;and

• thecultureoforganisationsthemselves,whichdonotseemwelcomingtopeoplewhodonotfittheircurrentvolunteerprofile.

WeexpectyoutomeetyourobligationsasaserviceproviderundertheDisabilityDiscriminationActaspartofyoureverydaybusiness.Wecanconsiderthecostsofreasonableadjustmentstoovercomebarrierswhichwouldstopdisabledpeople volunteering(suchasimprovementstophysicalaccessorprovidingauxiliaryaids andservices)wherethesearepartofawiderprojectandyouintendtoreachouttodisabledpeopletobevolunteers.SeeourguidanceThinking about improving your project for disabled peopleforfurtherinformation.

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Weencourageyoutothinkaboutpossiblefinancialbarrierstovolunteeringandtoincludereasonablecoststoovercomethesebarriers;seeSection7forfurtherinformationonwhatwefund.

6 Planning your volunteer activityYouneedtotellushowvolunteerswilltakepartinyourprojectandhelpyoutomeetyouraims.Inyourfirst‑roundHeritageGrantsapplicationyouneedtoprovideanoutlinedescriptionofwhatvolunteerswilldo,whatbenefitstheywillbringtoheritageandwhatbenefitsyourprojectwillbringtothem.

Ifyouareawardedafirst‑roundpass,youractivityplanmustincludefulldetailsofallaspectsofvolunteeringinyourproject.Thisincludes:

• whatyouwilldotorecruitanynewvolunteers;

• whatvolunteerswilldointheproject;

• yourtargetsforvolunteering;

• howyouwillmanageyourvolunteers;

• howyouwilltrainanddevelopyourvolunteers;and

• howyouwillevaluatewhattheyachieve.

Atbothroundsyouwillbeaskedtoprovideuswiththecostsassociatedwiththis volunteeringactivity.Thissectionandthenextsetsoutsomeofthecostsyoumight wanttoconsiderwhenplanningthecreationofvolunteeringopportunitiesinyourproject.

Volunteersgivetheirtimefreelyandareexcellentvalueformoney,buttheyarenotcostfree.Whenputtingyourprojecttogetherwewillexpectyoutobalancethelevelofvoluntaryactivityagainstthecostofmanagingit.Forinstance,wherecontinuity,reliabilityandconsistentqualityarecriticaltotheproject’ssuccess,itmightbemoreeffectiveorbettervalueformoneytotakeonanewsalariedmemberofstaffthanrecruit,trainandmanageanumberofvolunteersoverthelifetimeoftheproject.

Beforeinvolvingvolunteersinyourprojectyoushouldconsiderallofthecostsinvolved,including:

• Recruitment Ifyouintendtorecruitnewvolunteersthroughyourprojectyouwillneedappropriatepublicitymaterialsand/oradvertsthataredesignedtoencourage thepeopleyouwanttotarget.

• Training Volunteerswillneedafullinductiontoyourorganisationinadditiontoanytraininglinkedtoindividualtasks.Forexample,volunteersmayrequirehealth andsafetytrainingoracourseindrystonewalling.

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• The opportunity to claim expenses Volunteersshouldnotbeoutofpocket.Themainexpensesarelikelytobereasonabletravelcoststoandfromtheplaceofvolunteering,anytravellingtheyneedtodoaspartofthetasktheyareinvolvedwith,andbasicmealcosts.Somevolunteersmayneedtoclaimchildcareandotherexpenses.

• Space and equipment Dependingontherole,volunteersmayneedadesk,accesstoatelephoneandcomputer,orspecialistclothing,toolsorequipment.Volunteerswithdisabilitiesmayneedspecialadjustmentstotheworkplace,suchasergonomicallydesignedkeyboardsornewcomputersoftware,inorderforthemtovolunteer.

• Management Likestaff,volunteersperformbestwhentheyareeffectivelymanagedandyouwillneedtoallocatestaff,timeandresourcesappropriately.

• Insurance cover Allorganisationswhichinvolvevolunteersshouldhaveaninsurancepolicythatcoversvolunteers.Volunteersshouldbecoveredeitherunderemployer’s liabilityinsuranceorpublicliabilityinsuranceanddependingonthetypeofworkinvolvedyourorganisationmayneedprofessionalindemnityinsuranceaswell.Policiesshouldexplicitlymentionvolunteersbecausetheymaynotautomaticallybecovered.

Theexperienceofvolunteeringcangobadlywrongiforganisationsusevolunteers toavoidhavingtopaystaff,orlacktheresourcestosupportandtrainthemproperly.Ifpeoplehaveabadvolunteerexperiencetheirtalentsmaybelosttotheheritagesectorforgood.Theymaytellfriendsandfamilyabouttheirbadexperiencessothatotherpotentialvolunteersareputoff.Poorlytrainedvolunteers coulddodamagetoyourheritage.

7 What we fundSomeorganisationsaskustofundprojectswhosefocusisonincreasinganddiversifyingvolunteeropportunities.Otherorganisationsincludevolunteersaspartofawidercapitaloractivityproject,forexample,majorworkstoamuseumorlandscapeoracommunityoralhistoryproject.WewillonlyfundcostsrelatingtovolunteerswhoaredirectlyinvolvedindeliveringyourHLFproject.

Wewillexpectyoutodifferentiateclearlybetweenvolunteersandotherpeopletakingpartin,orbenefitingfrom,yourprojectandexplainwhyyouwanttoinvolvevolunteersinspecifictasks.Forexample,ifyourprojectinvolvesmakingoralhistoryrecordings,wewillfundthetimeofvolunteerrecordersbutwewouldnotexpecttheinterviewees’timetobeaddedtoyourprojectcosts.Ifyourprojectincludesaneventinvolvingahistoricalre‑enactmentsocietysuchastheSealedKnot,wewillfundthetimeofvolunteerstewardsandorganisersbutnotthetimeofthesocietymembers,evenwhentheyaretakingpartinavoluntarycapacity.Inabiologicalrecordingproject,wewillfundthetimeoftrainedvolunteerrecorders,butwewouldnotexpecttofundthetimeofthosewhoare

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learningtorecordonjustoneoccasion,forexampleatafamilyopendayordrop‑insession,evenwhenthesepeopleareaddingrecordstotheoverallprojecttargets.

Herearesomeexamplesofthethingswewillfundinaprojectinvolvingvolunteers:

• outofpocketexpensestoincludetransportandanymealsawayfromhome,wherenecessary.Youcanbuildreasonableexpensesintoyourapplication(wewouldnormallyexpectyoutohaveaclaim‑with‑receiptprocedureinplace);

• childcarecosts,wheretheseareabarriertovolunteersfromaparticularsocialgroup;

• trainingandtheproductionofrelatedtrainingresourcesforvolunteers(seeSection9,below);

• essentialequipmentsuchastools,protective/visibleclothingorIT;

• anewstaffposttorecruit,manageandco‑ordinatevolunteerswherevolunteernumbersarehighenoughtowarrantit;

• therefurbishmentofaspacetoaccommodatevolunteersandtheirequipment,wherethisisessentialforthewiderproject;and

• reasonableadjustmentsinordertoovercomebarrierstopeoplewithdisabilitiesvolunteering,wherethesearepartofawiderprojecttargetingdisabledvolunteers.

Wewillexpectyoutoprovideadetailedbreakdownofanycostsyouincludeinyourbudgetaspartofyoursecond‑roundHeritageGrantsapplication.

8 Volunteer time as a non-cash contribution to your projectWeareabletocountthetimethatvolunteersgivetoyourprojectasanon‑cash(oran‘inkind’)contributiontothecostsofyourproject.Thisappliestoallourgrantprogrammesandmeansthatcommunityandvoluntarygroupscan,forexample,applytoourYourHeritagegrantprogrammeforanawardofupto£50,000withouthavingtomakeacontributionincash.

Forlargerprojectsweexpectthenon‑cashcontributiontobeproportionatetothesizeofthegrant.Forexample,inprojectsdeliveredunderourHeritageGrantsprogramme,wedonotallowall partnership funding to be in the form ofvoluntarytimeandweexpectyoutoprovidecashfromyourorganisationorfromothersources.

Wehavesetthreelevelsforcostingvolunteertime:

• unskilledtaskscanbecostedatupto£50perday.Thismightincludebasicgardeninginapark,stewardingatacommunityheritageeventorgeneralmaintenancework;

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• skilledtaskscanbecostedatupto£150perday.Thismightincludetrainingindrystonewallbuildingtechniques,verifyingdatainaspeciesidentification projectorplanningandleadinganeducationworkshop;and

• professionaltaskscanbecostedatupto£350perday.Thismightincludeprovidingarchitecturalplans,writingabusinessplanorcreatinganinterpretationstrategyorlearningactivities.

Ifyouarebuildinginvolunteertimeaspartofthepartnershipfundingforyourproject,youwillneedtobeabletojustifythevalueofthesecontributionswithrelevantdocumentswhenclaimingyourgrant.Wewillaskyoutoproducevolunteertimesheets,signedbyanauthorisedperson.

9 What kinds of activities can volunteers do in heritage projects?

Thissectiongivesanideaofthekindsofactivitieswewillsupportinaprojectbutisnotexhaustive.Wehavesplitthesectionintodifferentheritagesectorsbutinrealitymanyoftheideaslistedunderonesectorwillbetransferabletoanother.

Museums, libraries and archives:

• compilingloanboxesandleadingworkshopsaspartofaprojecttobroadentheoutreachofamuseumservice;

• helpingastafforaFriendsgroupresearchandcurateanexhibition;

• conservationoftextilesandthecreationofperiodcostumestobepartofadressingupexperienceinaninteractivegallery;

• helpingyoungpeopleaccessheritagecollectionsinalocallibraryandcreatingawebresource;

• helpingtomeettheneedsofamorediverserangeofvisitorsasfrontofhousevolunteers;

• organisingaseriesoftalks;

• conservationtaskssuchasstamping,labellingboxingandrepackagingaspartofanarchiveredevelopmentproject;or

• describing,indexing,transcribingandtranslatingrecordsaspartofaprojectgivingwideraccesstoalocalarchive.

Historic buildings:

• conductingaccessaudits;

• makingahousecomealiveforvisitorsbydressinginperiodcostumesandinterpretingitshistorythroughroleplay;

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• demonstratingconservationskillssothatvisitorscanseeandunderstandhowpeoplelivedorworkedinthepastandhowhistoricpropertiesaremaintained today;

• leadinggardenwalks;

• recordingandmaintainingmonumentsinlocalburialgrounds;

• demonstratingtraditionalruralskills;

• formingaTrustandapplyingtoHLFtorescueandgiveasustainableusetoaredundantchurch,barnorotherproperty;

• diggingatarchaeologicalsites;or

• creatingwebsitesand/orfilmsaspartofawiderlearningproject.

Industrial, maritime and transport:

• joiningaTrusttotakeforwardafishingboatrestorationprojectandhelpingtointerpretitforthepubliconceseaworthy;

• organisingtrainingforfellowvolunteerstohelpmakeasiteorcollectionmoreaccessible;

• restoringsteamlocomotivesandpassingonthenecessaryskillstoyoungpeopleaspartofaccreditedtraining;

• skipperingcanalboatsforaseriesoflivinghistorydays;

• touringamobileforgetodemonstratehowpeoplelivedandworkedinthe past;

• helpingtoredisplaytransportcollectionstobringthemuptodateandmakethemmoreaccessible;

• interviewingformertransportworkers,forexample,thosefromformerBritishcolonies,aspartofanoralhistoryandinterpretationproject;or

• providingfamilyactivityeventsforvisitorstoahistoricrailway.

Community heritage:

• deliveringareminiscenceoutreachprojectforamuseum,visitingtheelderlyincarehomeswithitemsfromthecollection;

• organisingahistoricalre‑enactmenttoencouragefamilylearningataheritage site;

• deliveringanoralhistoryproject,forexample,basedonalocalsocialhistory theme;

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• organisingcommunityeventsandfundraisinginitiatives;or

• contributingtoanexhibitionbyresearchinglocallanguageanddialects.

Land and biodiversity:

• bringingacommunitytogethertorestorealocalnaturereserve;

• recordingvarioushabitatsandspeciesandfeedingintoLocalBiodiversityActionPlantargets;

• buildingafit‑for‑purposeponddippingareaonawetlandssite;

• leadingwoodlandwalks;

• reed‑cutting,footpathconstructionandotherlandscapemaintenance;

• demonstratingorteachingtraditionalcraftskills;or

• teachingyoungpeoplehowtomonitorandrecordmarineenvironments.

Parks:

• helpingwithasummerplayschemeinalocalauthorityrunpark;

• servinginacommunityruncaféorshop;or

• helpingtocreateaccessiblenaturetrailsinacountypark.

10 Training volunteers and volunteer managersThetrainingyouoffertovolunteerswilldependonthekindsoftaskstheywillbe doing,thenumberofvolunteersyouneedtotrainandtheresourcesyouhaveavailable.Therearethreemainwaysofdeliveringtraining:

• on-the-job-training,whereamemberofstafforanothervolunteershowsthe volunteerhowtodothetaskandsupervisesthemastheydoit.Thisislowcostandappropriatewhenyouhavesmallnumbersofvolunteersandthetaskstheywillbedoingarerelativelystraightforward.

• in-house training programme,wherein‑depthknowledgeaboutissuesortasksisnecessary.Forexample,volunteersworkingwithvulnerablepeoplemightneeddetailedtrainingonsettingboundariesandprotectionofchildren.Thisrequiressomeresourcetodevelopacourseandtheassociatedmaterialsaswellaspeoplewhoareconfidentcommunicatorsandareup‑to‑dateoncurrentthinkingaboutlearningstyles/trainingtechniques.Itismostappropriatewhenyouaretakingonnewvolunteersingroupsanditishelpfultodrawonspecificexamplesandcasestudiesrelevanttoyourheritage.

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• external training,wherevolunteersattendanopenpubliccourseoryoubuy inatrainertorunacourseforyourorganisation.Thiscanbeanexpensivewaytoprovidetrainingbutitmightbeworthitifyourvolunteersneedtolearncomplexorspecialistskills.Youwillneedtosourceappropriatecourses inyourlocalarea–yourVolunteerCentre,FurtherEducationcollegeoradult educationcentremightbeabletohelp.Theremightbewaysyoucansharethecostsofprovidingtrainingwithotherorganisationsinyourarea.

Someorganisationsgivetheirvolunteersanopportunitytogainaccreditationorformalrecognitionfortheirtraining.Individualvolunteersmightprefernottotakeuptheseopportunities,butforsomevolunteers,includingmanyyoungpeople,accreditationwillbeanincentivetovolunteer,increasingthelikelihoodofgainingpaidworkfromvoluntaryexperience.Possibleawardsinclude:

• NationalVocationalQualificationsandScottishNationalVocationalQualifications(S/NVQ);

• OpenCollegeNetworkcredits(OCN);

• professionalorindustryawardssuchastheConstructionSkillsCertification SchemeortheProfessionalAccreditationofConservator‑Restorers(PACR);

• theCertificateinCommunityVolunteeringawardedbytheAwardSchemeDevelopmentandAccreditationNetwork(ASDAN);and

• schemesthatencourageyoungpeopletovolunteersuchas‘v’programmes,theYouthAchievementAward,thePrince’sTrustVolunteerprogrammeandtheJohnMuiraward.

Propermanagementandsupportforvolunteersiscrucialandisaresourceintensiveexercise.Inadditiontotrainingandsupervision,volunteersoftenneedadditional encouragementandsupporttoensuresatisfactionintheirrole.Evenifyourorganisationdoesnothaveavolunteermanager,itisgoodpracticetohavesomeonewhoisspecificallydesignatedtocoordinateanddeployvolunteersaspartoftheirrole.Wecanhelpfundanytrainingthatthisvolunteercoordinatormightneedinordertomakesureyourprojectisdelivered.

Accreditedawardsforvolunteermanagementtrainingareavailablethroughanumberoforganisations.Theremaybeopportunitiestolinkwithothervolunteer schemeswhichofferaccreditation,ortolinkwithorganisationssuchastheBritish TrustforConservationVolunteers(BTCV),whichcanoffertraining(seeSection12 formoreinformation).YouwillfindmoreinformationonheritagetrainingandskillsinourguidanceThinking about training.

11 What do we look for in a project with volunteers?Wearelookingforwellplannedprojectswhicharelikelytodeliverhighqualityvolunteeringopportunities.Ifyourprojectisprimarilyfocussedontrainingcurrent volunteersand/orrecruitingnewones,weexpectyoutoaddresssomeofthequestionsinthetablebelowwhenyouplanyourproject.Workingthroughallthequestionswillleadyoutobestpracticeinthefieldofvolunteering.Weexpect

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applicantsforHeritageGrantstostriveforbestpracticewhenwritingsecond‑round activityplansandweencourageyoutoincludecostsforvolunteersupportactivities wherethesewillhelptomoveyourorganisationforwardand/orprovideindividualswithabetterexperience.

Ifyourepresentasmallvoluntarygroup,youwillfindusefultipswithinthetablebelowbutweappreciatethatyouareunlikelytobuildalloftheseelementsintoyourproject.

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Your policy for delivering volunteering opportunities

Organisations that involve volunteers need a Volunteering Policy.

• DoyouhaveaVolunteeringPolicy?

• Doesyourpolicyhaveclearandinclusiveaimstopromotevolunteering?

• IsyourpolicyendorsedbyyourChiefExecutiveandBoardofTrustees?

• Howisyourpolicypromoted,reviewedanddeveloped?

• Arepaidstaffawareofandsupportiveofthepolicy?

• Howwilltheprojectmakeadifferenceorpluggapsinprovisionortargetexcludedorunder‑representedgroups?

• Howdoestheproposedprojecthelpyourorganisationdeliveritsvolunteeringpolicy?

The quality of your project planning

Pre-application consultation and detailed planning will increase the chances of your project being funded.

• Haveyoucarriedoutaneedsassessmentofyourproject?Whydoyouneedvolunteerstocarryoutyourproject?

• Haveyouconsultedthegroupsandorganisationsyouwanttoworkwith,includingyourcurrentvolunteers?

• Doyouhavepartnershipswithcommunityorganisationsthatwillallowyoutorecruitadiverserangeofvolunteers?

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• Doyouhaveaprojecttimetablewhichidentifiesactivities,contentandtherolespeoplewillfulfil?Forexample,givingdetailsofwhatkindsofpeopleorcommunitygroupswillbeinvolvedandselectedfortasks,thetrainingapproachesthatwillbeused,themilestonesthatyouhaveidentifiedandtheoutcomesthatyouareaimingtoachieve.

• Inyourapplicationwewillexpectyoutogivequantifiedtargetsforthenumbersofvolunteersyouwillinvolveand/ortrain.

Volunteering expertise and management issues

Tip:CriminalRecordBureauchecksarefreeforvolunteersbutareonlyavailableforthosewhohavesolechargeofchildrenorvulnerableadults.Rememberthattheprocesscantakesome timesoplanahead.

Tip:Someorganisationshaveavolunteerforumsothatvolunteerscanfeedtheirperspectivesintoorganisationalstructures.

Organisations need structures and systems that properly integrate and support volunteers.

• Whowillmanagethevolunteers?

• Arethestaffwhowillrecruitandmanageyourvolunteerstrainedandexperienced?Ismanagingvolunteersintheirroledescription?

• Ifyouarerecruitinganewsalariedvolunteermanageraspartofyourproject,haveyouprovidedajobdescription?

• Arevolunteers,includingelderlyandyoungpeople,coveredbyyourinsurance?

• Whowillensurethatriskassessmentsfortasksinvolvingvolunteersarewrittenandkeptuptodate?

• Howdovolunteersfitintoyouroverallmanagementstructure?

• Doyouhaveavolunteerhandbook,whichprovidesusefulinformationforstaffandvolunteersonyourorganisation’spoliciesandprocedures,includinghealthandsafety,loneworking,childprotection,vulnerableadultspoliciesetc?

• Doyouprovideaninductiondaywithinputfromseniorstaff?

• Doyouhaveproceduresinplacetoregularlyreviewvolunteertasksandperformance?

• Doyouprovidemeasurablegoalstailoredtoindividualvolunteers?

• Doyouenterintovolunteeringagreementswithvolunteers?

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Budgets Volunteers are not cost free.

• Doyouhaveabudgetforrecruiting,trainingandmanagingvolunteers?

• Doyouhaveabudgettopayexpensesshouldtheyberequired?

• Doyouencouragevolunteerstoclaimandhaveclearproceduresinplace?

Meeting your volunteers’ needs

Someone in your organisation should have the responsibility to help volunteers develop their skills to fulfil their duties within your organisation and as part of their personal development.

• Arethevolunteeringopportunitiesofferedbyyourprojectlikelytoappealtoyourtargetaudience?

• Doesyourprojectoffercontent,activitiesandtraining methods appropriate to the needs and abilitiesofallthoseatwhomitisaimed?

• Howwilltheprojecttackleissuesofdisadvantage,socialexclusion,culturaldiversity,orspecialeducationalneeds,ifappropriate?

• Doyouhaveaflexiblerangeoftasks,includingtheopportunityforpeopletovolunteerfromhome?

• Howwillyouensurethatexpensesincurredbyvolunteersarenotabarriertoaccess?Willyoureimburseout‑of‑pocketexpenses(againstreceiptsorotherevidence)?

• Areyouawareofbenefitrulesonvolunteeringinordertoadvisevolunteers?Areyourexpensepaymentsstructuredsothatvolunteersinreceiptofsocialsecuritywillsuffernoreductioninbenefits?

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Volunteer recruitment

Tip:Lengthyapplicationforms can be a barrier tolotsofpotentialvolunteers.Keepanyformssimple.

In recruiting and sustaining volunteers it is important to match their skills, constraints and aspirations with the activities and responsibilities of the tasks involved and to review these regularly.

• Doyouhavepublicitymaterialsthatareinclusiveandlikelytoappealtothepeopleyouwouldliketoencouragetovolunteer?

• Arethesematerialsintherightformat/languageanddisplayedintherightplacestoencourageyourtargetaudience?

• Doyoudefinetasksintermsofresultstoencouragevolunteers?

• Doyouhaveastructuredrecruitmentproceduresothatapplicantscantellyouaboutwhytheywanttovolunteer,whattheywanttodoandthetimetheycangive?

• Doyouinterviewcandidatesandaskforreferences?

• Doyouprovidetastersessionsandtrialperiodsasasafetynetforthevolunteerandyourorganisation?

Volunteer spaces If you are expanding your volunteer force you may need to expand the facilities available to them.

• Ifyouareproposinganeworrefurbishedspaceforvolunteeractivity,canyoushowthatitisnecessaryandthattheneedsofusershavebeentakenintoaccountinitsdesign?

• Istheaccommodationlargeenoughand‘fitforpurpose’?

Rewarding and retaining volunteers

Motivating and thanking volunteers is important.

• Doyouoffertrainingthatistailoredtoindividuals’needs?

• Doyouofferaccreditationorformalrecognitionforthistraining?

• Doyouorganiseeventsforyourvolunteerstothankthemfortheireffort?

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Evaluating volunteers’ contribution

Evaluating the impact of volunteering on your project can help promote volunteering inside and outside the organisation and improve the way volunteers are involved.

• Howwillyoumonitorthetargetsinyouractivityplan?Forexample,howwillyouknowifyouhavereachednewvolunteers?

• Howwillprojectoutcomesbemonitored?

• Howwillyouensurethatevaluationtakesplacethroughoutyourprojectnotonlyattheend?

• Doyourevaluationstrategiesuseanappropriaterangeofquantitativeandqualitativemethods?

• Willeveryoneinvolvedintheproject,forexample,partnerorganisations,beincludedinitsevaluation?

• Howwillyouensurethattheresultsofanyevaluationarefedintoyourcurrentprojectandfuturepractice?

‘Investing in Volunteers’ standard

Note:HLFwillexpectyour organisation to fundtheachievementofthisstandard.Feeswillvarydependingonthesizeofyourorganisation.

Working towards this standard will provide your organisation with the opportunity to review current policies and practices against a recognised benchmark.

Haveyouconsideredworkingtowardsthisnationallyrecognisedbenchmarksothatyourvolunteersandexternalorganisationswillhaveconfidenceinyourorganisation’sabilitytoprovideagoodstandardofmanagement?

Securing lasting benefits

• Haveyouexplainedhowtheprojectwillsecurelastingbenefits?Forexample,throughcontinuedpartnerships,theongoinguseofanewvolunteerhand‑book,orthroughworkcontinuedbybettertrainedvolunteers?

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12 Sources of advice and informationThissectionlistsorganisations,groupsandwebsiteswhichprovideusefulinformationandcanhelpyouplanandcarryoutvolunteeringprojects.Itisdivided intosixsections:Volunteeringorganisations;Sourcesofgoodpractice;Breakingdownbarriers;Training;Heritagesectororganisations;andGeneral.

12.1 Volunteering organisations

England

Volunteering England

www.volunteering.org.uk

Helplineandtextphone(freeofchargeandopenMon–Fri9.30am–5.30pm):08000283304;Email:[email protected]

VolunteeringEnglandisthenationalvolunteerdevelopmentorganisationforEngland.Itworksstrategicallyacrossthevoluntary,publicandprivatesectorstoraisetheprofileofvolunteeringasaforceforchange.Itprovidessupportsystemstoassistanyoneinvolvedwithvolunteers,includingahelplineandanemailbulletinonlatestdevelopments.Volunteeringmagazineisavailabletomembers.

Volunteer Centres (England only)

www.volunteering.org.uk/finder

VolunteerCentresareone‑stopshopswherepeopleinterestedinvolunteeringcanaccessinformation,adviceandsupport.Thereareover350volunteercentres(formerlyvolunteerbureau)inEngland.Theysupportindividualvolunteersandvolunteer‑involvingorganisationsatalocallevelandareaninvaluablesourceofinformationonrecruitmentandtrainingissues.

Institute for Volunteering Research

www.ivr.org.uk

TheInstituteforVolunteeringResearchaimstodevelopknowledgeandunderstandingofvolunteeringandthepolicycontextinwhichitoperates.

Student Volunteering England

www.studentvolunteering.org.uk

Anetworkthatpromotesstudentvolunteeringasauniqueopportunityforstudents:toincreasetheirknowledge,skillsandabilities,tounderstandandappreciatethediversityofoursociety,andtoworkinpartnershipwithcommunitiesformutualbenefit.

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The ‘v’ charity (England)

www.wearev.co.uk

AcharitysupportedbyfundsfromtheTreasuryandcorporatesponsorshipthatistaskedwithdeliveringanationalframeworkforyouthactionandengagement.Thewebsitegivesdetailsofregulargrantroundsaimedatorganisationsthatwanttocreatenewopportunitiesforyoungpeopletovolunteer.‘v’tookovertheactivityofMillenniumVolunteersin2007.

Youth Action Network (England)

www.youthactionnetwork.org.uk

Amembershiporganisationthatsupportsthedevelopmentofyouthvolunteering projectsacrossEngland.ItpublishesaregularnewsletterActivate.

Scotland

Volunteer Development Scotland (VDS)

www.vds.org.uk

VDSworksstrategicallyandinpartnershiptopromote,supportanddevelopvolunteeringinScotland.ItsmissionistoserveastheNationalCentreofExcellence tomaximisethepositiveimpactsofvolunteeringonindividuals,groups,organisations,communitiesandsociety.VDSwasapartnerinproducingtheScottish Executive’s Volunteering Strategy,Edinburgh,2004(ISBN0755941314).

Volunteer Centre Network Scotland (VCS)

www.volunteerscotland.org.uk

VolunteerCentresareone‑stopshopswherepeopleinterestedinvolunteeringcanaccessinformation,adviceandsupport.VolunteerCentresalsoprovideadviceandtrainingtovolunteeringinvolvingorganisations.ThereisVolunteerCentrecoverageineachlocalauthorityareainScotland–42inall–andeachcentreisalocallymanagedindependentvoluntaryorganisation.

Wales

Wales Council for Voluntary Action (WCVA)

www.wcva.org.uk

WCVAisthevoiceofthevoluntarysector.Itrepresents,supportsandcampaignsforvoluntaryorganisations,volunteersandcommunitiesinWales.Improvingthequalityofvolunteermanagementisamajor functionofWCVAVolunteering.Informationsheets,publications,trainingcourses and conferences can be found onthewebsite.

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Volunteering Wales

www.volunteering-wales.net

OffersinformationaboutspecificvolunteeringopportunitiesinWales.

Northern Ireland

Northern Ireland Volunteer Development Agency (NICVA)

www.volunteering-ni.org

TheVolunteerDevelopmentAgencyprovidessupport,trainingandinformationonvolunteering,volunteermanagement,childprotectionandvoluntarymanagementcommittees.Itsmissionis‘strengtheningcommunitiesthroughthepromotionanddevelopmentofvolunteering’.

Voluntary Service Bureau (VSB)

www.vsb.org.uk

AstheVolunteerBureauforBelfast,Castlereagh,NorthDownandArds,VSBprovidesthesupportmechanismstoenableindividualstoaccessvoluntaryopportunities.Itswebsitelinkstoinformationabouttargetedprogrammes,publicationsandtheotherBureauxinNorthernIreland.

12.2 General volunteering information and organisations

The Compact (England only)

www.thecompact.org.uk

AsitedevotedtotheCompact,theagreementbetweentheGovernmentandthevoluntaryandcommunitysectorinEngland,devisedtoimprovetherelationshipbetweenthetwo.Publishedin1998,itsetsout:sharedvisionandprinciples;undertakingsfrombothsides;Government’scommitmenttorespecttheindependenceofthesector;andsystemstohelpmakesurethattheagreementworks.TheCompactissupportedbyfivecodesofgoodpracticeincludingCompact CodeofGoodPracticeonVolunteeringwhichcanbedownloadedfromthewebsite.

do-it.org

www.do-it.org.uk

AnawardwinningwebsitemanagedbyYouthNetUKwhichhelpspeoplefindvolunteeringopportunitiesintheirlocalarea.UKcharitiescanposttheopportunitiestheycanofferfreeofcharge.Thesiteprovidesgeneralinformationaboutallaspectsofvolunteering.

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Community Service Volunteers

www.csv.org.uk

CSVworkstoreconnectpeopletotheircommunitythroughvolunteeringandtraining.Itscampaigntopromotevolunteering,CSVMakeaDifferenceDay(everyOctober),isthebiggestdayofdirectvolunteeringinthecommunityintheUK.CSVisoneofthelargestprovidersofemployeevolunteering,helpingbusinessestogetinvolvedinthecommunityandoneofthemajordeliverersoftheMillenniumVolunteersprogrammeforyoungpeople.Itrunsweekendvolunteeringprojectsforall.

The Prince’s Trust

www.princes-trust.org.uk

ThePrince’sTrustisacharitythathelpsdisadvantagedyoungpeopleaged13–30. Since1990,theTrusthasrunavolunteersprogrammeacrosstheUKgiving16–25yearoldstheopportunitytodeveloptheirconfidence,motivationandskills throughteamworkinthecommunity.

TimeBank

www.timebank.org.uk

TimeBankisacommunicationsorganisationdedicatedtovolunteering.ItrunsPR,marketingandonlinevolunteerrecruitmentcampaignsforawiderangeoforganisations.MindtheGapisaninitiativefromTimeBanktoencouragemoreBlackandminorityethnicpeopletovolunteer.

12.3 Sources of good practice

Getting started

Get it Right from the Start. Volunteer policies – the key to diverse volunteer involvement

NationalCentreforVolunteering(nowVolunteeringEngland),2002Downloadfrom:www.volunteering.org.uk

Thisfreeguideexplainswhatavolunteerpolicyshouldincludeinordertobeeffectiveandworkable.

Downloadinformationsheetsfrom:www.volunteering.org.uk

ArangeofvaluableinformationsheetsisavailableontheVolunteeringEnglandwebsite,ontopicsincludingaccreditation,healthandsafety,samplevolunteeragreements,screeningandpolicechecks,insuranceandvolunteeringandstatebenefits.

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The Volunteer Recruitment (and Membership Development) Book

BySusanJEllisEnergize,2002,ISBN0‑940576‑25‑2

Topicsincludethinkingaboutwhyyourorganisationwantstoincludevolunteersaswellastipsonrecruitment.

Risk Management

ByKathrynDickieOrderonlinefrom:www.volunteering.org.uk

Auser‑friendlyguidetotheassessment,analysisandmanagementofriskforvolunteer‑involvingorganisations.

A Choice Blend: what volunteers want from organisation and management

InstituteforVolunteeringResearch,London,June2003Downloadfrom:www.ivr.org.uk

Thisreportfocusesonvolunteers’ownviews.Throughinvestigatingwhatmakesforasatisfyingandenduringvolunteeringexperience,itproposesamodelofprogressivevolunteerinvolvementwitheightpressurepointswhichcaninfluence aperson’slikelihoodofbecomingandstayingavolunteer.

From the Top Down

NationalCentreforVolunteering(nowVolunteeringEngland),summaryofabookpublishedin1996.Downloadfrom:www.volunteering.org.uk

Guideonhowtoencourageseniormanagerstosupportvolunteering.

Volunteer management

The Good Practice Guide

ByKateBowgett,KathrynDickieandMarkRestallNationalCentreforVolunteering,2ndedition,2002

Recommendedguideforvolunteermanagerswhichcoverseverythingfromcriminalrecordsscreeningtobenefitsrules,andfrominsurancetoexpenses.

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Essential Volunteer Management

BySteveMcCurleyandRickLynch

User‑friendlyadvicecoveringissuessuchascreatingmotivatingvolunteertalks,recruitingandretainingvolunteers,trainingandvolunteer‑staffrelations.

Turn your organisation into a volunteer magnet

Editedby:AndyFryar,RobJacksonandFraserDyerDownloadfreefrom: www.volunteering.org.uk/Resources/publications/freeguides.htm#magnet

Ane‑bookwrittenbyvolunteermanagersforvolunteermanagersandcontains18shortarticlesaboutdifferentwaysofgettingandkeepingvolunteers,eachbyadifferentauthorfromtheUK,theUSorAustralia.

UK Volunteer Programme Managers Group (UKVPMs)

www.groups.yahoo.com/group/ukvpms

UKVPMsisaparticipativenetworkingandcommunicationgroupforallVolunteerProgrammeManagersworkingintheUK.UKVPMs’missionistoincreasethescope,scaleandqualityofbothvoluntaryactivityandthemanagementofvolunteers.UKVPMsseekstoachievethisbybringingVolunteerProgrammeManagerstogetherinavirtualcommunitytodeveloptheir skillsandknowledgeforthepurposeoftakingactiontowardsourcommongoals.

Voluntary Sector Skills

www.voluntarysectorskills.org.uk

Offersinformationonskillsdevelopmentinthevoluntaryandcommunitysector–forpaidstaff,volunteersandtrustees.

Volunteer Fundraising Code

Downloadfrom:www.institute-of-fundraising.org.uk

Abestpracticecodeforvolunteerfundraising.Thecodeisrelevanttothemanagersofvolunteerfundraisersandtrustees.

Investing in Volunteers

www.investinginvolunteers.org.uk

InvestinginVolunteersisaUK‑widestandardthatrecognisesexcellenceinvolunteermanagement.Thestandardisexternallyassessedandaccreditedandisonlyawardedtoorganisationsthatcandemonstratethattheymanagetheirvolunteersinlinewithbestpractice.

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Volunteer Management Professional Training Programme

www.amtraining.co.uk

ThisprogrammedeliveredinpartnershipbyVolunteeringEnglandandAMTrainingisdesignedtomeettheneedsofpaidworkerswhoseresponsibilitiesincludemanagingvolunteers.

Volunteering Impact Assessment Toolkit

InstituteforVolunteeringResearch,2005www.ivr.org.uk

Atoolkitthatcanhelpyourorganisationshowwhatdifferencevolunteeringmakestoindividuals,organisationsandcommunities.

Legal issues

Volunteers and the Law

ByMarkRestallVolunteeringEngland,July2005Orderfrom:www.volunteering.org.uk

Areadableoverviewoflegalissuesforanyonewhoworkswithvolunteers

A brief guide to recruiting people with criminal records

Nacro,London,September2002Downloadfrom:www.nacro.org.uk

Aleafletgivinginformationonrecruitingex‑offenders.Itprovidesbriefguidanceonweighinguprisk,therelevanceofoffences,theRehabilitationofOffendersAct1974,andhowtofindoutaboutcriminalrecords.

Criminal Records Bureau (CRB)

www.crb.gov.uk

TheCRBisanExecutiveAgencyoftheHomeOfficeset‑uptohelporganisationsmakesaferrecruitmentdecisions.TherearetwolevelsofCRBcheckcurrentlyavailable;calledStandardandEnhancedDisclosures.StandardDisclosureisavailabletopeopleworkinginsolechargeofchildrenorvulnerableadults,aswellascertainotheroccupations.Theyshowcurrentandspentconvictions,cautions,reprimandsandwarningsheldonthePoliceNationalComputer.EnhancedDisclosureisthehighestlevelofcheckavailabletoanyoneinvolvedinregularlycaringfor,training,supervisingorbeinginsolechargeofchildrenorvulnerableadults.EnhancedDisclosurescontainthesameinformationastheStandardDisclosurebutwiththeadditionofanyrelevantandproportionateinformationheldbythelocalpoliceforces.

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Central Registered Body in Scotland

www.crbs.org.uk

UndertheProtectionofChildren(Scotland)Act2003itisanoffenceforanorganisationtotakeonavolunteertoworkdirectlywithchildrenwithoutcheckinghisorhernameagainstalistofindividuals disqualifiedfromworkingwithyoungpeople.ChecksarecarriedoutbyDisclosureScotlandandarefreeofchargetovoluntaryorganisationsthroughtheCentralRegisteredBodyinScotland.

The Department of Health, Social Services and Public Health, Northern Ireland (DHSSPH)

www.dhsspsni.gov.uk/child_protection_children_order

TheDHSSPHisresponsibleforimplementingTheProtectionofChildrenandVulnerableAdults(NI)Order2003(POCVA).

Volunteering whilst receiving benefits

JobcentrePlus,DepartmentforWorkandPensions,June,2008 Downloadfrom:www.jobcentreplus.gov.uk/JCP/stellent/groups/jcp/documents/websitecontent/dev_015837.pdf

Guidanceaimedatpeoplereceivingbenefits,whichexplainstherulesonvolunteeringandwhenbenefitscouldbeaffected.

12.4 Breaking down barriers

From Barriers to Bridges

NationalCentreforVolunteering(nowVolunteeringEngland),2001Downloadfrom:www.volunteering.org.uk

Aguidetoovercomingbarrierstovolunteerinvolvement.

Volunteering for All? Exploring the link between volunteering and social exclusion

InstituteforVolunteeringResearch,London,May2004Downloadfrom:www.ivr.org.uk

Summaryofresearchlookingatbarrierstovolunteeringandsolutions.

12.5 Targeting particular age groups

Generation V: Young People speak out on volunteering

InstituteforVolunteeringResearch,London,2004Orderonlinefrom:www.volunteering.org.uk

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ThisreportofresearchfortheRussellCommissionlooksattheattitudesofyoungpeopleinEnglandtowardsvolunteeringandtheextentoftheirinvolvementinvoluntaryactivities.

Involving older volunteers: a good practice guide

ByAlanDingle

InstituteforVolunteeringResearch,2001Orderonlinefrom:www.volunteering.org.uk

Thisguidelooksatthebarriersthatpreventolderpeoplefromvolunteeringandshowswhatorganisationscandotoovercomethem.

Active ageing in active communities: Volunteering and the transition to retirement

ByJustinDavisSmithandPatGayThePolicyPress(fortheJosephRowntreeFoundation),2005Downloadfrom:www.jrf.org.uk

Thisresearchlooksat‘whatworks’intheinvolvementofolderpeopleasvolunteers.

Age discrimination and volunteering

InstituteforVolunteeringResearch,London,2001Downloadfrom:www.ivr.org.uk

Aresearchreportexaminingtheoperationofupperagelimitpoliciesinvoluntaryorganisations.Itfindssuchpoliciesactivelydiscriminateagainstpeopleonthegroundsofageandareawasteofpotentialtalent.

Targeting Black and Minority Ethnic communities

My Time, My Community, Myself – Experiences of Volunteering within the Black Community

BySBhasinNationalCentreforVolunteering,London,1997Orderonlinefrom:www.volunteering.org.uk

Theresultofayear‑longstudyoffifteenBlackandethnicminorityorganisations,thislooksatthecontextofBlackvolunteering,motivationandsuccessfulinvolvementstrategies.ItalsosetsoutrecommendationsforbothBlackandmainstreamorganisations.

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Targeting refugees and asylum seekers

The A–Z of Volunteering and Asylum: A Handbook for Managers

ByRuthWilsonVolunteeringEngland,2003Availableinprintedform(£12)oronapaytoviewbasis(£8)from: www.volunteeringengland.org.uk/publications

Apracticalguidetoinvolvingasylumseekersinyourvolunteeringproject.

Refugee Volunteering. Integration in Action?

EvelynOldfieldUnit,London,November2004Downloadfrom:www.evelynoldfield.co.uk/publications/index.shtml

Ausefulreportbasedonanationalconference,whichwastheculminationoftheVolunteeringDevelopmentProjectbytheEvelynOldfieldUnit.Theprojectfocussedonsupportingvolunteerinvolvementinrefugeecommunityorganisations.

Targeting people with disabilities

Access to Volunteering – shaping the experiences and opportunities for disabled people: A ‘how to’ resource manual for volunteering organisations

Skill:NationalBureauforStudentswithDisabilities,2005Orderonlinefrom:www.skill.org.uk

Themanual,whichisaresultofSkill’stwo‑yearprojectonaccesstovolunteeringfordisabledpeople,willhelpvoluntaryorganisationsfeelconfidentinsupportingdisabledvolunteers.

Disability Equality in Volunteering

ByRachelWilsonSkill:NationalBureauforStudentswithDisabilities,1998Orderonlinefrom:www.skill.org.uk

Showshowinvolvingdisabledvolunteersand,byextension,disabledemployeescanbeeasy.Suggestseffectivewaysofinvolvingdisabledvolunteersandaddressesthemostcommonquestionsaboutdisabledvolunteers.

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Time to get equal in volunteering: tackling disablism

Scope,London2005Price:£4forindividuals;£10fororganisations.ToorderEmail:[email protected]

Thisreportfindsthatdisablismcontinuestobeamajorprobleminthevoluntarysector,basedonresearchwithdisabledpeoplethemselves,andhighlightsareasofgoodpractice.

Volunteering for everyone. A short guide to show the things an organisation might need to think about when recruiting volunteers who have a learning disability

Mencap,LondonSeptember2005Downloadfrom:www.mencap.org.uk

Volunteering for mental health

InstituteforVolunteeringResearch,London,October2003Downloadfrom:www.ivr.org.uk

Findingsofasurveyofvolunteeringbypeoplewithexperienceofmentalillhealth,includingbarriers,incentivesandimpacts.

You cannot be serious! A guide to involving volunteers with mental health problems

BySherryClarkNationalCentreforVolunteering(nowVolunteeringEngland),2003Orderonlinefrom:www.volunteering.org.uk

Givingpracticalinformationandcasestudies,thisguideisbasedonatwo‑yearprojectinvestigatingthechallengesfacingpeoplewithmentalhealthproblemsinaccessingvolunteeringopportunities.

12.6 Training

ASDAN (Award Scheme Development and Accreditation Network)

www.asdan.org.uk

ASDANofferstheLevel2CertificateinCommunityVolunteering(CCV).Thequalificationrecognisesthegeneralskillsandgoodpracticethatvolunteersneedtoshowtoworkeffectivelyinthecommunity.Over3000centresareregisteredtodeliverASDANprogrammes.Forexample,theCityofBristolCollegeofferstheCCVasadistancelearningon‑linecourse.

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Directory for Social Change (DSC)

www.dsc.org.uk

DSCprovidespracticalandaffordableinformationandtrainingtomeettheneedsofthevoluntarysectorasawhole,ratherthanjustvolunteers.

Excellence in Volunteer Management

www.volunteering.org.uk

Aprogrammeofsupport,trainingandprofile‑raisingforthosewhomanagevolunteers,runbyVolunteeringEngland.

Lampeter University Distance Learning Courses

www.volstudy.ac.ukEmail:[email protected]

Arangeofindividualcoursesoffered,including‘ManagingVolunteers’and‘TrainingintheVoluntarySector’whichcanbestudiedaloneorcombinedtogainadiplomaorBAinVoluntarySectorStudies.TheUniversityalsooffersaCertificateinInterpersonalSkillsforVolunteers.

Lantra Awards

www.lantra-awards.co.ukEmail:[email protected]

Lantraisthesectorskillscouncilfortheenvironmentalandland‑basedsector.LantraAwardsoffersanAdvancedCertificateinVolunteerManagement,avocationallyrelatedqualificationpositionedatLevel3.Itissuitableforanyonewhomanages,supervisesorleadsvolunteers.Assessmentisthroughawrittencasestudy.

Practice Development Seminars on Supported Volunteering

www.volunteering.org.uk/hsc

Theseseminars,runbyVolunteeringEngland,aimtodevelopandsharepracticeinsupportingvolunteerswithlearningdisabilitiesormentalhealthproblems.

Volunteer Development Scotland

www.vdslearningzone.org.uk/welcome/home.html

ThisisanonlinelearningresourceforvolunteermanagersinScotland.

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Voluntary Sector Skills

www.voluntarysectorskills.org.uk

ThisNationalOccupationalStandardsforManagingVolunteerscanbedownloadedfreeofchargefromthissite.Theyaddressissuessuchasdevelopingpolicy,promotingvolunteering,involvingandinduction,management,developmentandsupportofvolunteersandmanagementofyourselfandyourrelationshiptovolunteers.

Youth Achievement Awards

www.ukyouth.org

UKYouthhasbeenprovidingYouthAchievementAwards(aframeworkthroughwhichyoungpeople’slearningisaccreditedandrecognised)toyoungpeoplesince1997inarangeofsettingssuchasschools,youthgroups,localauthorityyouthservicesandvoluntarysector.

12.7 Heritage sector organisationsThissectionprovidesinformationonjustaselectionofthemanyvolunteer‑involvingorganisationsintheheritagesector.

Heritage Link

www.heritagelink.org.uk

HeritageLinkwassetupin2002bynationalheritagegroupstopromotethecentral roleofthevoluntarymovementinthesectorandtomaketheirvoiceheardcollectivelyandcoherently.Itnowhas80members–nationalorganisationsincludingtheNationalTrustandTheSocietyfortheProtectionofAncientBuildings (SPAB)aswellasmanysmallerandmorespecialisedheritagegroups.HeritageLinkprovidesaforumformemberstoformulateandpromotepolicyoncoreissuesaswellasasupportandinformationnetwork.HeritageLinkresearchonheritagevolunteeringwaspublishedin2003asVolunteersandtheHistoricEnvironment.Downloadfrom:www.heritagelink.org.uk/publications.asp

Association of Independent Museums

www.aim-museums.co.uk

Amembershiporganisationformuseumsoperatingoutsideoflocalauthoritycontrol.ItproducesoccasionalAIMFocuspapersonissuesfacingindependentmuseums.SeeFocus18:WorkingwithVolunteers–anintroductiontogoodpractice,February2005.

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Association for Industrial Archaeology (AIA)

www.industrial-archaeology.org.uk

TheAIAisthenationalorganisationforpeoplewhoshareaninterestinBritain’sindustrialpast.Itbringstogetherpeoplewhoareresearching,recording,preserving andpresentingtheUK’sindustrialheritage.Industrialarchitecture,mineralextraction,heritage‑basedtourism,powertechnology,adaptivere‑useofindustrial buildingsandtransporthistoryarejustsomeofthethemesinvestigatedbyvolunteers.

Black Environment Network (BEN)

www.ben-network.org.uk

BENpromotesequalityofopportunityforethniccommunitiesinthepreservation, protectionanddevelopmentofthenaturalenvironment.ItofferstrainingandadvicetoorganisationsseekingtoincreasetheparticipationofBlackandminorityethnicpeopleintheirwork.

British Association of Friends of Museums (BAFM)

www.bafm.org.uk

BAFMisanindependentorganisationestablishedin1973forFriends,volunteersandsupportersinmuseums,galleriesandheritagesites.Itoffersanetworkofsupportfrompeoplewithfirst‑handexperienceofrunningFriendsorganisations,actsasaclearinghouseforcommonproblemsandtheirsolutions,andisacentral sourceofinformationaboutFriendsforFriends.BAFMholdsevents,providesa‘HandbookForFriends’,a‘HandbookforHeritageVolunteerManagers&Administrators’andarangeofInformationSheets.Anewsletterisproducedthree timesayear,andanInsuranceschemeisavailableformembers.

British Trust for Conservation Volunteers (BTCV)

www.btcv.org

BTCVistheUK’slargestpracticalconservationcharityinvolvingthousandsofvolunteersannuallyinprojectstoprotectandenhancetheenvironment.BTCV’sactivitiesincludeconservationprojectsandworkingholidays,trainingprogrammesandtheGreenGym©initiative.

The Council for British Archaeology (CBA)

www.britarch.ac.uk

TheCBAisaneducationalcharityworkingthroughouttheUKtoinvolvepeopleinarchaeologyandtopromotetheappreciationandcareofthehistoricenvironmentforthebenefitofpresentandfuturegenerations.

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Countryside Recreation Network (CRN)

www.countrysiderecreation.org.uk

CRNisaUK‑wideorganisationthatfacilitatestheexchangeandsharingofinformationtodevelopbestpolicyandpracticeincountrysiderecreation.Seeitsseminarproceedings,Volunteering:StrategiesandPracticeforEngagingVolunteers inCountrysideRecreationManagement,2006.

The National Association of Decorative and Fine Arts Societies (NADFAS)

www.nadfas.org.uk

NADFAShasover300localsocietiesintheUK.TheAssociationpromotesvoluntaryworktomaintainhistoricbuildingsandcollectionsandtrainsvolunteers toprovidenon‑specialistbutvitalsupportbycaringforcollections,recordingdocuments,guidingandstewarding.

The National Trust

www.nationaltrust.org.uk/main/w-trust/w-volunteering.htm

TheNationalTrustreliesonthecontributionofthousandsofvolunteerseachyearandoffersarangeofvolunteeringopportunities,fromfulltimeplacementstoweekend‘tasters’.TheTrusthasasmallcentralvolunteeringteamaswellasarea‑andproperty‑basedvolunteergroups.

The National Trust for Scotland

www.nts.org.uk

TheNationalTrustforScotlandinvolves3000volunteersinitsworkeachyear;thewebsitepointstotherangeofvolunteeringopportunitiesthatareavailableforarangeofaudiences.

The Royal Society for the Protection of Birds (RSPB)

www.rspb.org.uk

TheRSPBistheUKcharityworkingtosecureahealthyenvironmentforbirdsandwildlife.Foundedin1889,ithassincegrownintoEurope’slargestwildlifeconservationcharitywithmorethanamillionmembers.AvolunteerunitisbasedattheUKheadquartersoftheRSPBinBedfordshire.ItprovidesassistanceandadvicetoRSPBstaffworkingwithvolunteersandhasproducedaninternalhandbook.

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The Wildlife Trusts

www.wildlifetrusts.org.uk

TheWildlifeTrusts’partnershipisthelargestvoluntaryorganisationworkingintheUKonallaspectsofnatureconservation.VolunteersarethefoundationuponwhichTheWildlifeTrustmovementhasbeenbuiltandahugerangeoflocalandnationalvolunteeringopportunitiesareavailable.

12.8 General

Volunteers’ Week

www.volunteersweek.org.ukEmail:[email protected]

Volunteers’WeekistheUK’sannualcelebrationoftheworkthatvolunteersdo,organisedinJuneeachyearbyVolunteeringEngland.ThewebsiteprovidesarangeofresourcesandtoolstocelebrateVolunteers’Weekandthecontributionvolunteershavemade.

Voluntary Action, The Journal of the Institute for Volunteering Research

www.ivr.org.uk/voluntaryaction.htm

Producedthreetimesayear,thisjournalmakeslinksbetweenresearchandpolicyandpractice.

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Our grant programmes

General programmes

Heritage Grants (above £50,000)

Thisisourmainprogrammeforgrantsover£50,000forallkindsofheritage,andisopentoallnot‑for‑profitorganisations.Allapplicationsgothroughtworounds(unlessyouareunsuccessfulatthefirstround)andyoucanapplyfordevelopment fundingtohelpdevelopyourprojecttothesecondround.Assessmenttakesthreemonthsateachroundandtheoutcomeofyourapplicationwillthenbedecidedatthenextavailabledecisionmeeting.

Your Heritage (£3000–£50,000)

Thisisourgeneralsmall‑grantsprogrammeforalltypesofheritageproject.Itisaflexibleprogramme,opentoallnot‑for‑profitorganisations,butisparticularlydesignedforvoluntaryandcommunitygroupsandfirst‑timeapplicants,withamuchsimplerapplicationprocessandashorterassessmenttimetable(10weeks).

Targeted programmes

Young Roots (£3000–£25,000)

YoungRootsisatargetedprogrammefor13–25‑year‑oldswhowanttoexploretheirheritageanddevelopskills.YoungRootsprojectsstemdirectlyfromyoungpeople’sinterestsandideas,harnessingtheircreativityandenergy,buildingtheirconfidenceandhelpingthemworkwithothers.

Parks for People (£250,000–£5 million)

ParksforPeoplesupportstheregenerationofexistingpublicparks,gardensquares,walksandpromenadesacrosstheUK.

Townscape Heritage Initiative (£500,000–£2 million)

ThroughourTownscapeHeritageInitiativewemakegrantstohelpcommunitiesregeneratethehistoricpartsoftheirtownsandcities.Theprogrammeisdesigned forareasofparticularsocialandeconomicneedthroughouttheUK.Partnershipsarefundedtocarryoutrepairsandotherworkstoanumberofhistoricproperties withinadefinedarea,someofwhichmaybeinprivateownership,andimprovethequalityoflifeforallthosewholive,workorvisitthere.

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Landscape Partnerships (£250,000–£2 million)

LandscapePartnershipsisourprimaryvehicleforpromotingheritageconservation asanintegralpartofruralregeneration,deliveredbypartnershipsrepresentingarangeofheritageandcommunityintereststotackletheneedsoflandscapeareasthatmaybeindifferentownerships.Eachschemeisbasedroundaportfolioofsmallerprojects,whichtogetherprovideavariedpackageofbenefitstoanarea,itscommunitiesandvisitors.

Repair Grants for Places of Worship (£10,000 upwards)

Throughthisprogrammewehelpconserveandsustainheritageatriskthroughurgentrepairstoplacesofworship.TheUK‑wideschemeisdeliveredthroughfourprogrammesinEngland,NorthernIreland,ScotlandandWales.RepairGrants forPlacesofWorshipinEnglandandScotlandareawardedupto£250,000andinNorthernIrelandandWalesupto£100,000.

You can get more information by:

• downloadingapplicationmaterialsfromwww.hlf.org.uk;

[email protected];

• phoningourhelplineon020 7591 6042;

• contactingusbytextphoneon020 7591 6255; or

• usingTextDirect18001 020 7591 6042.

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East of England

TerringtonHouse13–15HillsRoadCambridgeCB21NLPhone:01223224870Fax:01223224871

East Midlands

ChilternHouseStNicholasCourt25–27CastleGateNottinghamNG17ARPhone:01159349050Fax:01159349051

London

7HolbeinPlaceLondonSW1W8NRPhone:02075916000Fax:02075916001

North East

StNicholasBuildingStNicholasStreetNewcastleuponTyneNE11RFPhone:01912557570Fax:01912557571

North West

9thFloor82KingStreetManchesterM22WQPhone:01618310850Fax:01618310851

Northern Ireland

51–53AdelaideStreetBelfastBT28FEPhone:02890310120Fax:02890310121

Heritage Lottery Fund

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Scotland

28ThistleStreetEdinburghEH21ENPhone:01312259450Fax:01312259454

South East England

7HolbeinPlaceLondonSW1W8NRPhone:02075916000Fax:02075916001

South West

TrinityCourtSouthernhayEastExeterEX11PGPhone:01392223950Fax:01392223951

Wales

HodgeHouseGuildhallPlaceCardiffCF101DYPhone:02920343413Fax:02920343427

West Midlands

BankHouse8CherryStreetBirminghamB25ALPhone:01216166870Fax:01216166871

Yorkshire and the Humber

4thfloorCarltonTower34StPaul’sStreetLeedsLS12QBPhone:01133888030Fax:01133888031

Head office7HolbeinPlaceLondonSW1W8NRPhone:02075916000Fax:02075916001

Textphone: 020 7591 6255

www.hlf.org.uk