Formerly Blue Cross Philippines

Pacific Cross Center, 8000 Makati Avenue, 1200 Makati City, Metro Manila, Philippines +632 899 8001 +632 325 0638 www.pacificcross.com.ph T F W

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ONLINE PAYMENT GATEWAY Frequently Asked Question (FAQs)

1. WHAT PAYMENT OPTIONS ARE AVAILABLE?

a. Credit Card (Soon)

b. Local Debit Card (BancNet)

c. Over-the-Counter (Dragonpay)

d. Mobile (GCash)

e. PayPal

2. WHAT CREDIT CARDS ARE ACCEPTED?

All major credit cards are accepted including those with VISA, Mastercard,

AMEX, JCB, Diners Club International affiliations.

3. CAN PAYMENT BE DEFERED THROUGH CREDIT CARD?

Only straight credit card transactions are accepted.

4. WHAT LOCAL DEBIT CARDS ARE ACCEPTED?

Formerly Blue Cross Philippines

Pacific Cross Center, 8000 Makati Avenue, 1200 Makati City, Metro Manila, Philippines +632 899 8001 +632 325 0638 www.pacificcross.com.ph T F W

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5. WHAT BANKS REQUIRE MEMBER NUMBER?

Allied Bank

Allied Savings Bank

CTBC Bank

Landbank of the Philippines

Mertobank

PSBank

Philtrust Bank

RCBC

RCBC Savings

6. HOW TO KNOW AND WHERE TO FIND THE MEMBER NUMBER/ BANK

IDENTIFICATION NUMBER (BIN) IN THE DEBIT CARD?

The Member Number may be found in different locations of the debit card

depending on the issuing bank. Please see the image below for example:

Formerly Blue Cross Philippines

Pacific Cross Center, 8000 Makati Avenue, 1200 Makati City, Metro Manila, Philippines +632 899 8001 +632 325 0638 www.pacificcross.com.ph T F W

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7. WHAT IS THE BANK IDENTIFICATION NUMBER (BIN) PER ISSUING BANK/

WHAT IS THE MAXIMUM TRANSACTION LIMIT FOR DEBIT CARD PAYMENT?

The maximum transaction limit and BIN of debit cards varies depending on the

issuing bank. The following provides the maximum limit and BIN per bank.

ISSUING BANK BANK

IDENTIFICATION NUMBER (BIN)

TRANSACTION LIMIT

Allied Banking Corporation

329 No Limit

504904

Allied Savings Bank 606293 No Limit

Asia United Bank 602914 100,000 (combined w/ Bills payment)

Banco Dipolog 581674 40,000

Bank Of Commerce 590144 No Limit

BPI Globe BanKo 590118 20,000

CTBC Bank

421

100,000 (combined w/ ATM withdrawal

and IBFT)

665

421433

421434

421562

421563

421564

421565

428307

428339

603224

City State Bank 601959 40,000

Development Bank of the Philippines

470676

No Limit 466536

200059

Dumaguete City Dev't Bank

581837 50,000

East West Bank 437507 50,000

Enterprise Bank 505813 20,000

Entrepreneur Bank Inc.

581870 20,000

Greenbank 639179 20,000

ISLA Bank 581678 No Limit

Korea Exchange Bank 581869 50,000 combined w/ Withdrawal/ IBFT &

Bills Payment

Landbank of the Philippines

603131

100,000 2038

474844

Formerly Blue Cross Philippines

Pacific Cross Center, 8000 Makati Avenue, 1200 Makati City, Metro Manila, Philippines +632 899 8001 +632 325 0638 www.pacificcross.com.ph T F W

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ISSUING BANK BANK

IDENTIFICATION NUMBER (BIN)

TRANSACTION LIMIT

Luzon Development Bank

601652 40,000

Malayan Savings Bank 603187 No Limit

Maybank 603324 30,000

Metrobank

263 Bank to provide together with their confirmation on the

BINs

504946

589282

PBCOM 589886 50,000

PSBank 627592 50,000 (cardholders

can request for higher limit)

Philippine Business Bank

605053 No Limit

Philippine National Bank

592108 20,000 - 100,000 / Shared with ATM

limits 510266

528204

Philippine Veterans Bank

590133 No Limit

Philtrust Bank 200000

No Limit 627507

Planbank 581827 No Limit

Philippine Postal Bank 627818 No Limit

RCBC

8888

20,000 421585

589270

601971

RCBC Savings 590160

20,000 581816

Robinsons Savings Bank

603080 40,000

Security Bank 140651 40,000

Standard Chartered Bank

407380

100,000 460186

601730

Sterling Bank of Asia

418903

No Limit

461769

461780

461782

604885

641781

Sun Savings Bank 581880 20,000

Tiaong Rural Bank 588858 20,000

Formerly Blue Cross Philippines

Pacific Cross Center, 8000 Makati Avenue, 1200 Makati City, Metro Manila, Philippines +632 899 8001 +632 325 0638 www.pacificcross.com.ph T F W

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8. HOW TO PAY USING OVER-THE-COUNTER (DRAGONPAY) OPTION?

Formerly Blue Cross Philippines

Pacific Cross Center, 8000 Makati Avenue, 1200 Makati City, Metro Manila, Philippines +632 899 8001 +632 325 0638 www.pacificcross.com.ph T F W

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9. HOW TO PAY USING GLOBE G-CASH?

Enter your 11-digit Globe mobile number then wait for the GCash SMS (2882)

and enter your MPIN to authenticate the transaction.

Formerly Blue Cross Philippines

Pacific Cross Center, 8000 Makati Avenue, 1200 Makati City, Metro Manila, Philippines +632 899 8001 +632 325 0638 www.pacificcross.com.ph T F W

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10. HOW MUCH IS CHARGED FOR USING THE ONLINE PAYMENT GATEWAY?

Using credit and debit cards do not incur charges. On-top fees shall only

commence when the payment is coursed the following OTC payment channels:

PAYMENT CHANNEL ON-TOP FEE BPI ExpressOnline/Mobile (Fund Transfer) 1.00 BPI ExpressOnline (Bills Payment) 5.00 RCBC AccessOne 5.00 M. Lhuillier 20.00 BDO Over-the-Counter Cash Deposit with Reference No.

25.00

BDO Over-the-Counter Bills Payment 30.00 BPI Over-the-Counter Bills Payment 50.00 Security Bank OTC Bills Payment 50.00

11. WHAT ARE THE COMMON CAUSES OF FAILED TRANSACTIONS?

a. Debit card has insufficient fund or has reached the maximum transaction limit/

threshold usage during the time of transaction

b. Credit card reached the maximum credit limit

c. Wrong input of ATM PIN

d. Expired debit or credit card

12. HOW TO KNOW IF TRANSACTION IS SUCCESSFUL?

After the transaction, a payment status notification shall be emailed to the

provided e-mail address. Only one among the three statuses that could reflect in

the e-mail:

a. TRANSACTION PENDING

b. TRANSACTION SUCCEFUL

c. TRANSACTION FAILED

13. WHAT TO DO WHEN THE PAYMENT ATTEMP FAILED?

For as long as the reference number has not been paid, you can still complete the

payment within two (2) calendar days by using the OTC option. Otherwise, if not

done within the said duration, you may still opt to pay using the same option but

will have to confirm with you Account Executive the proof of payment for

manual validation and tagging as paid transaction.

14. HOW TO REQUEST FOR A REVERSAL/ REFUND?

Please call/ e-mail the Customer Service Hotline to request for a reversal/

refund:

(+63 2) 230-8511/ (+63 2) 230-8522

client_services@pacificcross.com.ph

payments@pacificcross.com.ph

Formerly Blue Cross Philippines

Pacific Cross Center, 8000 Makati Avenue, 1200 Makati City, Metro Manila, Philippines +632 899 8001 +632 325 0638 www.pacificcross.com.ph T F W

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15. HOW LONG DOES IT TAKE FOR THE REVERSAL/REFUND TO BE PROCESSED?

a. Due from credit card – reversal/ refund are processed real-time upon approval

of the request.

b. Due from other payment options – please request thru your Account Executive

for proper documentation and implementation of standard termination/

cancellation policy of Pacific Cross Philippines.

For other inquiries: PACIFIC CROSS INSURANCE, INC. & PACIFIC CROSS HEALTHCARE, INC. 8000 Makati Avenue 1200 Makati City, Philippines Customer Service Hotline: (+63 2) 230-8511

(+63 2) 230-8522 Customer Service E-mail: client_services@pacificcross.com.ph