Ohio Housing Finance Agency – Strategic Priority Culture Initiative Ohio Housing Finance Agency Strategic Priority Culture Initiative

Ohio Housing Finance Agency – Strategic Priority Culture Initiative

Ohio Housing Finance Agency

Strategic Priority Culture Initiative



OHFA’s Strategic Priorities

1. Sustain and Advance OHFA through Its Core Programs

2. Demonstrate Impactful and Measurable Results

3. Concentrate Efforts on Highest Priority Housing Needs

4. Act as an Entrepreneur in Advancing OHFA’s Mission

5. Strengthen OHFA’s Workforce Culture


Focus GroupsFocus

GroupsEngagement

SurveyEngagement

Survey

Exit Interviews

Exit Interviews


Mission Awareness

Mission Awareness

Management and Staff

Relationships

Management and Staff

Relationships

Employee Performance – setting expectations and

holding employees to them

Employee Performance – setting expectations and

holding employees to them Employee

RecognitionEmployee

Recognition

Employee Development and Opportunities

Employee Development and Opportunities

Providing Channels for Feedback

Providing Channels for Feedback


Offer a rewarding environmentOffer a rewarding environment

Maximize employee potential Maximize employee potential

Optimize workforce performanceOptimize workforce performance

Build channels for exchange of feedbackBuild channels for exchange of feedback


Initiative 5.1: Offer a rewarding work environment that inspires and engages employees in achieving the mission.

• Provide training to managers• Promote discussion of agency issues

• Manager’s Forum

• Recognize employees• Kudos program

• Connect employees to their role in supporting the mission• Onboarding


Initiative 5.2: Maximize employee potential through development

and training.

• Identify soft skill and technical training in all offices

• Create opportunities for employees• Encourage each employee to complete

an Individual Development Plan• Compile a Skills Bank


Initiative 5.3: Optimize work performance to deliver a high level of customer

service and requested business results.

• Align employee goals with OHFA’s Annual Plan Strategic Priorities

• Evaluate 100% of employees annually• Give employees ongoing feedback regarding

performance throughout the year


Initiative 5.4: Continue to build channels for the exchange of

feedback and knowledge.

• Regular meetings of the Organizational and Cultural Leadership Committee

• Annual engagement survey• Follow up on comments made in engagement

survey• Hold annual Appreciation Day for staff• Create a communications plan


Performance Dashboard


2015 Employee Engagement Survey


2015 Employee Engagement Survey

We do…. Appreciate our peers and their work ethics, care for each other, communicate, enjoy our culture, feel like family, fulfill our mission with passion and interest, love our mission, put the needs of households/homebuyers we serve first, and want to work for OHFA

We do not always… Have management involvement with day-to-day work, have opportunities to innovate, look for ways to connect staff with upper/senior management, provide career paths and retain valuable staff


Next Steps….


OHFA’s

Vision

OHFA’s

Vision

Supportive and

Respectful Culture

Supportive and

Respectful Culture

Employees embrace

responsibility to public and

each other

Employees embrace

responsibility to public and

each other

Employees are rewarded

for their talent and capabilities

Employees are rewarded

for their talent and capabilities


Questions?


Thank You

Clare Long - Director of Human ResourcesOhio Housing Finance Agency

[email protected]

Documents

Ohio Housing Finance Agency – Strategic Priority Culture Initiative Ohio Housing Finance Agency Strategic Priority Culture Initiative