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Office of Treasury Technology Guide to Services

Last Updated: 11/28/2005 Page 1

TABLE OF CONTENTS MISSION AND GOALS............................................................................................................................................. 2

GUIDE TO SERVICES.............................................................................................................................................. 3 PURPOSE ................................................................................................................................................................... 3 INTRODUCTION ........................................................................................................................................................ 3 THE OFFICE OF TREASURY TECHNOLOGY ORGANIZATION CHART.......................................................................... 4

HOW TO OBTAIN OUR SERVICES...................................................................................................................... 5 CUSTOMER RELATIONSHIP MANAGERS ..................................................................................................................... 5 OTT SERVICE REQUESTS .......................................................................................................................................... 5 THE OTT HELP DESK .............................................................................................................................................. 5 THE TNET INTRANET SITE AND INFORMATION TECHNOLOGY FORMS .................................................................... 5

AN OVERVIEW OF OUR ORGANIZATION’S UNITS....................................................................................... 6 INTERDEPARTMENTAL SECURITY.............................................................................................................................. 6 MANAGEMENT AND SUPPORT SERVICES ................................................................................................................... 7 TECHNOLOGY SERVICES ........................................................................................................................................... 8

Imaging Services ....................................................................................................................................................... 8 Application Development ........................................................................................................................................... 9 Operations ............................................................................................................................................................ 10

LAN & E-mail Services.................................................................................................................................................... 10 Systems Support Services ................................................................................................................................................. 11 Network Services ............................................................................................................................................................. 12 Desktop Services.............................................................................................................................................................. 13 Help Desk Coverage ........................................................................................................................................................ 13 Desktop Staging, Installation, and Relocation ................................................................................................................... 13 Desktop Support.............................................................................................................................................................. 13

CUSTOMER RELATIONSHIP MANAGEMENT ............................................................................................................. 15 INFORMATION MANAGEMENT AND TECHNOLOGY PLANNING............................................................................... 16

Security Management .............................................................................................................................................. 16 Research and Development ....................................................................................................................................... 16 Disaster Recovery Planning ...................................................................................................................................... 17 Business Continuity Planning ................................................................................................................................... 17 Strategic Planning................................................................................................................................................... 17 Advisory Services.................................................................................................................................................... 18

SPECIAL PROJECTS .............................................................................................................................................. 19 SPECIAL PROJECTS .................................................................................................................................................. 19

APPENDIX A ........................................................................................................................................................... 22

APPENDIX B ........................................................................................................................................................... 24 APPLICATION DEVELOPMENT UNIT ....................................................................................................................... 24 IMAGING SERVICES UNIT ........................................................................................................................................ 26 OPERATIONS........................................................................................................................................................... 26

NOTES ...................................................................................................................................................................... 27



MISSION AND GOALS

Mission

The Office of Treasury Technology organization provides quality information technology services and support to the various divisions within the Department of the Treasury. The Office of Treasury Technology provides coordination, enables secure access to information, and promotes and facilitates more efficient utilization of IT resources for the Department.

Goals

Leverage IT resources to reduce costs while streamlining operations

• Development and implement security policies, standards, guidelines and procedures to ensure the ongoing maintenance of security

• Improve processing while reducing costs by employing well planned information technology solutions

• Improve operational effectiveness by utilizing best business practices and advisory services to identify business reengineering opportunities

Improve Customer Service through increased accessibility

• Expand the number of Treasury services accessible through the Internet or Intranet in a coordinated, portal environment

• Pursue the migration of paper processes for our citizens, businesses and staff to paperless electronic solutions such as the Internet and imaging systems

Enhance Security

• Manage the development and implementation of security policies, standards, guidelines and procedures to ensure the ongoing maintenance of security

• Coordinate information technology security efforts across the Department • Promote security awareness and education

Promote Effective Technologies and Standardization

• Where practical, establish standardized utilization of technology throughout the Department such as the use of email and desktop office environments

• Encourage individual initiative on the part of the Divisions and staff to effect changes that bring better results and efficiencies

• Promote cost savings on technology investments by pursuing enterprise license agreements



Guide to Services Purpose The purpose of this Guide to Services document is to provide an overview of the organizational units within the Office of Treasury Technology and to define the nature and manner of the services that are available as well as how to access them. This document is divided into sections, each representing the organizational support units within the Office of Treasury Technology. Each section will provide an overview of the unit and a description of the basic services available.

Introduction The Office of Treasury Technology is divided into units each providing various services and support to the divisions within the Department of the Treasury. See Figure 1.

The major organizational groups include:

• Interdepartmental Security • Management & Support Services • Technology Services

o Imaging Services o Application Development o Operations

LAN & Email Services Systems Support Services Network Services Desktop Services

• Customer Relationship Management • Information Management and Technology Planning

o Security Management o Research and Development o Disaster Recovery Planning o Business Continuity Planning o Advisory Services

• Additional Services Include o Special Projects o Vendor quotations for hardware, software and IT services o Review and approval of IT procurements o Coordination for projects and resources for the Department with

the Office of Information Technology (OIT)



The Office of Treasury Technology Organization Chart

Figure 1

Technology Officer

Interdepartmental SecurityManagement & Support

Services Customer Relationship Management

Information Management & Technology Planning

Imaging ServicesApplication

Development

Operations

LAN & E-mail Services

Systems Support Services Network Services Desktop Services

Technology Services

DIVISION OF ADMINISTRATIONOFFICE OF TREASURY TECHNOLOGY

Treasury IT Advisory Board

Treasurer’s Office Support



How to Obtain Our Services Services can be requested in two ways. One is by Service Requests placed

through your Customer Relationship Manager and the other is for routine helpdesk calls placed through the Helpdesk Services Unit. Each division is assigned a specific Customer Relationship Manager who can address all of your information technology needs by coordinating our services. Additional details on each of these are described below. Customer Relationship Managers

Customer Relationship Managers are your conduit to obtaining OTT services and perform business consultations for clients who require technical services. They channel your requests and act as your business agent to the technical services provided by the Office of Treasury Technology. Your business requirements are negotiated and your problems may be solved with their assistance.

OTT Service Requests

Service requests are accepted by the Customer Relationship Manager through the Divisional IT representatives and allow management to track and report on the progress of requests received by OTT. Service Requests are defined as any effort performed outside of a help desk call. Your Customer Relationship Manager will handle the processing of your request and ensure that it is processed by the appropriate service delivery unit within the OTT organization.

The OTT Help Desk

Technicians are available at the Help Desk # 609-292-5931 to answer questions and respond to your routine needs.

Please Note: The helpdesk is operational from 7:30 AM through 5:30 PM, Monday through Friday, exclusive of holidays. Helpdesk Services required outside of the above normal business hours can be arranged through your Customer Relationship Manager.

The TNet Intranet Site and Information Technology Forms

The TNet site provides a variety of information on the Office of Treasury Technology. A number of forms are available to facilitate your use and expedite the submission and processing of your requests. An overview of the TNet site and forms that are available in electronic format can be found in Appendix A.



An Overview of Our Organization’s Units

Interdepartmental Security

The Interdepartmental Security unit is charged with the responsibility to support and enhance the State’s building access security environment. The integral components to the State’s environment include the Division of Property Management and Construction and the State Police.

The services provided by this Unit include:

• Provide for project management of building access security projects and procurements • Work closely with the State Police and the Division of Property Management and

Construction on new construction and renovation projects for the implementation of building security systems

• Provide field support to existing and new installations • Plan for improvements to building access security systems • Provide services to many of the State’s owned and leased facilities • Support and maintain the COMPASS building access security software system



Management and Support Services The Management & Support Services section addresses the internal service and support needs of the Office of Treasury Technology organization and its employees.


• Personnel • Fiscal management • Training • Facilities • Policies, standards, guidelines, and procedures

This Unit has responsibility/participates in the following:

• Developing recommendations for improving the management, organization, and efficiency

of operations. • Conducting studies of critical management issues. • Special projects in the areas of budgetary or administrative operations and/or technology.



Technology Services

Each of the Technology Services units is responsible for providing help desk support and tracking assigned calls and service requests.

Imaging Services The Imaging Services Unit provides complete support for scanning and imaging services, as well as support for new and existing software programs provided by the FileNet Corporation. The unit also provides consultations on planning FileNet environments and the use of their software applications.

The services provided by this Unit include: • Consultation with clients on potential FileNet services • Recommendation on scanners and imaging hardware • Installation, upgrades and training for FileNet related software and applications • Assistance to agencies within the Department in the evaluation of image processing and when

FileNet is selected as a solution, assist in installing FileNet software and related solutions as well as training and guidance

• Participate in the administration of the FileNet software maintenance contract • Develop and maintains security for the FileNet products. • Maintain the FileNet server software • Advise other departments in the development of imaging solutions



Application Development The Application Development Unit provides full application lifecycle development and maintenance services to client organizations.


• Feasibility Studies and Project Proposals

• Application Development

o Project Management, Planning, Estimating, Coordination and Status Reporting

o Analysis

o Business Requirements, Conceptual Design and Detail Design Documents

o Program Specification Development

o Data Modeling and Entity Relationship Diagram Development

o Project Quality Assurance Activities

o Test Plan Development and Test Plan Execution and Verification

o System, Integration, and User Acceptance Testing

o User Training, User Manual Development and Maintenance

o System Documentation

o Data Base Analyst (DBA) Support

• Application Maintenance

• Internet and Intranet Site Development and Maintenance

• Application Security Development and Management Services

• Software and Technical Review and Recommendation



Operations The Operations Unit is comprised of all the support units which maintain and manage the Treasury IT infrastructure, including network devices, servers, personal computers and all peripheral devices. The Operations Unit also supplies support services to Treasury users. The four support groups, LAN and E-mail Services, Systems Support Services, Network Services, and Desktop Services work together to provide effective and efficient IT solutions.

LAN & E-mail Services The LAN & E-mail Services group provides E-mail and domain services, which keep the Local Area Network secure and available for supported clients. This Unit also provides the planning services necessary to migrate to new software and maintains the domain servers in peak operating condition.


• Design, develop and maintain secure Windows 2000/Exchange 2000 and Windows NT4 domain

structures for the Department of the Treasury • Maintain secure domain resources including:

o Print, File, Web and Application access services o E-mail application o Remote access to domain resources o Internet usage

• Provide secure access to domain resources through: o Proposing security policy standards, guidelines and procedures o Enforce approved policy, standards, guidelines and procedures o Patch Management of domain servers and workstations o Maintenance of proper operating system and layered application service pack

levels o Virus/Worm prevention and containment o Secure transmission of data

• Design and maintain the Department storage area network (SAN) • Participate in the development and maintenance of backup/restore/recovery procedures for the

Department of Treasury • Administer the Office of Treasury Technology hardware and software maintenance contracts as

appropriate to the Windows and storage area environments • Research, test, implement and maintain Windows Share Point Services and Windows Share Point

Portal Server as well as other possible implementations of document management technologies within the Department



Systems Support Services The Systems Support Services group provides various operating systems’ support to production applications. The group also provides the planning services necessary to migrate to new software and maintains application servers in peak operating condition.


• Install and maintain Hewlett-Packard (HP) OpenVMS, HP TRU64 UNIX, SUN Solaris UNIX, IBM AIX UNIX, Red Hat Linux UNIX and AS400 servers, including:

o System configuration and storage management o Management of user accounts and their access o Management of shared user areas and workload balancing o Capacity planning/performance tuning o Installation/testing of new server hardware o Preventative maintenance and license management o Monitoring of system queues and system log files o Coordination of vendor maintenance and support

• Develop and maintain security procedures • Participate in the development and maintenance of backup/restore/recovery procedures. • Perform backup/restore processes for HP OpenVMS, HP TRU64 UNIX, SUN Solaris UNIX, IBM

AIX UNIX, Red Hat Linux UNIX and AS400 maintained servers • Network Printer Management

o Define and maintain HP OpenVMS, HP TRU64 UNIX, SUN Solaris UNIX, IBM AIX UNIX, Red Hat Linux UNIX and AS400 server print queues

o Help maintain printer inventory and perform and coordinate printer maintenance for the Department of the Treasury clients’ printers

• Participate in the design and maintenance of the Departments’ Enterprise Virtual Array (EVA) storage area network

• Participate in the administration of the Office of Treasury Technology hardware and software maintenance contracts



Network Services

The Network Services group is responsible for the aspects of the Treasury network which provides the general connectivity to the Local Area Network (LAN) and to the gateway into the Wide Area Network (WAN) supported by the Office of Information Technology.


• Design, develop and maintain a network schema for the Department of Treasury

• Maintain accurate documentation of the Department’s network and infrastructure

• Install, configure and maintain network equipment at Treasury Technology supported sites, this includes network servers, firewalls, intrusion detection systems, content engine, switches, wireless equipment, printers and associated telecommunication devices

• Monitor network resources and optimize network devices utilizing network tools to maximize performance, throughput and minimize downtime

• Coordinate activities with the Division of Property Management and Construction, Building Management, and electrical contractors on the installation of data cables and electrical requirements for Treasury buildings

• Prepare recommendations for the Office of Treasury Technology management relative to network upgrades and strategies

• Lead the testing and evaluation of new or replacement network equipment

• Work closely with the Treasury Telephone Coordinator on the installation of modem lines and data circuits

• Troubleshoot and track network problems



Desktop Services

The Desktop Services Unit provides desktop related helpdesk and support services to the Department’s clients supported by the Office of Treasury Technology. Desktop Services include the areas of Help Desk Coverage; Desktop Staging, Installation; and Desktop Support services.

The services provided by this Unit include: Help Desk Coverage

• Accept and respond to help desk telephone calls and requests

• Log and track problems in the Automated Problem Management System through resolution

• Disseminate information to end-users and keep end-users advised of problem status

Desktop Staging, Installation, and Relocation

• Accepts delivery and receipt of desktop equipment to the Office of Treasury Technology central location in preparation for imaging and deployment, standard software installations, etc.

• Installation and setup of desktop equipment at end-user location • Equipment moves: (up to 5 desktops) • Configure and install licensed software on desktops • Provide initial end-user Outlook desktop training • Recycle or surplus retired equipment • Perform quality control testing • Maintain the Department’s hardware and software inventory and label equipment for asset

management Desktop Support

• Provide vendor quotations for hardware and software • Interface with Network Services for network connectivity problems • Provide end-user support for “Standard” desktop software and hardware • Install print drivers and capture printer queues • Drive and directory mapping • Provide for desktop virus protection and updates • Participate in the desktop planning and recycling process



• Evaluate client desktops for upgrade planning • Generate desktop images and scripts for upgrade or special project initiatives • Lead the testing and evaluation of new or replacement desktop products • Participate in Patch Management strategy and implementation Each operational unit is responsible for providing help desk support, tracking all calls assigned and fulfilling service requests. Additionally, for specific tasks or projects, operational units may designate individuals to act as project leads or liaisons between the Office of Treasury Technology, Treasury clients and OIT WAN.



Customer Relationship Management

The Customer Relationship Managers (CRM) is a team of liaisons who are assigned specific divisions to provide coordination for services and problem resolution. Each division has an IT representative that each CRM works closely with to ensure that client’s needs and service requirements are met.

The CRM provides the primary mode of communication between the client and the Office of Treasury Technology for service requests, support, information and problem identification and resolution not handled directly by the help desk function. The services provided by this Unit include:

• Promote the communication of feedback of client satisfaction with the Office of Treasury Technology services, Office of Information Technology organizational units and vendors that provide support through ongoing meetings with divisional IT representatives

• Coordinate MIS/IT activities on behalf of the divisions

• Ensure the exchange of information on infrastructure and technology changes and requirements

• Act as an advocate in achieving departmental and divisional IT business solutions

• Participate in the development of the Office of Treasury Technology and divisional IT strategic plans and identify technology opportunities that will impact business strategies for IT initiatives and provides new business opportunities

• Participate in detailed status meetings with key divisional management

• Prepare and/or review periodic status and project reports, and provides divisions with reports of service requests that have been processed through the OTT. Provides technical information in the form of briefings, overviews, and consultations

• Assist, recommend and facilitate divisional IT procurement requests

• Discuss projects, assignments and issues as appropriate to ensure that client needs are communicated and met



Information Management and Technology Planning

The Information Management and Technology Planning Unit is charged with the responsibility for Department-wide overview and initiatives related to Security, Research and Development, Disaster Recovery Planning, Business Continuity Planning and the management of Special Projects.

Security Management The Office of Treasury Technology will provide several key components of information security. Some of these security services are available directly through the Office of Treasury Technology and others will be available to clients through the administering agencies, such as Treasury Human Resources. The services provided by this Unit include: • Public Key Infrastructure (PKI) - Secure E-mail, digital signature and file encryption is available for

departmental use upon management request to the Office of Treasury Technology management. • Virtual Private Network (VPN) – Secure remote access into the Garden State Network for vendors

and technicians is available upon management request to the Office of Treasury Technology management.

• WiFi - Secure wireless connectivity for WiFi (bridged and WLAN) and cellular – available upon management request to the Office of Treasury Technology management.

• Firewall deployment and intrusion prevention is an infrastructure service generally only available to other information technology units

Research and Development The Office of Treasury Technology provides research and development to keep abreast of the constantly evolving technologies in the marketplace, and find best practice solutions to business problems. This Unit provides guidance and research advice and services to clients upon request. The services provided by this Unit include: • Review and analyze current information processing trends and practices as they relate to

the Department’s information processing environment • Recommend information processing strategies that meet the business needs of the Department • Provide technical support and advice

• Develop technology briefing documents



Disaster Recovery Planning This Unit provides services to continually monitor disaster recovery plans and a procedure, review disaster recovery sites for meeting business continuity needs, and manages the backups necessary to initiate a successful switch over to a backup site.

The services provided by this Unit include: • Develop, Identify, Plan and Coordinate Disaster Recovery Planning • Provide complete documentation on disaster recovery planning • Evaluate the divisions for categorizations of IT related services and applications • Coordinate activities between the business units and technical units in developing a comprehensive

plan • Initiate continuous review of disaster plans for ensuring currency and effectiveness • Plan and coordinate the development of disaster recovery sites and develops related procedures • Plan, coordinate and monitor a comprehensive backup strategy for the Department • Provide continuous feedback to divisions on disaster recovery planning and execution issues

Business Continuity Planning This Unit plays an important role to an Information Technology organization which involves the continuation of applications and infrastructure services that allows business units to continue to operate effectively. Depending on the nature of the situation, Business Continuity Plans will have various levels of abilities to respond. This planning process continually seeks to develop effective ways to plan for the ever-changing environment and needs of the business units. In working hand in hand with the business unit Business Continuity Plans, the Information Management and Technology Planning Unit coordinates infrastructure and application availabilities for unscheduled and scheduled network outages and possible disaster scenarios. Strategic Planning This Unit maintains the Information Technology Strategic Plan for the Department of the Treasury. Working closely with each division, staff review and update the IT Strategic Plan on a regular basis.



Advisory Services The Information Management and Technology Planning Unit provide coordination and support to the Department for the Office of Information Technology Advisory Services contract with Gartner, Forrester and Meta. These services are provided through the assignment of licensed seats to selected individuals throughout the divisions within the Department of the Treasury. The Office of Treasury Technology has updated the Intranet site for Treasury (TNet) with a link “IT Advisory Services” from which staff within the Department can obtain a summary of the services offered by each vendor and the list of those individuals who are assigned seats.



Special Projects

Special Projects are those initiatives that arise based upon business planning or critical needs within the Department. Special projects may include the planning and implementation of new environments, information technology related business processes and will look at existing processes to recommend improvements to efficiency and effectiveness.

From time-to-time, the Office of Treasury Technology either supports or initiates special projects. Special projects are groups of related activities that are designed to support or deliver a specific goal, such as the implementation of new software, new procedures, and/or hardware, which can lead to changes in the nature of the delivery of existing services or the implementation of new services. These services may affect clients directly or indirectly. Some projects span the Department, while others may span one or more business units, or can be internalized to the Office of Treasury Technology. Staff from various units within the organization may be designated to manage a special project depending on the availability of resources and the expertise needed for the project in question. Special Projects can be from small to large efforts involving multiple unit resources. The project can be limited to internal processes or can encompass the entire Department in scope. The following describes the major active projects in which the Office of Treasury Technology staff is engaged together with a brief description. Special Projects • Windows 2000 NOS/GroupWare Migration Project – This project was initiated in fiscal year

2000 with the acquisition of services from Atlanticom for migration to a new standard operating system, E-mail and calendaring environment for the Department. Atlanticom working with Department staff, developed strategy documents for the gradual implementation of a new uniform environment to be deployed across servers and desktops to support the NOS/Groupware environment. The products selected were Microsoft Windows 2000 desktop and server operating systems, Microsoft Exchange/Outlook 2000 E-mail system and Microsoft’s calendaring product. As of November 1, 2005 the Department will be fully migrated utilizing the latest software available. The Office of Treasury Technology will continue to work with the Divisions in Treasury to plan for and implement any hardware/software upgrades.

• Disaster Recovery Site - A disaster recovery site has been identified, and OTT has been allocated 1,500 square feet of shared space for disaster recovery and business continuation purposes. OTT is currently involved in the planning and design of the space. The site is being shared with the State Police, Law and Public Safety, the FBI and the Office of Counter Terrorism. This space will house information processing equipment, office equipment, and several workstations for Treasury personnel. Minimally, this site is intended to provide for rapid critical application activation, such as



email and business systems in the event of a disaster. Other applications are being reviewed for inclusion in the list of candidates.

• Treasury Executive Administration Management System (TEAMS) rewrite – a three year project with Division of Administration’s Human Resources unit is expected to be complete in March 2006. The Human Resources staff utilize the TEAMS system to record, monitor, update, and oversee all Treasury employees employment history, personnel records, and health and benefit information.

• e-Bid Infrastructure – The Office of Treasury Technology partnering with the Office of Information Technology developed a Microsoft online architecture and environment that allows vendors to bid electronically.

• Acquisition and Implementation of Tumbleweed SFT/IME – The Division of Revenue acquired this software product to allow for outside users, vendors, and agencies to work with the division electronically and maintain secure access.

• Firewall Implementation for the Department – The implementation of firewall protection on the department’s network devices will defend against such hardships as hackers, worms, trojans, and spyware.

• Compass Security System Expansion – The Interdepartmental Security Unit has started a project to upgrade Compass 3E installations to Compass 6E. This project is essential to assure that access controls continue for those locations currently using the 3E version of Compass which is now unsupported. The upgrade will move monitoring from the Justice Complex to the new State Police Monitoring Center at 135 W. Hanover.

• Capital Complex Closed Circuit Television System - The NJ State Police has asked the ISU

to partner with them in the procurement, implementation and management of a surveillance system for the State Capitol Complex. This system will be a tool for the NJSP where it can help them detect, deter, and displace acts of terrorism and common "street-level" crime. The ISU will be managing and maintaining the system. Cameras and Digital Video Recording equipment will be strategically positioned on building within the complex.

• Statewide Land & Building Asset Management System (LBAM) – The development of the statewide land and building database and report mechanism is in Phase II of the project. This complex system shared and populated by most State agencies has resulted in fixed assets savings in a budget crisis. Partnering with the Office of Management & Budget, the Office of Treasury Technology, Department of Environmental Protection; OTT enhanced LBAM with global positioning and satellite tracking. The system is revolutionizing the way the State of New Jersey reports fixed assets.



• Identity Management - The Office of Treasury Technology is reviewing its operation with regard to provisioning and security. A number of improvements have been identified and will be acted upon in the coming months. One major area of improvement is in how the Department provisions (grants access to) its users. Currently, there are a number of mechanisms for granting access to secure components of the environment. Examples include but are not limited to network access, application access, mainframe access, various systems accesses, and building access.

• Environmental and Power Systems Assessment & Improvements - The servers and other information technology equipment that support the information technology and networking needs of the Department of the Treasury are located in the OTT computer room at 50 West State Street. This computer room is equipped with Heating, Ventilation, and Air Conditioning (HVAC), Uninterrupted Power Supply (UPS), and fire detectors and alarm systems to ensure necessary climate control, electrical power backup, and overall room safety to ensure the continual operation of the critical equipment housed within the room. OTT prepared a multi-year budget plan and projections for completing a mechanical and electrical engineering assessment and estimated the money that may be required to support improvement recommendations coming out of the assessment. OTT secured 'start-up' funding in FY2005 to, at a minimum, complete the assessment phase and begin some of the improvements. The assessment was completed and bids for immediate improvements were reviewed and a contractor selected. Four HVAC units are planned for replacement. In addition, a wall will be constructed to separate the computer room from the Division of Pensions and Benefits printing operations. The wall construction is expected to commence in early January 2006, with HAV unit replacements to follow.

• Hardware Inventory Management System – OTT is implementing the Inventory Management System module of the Peregrine Enterprise Management System (EMS). This module interfaces with the Help Desk Service Center module of Peregrine currently used by OTT. In each Treasury Division, computer hardware inventories are maintained using various systems, spreadsheets, etc. Although the OTT is not the owner of Treasury’s computer hardware devices, it does have primary responsibility for supporting and servicing these devices. Implementation of this central Inventory Management System will improve the organizations’ ability to track, monitor, service, and manage these hardware devices.



Appendix A

The OTT Intranet Site and Forms

The Intranet site for the Office of Treasury Technology is designed to provide routine information to our clients for our organization as well as to post electronic forms for accessing our services. On this site can be found the list of Customer Relationship Managers and the divisions and clients they support. Please take a few moments to familiarize yourself with the site when convenient. Below is a snapshot of the main Web page for our site. Our direct Intranet link is: http://tnett.tmis.treas.state.nj.us/intra_tre/Tmis/index.html



Appendix A (continued)

A list of our forms in electronic format is below.

List of Technology Forms Link to Form

Information Security Representative (ISR) Request Form OITNet 009 Dial In Access Request Form DIARF Office of Treasury Technology - Email & Network Account Request Form ADMT03-03

Instructions Office of Treasury Technology - Remote Portal Access Form ADMT03-02 Office of Treasury Technology - Service Request Form OTT03-01

Office of Treasury Technology - PDA Registration Request ADMT04-01

Office of Treasury Technology - VPN Connections to GSN procedure TRITPRO002Office of Treasury Technology - VPN Use' guideline TRITGDL003Office of Treasury Technology - VPN Client Instructions Instructions

The link to the TNet site for forms is: http://tnet.tmis.treas.state.nj.us/department_of_the_treasury_forms.htm#it



Appendix B

Supported Software Application Development Unit

Use of Software Software Product

Client Server Application Maintenance

Visual Basic 6.0

Visual Basic.Net, ASP Database Administration DBA Studio

Microsoft Enterprise Manager for SQL, Toad, Red Gate SQL Bundle

Oracle Enterprise Manager Databases Microsoft Access 2003 Microsoft SQL Server 2000 Oracle 8.1.7 and 9i Documentation Microsoft Office (Word, Excel, PowerPoint) FileNet Applications Capture 3.0.1 Fax Services 3.1 Image Display Services 4.0 Panagon Desktop 3.1 Report Manager 4.1 Web Services 3.1.0 Flow Charting Microsoft Visio Human Resources Teams Application

RPG 400

Network Connectivity/Terminal Emulation

Attachmate Extra - Enterprise Edition

Exceed (Unix Only) Powerterm Oracle Application Development Oracle Designer 6i Oracle Forms 6i Oracle Query Builder 6.0.7.1 Oracle Reports 6i SQL Plus Presentation Microsoft PowerPoint



Appendix B (continued)


Reporting Tools Crystal Reports 8.5, 9.0 and 10 Project Management Microsoft Project Source Code Library Management Microsoft Visual Source Safe Spreadsheets Microsoft Excel Static Web Pages and Application Development

Adobe Photoshop 7.0 and CS

Dream Weaver MX 2004 Dream Weaver MX HTML Macromedia Studio MX Microsoft FrontPage 2003 PERL Web Application Development ASP.NET ADO.Net Adobe Acrobat 6.0 Peer Net Tiff Driver Component One Flex Grid JAVA Script Microsoft IIS Visual Studio.Net Visual Basic.Net XML XML Web Services Word Processing Microsoft Word



Appendix B (continued)

Imaging Services Unit


Access to FileNet Desktop Capture and Indexing Capture Document Management Image Services Fax Integration Fax Services Report Management Report Manager Web Interface to FileNet Web Services

Operations


Anti-virus Norton DPA Devices Palm Pilot Document Collaboration Microsoft Share Point Email System Microsoft Outlook/Exchange Fax Win Fax Network Terminal Emulation PowerTerm Attachmate Extra Enterprise Edition Reflections Exceed Networking Software Maestro 6.1.1 and 6.2 Operating System Windows 2000 and XP Remote Network Devices Blackberry Groupware Microsoft Office Suite (Word, Excel, Outlook,

PowerPoint, Access) Browsers Microsoft Internet Explorer



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