Office of Accounts Management

2011–2012

Policies and Procedures

Welcome

On behalf of the Office of Accounts Management, I would like to welcome you to Emerson College for the 2011–2012 academic

year. In this brochure, we have endeavored to present the financial policies and billing procedures of the College in a concise

and easily understandable manner. As a division of Student Financial Services, we are committed to making this process as easy

as possible for you and your family. If you have questions concerning billing or payment, please feel free to call the Student

Service Center. We are here to help you. We are looking forward to a new and exciting year at Emerson. We hope that you will

have a rewarding and productive time. Please remember that the earlier we are involved with your questions or problems, the

more options we will have available to present to you.

Sincerely,

Sujata PuthusseryDirector of Accounts Management

Table of Contents

Undergraduate Costs Chart 2

Undergraduate Tuition and Fees 4

Graduate Costs Chart 8

Graduate Tuition and Fees 9

Billing and Payment Information 12

Refund Information 16

Financial Policy 18

Other Policies 20

We at the Office of Accounts Management will do our best to provide each student with clear and friendly service. Our job is to provide you with the information you need to cover your tuition balance and living needs in a timely and organized manner. We urge students to come into the Student Service Center and speak with our customer service representatives whenever there is a question about their account. By doing so, later potential problems and unwelcome surprises can be avoided. We appreciate your concerns, and look forward to working with you.

Accounts Management Staff and Email Addresses

Sujata Puthussery: Director of Accounts Management/Customer ServiceSujata_Puthussery@emerson.edu

Sonia Guerrero: Student Account Manager (Manages student accounts with last names A–K) Sonia_Guerrero@emerson.edu

Alayne Fiore: Student Account Manager (Manages student accounts with last names L–Z)Alayne_Fiore@emerson.edu

Brette Tracy: Assistant Accounts CoordinatorBrette_Tracy@emerson.edu

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Tuition

Full-time tuition (12–16 credits per semester) $16,064 $16,064 $32,128

Tuition charge per credit (11 credits or fewer) $1,004

Overload per credit (17 credits or more) $1,004

Audit per credit $25

Room and Board*

Single $6,961 $6,961 $13,922

Double $6,711 $6,711 $13,422

Triple $6,461 $6,461 $12,922

Quad $6,211 $6,211 $12,422

Description of Charge Fall 2011 Spring 2012 Total 2011–2012

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Fees

Health Insurance: Annual Plan** $1,110 $687** $1,110

Student Services Fee (new students only) $300 $300 $600

Student Services Fee (returning students) $280 $280 $560

Additional Fees

International Student Fee (new students) $125 $125

Late Registration $50

Description of Charge Fall 2011 Spring 2012 Total 2011–2012

* The cost of the Board Plan is combined with the room charge.** Health insurance for Spring 2012 only will be $687.

Tuition

Full-time undergraduates are students taking between 12 and 16 credits per semester, which typically consists of three or four courses. All full-time students are charged the flat tuition rate, as noted on the chart. If you have not yet registered for the term at the time of billing, you will receive an estimated bill. This bill will assume your registration at full time (12–16 credits) and list charges accordingly. If you register for something other than full-time status, your final amount due is likely to change; please contact the Office of Accounts Management for the correct amount. You can also view your updated bill online as a PDF through eCommon under the Student Services tab. Students taking fewer than 12 credits or more than 16 credits will be charged the per-credit tuition rate as noted on the chart, unless the extra credit(s) are audit credits or non-tuition credits. The cost for auditing a course is $25 per credit. Non-tuition credits do not carry a charge.

Students cross-registering for courses offered at other colleges that belong to the ProArts Consortium pay Emerson tuition rates for those courses, and pay their tuition at Emerson College in the same manner as they pay all other tuition.

Room and Board

All students living on campus are required to participate in a campus meal plan. The cost of a Board Plan is combined with the room charge. Students who wish to change their meal plan may do so only once during the first two weeks of the semester at no additional cost. Meal changes are done online or at the Student Service Center. Board Plans include “Board Bucks,” which allow you to spend up to the amount specified each semester in any campus dining facility or convenience store. Unused Board Bucks from the fall semester carry over to the spring. At the end of the academic year, 50 percent

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of any remaining Bucks in excess of $10 is refundable upon request. Contact the Student Service Center for more information.

ECcash

ECcash is a way for students to use their Emerson Student ID Card as a debit card for on-campus purchases. Students place prepaid dollar amounts on the card to be used at designated locations such as the book store, on-campus laundry machines, the Iwasaki Library, dining halls, Emerson convenience stores, on-campus vending machines, and other local off-campus merchants. The purchased amount is deducted from the student’s ECcash balance. A $25 minimum is required for online deposits or walk-in deposits made at the Student Service Center. For more information on ECcash, please go online to emerson.edu/billing.

Health Insurance Fee

The College is required by law to provide health insurance for all students enrolled at least 75 percent of full time. Matriculated undergraduates enrolled for fewer than 9 credits who would like the coverage must submit a written request with payment to the Office of Accounts Management. Coverage is effective August 15, 2011, through August 14, 2012 and is provided under a blanket policy issued to Emerson College. The policy is underwritten by Aetna of Boston, Massachusetts and is administered by The Aetna Group. For full explanation of the insurance program, please visit our provider’s website at aetnastudenthealth.com.

Undergraduate students may waive the health insurance fee upon submission of written proof of comparable coverage within the United States. Waivers can be completed online at emerson.edu/billing. If you encounter any difficulty completing the waiver online,

please contact the Student Service Center. An insurance waiver must be submitted at the start of each academic year.

Note: Waivers received after the waiver deadline will not be accepted and the student will have to pay the insurance charge. Students who are graduating in the fall and would like to be enrolled in a fall-only plan should request this in writing in order for their accounts to be adjusted. If no request is received, the students will be charged the annual plan. The request should be sent to Brette Tracy, and the deadline to receive such a request is December 1. The fall-only plan covers August 15, 2011, to December 31, 2011.

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Undergraduate Student Services Fee

The Student Services Fee is a consolidation of campus-required fees that support several College services. This comprehensive fee is paid by all Emerson College students. The following components make up the comprehensive fee:

• Student Services: Registration, Orientation, and Commencement (21.66 percent of the total fee). The Student Services Fee supports all departments that provide student-oriented services and activities on campus, such as the Registrar’s Office, Student Life, and the Commencement Office.

• Health Services (51.67 percent of the total fee). This mandatory fee helps cover the cost of the College’s health clinic and programs, including the Counseling Center. All students who pay the health clinic fee are eligible for services. Students are required to

provide a health record, completed by their physician, to the health clinic prior to their arrival on campus. Until this is received, students will have a “health hold” on their student record. Unless it is an emergency, all students with College health insurance should visit the health clinic first. If the health problem is beyond the scope of the on-campus clinic, the student will be referred to a physician or emergency room, as needed. Utilizing the clinic before going to an off-campus physician aids the College in keeping insurance premiums down. For more information on the services provided at the health clinic, please check our website at emerson.edu/health_center.

• Student Government Association Fee (26.67 percent of the total fee). This fee is charged to each student to support student clubs and organization-related programming and activities.

International Student Fee

This one-time fee is mandatory and is assessed to all new international students during their first semester of enrollment. The fee covers the cost of processing the required immigration documents.

Returned Check Fee

A $25 fee is assessed when any payment is returned as unpaid for any reason.

Late Registration Fee

This fee is assessed each time a student changes his/her class schedule after the Add/Drop period.

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Tuition

Full-time tuition (8 credits per semester) $8,032 $8,032 $16,064

Tuition charge per credit $1,004

Audit per credit $25

Fees

Health Insurance: Annual Plan $1,653 $1,024* $1,653

Health Clinic $245 $245 $490

Additional Fees

Graduate International Student Fee (new students) $125 $125

Late Registration $50

Board (Optional)

Commuter Meal Plan (per plan) $650

Description of Charge Fall 2011 Spring 2012 Total 2011–2012

* Health insurance for Spring 2012 only is $1,024.

Tuition

Graduate students typically take between 8 and 12 credits per semester (two or three classes), hence tuition rates are provided for these credit loads in the Costs Chart. All graduate tuition is assessed on a per-credit basis, i.e., if you are taking 5 credits, your tuition will be $1,004 x 5 or $5,020. If you have not yet registered for the term at the time of billing, you will receive an estimated bill. This bill will assume your registration at 8 credits and list charges accordingly. If you register for more or fewer than 8 credits, it will change your final amount due. The cost for auditing a course is $25 per credit.

Room and Board

On-campus housing is not available for graduate students. If you have questions about obtaining housing, please contact either the Office of Graduate Admission or the Off-Campus Student Services Office at 617-824-7863. Graduate students may purchase the Commuter Meal Plan at any time during the semester online or by visiting the Student Service Center. The Commuter Meal Plan includes 50 meals and $150 Board Bucks, which can be used in any campus dining facility and convenience store. Each plan costs $650, is nonrefundable, and can carry over to the following semester.

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ECcash

ECcash is a way for students to use their Emerson Student ID Card as a debit card for on-campus purchases. Students place prepaid dollar amounts on the card to be used at many designated locations such as the bookstore, on-campus laundry machines, Iwasaki Library, dining halls, Emerson convenience stores, on-campus vending machines, and other local off-campus merchants. The purchased amount is deducted from the student’s ECcash balance. A $25 minimum is required for online deposits or walk-in deposits made at the Student Service Center. For more information on ECcash, please go online to emerson.edu/billing.

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Health Insurance Fee

The College is required by law to provide health insurance for all students enrolled at least 75 percent of full time. Graduate students enrolled for fewer than 6 credits who would like coverage must submit a written request with payment to the Office of Accounts Management. Coverage is effective August 15, 2011, through August 14, 2012 and is provided under a blanket policy issued to Emerson College. The policy is underwritten by Aetna of Boston, Massachusetts and is administered by The Aetna Group. For full explanation of the program, please visit our provider’s website at aetnastudenthealth.com.

Graduate students may waive the health insurance fee upon submission of written proof of comparable coverage based within the United States. Waivers can be completed online at emerson.edu/billing. If you encounter any difficulty completing the waiver

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Graduate Student Services Fee

The Student Services Fee is a consolidation of campus-required fees that support several College services. This comprehensive fee is paid by all students at Emerson College. The following components make up the comprehensive fee:

• Student Services: Registration, Orientation, and Commencement (24.49 percent of the total fee). The Student Services Fee supports all departments that provide student-oriented services and activities on campus, such as the Registrar’s Office, Student Life, Graduate Studies, and the Commencement Office.

• Health Services (63.27 percent of the total fee). This mandatory fee helps cover the cost of the College’s health clinic and programs, including the Counseling Center. All students who pay the health clinic fee are eligible for services. Students are required to provide a health record, completed by

their physician, to the health clinic prior to their arrival on campus. Until this is received, students will have a “health hold” on their student record. Unless it is an emergency, all students with College health insurance should visit the health clinic first. If the health problem is beyond the scope of the on-campus clinic, the student will be referred to a physician or emergency room, as needed. Utilizing the clinic before going to an off-campus physician aids the College in keeping insurance premiums down. For more information on the services provided at the health clinic, please check our website at emerson.edu/health_center.

• Graduate Student Association Fee (12.24 percent of the total fee). This fee is charged to each student to support student clubs and organization-related programming and activities.

Late Registration Fee

This fee is assessed each time a student changes his/her class schedule after pre-registration.

International Student Fee

This one-time fee is mandatory and assessed to all new international students during their first semester of enrollment. The fee covers the cost of processing the required immigration documents.

Returned Check Fee

A $25 fee is assessed when any payment is returned as unpaid for any reason.

online, please contact the Student Service Center. An insurance waiver must be submitted at the start of each academic year.

Note: Waivers received after the waiver deadline will not be accepted and the student will have to pay the insurance charge. Students who are graduating in the fall and would like to be enrolled in a fall-only plan should request this in writing in order for their accounts to be adjusted. If no request is received, the students will be charged the annual plan. The request should be sent to Brette Tracy, and the deadline to receive such a request is December 1. The fall-only plan is from August 15, 2011, to December 31, 2011.

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Schedule

Emerson College bills students for tuition on a per-semester basis. In mid-June, bills are sent that reflect fall tuition and fees; payment is due by August 1. In early December, bills are sent that reflect spring tuition and fees; payment is due by January 2. Students with outstanding balances will receive an email notification at their Emerson ECNet email account informing them of their balance until it is paid in full.

Summary of What Appears on Your Bill

Your bill will reflect all costs charged to your student account. These include all tuition, board, and fees noted on the cost chart, plus miscellaneous charges such as transportation fees or finance charges, if applicable. Not included on your bill are book costs or library fines. If you have not yet registered for the term at the time of billing, you will receive an estimated bill. This bill will assume your

registration at full time and list charges accordingly. If you register for more or less than full time, it will change your final amount due.

Billing Rights Summary

If you believe that your bill is incorrect, or if you would like more information about a transaction on your bill, please write to us at: Emerson College Office of Accounts Management 120 Boylston Street Boston, MA 02116 You can also email us at bills@emerson.edu.

We must hear from you, in writing, within 60 days of the bill on which the error or item of concern first appeared. In your letter, please include:

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1. Your name, the student’s name, and student ID number

2. The dollar amount of the suspected error 3. A description of the error and an explanation, if possible, of why you believe the error occurred. You do not have to pay the amount in question while we are investigating, but you are obligated to pay the portion of your bill that is not in question.

Students Who Are Interested in Summer Classes

Registration for summer courses begins in March. Students are not billed for summer sessions and must pay at the time of registration. Students who have financial aid may use it to register for summer classes. Please check the Financial Services website in early spring for financial aid deadlines: emerson.edu/finaid.

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When Payment Is Due

Fall tuition bills are mailed mid-June; payment is due by August 1. Spring tuition bills are mailed at the beginning of December; payment is due by January 2. This balance on the bill is due upon receipt. If you are receiving financial aid, are on an approved payment plan, or an approved alternative billing arrangement, you may not be responsible for the entire amount due by the dates noted above. Please see below for details regarding these circumstances.

For students participating in the Los Angeles or Kasteel Well programs: Failure to pay your bill when due may result in your removal from the External Program.

Please note: Any account not paid or not having an approved payment plan by the stated deadline will receive an immediate finance penalty charge beginning the week after the deadline date and continuing monthly thereafter until the balance is settled.

How to Make a Payment

Via the web: Payments by Visa, MasterCard, American Express, electronic check, or savings account should be made online at emerson.edu/payment.

By mail: Checks or money orders should be made payable to Emerson College in U.S. dollars, with the student ID number written on the payment. Emerson College P.O. Box 3069 Boston, MA 02241-3069 Please do not include correspondence with your payment. All written correspondence should be directed to: Emerson College, Office of Accounts Management, 120 Boylston Street, Boston, MA 02116.

In person: Payments may be made by debit card, check, cash, or money order at the Student Service Center between 9:00 am and 5:00 pm Monday through

Friday, with the exception of Thursday, when it closes at 4:00 pm. Please note: The actual debit card must be presented when making debit card payments in person.

By wire transfer: More information on this process is available on the back of the student account bill that was sent to you.

By outside sponsor (government, military, or private industry): The request for billing of an outside sponsor should be submitted by July 1 for the fall semester and December 1 for the spring semester. Please remember that the ultimate responsibility of the financial obligation lies with the student.

Students receiving scholarship funds/private aid provided by an outside source must report all funds received. Notifications from the source must be submitted stating the total amount awarded along with the disbursement period. Funds will not be deducted from the balance due for the semester until appropriate documentation is provided.

If no documentation is provided, the student is responsible for the balance on the account.

Company reimbursement: If you are participating in a tuition reimbursement plan through your employer, you may defer up to 75 percent of the tuition balance for 30 days after the end of the semester. There is no special fee for this type of payment plan. Upon registration, you must submit a signed letter of authorization and a copy of the company policy from your employer’s Human Resource Office or equivalent.

In addition, you are required to pay 25 percent of your tuition charges and all course and registration fees. You will also be asked to sign an Emerson College Company Reimbursement Promissory Note outlining the payment schedule for the tuition balance.

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Students participating in deferred payment options are responsible for the entire amount of tuition. Failure to honor financial obligations may result in collection procedures.

Financial assistance: For more information on financial assistance, please refer to the website emerson.edu/finaid. Once a student submits a signed, verified Award Statement, his or her offered financial assistance is deducted from his or her student account. All financial aid payments are applied directly to the student account. If a student is receiving a scholarship from an agency other than Emerson College, he or she must provide written documentation of the scholarship amount and the anticipated date of disbursement prior to the bill due date.

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Deferred payment plan: Tuition statements are payable in full to the College prior to the beginning of each semester, as billed. Though Emerson College does not make payment arrangements with students, we will honor the monthly payment plan administered by Sallie Mae. This deferred payment plan arrangement is to be made directly between the student and Sallie Mae prior to the billing due date.

Ten-month deferred payment plans are offered only to students who intend to enroll for the entire academic year. Students registering for only one semester may contract for a five-month deferred payment plan. The payment plan consists of 10 monthly payments made between July and April. The only fee associated with this payment plan is an enrollment fee charged by Sallie Mae.

For more information on the payment plan option, contact Sallie Mae directly at 1-800-635-0120 or log on to its website at tuitionpay.salliemae.com. Students should note that any contract shortfall between the total balance due and the amount for which a deferred payment plan has been arranged is payable in full no later than the billing due date. A monthly finance charge will be assessed on any shortfall amount. Therefore, payment of a shortfall should be made directly to the College. When budgeting on the 10-month plan, always budget your amount due based on the cost of the full academic year.

When you are eligible: Students who have overpaid their accounts may apply to have the amount of the overpayment refunded to them. Refunds are granted to students only when a credit balance exists on the account. Refunds are not granted for anticipated payments (e.g., financial aid not yet disbursed).

How to apply for your refund: For more information on refunds and instructions on how to apply for a refund, please visit the website at emerson.edu/billing.

Obtaining your refund check: The Accounts Payable Office will process refunds within two Fridays of the date the request is received. Checks may be picked up at the Student Service Center on the first floor at 80 Boylston Street. Please contact the Student Service Center at 617-824-8655 for current hours of operation.

Note: All refunds for students enrolled at campuses other than the Boston campus will be mailed to the billing address. Please allow additional time for mailing for students in Europe and Los Angeles.

Refunds for students with federal financial aid: In compliance with federal regulations, all federal financial aid recipients whose total federal funds exceed total tuition, room and board, and fees will be mailed a federal refund automatically. If a dependent student’s parent borrows through the Federal Parent PLUS Loan program, and it is determined that the PLUS Loan created the overpayment on the student account, federal regulations require that the school send the refund directly to the parent borrower of the PLUS Loan.

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Important Note for Off-Campus Expenses

Many students rely on loan money to pay for off-campus living expenses such as rent and food. Students should be aware, however, that loan money is not usually available at the very beginning of the semester. Federal loans are disbursed after the first day of classes. Students may apply for an overpayment resulting from these disbursements. If there is a credit on the account, normal processing time for such requests is two weeks (see below). In general, you should not rely on refunds for living expenses until June for the Summer 1 term, the end of July for the Summer 2 term, mid-October for the fall semester, and mid-February for the spring semester.

Student loan advances: At the discretion of the director of student administrative services, anticipated overpayments due to approved financial assistance may be refunded (up to $1,500) before there is an actual credit balance on the account. Students must make an appointment with their financial aid officer to discuss their situation and why they feel a loan advance is necessary.

Emerson Student Emergency Loan (eSel): Matriculated students may be eligible for an emergency loan (up to $500) if they do not have anticipated aid and can explain financial need. The eSel program is only for emergencies and unexpected life events. Visit emerson.edu/billing/emergency-loan for more information and the eSel application.

Withdrawal from Emerson College: Students who file a written withdrawal from the College with the Office of

Graduate Studies (for graduate students) or the Dean of Students Office (for undergraduate students), within the first five weeks of the semester, may be entitled to a refund. Partial refunds of tuition depend on when completed paperwork is received. If the official withdrawal is completed during the:

First two weeks of classes: 80% refund of tuition onlyThird week: 60% refund of tuition onlyFourth week: 40% refund of tuition onlyFifth week: 20% refund of tuition onlyAfter the fifth week: No Refund

Prorated room and board credit adjustments are made to students who file a written withdrawal or leave of absence prior to the end of the fifth week of a given term. See the Student Handbook and Planner for additional details on room and board refund policy. Refunds are usually processed within 30 days. Fees are nonrefundable after the

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first day of classes. No tuition refund is made when College authorities require the withdrawal of a student, or when a student withdraws from a course with a W, WP, or WF grade.

Please note: These percentages are estimates of a student’s actual refund amount. Students may be eligible for more or less depending on their standing and their financial aid situation, and should contact Student Financial Services to determine what, if any, refund they are entitled to. Students who received federal or state financial aid are subject to a separate refund policy per federal guidelines. If you would like a copy of this separate financial aid refund policy, please contact Student Financial Services.

Financial Policy

It is the policy of Emerson College to provide educational programs, room and board, and social opportunities for students at a cost compatible with high quality educational standards. Every effort is made to make these charges clear and well known. Each student is responsible for knowing and understanding these charges and fees and for meeting financial obligations by published deadlines. While we understand that many students receive financial assistance from third parties, including federal financial aid, the ultimate responsibility for satisfying all financial obligations lies with the student. The financial policies of the institution are summarized as follows:

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1. Bills are payable in full to the College prior to the beginning of each semester, as billed. (August 1, 2011 for the fall semester and January 2, 2012 for the spring semester)

2. Students are responsible for payment in full of their outstanding balance by the payment deadline whether or not they receive a paper billing statement.

3. All balance and payment notifications will be sent monthly to the student’s Emerson email address. Students are responsible for maintaining their correct email address with the College.

4. Emerson only mails one paper billing statement per semester. Students are responsible for monitoring their balance and payment, regardless of whether or not they receive a paper statement. Students can monitor their balance online through eCommon.

5. Failure to settle one’s Emerson College student account in full by August 1, 2011 for the fall semester and January 2, 2012 for the spring semester can result in the loss of student housing. Students who are not able to fulfill the residency requirement due to their own actions, including failure to bring their account into good standing, may also be dismissed from the College. A student’s account will be considered in good standing if, by the dates cited above, a student’s room, board, tuition, and fees are paid in full, or a student has a pre-approved payment arrangement that has been paid up to date, or approved financial aid is sufficient to cover the student’s account balance.

6. Failure to meet the initial payment due date through direct or by written evidence of grants or loan awards will result in the monthly assessment of a finance charge of 1.5 percent per month.

7. Students with an unpaid balance after the initial due date are subject to:

• Cancellation of enrollment• Denial of registration for future classes• Denial of occupancy of a residence hall

room• Denial of the use of the College dining

hall, library, and all other College facilities

8. Cancellation of enrollment and denial of College services do not remove responsibility for payment of the remaining balance.

9. Students will be charged in full for damage, breakage, or loss of College property, including library materials.

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Authorized User Policy

Parents and relatives will not have access to information regarding the student’s account if they are not listed as Authorized Users. Students can add an Authorized User by logging into eCommon, under the Student Services tab, by clicking on Make a Payment.

Collection Policy

Outstanding balances not covered by financial aid or an approved deferred payment plan will result in the monthly assessment of a finance charge on the unpaid balance. Students with unpaid balances at the end of the fifth week of classes face possible financial withdrawal and referral to an outside collection agency. Students referred to an outside collection agency will be responsible for all collection costs and interest charges. After graduation or withdrawal, if a student owes a balance, the account is referred to ECSI (Educational Computer Systems, Inc.). ECSI sends a bill every month indicating the balance on the account. After four months of non-payment, accounts will be sent to a collection agency and the student will be responsible for all collection costs accrued.

Note: All delinquent accounts are subject to Credit Bureau reporting.

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Notice of Discrimination

Emerson College does not discriminate on the basis of race, color, religion, national and ethnic origin, sex, sexual orientation, age, or disability in admission to, access to, treatment in, or employment in its programs and activities. Individuals seeking information on these matters should call or write to the Affirmative Action Officer, Emerson College, 120 Boylston Street, Boston, MA 02116-4624, or call 617-824-8580.

Produced by the Offices of Student Financial Services and Accounts Management at Emerson College. All information contained in this brochure is accurate as of 6/1/11 and is subject to change without notice.

Office ofStudentFinancial Services

Mailing Address120 Boylston StreetBoston, MA 02116-4624

Office LocationLittle Building, First Floor80 Boylston StreetBoston, MA 02116

Telephone617-824-8655

Fax617-824-8619

Emailfinaid@emerson.edu

Webemerson.edu/student_service_center