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Oconomowoc Rotary – Nov. 2, 2009 Presented by: Kate Winckler and Christy Lui Marketing On Demand LLC. Effective Email Marketing. www.mktondemand.com. “How to send emails for your business that your customers will love, while not being an EVIL SPAMMER.”. OR,. Today’s Topics. - PowerPoint PPT Presentation
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Oconomowoc Rotary – Nov. 2, 2009
Presented by:Kate Winckler and Christy Lui
Marketing On Demand LLC
Effective Email Marketing
www.mktondemand.com
OR,“How to send emails for your business that your customers will love, while not being an EVIL SPAMMER.”
Today’s Topics
1. What is e-mail marketing, and why should you do it?
2. 3 yypes of e-mail marketing
3. How to avoid being SPAM
4. How to craft effective content
5. Planning, design and layout
6. Why you should work with an Email Service Provider
7. Measurement
8. Summary and Q & A
What is it, and why should you do it?
Sending email messages to your ‘customer community’ -- aka, people who WANT to engage with you
Email blows away print for cost effectivenessROI – national average (2008) was $45 in revenue
generated for every dollar spentResponsive and measurableDone right, it engages and builds relationships with
your customers
Types of Email Marketinge-newsletters – high-value, long-term,
information-heavy or complex services. Drives traffic to your web site.
e-promotions – best for retail, coupons, specials. Can drive traffic to a specific landing page or to your website.
e-relationships – Customer service, PR, “quick updates,” drives traffic to your web site.
E-newsletter: Haul Bikes
Email offers shipping discounts and travel tips
Helps build SEO rankings
Sent to 3700 existing customers and prospects
E-promotion: Wicks Wood Floors
Email offers (coupons) are the same as in print advertising
Sent to existing customer list and new prospects
E-promotion: Tony Casper Photography
Introduces a new fine art piece with a story
Has a specific offer (discount on frames and shipping)to existing customers and prospects
Helps to build an ongoing relationship with your audience or customers
Provides useful, timely information in a concise format
E-Relationship emails
A few choice words about SPAM
How to comply with SPAM laws
1. The “TO” and “FROM” information must not be misleading.
2. The SUBJECT line must not be misleading.
3. Include your physical address in the email.
4. Include a working unsubscribe option. 5. Use Opt-In lists only
How to grow your subscriber list
1. Organically (opt-in)2. Word of mouth/viral (forward to a
friend)3. Paid acquisition (buying a list)
How to craft effective content
Have a clear strategy and goalsKnow your audienceHave a clear call to action ('a
confused mind always says no')Use “What’s in it for me?”
language to sell VALUE
Best practices for design and layout
1. “From” line – avoid trigger words2. “Subject” line – from a real address3. Preview pane – attention-getting
message4. Consistent creative and message5. Balance HTML, images and text
“Preview” pane
Microsoft Outlook 2007Auto-Preview turned on
Test in different email programs
Look at your list:
B2B audience: Microsoft Outlook 2003, 2007, Lotus Notes and Entourage
Consumer/retail: Yahoo, Gmail, Apple mail, AOL and Hotmail
Your ESP can help
How to choose an ESP(email service provider)
Email Service Provider
Who Should Use
Campaign Monitor
Web Designers who are comfortable coding their own HTML. Pay for what you send; intuitive interface.
Mail ChimpWeb Designers who prefer a monthly pricing option; designers
creating simple email layouts or postcards with the online design tools.
A WeberMarketing and sales professionals with limited HTML
knowledge. Good testing features (A/B splits); takes spam very seriously; reliable delivery reputation. Companies with online stores and product-based marketing strategies.
Constant Contact
Business owners who want an easy template-driven email service, and who have neither design nor HTML skills.
iContact Value priced option for small business owners who have some HTML skills.
myEmma.com Self-serve options for startups, agencies and larger lists; some customization available. Offers a 20% nonprofit disc.
Measuring a campaign
Summary
Done right, email marketing is inexpensive and effective
Planning, design and content make a difference
Don’t let your business get caught by “amateur emails” – your brand is at stake
Use an EMAIL SERVICE PROVIDER
Today’s presentation will be available to download from
our website:
www.mktondemand.com
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