OAMPS Insurance Brokers – Grant Stillman

Safe Handling(Every drop every litre)

Emergency Response > Prevention is better than cure

SPONSORS

Emergency Response > Prevention is better than cure

freightweek.com.au

Bulk Tanker & Dangerous Goods Emergency Response

Today’s involvement

•Provide an overview of the past 12 months•Discuss trends and results•What OAMPS see are the ongoing issues•How do we keep improving and summary

Emergency Response > Prevention is better than cure

freightweek.com.au

The reasons OAMPS are involved• Our origins and 40 years providing insurance solutions to the

DG industry• We provide a product which has helped revolutionize the way

segments of the industry operate• We embrace the concept to support all stake holders and

draw them into a national participation• Our partnership with ISS First Response has been a major

national link in supporting not only our clients but the industry in general

• Providing risk protection and solutions has proved a worthwhile way to influence industry

Emergency Response > Prevention is better than cure

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Concept of a National incident database• National stats remain difficult to create – State based

information lacks purpose• There is no standard process – not even on DG vehicle

numbers• The great work of Brian O’Connor and Croierg has been our

inspiration to follow National concepts – Canada & New Zealand are benchmarks

• Between OAMPS relationship and ISS First Response we believe we are capturing most incidents

• “Every drop every litre” promotion

Emergency Response > Prevention is better than cure

freightweek.com.au

Source of incident numbers• Authorities• Associations• Major companies• Responders• Insurers

What a great opportunity to Streamline - eliminate wasteful localised data Centralise – National incident data base

Emergency Response > Prevention is better than cure

freightweek.com.au

Incident numbers08/09 09/10 10/11 11/12 12/13

Total number of incidents 460 402 426 380 320

Incidents with clean up in excess $20K

112 106 88 72 60

Incidents with clean up over $100K

16 22 14 19 11

• Include delivery errors & other no driving incidents• Numbers are scaled to cost of clean-up

Emergency Response > Prevention is better than cure

freightweek.com.au

Trends from our information• From a disastrous 2011-12 the turnaround has been gratifying• Delivery errors fall again• Still having too many incidents at roundabouts• We had no claims denied• Aviation did not feature – following spike last year• Water craft and shipping incidents minimal• Luck or effort

– Work Safe – Technology– Driver awareness– Principals attitude– Several incidents did not escalate into expensive clean up

Emergency Response > Prevention is better than cure

freightweek.com.au

Issues• Foreign acquisition

• Revenue v margin• Cost cutting & poor planning

• The great work by Work Safe has put us all on notice• Non compliant vehicles to non compliant locations• How does our DG incident record measure up – internationally

• U.S.A 4-5 rollovers a day!• U.K. 15 incidents a month

• Attitude V Responsibility» If something goes wrong I can rely on authorities» Why did they arrive with 2 cranes» We could have handled for half the cost» All they needed was a load of gravel» The sign at roundabout shows 40» Its only a minor incident – clean up exceeded $500K» No idea why we’re here» They are outside protection fence» Who do I call

Emergency Response > Prevention is better than cure

freightweek.com.au

Emergency Response > Prevention is better than cure

freightweek.com.au

Emergency Response > Prevention is better than cure

freightweek.com.au

In summary – how do we keep improving• We may still have a long way to go but considering where we came from we

at least have a platform of awareness• OAMPS will continue to look at ways of supporting the dangerous goods

industry - we appreciate the interaction with AFAC, Work Safe, EPA & NBTA• Whilst we promote & reward quality and compliance we also need a high

level of loyalty to engage all stake holders• As raised earlier in my presentation the concept of “every drop every litre”

promotion has been driven by the reports we receive on a daily basis• This has changed our attitude from driver concentration to a whole industry

focus – every drop every litre – safely handled

We thank Garth Symington, Rob Perkins and special word of appreciation to Brian O’Connor whose obsession created our direction.

Emergency Response > Prevention is better than cure

freightweek.com.au

Emergency Response > Prevention is better than cure

freightweek.com.au

Emergency Response > Prevention is better than cure

freightweek.com.au