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Hi, I’m Mark from!
WWEE AARREE:: DESIGNERS
ARCHITECTS FILM MAKERS
INTERIOR DESIGNERS STRATEGISTS
ANTHROPOLOGISTS ORGANIZATIONAL DESIGNERS
AND MUCH MORE…
MAKE LIFE BETTER
L I V E E AT T R AV E L
L E A R N P L AY W O R K
2500! SS customers a day
4.4 million HDB residents
800 SGX employees 2.7 million Sentosa Express riders
SIA Silverkris travellers
1000 SAS students & teachers
!"#$%
"&!%
!"'%
WWEE TTAAKKEE AA CCOOMMPPRREEHHEENNSSIIVVEE VVIIEEWW OOFF DDEESSIIGGNN && YYOOUURR OORRGGAANNIIZZAATTIIOONN
We see experiences as
EENNVVIIRROONNMMEENNTT CCOOMMMMUUNNIICCAATTIIOONN
PPRROOCCEESSSS
PHYSICAL VIRTUAL CONTEXT
STORY SERVICE
MESSAGING INTERACTION
CULTURE LEADERSHIP STRUCTURE OPERATIONS
EENNVVIIRROONNMMEENNTT CCOOMMMMUUNNIICCAATTIIOONN
PPRROOCCEESSSS
ARCHITECTURE INTERIOR DESIGN URBAN PLANNING
DIGITAL SOLUTIONS
GRAPHIC DESIGN SERVICE DESIGN
STORY & FILM
CHANGE MANAGEMENT PROCESS DESIGN
ORGANIZATIONAL DEVELOPMENT LEADERSHIP & COACHING
& WE SEE DESIGN AS A CURRENCY FOR
TRANSFORMATION
WE TAKE a Design thinking APPROACH TO DESIGN
HOW WE DESIGN?
WE SEE OUR DESIGN PROCESS AS 2 PARTS
DISCOVER
1
IDEATE 2
PROTOTYPE
3
DESIGN 4 This is the process and journey we
embark with our clients. A 4!steps design!thinking approach,
which!is!a user-centric and collaborative!approach to design.
Our Design Journey
UUssiinngg aa hhoosstt ooff ttoooollss ffoorr uusseerr eennggaaggeemmeenntt && rreesseeaarrcchh
•! Little to no trip planning •! Time-sensitive •! Likely one time visitor only •! e.g., tourists
Impromptu
•! Motivated to do more planning •! Want options for best deals •! Has flexibility of when to go •! e.g., locals
•! Needs guidance •! Wants recommendations
for where to go •! Wants easy choices
•! Needs up-to-date information to compare
•! Wants flexibility •! Appreciates customization •! Wants to score a good deal
Impromptu
Bargain-Hunter*
CCOOMMPPLLIICCAATTEEDD TTIICCKKEETT BBUUNNDDLLEESS
PPOOOORR IINNFFOO SSLLOOWWSS DDOOWWNN TTRRIIPP PPLLAANNNNIINNGG
SSTTAAFFFF UUNNSSUURREE OOFF IIPP’’SS PPRROOMMOO
TTOOOO MMAANNYY BBRROOCCHHUURREESS
TTIICCKKEETT IINNFFOO HHAARRDD TTOO CCOOMMPPRREEHHEENNDD
SSTTAAFFFF GGIIVVEE WWRROONNGG IINNFFOO OONN DDRRYY TTIICCKKEETTSS
IINNFFOO--DDEENNSSEE SSIIGGNNSS OONN BBOOTTHH SSIIDDEESS OOFF BBOOOOTTHH
PUBLIC SURVEY FOR SGX ON HOW THEIR FORECOURT SPACE COULD SERVE THE PUBLIC BETTER
WORKSHOP WITH POLICE OFFICERS ON HOW TO IMPROVE THEIR SERVICE CENTRE EXPERIENCE
UNDERSTANDING THE EXISTING PROBLEMS FOR SENTOSA’S TICKETING & TRAIN EXPERIENCE
DEFINING USER PERSONAS FOR SENTOSA ISLAND VISITORS UNDERSTANDING USAGE & FLOW AT SENTOSA TRAIN STATION
SINGAPORE POLICE FORCE SERVICE CENTRE HSA BLOOD DONATION CENTRE HDB PUNGGOL SERVICE CENTRE
FRANK BANK FOR OCBC HDB FLAT PURCHASING EXPERIENCE SGX OFFICE EXPERIENCE
HDB PUNGGOL SERVICE CENTRE SIA SILVERKRIS LOUNGE EXPERIENCE SENTOSA TRAIN EXPERIENCE
SOMETIMES OUR PROTOTYPES BECOME ACTUAL PUBLIC EVENTS REPORTED IN THE NEWS!
SIA LOUNGE MANAGER FEEDBACK ON NEW CONCEPT
EENNVVIIRROONNMMEENNTT CCOOMMMMUUNNIICCAATTIIOONN
PPRROOCCEESSSS
Spatial Concepts Schematic Plans
Perspectives Elevations Key Details
Story Messaging Interaction
Brand Style guide
Operations Services
New Products
BBUUSSIINNEESSSS CCHHAALLLLEENNGGEE:: !!ENABLING CUSTOMERS TO MAKE BETTER INFORMED CHOICES WHILE INCREASING ENGAGEMENT IN A CHIC & EXCITING SPACE
OOUURR DDEESSIIGGNN CCHHAALLLLEENNGGEE::
How can we design a healthy food experience where people feel empowered & connected?
DESIGN THINKING IN ACTION!
The Outlet
TTHHAANNKK YYOOUU!!