Public Services in a Gigabit WorldVisioning

June 9, 2011

Tony AmaddioHealthcare Industry Executive

IBM

© 2011 IBM Corporation

Let’s build smarter healthcare: Healthcare Consumer Portal – Tony Amaddio – IBM Healthcare Industry Solutions

Smarter healthcare is: Extending care through existing and emerging channels and activating consumers, to deliver coordinated, integrated care.

Patient Networks• Self Reporting• Remote Diagnosis• Video Visits• Collaboration with Care Team• Education• Participation in Wellness Groups

Information

Insights and clinical knowledge

Real-time communication and information sharing means patients gain better access to care and increased convenience and choice.

Other Participants Research Organizations Government Health Organizations Pharmacy Benefits Managers Pharmaceutical Companies Medical Device Companies Private and Public Payers Government Regulatory Agencies

Care Teams Physicians Specialists Nurses Nurse Practitioners Physician Assistants Medical Assistants Pharmacists Therapists Case Managers Community Health Workers Support Groups Coaches and Mentors

ConsumerChannels

Advanced User Interface Services

Application Engines

Data Services

Operations

Hospitals User Profiles Google MapsFederal Govt.

SourcesCommercial

SourcesNon-Profit SourcesState Agency

SourcesHealth DataWarehouse

PCPC MacMac Smartphone/Mobile

Smartphone/Mobile Dr. OfficeDr. Office ClinicsClinics LibrariesLibraries

XHTMLXHTML CSSCSS AJAXAJAX FlashFlash

ContentManagement

ContentManagement

Search ForCare EngineSearch For

Care EngineOpen SourceFrameworksOpen SourceFrameworks

DecisionSupport Tools

DecisionSupport Tools

GeographicMapping

GeographicMapping

RecommendationEngine

RecommendationEngine

DataTransformation

DataTransformation Web ServicesWeb Services

IBM Fully Managed HostingIBM Fully Managed Hosting IBM DB2 Database SoftwareIBM DB2 Database Software IBM InfoSphere SoftwareIBM InfoSphere Software IBM AIX and Enterprise LinuxIBM AIX and Enterprise Linux

Mark AnsbouryPresident

Gigabit Squared

Open Network Service Exchange “ONSE”• Leverage existing national and regional grants to create open network service exchanges that 

enable communities, network, application and content providers the ability to access and provide; 

– Open Ethernet Transport– Open IP Transport– Infrastructure sharing– Cloud/Application Sharing– Media Service Gateway for OTT Applications

Open Network Service Exchange (ONSE)

Leverage Public Investments by enabling local “ONSE” to connect to regional and national Open 

Network Transport “ONT”

Enable Public‐Private Partnerships (P3s)  to invest and create certified local/regional “ONSE” centers through 

shared infrastructure services to enable the development, sharing and cost effective delivery of innovative commercial and community application services. 

Digital Economic Development

Denise Atkinson‐ShoreyPresident/CIOEAGLE‐Net

I cover-image-final !

A Brighter Future for Colo through Broadband

Our vision for a brighter future for Colorado ... affordable broadband connectivity - at school, at work, at home

With ifJ.ffordable Broadband . ..

Top-notch learning opportunities- for a skil led and competitive workforce

A vibrant business community- for a strong and growing economy

Leading-edge community services - for better health care and public safety

A desirable place to live­with access to the best life has to offer

Without Affordable Broadband . ..

Our children struggle- unable to keep pace with the rest of the world and unprepared to compete in the workplace

Our economy weakens- as businesses die or move to areas with better infrastructure and a skilled workforce

Our residents suffer- from outdated and insufficient healthcare and public services

Our rural communities become ghost towns- as residents seek a better life elsewhere

Chris AxleyIT Director

exploratorium

0 u

Charles BentonChairman

Benton Foundation

“In a nation as culturally, ethnically, and racially rich and diverse as the United States, there is an imperative to ensure that the broadband benefits described here are available to all. To this end, the Benton Foundation envisions an inclusive digital society in which all members, especially the underserved, have access to the latest technology and the training necessary to make the best use of it, at home, in school and in the workplace.

Broadband, and policies that ensure equitable access to it, can help make this vision a reality.”

UNIVERSAL AFFORDABLE BROADBAND FOR ALL AMERICANS

By Jim Kohlenberger, Senior Fellow, Benton FoundationSeptember 2007

Dana Bookbinder  Ming‐Jun Li

Corning FellowsCorning Incorporated

14Corning Incorporated

Telecom: Optical Fiber PenetrationTelecom: Optical Fiber Penetration

Global Nation Metro Access Campus Premises

10,000 1,000 km 100 km 10 km 1 km 100 m 10m 1 m

10 and 40 G Established100 G Emerging

Growing Starting

108

USERS PER FIBER106

USERS PER FIBER103

USERS PER FIBER1

USER PER FIBER

Nancy DavenportDirector of Library Services

Chris TonjesDirector of Information Technology

DC Public Library

Gigabit BroadBand Vision• Connecting people to content at the speed of light

– Libraries can deliver media rich, interactive content on any device.  Collaboration and discovery are enhanced by fast broadband!

• Connecting people to each to each other at the speed of conversation– Library programs can be delivered to anyone, anywhere. 

Blended forms of content and learning, including group interactions and targeted evaluations, are possible with fast broadband!

• Connecting to the future– New forms of media, social technology, data visualization, and 

customer to library interactions can be imagined and made real using fast broadband!

Ann DoylePublic Media & Performing Arts

U.S. UCAN

Vision for Broadband Applications in the Performing Arts

Ann DoyleInternet2 & U.S. UCANJune, 2011

The Philadelphia Orchestra Concert Series www.philorch.org/internet2

• Live concerts from Verizon Hall at The Kimmel Center for the Performing Arts

• Over 57 campuses across the world participated

• Auditoria – shared, community experience

• HD multicast

New World SymphonyMichael Tilson Thomas / Luigi Alberto Bianchi

photo by R. Andrew Lepley

Cultivating Communities: Dance in the Digital Age

21

Case Western Reserve andCleveland Institute of Music:

The Bing Theater, University of Southern California

Bradley University: The Adding Machine

(Elmer Rice's 1923 classic play)

•Bradley University•University of Central Florida•University of Waterloo •Multicast DVTS

Gary EvansPresident and CEO

HIawatha Broadband Communications

Patiet1ee, hell ... A r TO KILL

SO Ef IN&!

,

• Stop f alkit1g at1d Start Poit1g • lt1vet1tory Pigital Cot~ttMUt1ities • ldettlifv Applicatiot1s Pevelopers • EartMark Sources of Support

(Public, Private) • Establish Price to Participate:

Sharit1g ot1 a Cost-Plus Jasis

Sari FeldmanExecutive DirectorJames Haprian

Information Technology Director

Cuyahoga County Public Library

Public Libraries: Community Technology Hubs

• Bridging the Digital Divide– Equity of access to technology brings value to communities

• Computer training classes • Access to and assistance with e-government • Sharing research and information

• 21st Century Learning Tools • Afterschool enrichment programs• Lifelong learning opportunities • Tools for image, video and music creation• Cloud computing

Public Libraries: Community Technology Hubs

• Distance Learning– “Graduate” from the Library

• High school and higher education classes – Partnerships with schools, universities, colleges

• User Generated Content– Active e-citizenship – Personal and community histories– Multigenerational learning tools – Classrooms projects

Public Libraries: Community Technology Hubs

• Supporting Community-Based Entrepreneurship – High speed connections – Technology resources and information– Market research – Business centers– Wireless connectivity

Harold GalicerCEO

SeaKay, Inc.

Developing the Digital Economy

www.seakayinc.org

6/22/2011 SeaKay 32

Public Benefit Inclusion Model

Economic DevelopmentDigital Inclusion

IndustryInvolvement

FoundationPhilanthropy

Non Profit Services

Education and Outreach

Consumer Enabling

Developing the Digital Economy

Engagements that Create Resources

A Sustainable Development Model

Lev GonickVice President for Information Technology Services and CIO

Case Western Reserve University

Public Services Today vs. Tomorrow

Arnold HirshonAssociate Provost andUniversity Librarian

Case Western Reserve University

Te Yilrion win ""'k• it _. a1blt" far en employer 1n Bueno~ AtrH to1nl,.rY1ewajob .,kor in Phol d •lphoo. New Yorkor Felix Cuervo has olrelldy poo-

=~~~ an8:~~~C:~~cll;;· ~~~:~~ &<;~.~-J:!~:----:-,:~::.::::::~~~-_j~..ll··~ Aen>Mutia Adm1n11tr.Uon po­&itiom OY!l"r a '2-waycloaed cir­cuit. Sa~d Cuervo: "Dress. be.u­in~t. nan~r and abouty can be a•ua:ed over televllion obout u ..:cur tely u on pei'IC1l&l uoter· \l'iift\tt .. ""

Ne>IWMir:Wa!/i,the $ 1f:y

LUNAR MAILBAG

ChrinmN cards of the future may be tnl.mmined electroni­celly. The post omce is studying the us.e of spaee te-ch nolo y for quickmovementofendle»quen• titiH · or mail betv.-een widely separated points.

To do thil, microwave $UIIIons would beset up. Envelopes would be opened mc."chanit lly. nd au· tomatic -fingers" would rcmov the contents and e pose thorn to a~eanner. Impulses r rom the card or letter might be beamed to a postals.atellite or e••en the moon. bounced back to tfi de-stination point. r produced th r in the on9nal ptinton or handwriun~:. sealrd in o cap~ule and deliv r d . All thi rrught be done minute!S from the time the communication fil'$1 arrived at a post office thou· sends of mile-s away.

Nut week: Atomic SealreiShter

~Per$0nal" tel vi ion ;, nOt far orr. thanlct to printed circuit$. mlnietu:te tra.Miston e1d other developments.

A small set that can book up to you.r telephon has el..,..ty been devised by Bell Lloborator­ies. But the Army i going th l one better. According to Mllj, O..n. Robe" J. Wood, deputy dlier of reieetch and develop-­men!, TV setsth oize of pootage 1 l .tarr\J>S will ooon be worn on the 1 wriu. eech with a personal dial­inK number. One man mi&ht be able to communie~ne with anoth­er-anywh.ere in !he world. And it won't be lontr either before such d vice$ are adapted t.o ci­vili•n ute.

Nettweel<: · Robot RllilrO<Jdin~

Synaptic Information Device (SID) 2005: Wireless Content Direct to the Brain:

Text, Audio, and Video

Bluetooth wireless transmission

RFID receiver implant

Paul KobulnickyExecutive Director

Maag Library

Paul Kobulnicky ‐ Library Director

A Gigabit World supports local, sustainable communities

1. Enables more effective remote work ‐more time at home2. Enables more effective virtual meetings ‐ less travel3. Connects common‐interest communities together4. Enables distance education that mimics F2F5. Improves delivery of multi‐media information

John LewisAssociate Vice President

Northern Illinois University

VISION

Leverage recent public investment in broadband and work with incumbents to assure everyone has access to affordable broadband.

John L. LewisAssociate Vice PresidentOutreach, Engagement, and Information Technologies

Jack LuddenHead of Web and New Media 

DevelopmentJ Paul Getty Trust

Don MeansPrincipal

Digital Village 

“Fiber to the Library” 

Tom MillerCommunity Technology Executive

OneCommunity

Parents are at the nexus of where broadband intersects with K-12, community, health, government and social services.

Broadband enabled parent’s; CommunicateCollaborateParticipateLearnEarnand Prosper

and digitally literate parents will raise digitally literate children

Tom MillerCommunity Technology Executive

OneCommunity

Joel MulderSenior Director

G4S Technology LLC

n n

c

Jane PattersonExecutive DirectorThe e‐NC Authority

Ultra Broadband Cloud

“Connection through the Giga‐Cloud enhances the economic prosperity and personal well‐being of every citizen.”

Photo Courtesy: NCIH

Graham RichardPresident

Graham Richard Associates LLC

1 million new JOBS created by GigApps companies

20 million at-risk students are High Achievers by eMentoring

10 X more chronic disease patients served at home

Graham Richard

David SandelChair 

St. Louis Cloud Coalition

Municipal Infrastructure HistoryIN

FRA

STR

UC

TUR

ETY

PE

1870 1910 1950 1960 2006

Port Authority

Union Station

Distribution HighwayInternational Airport

Broadband and Wireless

Equipped with a clear set of actionable items and next steps from The Kansas CityBroadband Governance Leadership Summit, in 2012 I see cities boldly moving forward andestablishing metropolitan Internet economic development organizations which ultimatelywill herald the arrival of the gigabit economy with benefits for all sectors of the economy.

Tom SanvilleDirector, Library Services

LYRASIS

NOW G‐Bit World

My BW Capacity

What I can find/access

What I can use/needDegree

 of D

ifficulty

Easier

Harder

Diagram Not to scale!!!!!!

Miracles Happen Here

Michael SmeltzerPrincipal Investigator

Urbana‐Champaign Big Broadband (UC2B)

“If you build it...he will come.”

“Go the distance.”

Mike Sherman - 2011

Ray Kinsella - 1989

“If you connect Anchor Institutions to each other and to the local community with fiber at Gigabit speeds, they will leverage that connectivity to better fulfill their missions and serve the community.”

Leonard SteinbachConsultant

Cultural Technology Strategies

Jim TaitManaging Member

EcoSystem Partners LLC

I

A ERICA1 8 ALL ACCESS" NETW"OAIC"'

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c c CD

Ted TheofrastousFounder

ThetaSquared

Ultra‐Broadband is an opportunity to re‐think co‐existing infrastructure potential based on 

requirements• Proposition:  Energy, 

Healthcare, Public Safety and Home Security will all require high‐availability and security.

• Solution: Ultra‐broadband can provide co‐existing virtual private networks that provide large, partitioned, impregnable channels between the end‐user environment and up‐stream provider.

• Premise:  Without these broadened, hardened  channels, adoption will be slowed / limited.

Healthcare

Energy Management

Public Safety

Home Security

Communications

•Applications – Video/Telemedicine; Remote Sensing; multi‐device CRM

•Applications – demand response, price responsive demand, heuristics, integrated access to middleware.

•Applications ‐ emergency access, integrated video and other sensing, remote devices.

•Applications – remote sensing and video control, instant‐on audio and video, remote actuation

•Applications – VoIP, Video Conferencing, multi‐device access, streaming content delivery

All require some level of ‐ Security, Encryption, QOS, Multiple data streams

5‐50 meg sync

5‐50 meg sync

5‐50 meg sync

5‐10 meg sync

5‐50 meg sync

+ management?

25‐250 meg sync?

Opportunity –efficiency‐based approaches  to critical communications (Compression, CSMA / CD –driven architecture) in favor of secure, high‐demand / availability requirements with little or no latency.

Jerry WarehamPresident and CEO

WVIZ/PBS and 90.3 WCPN ideastream®

Public Service in a Gigabit World

Dedicated Bandwidth+

Dedicated Funding=

Public Service to help change lives for the better

John Merlin WilliamsDirector, Digital Media Commons, 

U‐M LibraryUniversity of Michigan

In a Gigabit World of knowledge creation and collaboration…

…we need a next generation model for a long-standing need.

How do I make it work for me?

AnytimeAnyone

Any Content 

Anyplace

Content Creation

DiscoveryValidation

Access

Curation

Preservation

Sharing

jmw

Holly WitcheyEditor & Co P.I., Horizon Report: 

Museum EditionNew Media Consortium

Un regalo dato è ritornato due volte

Holly Witchey

John Windhausen, Jr.CoordinatorSHLB Coalition

The Schools, Health & Libraries Broadband

Coalition

John Windhausen, Jr.Coordinator, SHLB Coalition

www.shlbc.org(202) 256-9616

jwindhausen@telepoly.com

73

SHLB Coalition Members (examples)

Schools (CCSSO, ISTE, CoSN)

Community Colleges (AACC, ITC)

Health (AHA, NRHA, HIMSS)

Libraries (ALA, COSLA, ULC)

Higher Education (EDUCAUSE, ARL)

National R&E Networks (Internet2, NLR)

State R&E Networks (The Quilt, Merit, NYSERNET, NCREN)

Municipalities (NATOA)

Public Media (Access Humboldt)

Public Safety (NENA)

Private Sector (Microsoft, Google, Sunesys, Zayo, ENA)

Public Interest (New America Foundation, Public Knowledge)

Foundations (Gates, Benton, Knight)74

SHLB Coalition Mission

Toensurethatschools(K‐12andhighereducation),libraries,healthcare

providers,publicsafety,publicmedia,andotheranchorinstitutionshaveaffordable,high‐capacity broadband.

75

76

Anchor Institutions are unique: Neither residential nor business.

Anchor Institutions provide essential services:Digital literacy, distance education, remote

telemedicine, job-training, e-government services, basic research.

Anchor institutions serve diverse and often vulnerable community members:

Elderly, low-income, disabled, homeless, travelers, youth and even residential.

SHLB Advocacy 2009-2010• BTOP: SHLB asked for Infrastructure

projects to focus on anchor institutions. Success.

• UCAN: SHLB supported creating a Unified Community Anchor Network to aggregate traffic and broadband resources to serve all anchor institutions. Success

• E-Rate: SHLB asked for inclusion of dark fiber and lit fiber. Success

77

SHLB Advocacy 2011

• Rural Universal Service Fund/Connect America Fund: SHLB has asked the FCC to fund broadband to anchor institutions in rural, high-cost regions. Pending

• U.S. Ignite: SHLB is engaged in discussions with Obama Administration on next-generation broadband platform and applications. Pending

78

SHLB Advocacy/Our Goal:

National Broadband Plan Goal No. 4: Every American community should have affordable access to at least 1 gigabit per second broadband service to anchor institutions such as schools, libraries, hospitals and government buildings.

79

Jim BallerSenior Principal

Baller Herbst Law Group

Andrew ClarkExecutive Director

Partnership for a Connected Illinois

Wade GasiorStudent

University of Tennessee at Chattanooga

Mary Beth HenryDeputy DirectorCity of Portland

Mark HewittCTO

MetroCore Fiber Holdings

John HorriganVice President

TechNet

Joanne HovisPresident

Columbia Telecommunications Corp

Brett LindseyCOO

OneCommunity

Lia MajidConsultantNewry Corp.

Deanna MarcumAssociate LibrarianLibrary of Congress

Gordon McDonaldManaging DirectorApplied Agents, LLC

Henry McDonaldChair of Excellence and Professor

UT Chattanooga SimCenter

Andy PalmsExecutive Director, ITS 

Communications Systems & DUniversity of Michigan

Erik PenningsSales Director, North America

Genexis

Chris RonaynePresident

University Circle Inc.

Scot RourkeCEO

OneCommunity

Tim ScottVP USAAxia 

Craig  SettlesPresident

Successful.com

Kay SoltysiakClient Executive

IBM

Galen UpdikeTelecom Development Manager

State of Arizona ‐ GITA

Beth WarnerAssociate Director for Information TechnologyThe Ohio State University

Public Services in a Gigabit World

Framing the Opportunity: Call to Action

Group 1 – Led by Jerry Wareham

Priorities for Public Policy How to Engage/Educate Public Officials

• Reinvent right of way (ie federal transportation right of way is a prime opportunity for reinvention for broadband)

• Clearly define a way to talk about needs for applications vs. current capacity

• Reinvent private easement • KISS (don’t make it complicated)

• No laws against BB but laws/policy encouraging BB • Counter special interest arguments

• Encourage the development of integrated state, local and regional BB plans and visions developed with public, private, nonprofit community and government involvement

• Know your audience

• Reframe Universal Services Fund and concept • Establish BB standards baseline

• Universal service BB plan especially for rural America • Define a specific role for government/How does government fulfill that role

• Dedicate portions of current taxes andfees on telecommunications for BB and BB services

• Engage government officials and the broader community in an official process to define best practices in BB. Include legislative and executive levels of government and a broad range of community leaders.

• Encourage (require) all state, local, regional plans (ie: economic development, health care, infrastructure or whatever) to address BB development

• Define clearly the position of the US v. other nations regarding BB development

• Establish BB capacity as a national priority

• Answer the question: What is an appropriate public policy/regulatory framework for BB as fundamental essential infrastructure?

Group 2 – Led by Sari Feldman

Creating a framework to bring anchor institutions together: Summary: Create a communication channel that can be used to share content Education is a big piece of everyone’s role. Utilize research institutions and existing frameworks

Challenging to bring them together – discussion about things that have worked

Public libraries really need to be a piece of this because the residents need to see themselves as part of the process. People can identify with the library – Nancy from DC. People see that if their library is involved they are involved.

Challenge everyone has is finding channels to get our messages out to each of our markets. –Lyrasis. Demonstrate that it gives an institution a channel to get their message to their market.

Provide evidence use cases that there is positive impact. Library could partner with a university to make research that the university is doing consumable at the library user level. Ability for students to interact with university data and projects. Why couldn’t the community create meta data for the university projects? Makes product of federal funding accessible to the public.

Sari shared collaborative programs that CCPL does with CWRU

Do universities need to create the framework to bring the other institutions together?

Scot from One Community shared that OC views this as change management. Helping to define and articulate a vision. Tom from OC shared that he is able to communicate the value to schools because of his dual roles.

Sari wonders if the framework is about education? Be more deliberate about education. Cuts across all areas. Delivering education .

Education and awareness of what could be. Cross collaboration through people that are trusted brokers to institutions.

Jim B. it would be valuable to have a way to capture statics and determine value that a common person can understand. Should there be focus to get people that may not recognize the impact on their lives to become educated about the impact? Do the parents and teachers perceive the technology as vital? Are the effects too subtle?

Museums are interested in providing content that everyone can point to as a demonstration of value. They found that they could have positive impact for under 2K by providing video production tools to students. Libraries are one of the only cradle-to-grave organizations that are not health and public safety. Purpose, relevance. Sari shared that creating channels between partners leads to taking it to the public. Creating these channels We have multiple goals. Jim B. wants to be able to say to opponents of broadband that they are not counting all of the benefits created.

Why the public sector is part of this?

Determine metrics to demonstrate value Summary: Meaningful stories, baseline, empirical evidence. Quality review.

Outcomes not just ROI in terms of money. Try not to do too broad of an approach in metrics.

Have universities measure their impact at K-12 instead of just their level. They have also spent a lot of money on relations to government. They could be valuable to communicate to government,

Nancy from DC. Stories and faces have much more impact than stats. On the city level the elderly are very powerful. DC has put together basic computer courses, which then causes elderly to share their stories.

Microgrants?

Roughly 1 in 3 adults accesses the Internet in the library. If you equate that to $10 per person you could lay fiber to every institution.

Small outcome, impact projects that tell a story.

The metrics need to include some measure of buy in. What is the actual public investment?

We need a standard metric across industries that can be aggregated. ROI

There needs to be benchmarks in each institution? Gates foundation is funding s study.

IMLS is working on developing standards for characteristics of digitally active communities.

Need to be careful to not overestimate the power of empirical evidence. It’s a combination of empirical and emotional.

Economic dev. 10 percent of GDP against broadband adoption? Correlate the two.

Public Services in a Gigabit World

Framing the Opportunity: Call to Action

Group 1 – Led by Jerry Wareham

Priorities for Public Policy How to Engage/Educate Public Officials

• Reinvent right of way (ie federal transportation right of way is a prime opportunity for reinvention for broadband)

• Clearly define a way to talk about needs for applications vs. current capacity

• Reinvent private easement • KISS (don’t make it complicated)

• No laws against BB but laws/policy encouraging BB • Counter special interest arguments

• Encourage the development of integrated state, local and regional BB plans and visions developed with public, private, nonprofit community and government involvement

• Know your audience

• Reframe Universal Services Fund and concept • Establish BB standards baseline

• Universal service BB plan especially for rural America • Define a specific role for government/How does government fulfill that role

• Dedicate portions of current taxes andfees on telecommunications for BB and BB services

• Engage government officials and the broader community in an official process to define best practices in BB. Include legislative and executive levels of government and a broad range of community leaders.

• Encourage (require) all state, local, regional plans (ie: economic development, health care, infrastructure or whatever) to address BB development

• Define clearly the position of the US v. other nations regarding BB development

• Establish BB capacity as a national priority

• Answer the question: What is an appropriate public policy/regulatory framework for BB as fundamental essential infrastructure?

Group 2 – Led by Sari Feldman

Creating a framework to bring anchor institutions together: Summary: Create a communication channel that can be used to share content Education is a big piece of everyone’s role. Utilize research institutions and existing frameworks

Challenging to bring them together – discussion about things that have worked

Public libraries really need to be a piece of this because the residents need to see themselves as part of the process. People can identify with the library – Nancy from DC. People see that if their library is involved they are involved.

Challenge everyone has is finding channels to get our messages out to each of our markets. –Lyrasis. Demonstrate that it gives an institution a channel to get their message to their market.

Provide evidence use cases that there is positive impact. Library could partner with a university to make research that the university is doing consumable at the library user level. Ability for students to interact with university data and projects. Why couldn’t the community create meta data for the university projects? Makes product of federal funding accessible to the public.

Sari shared collaborative programs that CCPL does with CWRU

Do universities need to create the framework to bring the other institutions together?

Scot from One Community shared that OC views this as change management. Helping to define and articulate a vision. Tom from OC shared that he is able to communicate the value to schools because of his dual roles.

Sari wonders if the framework is about education? Be more deliberate about education. Cuts across all areas. Delivering education .

Education and awareness of what could be. Cross collaboration through people that are trusted brokers to institutions.

Jim B. it would be valuable to have a way to capture statics and determine value that a common person can understand. Should there be focus to get people that may not recognize the impact on their lives to become educated about the impact? Do the parents and teachers perceive the technology as vital? Are the effects too subtle?

Museums are interested in providing content that everyone can point to as a demonstration of value. They found that they could have positive impact for under 2K by providing video production tools to students. Libraries are one of the only cradle-to-grave organizations that are not health and public safety. Purpose, relevance. Sari shared that creating channels between partners leads to taking it to the public. Creating these channels We have multiple goals. Jim B. wants to be able to say to opponents of broadband that they are not counting all of the benefits created.

Why the public sector is part of this?

Determine metrics to demonstrate value Summary: Meaningful stories, baseline, empirical evidence. Quality review.

Outcomes not just ROI in terms of money. Try not to do too broad of an approach in metrics.

Have universities measure their impact at K-12 instead of just their level. They have also spent a lot of money on relations to government. They could be valuable to communicate to government,

Nancy from DC. Stories and faces have much more impact than stats. On the city level the elderly are very powerful. DC has put together basic computer courses, which then causes elderly to share their stories.

Microgrants?

Roughly 1 in 3 adults accesses the Internet in the library. If you equate that to $10 per person you could lay fiber to every institution.

Small outcome, impact projects that tell a story.

The metrics need to include some measure of buy in. What is the actual public investment?

We need a standard metric across industries that can be aggregated. ROI

There needs to be benchmarks in each institution? Gates foundation is funding s study.

IMLS is working on developing standards for characteristics of digitally active communities.

Need to be careful to not overestimate the power of empirical evidence. It’s a combination of empirical and emotional.

Economic dev. 10 percent of GDP against broadband adoption? Correlate the two.