North American Quick Response Centers - Flowserve Corporation
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Providing Value Through Service At Flowserve we know a critical
choice any main- tenance professional must make is: Who should
repair my valves?
We also know finding a repair facility that meets the toughest
deadlines, restores your valve to near original quality, repairs a
wide variety of valve styles and is cost-competitive can be the
most challenging part. At Flowserve, we have established a cohesive
network of Quick Response Centers located throughout North America,
cooperating and leveraging their collective capabilities, ready to
meet your needs.
Flowserve’s QRCs provide the highest level of service including
24-hour emergency repair and on-site repair with mobile repair
units. In emergencies, Flowserve service technicians can be on-site
in any North American plant within 24 hours. Flowserve understands
how critical it is to have a trusted partner that will offer fast
service and quality prod- ucts to keep your facility in operation.
This is why we have
developed standard repair procedures and a large network of shared
technicians throughout the region. You can rest at ease knowing
that your valves will be repaired the same way, every time, by
highly skilled service technicians.
Flowserve’s expert technicians service all types of control,
quarter-turn automated or manual-operated valves, including
Valtek®, Kammer®, Fisher®, Masoneilan®, to name a few. To ensure
this quality, each Flowserve service center is equipped with
thousands of commonly required parts, produced by the OEM or built
by skilled in-house valve machinists.
Quick Response Centers Flowserve’s Quick Response Centers are
strategically located to ensure that a QRC is within hours of most
major industrial customer locations. This allows rapid response to
customer needs by providing same day delivery of standard parts.
Special parts can be delivered in days instead of weeks. With the
help of Flowserve QRCs, plant managers are able to maximize plant
uptime and profitability.
Springville is a primary control valve manufacturing
Provide best-in-class aftermarket support and service•
Maintain a comprehensive inventory for fast turnaround•
Offer on-site troubleshooting & engineering support•
Readily adapt to ever changing control valve needs•
Since Flowserve is an established valve manufacturer, we have the
equipment and capacity to turn around any repair or remanufacture
project, large or small, quickly - including plant shutdowns.
Veteran application engineers stand ready at each location to make
valuable recommendations to extend the life of your valve or
improve its performance. These engi- neers also specialize in
upgrading valves to spring cylinder actuators and four-way
positioners or automating quarter- turn valves, which can
dramatically increase performance.
QRC Capabilities While each QRC may offer a particular service
capa- bility unique to its facility, some of the core capabilities
common to each location include the following...
Control Valve Repair• Actuation Repair• Valve Automation•
Remanufactured Valves• Field Service & On-Site Repair• Oxygen
Cleaning• Full Machine & Weld Shops• Turnaround Management•
Profiler® Testing & Certification All new and repaired valves
are tested prior to shipment, using the Profiler® control valve
Using our Profiler diagnostic testing system, after reassembly each
repaired valve is stroked, seat leak tested, hydro tested, and
quality tested to industry standards. All vital data about each
valve is kept on record with Profiler software, providing easy
access for future reference. A copy of the diagnostic test results
is available to the customer upon completion of the repair
Flowserve’s Profiler technology also enables us to run diagnostics
while in the field on all of your valves. Based on the diagnostic
results, problems can be fixed in the field which avoids the need
for expensive repair maintenance.
FlowStarTM Data Management FlowStarTM asset management software
allows Flowserve engineers and technicians to track performance and
support improvement programs using a proven, system- atic
Every valve that comes to a Flowserve QRC for service is fully
inspected upon arrival. During the initial inspection all important
valve data is recorded in the FlowStar system. Our technicians then
review the data prior to repair to determine if an upgrade is
needed. In many cases, such upgrades cost little or no more than
the original repair bid, but significantly improve the valve’s
performance and/or life.
FlowStar keeps these records on file for future reference. FlowStar
also stores important service information to track each repair and
cleaning performed on your valve. The stored information allows our
Flowserve technicians to identify significant trends and provide
you with detailed feedback and recommendations regarding your
valves. FlowStar also allows alliance partners to access their own
equipment database for reviewing or exporting equipment details and
Third Party Repairs Flowserve has the expertise and proven
experience to repair ALL major control valve manufacturer’s
We use OEM parts on all repairs, regardless of brand origin, so you
can rest assured your valve assembly is restored to the original
OEM specifications. If OEM parts cannot be sourced within your
critical time frame, we have the expertise and capability to
resolve these issues and meet your deadlines.
We also specialize in out of the ordinary valve repair. Included in
these repairs are valves such as: gate, globe, check, quarter turn,
or MOV. We can repair even your most difficult valves, even if the
valve is obsolete or parts are difficult to find.
All repaired valves, regardless of manufacturer, will undergo the
following quality assurance checks:
Positive Material Identification (PMI)•
Flange inspection to ANSI specifications•
Measure all critical dimensions and tolerances•
Reassemble with OEM parts•
Data and photos entered into FlowStar• TM database.
Remanufacturing Whether cost is the issue or delivery is of
critical importance, remanufactured products can be a valuable
option and solution.
The most costly aspect of control valve repair is not the repair
itself, but rather the cost of downtime and lost production. These
costs can easily be cut in half with remanufactured replacement
valves. Remanufactured valves offer predictable cost, a firm and
fast re-install date, and the quality you expect. Flowserve
remanufactured valves are assured compliance to original
manufacturing and industry specifications. Also, our OEM based
product carries a new valve warranty.
To ensure the best solution is provided, Flowserve’s experi- enced
application engineers can perform a technical review of the process
conditions prior to building a remanufactured. When a review is not
practical, we will produce an “equal” product based on information
from the OEM serial plate. Remanufactured products are available
for day to day require- ments, as well as larger project
Turnaround Management With specialized technology, our qualified
teams can help with your turnaround preparation.
Prior to most major turnarounds, we send staff into the field to
perform a valve survey and walk down. This survey enables us to
pre-order the majority of the required repair materials and
minimize the amount of discovery work. Using our Profiler®
software, we can run diagnostics on all your valves to make sure
you have all the information necessary to have a smooth turnaround.
Based on the diagnostic results from Profiler, many problems can be
fixed in the field, eliminating the need for expensive repair
maintenance. Let our control valve experts help you determine if
your valves need to be serviced, and make sure your turnarounds are
Flowserve’s QRC staff is committed to making your turn- arounds
smooth, successful, and within budget. We can utilize FlowStarTM to
manage all of your control valve data, identify bad actors, and
make the information available to you via the internet.
Field Services The Flowserve QRC network is equipped to handle all
of your control valve repair needs on-site, including
Our Flowserve QRCs have mobile field service units of all sizes and
a large network of qualified field service technicians and
machinists available to make your field repair jobs a success.
Whether your need is to troubleshoot a single valve or you are
bringing down an entire unit, Flowserve’s qualified field personnel
are capable of getting your control valves back in service without
leaving your property.
In an emergency, we have staff on-call 24 hours a day to help you
through your crisis. Our Flowserve trained service tech- nicians
can be at your facility, anywhere in North America, within 24
hours. We understand the importance of keeping your facility in
operation and minimizing downtime. In order to help get your
operation back on it’s feet we keep thousands of commonly required
parts at our QRCs for quick and easy access.
Re-Instrumentation Whether you’re looking for digital or analog
signal control, Flowserve’s positioners offer the highest perfor-
mance and can be mounted on most control valves, regardless of the
Flowserve’s QRC expertise includes re-instrumentation,
troubleshooting and support for all major third party control
valves and positioners. Flowserve, with a broad range of mounting
kit designs and inventory, can quickly and easily adapt its own
instrumentation to third party control valves as well. The ability
to draw from our own Flowserve manu- factured inventory and adapt
to any control valve ensures that repair turnaround and customer
downtime is held to a minimum.
Additionally, Flowserve continues to inventory parts and components
to service customers still using either pneumatic and/or analog
(I/P) positioners in their facilities.
ValveSight®: Digital Diagnostics In the challenging economic
environment of business today, performance, health, safety and
environmental considerations are paramount.
Proactive maintenance strategies for critical equipment improve
output and lower cost without sacrificing safety and
QRCs support ValveSight®, Flowserve’s latest diagnostic solution
for control valves that can be seamlessly integrated into any
FDT/DTM compliant host control or plant asset management system.
The power of ValveSight is the intel- ligent diagnostic engine,
which is constantly monitoring the valve, actuator, positioner and
control signal providing actionable advice PROACTIVELY when a
problem is detected.
Working with Flowserve QRC resources, ValveSight can be easily
retrofitted onto your control valves, including valves from a third
Control valve repair n n n n n n n n n n
New valve sales and assembly n n n n n n n n n n
Automated valve repair n n n n n n n n n
Standard and custom automation packages n n n n n n n n n n
Full machine and weld shop n n n n n n n n n n
Spares inventory for quick delivery n n n n n n n n n n
Oxygen cleaning n n n n n n n n n
On-site and field service repair (mobile repair unit option) n n n
n n n n n n
Maintenance and technical training courses n n n n n n n n n
Maintenance management program n n n n n n n n
Plant surveys and turnaround management n n n n n n n n n
Digital and diagnostic technical support n n n n n n n n n n
Full valve diagnostic capabilities n n n n n n n n n
Field diagnostics and troubleshooting n n n n n n n n n
Flowserve QRCs are networked for collaborative resource
Deer Park QRC 5114 Railroad Street Deer Park, Texas 77536 Phone:
281-479-9500 Fax: 281-479-8511
The Deer Park, Texas QRC is conveniently located to serve customers
in the Texas Gulf area. This QRC is the largest of our QRC
facilities in the United States and maintains our largest QRC
inventory. Deer Park has become an important resource, particularly
to the refinery and chemical plant community, supporting these
facilities with new equipment deliveries in less than 24
Factory trained technicians are ready to repair and service, not
only Flowserve valves, but also any major control valve
manufacturers’ product. This service capability - to make one call
for service regardless of the equipment origin - has been
particularly valuable to sites effected by unexpected
In addition to control valve repair services, the Deer Park QRC
also provides custom automation for quarter-turn on/ off valves.
Other service specialties include Level IV Oxygen cleaning, on-site
turnaround services, re-instrumentation and repair/replace
35,000 Sq. Ft. Established in 1977
Baton Rouge QRC 12134 Industriplex Blvd. Baton Rouge, Louisiana
70809 Phone: 800-480-9674 Fax: 225-751-9880
Whether you need engineering support, quick shipment of parts or
valves, remanufactured products, automation of existing valves,
turnaround support, repair of your equipment, or any one of a host
of options, Flowserve’s Baton Rouge QRC has a solution to your
Re-manufactured and new parts, as well as complete valve packages,
are available from our large on-site inventory. Our extensive
inventory offers a variety of solutions from hard to find items to
additional repair options.
Beaumont QRC 2920 West Cardinal Dr. Beaumont, Texas 77705 Phone:
409-842-6600 Fax: 409-842-5213
To ensure that we meet the demand of our customers, particularly in
the Gulf Coast, the Beaumont, Texas QRC facility is strategically
located between two of Flowserve’s largest QRCs - Baton Rouge and
Deer Park. The Beaumont QRC’s primary function is to serve the
customers in the East Texas region.
While Beaumont is a self-sufficient QRC in terms of resources, an
inherent advantage to its strategic location is the ability to draw
on additional resources from nearby QRCs when needed. With over 100
years of combined control valve experience, this facility is
equipped to handle all of your control valve needs.
30,000 Sq. Ft. Established in 1988 10,500 Sq. Ft. Established in
Kingsport QRC 1000 Eastern Star Road Ext. Kingsport, Tennessee
37663 Phone: 423-349-4354 Fax: 423-349-4708
The Kingsport, Tennessee staff has years of experience working on
various control valve manufacturer’s products. This QRC location
also maintains and houses one of Flowserve’s mobile units, so we
are always ready and equipped for quick on-site repairs and on
demand turnaround support. Kingsport is strategically located
within a few hours drive to many east coast locations.
Kingsport carries our largest U.S. inventory of Flowserve’s FlowTop
general service globe control valve.
Kingsport personnel have brought added savings to customers by
identifying, recommending, and performing equipment improvements as
a result of on-site surveys and evaluations of installed
8,000 Sq. Ft. Established in 1997
Boothwyn QRC 19 Creek Parkway Boothwyn, Pennsylvania 19601 Phone:
610-990-8710 Fax: 610-497-6680
Flowserve’s Boothwyn, Pennsylvania QRC is located just one half
hour outside Philadelphia and less than three hours from most of
the Northeastern United States industrial hot spots. Boothwyn has a
long history of providing control valve field and repair services
to a wide range of industrial segments including refineries, power,
chemical, and wastewater, among others.
The Boothwyn QRC is a highly advanced operation with full machining
capability, Oxygen cleaning to Class IV level, and two certified
welders on staff. This facility also performs hydrostatic testing
to 10,000 PSI.
Complementing our machining, cleaning and testing resources,
Boothwyn has a fully equipped weld shop, large capacity surface
blaster, and environmentally safe paint booth; allowing complete
restoration of repaired equipment to like new condition.
21,700 Sq. Ft. Established in 1991
Pittsburgh QRC 1300 Parkway View Drive Pittsburgh, Pennsylvania
15205 Phone: 412-787-8803 Fax: 412-787-1944
Flowserve’s Pittsburgh QRC is also the North American headquarters
for the entire Kammer control valve product line. This facility
houses a large Kammer inventory, including stock items such as
bellows seals and low flow trims in standard and exotic
Pittsburgh also provides PFA lined valves, sanitary/aseptic, and a
complete line of stainless steel actuators which are Kammer
standard. We have expert capability of commis- sioning globe
control valves equipped with the StarPac Intelligent Control
System, from start to finish. This QRC has both field and in-house
repair services available for all of your control valve
Pittsburgh also possesses CNC machining capabilities allowing for
the manufacture of both standard and customized trims in various
alloys. They have their own flow test lab and are able to offer a
range of testing services.
12,000 Sq. Ft. Established in 1982
Portage QRC 6675 Daniel Burnham Drive Clark Building, Suite F
Portage, Indiana 46368 Phone: 219-763-1000 Fax: 219-763-1066
Flowserve’s Portage, Indiana QRC is our newest QRC opera- tion in
the United States. Portage is conveniently located outside of the
greater Chicago area, and within hours of the large customer base
in the Midwest region.
The Portage facility is staffed with two technicians, a skilled
machinist, and an ASME Section 9 certified welder. Every staff
member holds over 25 years of industry experience and is ready to
provide you with the best in class emergency repair service.
The Portage QRC offers special cleaning for oxygen service. Field
Service Technicians are on call 24/7 for your emergency repair
Our experience covers service and repair in nearly every type of
valve including globe control, gate and check, as well as various
automated and manual rotary valves.
10,500 Sq. Ft. Established in 2008
Edmonton QRC 9044 18th Street Edmonton, Alberta CN T6P 1K6 Phone:
The Edmonton QRC is strategically located in Western Canada to
support the Oil and Gas industry. Through our Applications Group,
Service Technicians, full machine and weld shop capabilities, and
substantial inventory we provide control valve and actuation,
selection and sizing, 24 hour in-house or on-site repair service,
and same day delivery of emergency components. Edmonton inventory
includes new products and parts for Flowserve valves. We can also
design and manufac- ture new trims or custom valve or actuation
Woodbridge QRC 120 Vinyl Court Woodbridge, Ontario CN L4L 4A3
The Woodbridge QRC was established to support the needs of a large
and varied industrial base in Ontario and Eastern Canada. Oil and
Gas, Chemical, Water and Waste Water, Pulp & Paper, and Power
are among the core industries served. Woodbridge’s technical and
manufacturing team has proven to be a valued resource to valve
users by providing fast and reliable repair and replacement
services for customers’ planned outages, as well as unplanned
emergency break- downs.
45,000 Sq. Ft. Established in 200440,000 Sq. Ft. Established in
For more information about Flowserve Corporation, visit
www.flowserve.com or call USA 1 800 225 6989
Flowserve Corporation has established industry leadership in the
design and manufacture of its products. When properly selected,
this Flowserve product is designed to perform its intended function
safely during its useful life. However, the purchaser or user of
Flowserve products should be aware that Flowserve products might be
used in numerous applications under a wide variety of industrial
service conditions. Although Flowserve can (and often does) provide
general guidelines, it cannot provide specific data and warnings
for all possible applications. The purchaser/user must therefore
assume the ultimate responsibility for the proper sizing and
selection, installation, operation, and maintenance of Flowserve
products. The purchaser/user should read and understand the
Installation Operation Maintenance (IOM) instructions included with
the product, and train its employees and contractors in the safe
use of Flowserve products in connection with the specific
While the information and specifications contained in this
literature are believed to be accurate, they are supplied for
informative purposes only and should not be considered certified or
as a guarantee of satisfactory results by reliance thereon. Nothing
contained herein is to be construed as a warranty or guarantee,
express or implied, regarding any matter with respect to this
product. Because Flowserve is continually improving and upgrading
its product design, the specifications, dimensions and information
contained herein are subject to change without notice. Should any
question arise concerning these provisions, the purchaser/user
should contact Flowserve Corporation at any one of its worldwide
operations or offices.
© 2010 Flowserve Corporation, Irving, Texas, USA. Flowserve is a
registered trademark of Flowserve Corporation.
Flowserve Headquarters 5215 N. O’Connor Blvd. Sute2300 Irving, TX
75039 USA Telephone: 972 443 6500
Beaumont, TX 2920 W. Cardinal Dr. Beaumont, TX 77705 Telephone: 409
Deer Park, TX 5114 Railroad St. Deer Park, TX 77536 Telephone: 281
Baton Rouge, LA 12134 Industriplex Blvd. Baton Rouge, LA 70809
Telephone: 225 751 9880
Kingsport, TN 1000 Eastern Star Road Ext. Kingsport, TN 37663
Telephone: 423 349 4354
Boothwyn, PA 19 Creek Parkway. Boothwyn, PA 19061 Telephone: 610
FCD FCENBR0004-01 01/10 Printed in USA.
Pittsburgh, PA 1300 Parkway View Dr. Pittsburgh, PA 15205-1410
Telephone: 412 787 8803
Portage, IN 6675 Daniel Burnham Dr. Clark Building, Suite F
Portage, IN 46368 Telephone: 219 763 1000
Springville, UT 1350 N. Mountain Springs Pkwy. Springville, UT
84663 Telephone: 801 489 2300
Edmonton, AL 9044 18th St. Edmonton, AL Canada T6P 1K6 Telephone:
780 449 4850