Normal Communication Behaviour of Hospit

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    AOSJN@ LOJJTAFLNYFOA CDMNRFOTS OB MO\WFYN@ F YDSJD\ MO\WFYN@ F\ \W.

    YDSJFYD SNAIOJ FA YSNA\JFY FABOSJNYFOA CDYUDDA FAIFRFITN@

    Nrfb Nawnr>, Bnsz`y Snmfj

    3nai Jomnjjni-Bnrfs

    3

    >Antfoan` Efbtdi & Yn`datdi Ldatrd, Tafvdrsftf Kdcnaesnna Jn`nysfn, 9, >.= s 7.66, 7.54 Mz 7.5.>663) wmflm borned fa sfae`d `fad. Ymd ncf`fty

    ob tmfs spdlfds fs to borned fa opda surrouaifae fa 3=oL nai mujfi (Cdnkdrs >655). Fb tmd prdlnutfoa

    stdp fs tnkda to jnfatnfa tmdfr lo`oay fa tmd nrdan, tmdy nrd stf`` nltfvd fa iofae nltfvftfds nai survfvd

    bor n bdw wddks. Edadrn``y, ft ifvfids fato tmrdd lnstds; so`ifdrs, works nai rdproiultfvd. Uorkdrs

    entmdr booi nai bddi tmd otmdr jdjcdrs (Yropmn``nxfs) ob lo`oay wmf`d so`ifdrs idbdai tmd lo`oay

    broj nttnlk jost`y cy nats. Hoads & Emntmord-Mnriy (>664), stntdi `flmdas fs tmd jnfa ifdt. Bor tmd

    sjn``dr workdrs eanw tmd jflro-dpfpmytds broj trdd truak nai pnss booi to tmd `nredr workdrs wmo

    jovd njoae tmdj lo``dltfae booi fa tmdfr jnaifc`ds. Ymdy aorjn``y jovd fa two-wny trnbbfls, nai

    workdrs rdturafae cnlk to tmd adst wftm cn``s ob booi. Ymdy lojjuaflntd wftm tdnjwork to trnasbdr

    sojd faborjntfoa wmdtmdr bor bfaifae booi, rdproiultfvd nai so oa. Ymfs fs tmd jnfa rdnsoa tmnt

    pdrfoi nai ifstnald tnkda bor trnasjfttfae fs vdry smort. Ft `ooks `fkd loaedstdi trnbbfl wmflm provds

    tmnt tmdfr ifstnald njoae faifvfiun`s fs vdry smort.

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    Edadrn``y, brdqudaly fs > / tfjd wmflm smow tmd brdqudaly ob lojjuaflntfoa fa n pdrfoi. Broj tmfs,

    tmfs spdlfds lojjuaflntds jord brdqudat`y wmda `dss tfjd fs tnkda to trnasjft nay faborjntfoa. Adxt,

    wd tn`k ncout spddi. Ovdrn``, spddi fs dqun` to ifstnald ifvfid tfjd to edt fts spddi. Ydrjftds

    lojjuaflntd fa vdry bnst spddi njoae faifvfiun`s iud to tmdfr cdmnvfour.

    \o`ifdr ob tdrjftds (\tunrt, >627) aorjn``y vfcrntd cy tmdfr mdni lojpnrdi to workdr wmflm smowstmnt so`ifdr efvds jord fastrultfoa to fts workdrs. Mospftn`ftdrjds jdifob`nvus(Ymo >663) mns vdry

    sfjf`nr bornefae cdmnvfour toM. mospftn`fs.

    Vds, tmdy lojjuaflntd cy vfcrntfae tmdfr mdni usfae n`nrj nt tmdfr mdni or natdan. Mdni-tnppfae ob

    tdrjftds fs na falfidatn` pmdaojdaoa (Eodtslm >64655). Cnsdi oa N.J \tunrts rdsdnrlm, Lojjuaflntfoa ob

    n`nrj fa tmd tdrjftd, md stntdi tmnt aorjn``y tdrjftds mnvd tmdfr mdni-tnppfae jovdjdat, wmflm

    vfcrntds to smow tmdy lojjuaflntd cdtwdda faifvfiun`s (\tunrt >627). Md ifi jord oa so`ifdrs, oad

    lojpoadat ob tdrjftds orenafsntfoa wmflm vfcrntds jord tmna workdrs.

    Sossf postu`ntds tmnt tmd s`femt hfttdrfae ob Sdtflu`nr `ftdr jds`ulf bueus nt frrdeu`nr fatdrvn`s, ftsbuttdrn`nrj fs n `ow fatdasfty n`nrj wmflm falrdnsds fa rmytmj. Eodtslm (>646

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    tmdfr `fbd proldss. Naotmdr snjp`d ob tmd snjd spdlfds wns tnkda broj tmd snjd trdd ns n sdloai

    snjp`fae proldss. Ymdy wdrd jnfatnfadi cy p`nlfae tmdj nrouai tmd wdt tfssuds wftm `nredr loatnfadr.

    Bfan``y, n joid` ob tmdfr anturn` mncftnt wns cuf`t cdbord naotmdr snjp`d wns tnkda nai ifrdlt`y

    ocsdrvdi nbtdr cdfae p`nldi fa tmd adw p`nld bor 39 mours. Oad loatnfadr wns usdi bor tmdfr p`nld nai

    oad jord loatnfadr wns bor tmdfr booi nai n `ot ob `dnvds wdrd p`nldi fa tmd loatnfadr. N lfrl`d ob cfernifus wns pualmdi oa oad sfid ob dnlm loatnfadr nai loaadltdi wftm n tuaad` jnid broj trnaspnrdat

    p`nstfl lovdr so tmdfr cdmnvfour lou`i cd ocsdrvdi.

    Ymda, naotmdr snjp`d wns tnkda broj tmd snjd trdd bor ocsdrvntfoa. Ymd adw ocsdrvntfoa broj trfn`

    nai drror bor sulldssbu` lo`oay jnfatdanald wns usdi tmrouemout tmd rdsdnrlm. Ymd tdrjftds wdrd tmda

    put uaidr tmd bna (kaoc ao 9). Ymd loaiftfoa wns jnfatnfadi usfae tmd snjd jdtmoi ns tmd bfrst nai

    sdloai snjp`fae. Ydrjftds wdrd `dbt bor 39 mours to ninpt fa tmd adw davfroajdat.

    Rfido Sdlorifae

    N vfido wns rdloridi usfae O`yjpus @das ifeftn` lnjdrn, >3 Jdenpfxd`s, rdi fa lo`our. Ymdrdlorifae cdena broj tmd bfrst eroup ob tdrjftds fa tmd adst nai loatfaudi ns tmd tdrjftds jovdi

    tmrouem tmd tuaad`. Ymd lnjdrn wns bolusdi n`oae tmdfr wny cy zoojfae 3 x townris tmd tuaad`.

    Ydrjftds broj tmd bfrst eroup jdt wftm otmdr tdrjftds nai lojjuaflntd, jdt nenfa wftm tmd adxt

    faifvfiun`s nai tmdfr lojjuaflntfoa cdmnvfour n`oae tmd wny fa tmd tuaad` wns rdloridi. Ymfs

    favdstfentfoa rdqufrdi n `ot ob bolus to edt cdttdr rdsu`t.

    Tatf` tmd dai ob tmd tuaad`, tmd ifeftn` lnjdrn wns bolusdi to booi p`nld wmdrd bfrst faifvfiun`

    rdnlmdi nai trnasjfttdi faborjntfoa nai lojjuaflntdi wftm otmdr faifvfiun`s fa tmd adst p`nld. Ymd

    rdlorifae loatfaudi uatf` bfrst faifvfiun`s lnjd cnlk to tmd tuaad` nai tmdfr snjd cdmnvfour wns

    rdloridi. Ymfs jdtmoio`oey loatfaudi wmda bfrst faifvfiun`s rdnlm tmd adst p`nld nai dnlm tfjd tmdy

    jdt fa adst p`nld nai lojjuaflntd. Ymda, sdloai faifvfiun`s wmflm rdldfvdi faborjntfoa broj bfrst

    faifvfiun`s jovdi to tmd tuaad`. Ymfs jdtmoio`oey wns loatfaudi nenfa uatf` lj). Umda bfrst faifvfiun`s ob tdrjftds jdt wftm

    naotmdr faifvfiun` ob tdrjftds nai lojjuaflntfoa mnppda, vfido wns pnusdi nai jdnsurfae wns

    loaiultdi broj tmd mdni ob oad bfrst faifvfiun` to tmd mdni ob naotmdr faifvfiun` ob tdrjftd tmnt tmdy

    jdt. Ymd ifstnald octnfadi cdtwdda faifvfiun`s wns rdloridi fa tmd ocsdrvntfoa tnc`d 3, sdloai

    lo`uja fa (lj) uaft oa n irnbt pnpdr.

    Ymfs jdtmoio`oey wns loatfauous`y npp`fdi uatf` tmdy rdnlmdi tmd booi p`nld. Umda tmd faifvfiun`

    lnjd cnlk to tmd tuaad`, tmd ifstnald wns jdnsurdi broj tmd dai ob oad bfrst faifvfiun` to naotmdr

    faifvfiun` tdrjftd tmnt wns jdt uatf` tmdy rdnlmdi tmd adst p`nld. Ymd ifstnald octnfadi cdtwdda

    faifvfiun`s wns rdloridi fa tmd ocsdrvntfoa tnc`d 3, sdloai lo`uja. Nt tmd adst p`nld, lojjuaflntfoa

    ifstnald cdtwdda tmd dai ob bfrst faifvfiun`s nai tmd dai ob otmdr faifvfiun`s fa tmd adst p`nld wns

    jdnsurdi dnlm tfjd tmdy jdt nai stnrtdi to lojjuaflntd nai rdloridi fa ocsdrvntfoa tnc`d >, sdloai

    lo`uja. Ymd ovdrn`` ifstnald wns nvdrnedi nai rdloridi fa tmfri lo`uja. Ymfs jdtmoio`oey wns

    loatfauous`y npp`fdi wmda sdloai faifvfiun`s wmflm rdldfvdi faborjntfoa broj bfrst faifvfiun`s

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    jovdi fato tmd tuaad` nai bfan``y daidi wftm faborjntfoa rdldfvdi cy faifvfiun`s wftmfa , bfbtm lo`uja.

    Ymda, n`` tmd tfjd tnkda wns nvdrnedi bor tmd bfrst faifvfiun` to jddt wftm otmdr faifvfiun`s fa tmd adst

    p`nld to edt ovdrn`` nvdrned bor tmd tfjd tnkda cy bfrst faifvfiun` to trnasjft faborjntfoa to tmd sdloai

    faifvfiun` uatf` tmd sdloai faifvfiun` datdrdi tuaad`. N`` tfjd tnkda fa tmfs jdtmoio`oey wns rdloridi

    fa tdrjs ob sdloai (s).

    Ymfs jdtmoio`oey wns loatfauous`y npp`fdi bor tmd sdloai faifvfiun` uatf` tmd vfido bfafsmdi. Ymd

    jdtmoi to ln`lu`ntd tmd ovdrn`` nvdrned wns tmd snjd. Ymd datfrd jdtmoio`oey wns rdpdntdi to octnfa

    nllurntd rdsu`t.

    INYN NAN@V\F\

    Bor ocsdrvntfoa tnc`d >

    Ymd `daetm ob n tdrjftd coiy wns jdnsurdi usfae n `oae ru`dr. Ymd nltun` `daetm ob tmd tdrjftd coiywns 9 jj. Umda tmd `daetm ob tdrjftd coiy wns jdnsurdi usfae tmd vfido p`nycnlk, tmd tdrjftd coiy

    wns >4 jj. Ymd sln`d ob tmd nltun` tdrjftd coiy `daetm to tmd vfido `daetm fs > jj 8

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    Bor ocsdrvntfoa tnc`d 3

    N`` intn bor tmfs ocsdrvntfoa trnasbdrrdi to Jflrosobt Dxld` smddt bor dvdry jfautd wmda tmdy cdena

    to lojjuaflntd wns rdloridi fa nltun` intn. Ymda, tmd tfjd tnkda to trnasjft faborjntfoa nai nvdrned

    ovdrn`` lojjuaflntfoa tfjd fa dnlm jfautd fa tmd tuaad` wns rdloridi fa nltun` intn. Bor brdqudaly,

    tmfs borju`n wns usdi, >/Y (Y tfjd tnkda) nai tmdfr brdqudaly bor dnlm jfautd took wns rdloridi.Umf`d bor spddi, tmfs borju`n wns usdi8 ifstnald/tfjd tnkda nai tmdfr spddi wns nvdrnedi bor dnlm

    jfautd took fa (jj/s). N`` nvdrned ob lojjuaflntfoa ifstnald, tfjd tnkda, brdqudaly nai spddi wns

    nvdrnedi to octnfa stnainri jdna bor tdrjftds lojjuaflntfoa. \tnainri drror wns ln`lu`ntdi usfae

    borju`n ob stnainri idvfntfoa.

    Bor ocsdrvntfoa tnc`d

    ESNWM 3

    ESNWM

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    ESNWM 9

    ESNWM 4

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    OC\DSRNYFOA

    Ync`d >8 Ifstnald nai Yfjd Fatdrvn` ob Lojjuaflntfoa Cdmnvfour bor Ydrjftd fa tmd Adst

    Yfjd Fatdrvn` Yfjd Ynkda to efvd fabo Sdenrifae fa Adst (s) Nvdrned fabo Sdenrifae fa Adst (s) Ifstnald to efvd fabo Lojjuaflntfoa fa Adst (jj) brdqudaly (mz) Nvdrned ifstnald oa adst(jj) spddi (j/s)

    98>< - 9899 (3

    2874 - 28>2 (>> s) 7.66 7.7774

    58>2 - 5897 (39 s) >.=5 7.773=3 (3< s) 3.99 7.77>74

    >>89= - >3874 ( >5 s) 3.99 7.77>9

    >2839 (9> s) >.7= 7.77>=3

    >2832 - >58>5 (9> s) >.25 7.7795

    >689= - 378>4 (35 s) 3.

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    Ync`d 38 Lojjuaflntfoa fa tmd tuaad`

    brdqudaly (mz) spddi (jj/s)

    >.4 7.3=

    3..59

    >.95 7.46

    >.25 7.2.53 >.64

    >.>= 7.94>.35 7.9=

    7.=5 7..4 7.45

    >.>3 7.9.>4 >7.5=

    >.4> 7.4=

    3.3= 7.=2

    7.=3 >.49

    7.25 >.34

    7.2< >.>6

    7.59 7.3=

    7.=< 7.

    7.&gt

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