Non-Verbal Communication

By: Abdirahman Daud&

Mohsin Ali Khan

What is non verbal communication?

Is the process of communication through sending and receiving wordless messages.

Is the information that is

communicated without using words.

Types of non verbal communication.

1. Facial Expression You have 80 muscles in your face that can create more

than 7,000 facial expressions. There are six main types of facial expressions found in all cultures are:-

Happiness (round eyes, smiles, raised cheeks )

Fear (around eyes, open mouth )

Angry (lower eyebrow and stare intensely )

Disgusting (wrinkled nose, lowered eyelids and eyebrow, raised upper lip)

Surprise (raised eyebrow, wide open eyes, open mouth )

Sadness (Area around mouth and eyes)

counted

2. Gestures Deliberate movements and signals. Common gestures

include waving, pointing, and using fingers to indicate number amounts.

3. Body Language and Posture Posture and movement can also convey a great deal on

information. Such as arm-crossing, and leg-crossing, hands in the pocket, hands on the hips.

4. Proxemics is the study of how people use and perceive the physical

space around them

5. Eye Gaze Looking, staring, and blinking can also be important

nonverbal behaviors.

6. Haptics Haptics is the study of touching as nonverbal

communication. Handshakes, holding hands, kissing (cheek, lips, hand), back slap, high five, shoulder pat, brushing arm, e.t.c

7. Paralanguage Paralanguage (sometimes called vocalics) is the study of

nonverbal cues of the voice. Various acoustic properties of speech such as tone voice, pitch, loudness, inflection e.t.c

Advantage of non verbal communication.

You can communicate with someone who is hard of hearing of deaf.

You can communicate at place where you are supposed to maintain silence.

You can communicate something which you don't want others to hear or listen to.

You can communicate if you are far away from a person. The person can see but not hear you.

Non-verbal communication makes conversation short and brief.

Disadvantages You can not have long conversation. It varies culture to culture. Can not discuss the particulars of your message. Difficult to understand and requires a lot of repetitions. Can not be used as a public tool for communication. Less influential and can not be used everywhere.

What is this Posture? Welcome Come inside

What is this Posture? Determined Confident readiness

What is this Posture? Rejecting

What is this Posture? Excited

What is this Posture? Shy

So What Does This Mean?

I can’t take it anymore!

It hurts so much!

Pain

So What Does This Mean?

Pensive Thinking Concentrati

ng

So What Does This Mean? Wow! Shocked Surprised Bad Hair Day!

So What Does This Mean?

Wanna fight?

Aggressive No flight here just!

So What Does This Mean?

Dejected Disappointe

d

So What Does This Mean?

It’s not fair!

I want it!

So What Does This Mean? 1: Oh really

must I be here? Why do I have to sit next to her? I’ve got it!

2: Worried. This guy to my right is weird.

3: I Can’t leave her alone. This is important to my future!

So What Does This Mean?

This guy is angry!

Leave me alone!

So What Does This Mean? Now just stop that!

Get out of here!

Defensive Oppositional

So What Does This Mean? We girls do

have fun! We enjoy

each others’ company!

Rapport Sociable

NONVERBAL BEHAVIOR

INTERPRETATION

Brisk, erect walk Confidence

Standing with hands on hips

Readiness, aggression

Sitting with legs crossed, foot kicking slightly

Boredom

Sitting, legs apart Open, relaxed

Arms crossed on chest Defensiveness

Walking with hands in pockets, shoulders hunched

Dejection, unhappiness, disappointment

NONVERBAL BEHAVIOR

INTERPRETATION

Hand to cheek Evaluation, thinking

Touching, slightly rubbing nose

Rejection, doubt, lying

Rubbing the eye Doubt, disbelief

Hands clasped behind back

Anger, frustration, apprehension

Locked ankles Apprehension, worry, anxiety

Head resting in hand, eyes downcast

Boredom

Rubbing hands Anticipation

Cultural difference in non verbal communication

GESTURES – Nodding Yes or No For Americans, up and down

means yes, side to side means no In Bulgaria, the nods are reversed

in meaning.

What means this?

In France means “ I don’t believe you”.

But in Somalia means “ I see you” or “ look”.

What about this? Most of the world means

“O.K” In Iran means ”extremely

obscene” OR rude. In Nigeria “Good luck”. In Japan means “five”. In Turkey means “political

rightist party”

What about this? In Somalia means “

rude or dishonest sign”. In some parts of Europe

means “ private signal to show that something is joke”.

What about this? commonly means

“everything is all right or perfect”.

In France means “worthless”.

Japan means “ money”. In German means “ rude”. In Malta, Greece and Brazil

means “obscene”

What about this? In Brazil means “Good

luck”. Russia means “you get

nothing from me”. Yugoslavia means “you

can’t have it”. Turkey, Tunisia &

Holland means “obscene”.

What about this? In Somalia means

“greeting” especially when there is a distance between two person.

In China means “thanks”.

What about this? Commonly means

“Pistol” In south china

means “7”

Thanks for your time