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PERSONAL DETAILS
Surname : Rikhotso
First Names: Nomsa Clarah
Date of Birth: 19 January 1985
ID Number: 850119 1048 080
Residential/ Postal Address : 827 Naledi ext. 2Ibhoyi StreetSoweto JHB 1868
Contact Number: 0634096579/0837545206
E-mails : [email protected]
EDUCATIONAL QUALIFICATIONS
Name of School : Trinity Secondary School
Highest Level Passed: Grade Twelve (12)
Year: 2002
Subjects: English Accounting Afrikaans Biology Physical Science
TERTIARY EDUCATION
Name of Institutions: Tshwane University of Technology
Name of Qualification: National Diploma in Human Resource Management
Year: 2007Subjects: End- user computing Accounting for personnel Practitioner Personnel management 1, 2, 3 Business management 1, 2a Management of training 1 Labour law Industrial relations 1, 2 English WORK EXPERIENCEMedscheme HoldingsEmployment date: Decemeber 2015- CurrentPosition Held: Apmb Clinical AdministrationKey performance area:Managing out of hospital PMB requests and queries.Activate care plans (basket of care) based on the PMB level of care for all CDLs and DTPs as per legislature.Keep updated with clinical knowledge and benefit changes.Liaison with the Medical Advisor. Developing and maintaining clinical protocols.Retrospective review of ambulatory claims and deal with any referral thereof.Referral to appropriate services.
Optipharm Health CareEmployment date: November 2013 November 2015Position Held: Client Liaison SpecialistKey performance areaResponsible for receiving, Logging and answering queries from members and beneficiaries and from pharmacies, relating to medicine deliveries (HIV and GENERAL CHRONIC MEDICATIONS).Assisting with claims Enrolments of new patients on to the systemCalling Drs rooms to request renewal of prescriptions.Calling medical aid companies to request for authorisation of patients medicationsAssisting at the dispensary, doing stock take and also assisting with The Department of Health tenderAlso assisting with administration work at the contact centre.
Universal Health CareEmployment date: November 2012 up to November 2013 Position Held: 1st Resolution Agent for Germs, NBCRFLI and Umvuzo Medical Schemes Key performance area Responsible for receiving, Logging and answering queries from Germs members and beneficiaries and from pharmacies within the Germs pharmacy network.Queries will relate to the chronic medicine management programme process and include providing information, handling queries and escalating queries outside the scope of the job role.Queries will be in the form of email, fax and letter.Allocate beneficiaries to a pharmacy (NON DSP, Courier pharmacy or pharmacy network) according to the pharmacy allocation standard operating procedure (SOP).Assist where required in other areas of the contact centre.Making outbound calls to members to confirm authorisation of chronic medicine.Compliance review to members who default in taking their medication.Advising members on procedures to follow after receiving
Mhlave Investment HoldingsEmployment date: January 2012 august 2012 (part-time)Position Held: Receptionist and PA to CEOKey Performance AreaUpdating CEOs DiarySetting and confirming meetings for the CEO Typing documents and letters when neededCustomer liaison, greeting visitors transferring calls to various ExtensionsAttending clients who needs help while visiting our premisesPreparing invoices for our clients and preparing salary sheets For PharmaciesProvide support and assistance in respect of all faxes, filing and Administration functionsHandling parcels and deliveries and controlling staff members in all pharmaciesHandling queries on behalf of the CEO and organizing meetings For the CEOUpdating leave track records for the staff and capture over time for Payroll purposes Receive post and invoices and sort out and distribute it accordinglyDealing with drivers of the pharmacies to make sure they do deliveries On time and smoothly
Protea Point PharmacyEmployment date: April 2007 up to January 2009
Position Held: Pharmacy AssistantKey Performance Areas9Sales of schedule 1 medicines or scheduled substances with the compounding, manipulation, or preparation of a non-sterile medicine or scheduled substances according to a formula and standard operation procedures approved by the responsible pharmacist.
1Assist with the manufacturing non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist.
2Responsible to the distribution and control of stock of schedule 1 to schedule 5 medicines or schedule substance.
3Provide reliable information to individuals in order to promote health.
4Assist the stock controller with writing a monthly report and making recommendation to the CEO regarding stock surplus and shortages.
5Responsible for the re-packing of medicine.
1responsible of companys finance (treasury)
2Knowledge of handling personnel administration
3Knowledge of handling internal and external customers telephonically
4Keeping and filing of records and updating filling system.
Phakamisa Healthy LivingEmployment date: November 2011-up to March 2014Position Held: Sales ConsultantKey Performance Area To service current pharmacies and to obtain more pharmacies/Wholesalers Stock takes at pharmaciesDelivering stock to pharmacies when neededAssisting in managing accounts of pharmaciesPromotions at pharmaciesInvoicing
Department of EducationEmployment date: March 2009 up to August 2009
Position Held: Data Capturer
Key Performance Areas:12009 snap of survey for abet22009 snap survey for special school3Annual early childhood development survey42009 annual survey for ordinary school
Old Potch PharmacyEmployment date: Part time
Position Held: Pharmacy AssistantKey Performance Areas:1Sales of schedule 1 medicines or scheduled substances with the compounding, manipulation, or preparation of a non-sterile medicine or scheduled substances according to a formula and standard operation procedures approved by the responsible pharmacist.
2Assist with the manufacturing non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
3Provide reliable information to individuals in order to promote health.
4Responsible to the distribution and control of stock of schedule 1 to schedule 5 medicines or schedule substance
Kiblerpark PharmacyEmployment date: permanent
Position Held: Pharmacy AssistantKey Performance Areas:5Sales of schedule 1 medicines or scheduled substances with the compounding, manipulation, or preparation of a non-sterile medicine or scheduled substances according to a formula and standard operation procedures approved by the responsible pharmacist.
6Assist with the manufacturing non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
7Provide reliable information to individuals in order to promote health.
8Responsible to the distribution and control of stock of schedule 1 to schedule 5 medicines or schedule substance
SKILLS AND ABILITIES 1Advance computer skills in Microsoft Products
2Excellent communication both verbal and written
3Good interpersonal relation
4Accuracy and attention to detail
5Ability to work under pressure
6Excellent driving skills of C1 vehicle (code 10 drivers licence)
7Strong organizational, planning and problem solving skills
ATTENDANCE CERTIFICATES (Workshop)
1Customer Service Skills
ACHIEVEMENTS Nominated for employee of the quarter awards (January to March 2013 at universal healthcare)
REFERENCES
Chauke Linkey: Assistant Manager Organisation: Protea Point PharmacyContact no: 011 980 3851/ 079 151 5435
Mr. LT Ngubane: Deputy Chief Educational Specialist of Gauteng Department of Organisation: EducationContact no: 011 355 0129Cell: 073 306 6293
Mr. Carel nel: Sales manager Phakamisa Healthy LivingContact no: 012 653 7243Cell: 083 342 4146
Ms.Daphney Mhlanga: Executive PA Mhlave Investment HoldingsContact no : 011 297 5713 Cell : 076 365 597
Mr.Walter Thase : supervisorOrganisation : Universal Health CareContact No : 011 591 9730Cell : 083 744 5901
Ronel Cowan : Hr ManagerOrganisation : Optipharm Health careContact No : 011251 9400 ext 307
Ephodia Nyathi : Manager: CMM Polmed, Polmed - Medicine Management and aPMBOrganisation : MedschemeContact No : 011 671 6417Summary
1I am inspired by work, I believe in doing things correctly from the word go, I always maintain a positive outlook for new initiatives and have perseverance and endurance on my success, Im able to display a good interpersonal relationship and communicate well with people.
2Im very optimistic and ambition at every opportunity that comes through. I personally prefer to prioritize everything that is going to take my standards to a higher level. I am opting to dig deeper, I strongly believe that anything is possible if you go and grab the opportunity.