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Page 1: No Code / Low Code Solutions Research by Forrester … Code / Low Code Solutions Research by Forrester for K2, Nintex, ... nearly all mobile devices are supported and access from

No Code / Low Code Solutions Research by Forrester for K2, Nintex, General

Summaries of papers by Tom Ingram, September, 2016 K2 Report: The following is excerpted from the attached report. Some quotes and citations have been streamlined for ease of communication. CAUTION: THIS IS A PAID-FOR RESEARCH STUDY TO CREATE A HYPOTHETICAL COMPANY AND THE BENEFITS IT SHOULD RECEIVE FROM K2. I have produced this type of study before and it has some value – but ample caution is warranted. See full study at http://www.tia4.tiainc.net/Public/K2ForesterStudyOnPaybackOfWorkflow.pdf Benefits for a hypothetical organization derived from detailed case results from four large K2 clients. Hypothetical Organization is a CPG manufacturer, $2BB in sales, 6 plants worldwide, doing business in 80 countries. Cost and paybacks estimated over 3 years. BUSINESS PROCESS APPLICATION DEVELOPMENT COSTS: Reduced by $1.1MM LABOR COSTS: Reduced by $787,000 by replacing senior IT developers with junior people, business analysts and line business users. ESTIMATED PAYBACK FROM OPERATING IMPROVEMENTS, COSTS REDUCED, REVENUES UP: Approximately $4MM (not clearly defined. Estimates only.) BIG CONCEPTS:

- Visual, Visual Record, Low Code Solutions become practical for junior developers, business analysts and business users.

- Reduce custom coding, application development personnel, .Net and C# development - Using the right No Code tools, nearly all mobile devices are supported and access from

anywhere with internet is supported. NO VPN, FIREWALL BLOCKAGE, EASY ACCESS FROM HOME AND WHILE TRAVELING

- HOLDING BUSINESS UNIT HEADS RESPONSIBLE FOR OPTIMIZING THEIR BUSINESS PROCESSES: Switching to Self-Serve, No Code, business people developed solutions removes excuses, delays from waiting on IT department. Solutions also include self-sufficiency in tools, no waiting for IT or external consultants.

- THE BUSINESS PROCESS FOOTPRINT: It may be useful to think separately about the manufacturing business process footprint (e.g. 36 countries,) the sales marketing process footprint and the staff and other operations footprint (e.g. spanning 150 countries.)

- COMPLEXITY OF BUSINESS MATTERS. The decentralized, complex business model businesses using many expensive people can benefit more than highly centralized, consolidated, high volume, low complexity operations. (the latter can arguably be better served by conventional consolidated SAP or Oracle type ERP systems.)

- THINK OF PROCESS IMPROVEMENT LIKE A FACTORY: (Especially helpful for high acquisition companies.) Business unit leads, IT supports. Goal is to develop/rework/consolidate X business processes per year and decommission legacy systems. RESULT FOR HYPOTHETICAL ORGANIZATION: 40 Business process applications in Year 1, 100 in Year 2, 60 in Year 3.

- OPTIONS IN FUNDING: o Option 1- IT reduces its development staff, increases lower cost junior and business

analyst staff to provide no code services to business units.

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o Option 2- Budget is transferred to the business unit, business unit personnel own the solutions

- REDUCED TO CADENCE OF BUILDING 8-10 BUSINESS PROCESS APPLICATIONS A MONTH, COMPLETED A TOTAL OF 600

- ANNUAL METRIC: Number of process oriented apps deployed per year with no code versus conventional development. RESULTS: Averaged 12 per year with conventional .Net / C# development. Averaged about 66 per year with no code solutions.

- CLOSE TO THE CUSTOMER, CLOSE TO THE WORK – BETTER CUSTOMER EXPERIENCE. JUST WORKS BETTER.

78% REDUCTION IN TIME TO DEVELOP COMPLEX PROCESS APPLICATIONS: 50% OF BUSINESS PROCESSES IMPROVED OVER 3 YEARS K2 COSTS: $0.5MM minimum. $1MM when full costs considered. MAKING THE WASTE VISIBLE: “Being able to automate our processes more quickly has brought to light the inefficiencies of our older manual processes.” REDUCING PROCESS APPLICATION DEVELOPMENT TIME: “Larger efforts were taking 6-8 months to develop using .Net…We now produce similar applications in 2-3 months…” RETIRED 75 LEGACY BUSINESS APPLICATIONS OVER 3 YEARS, REPLACED WITH NO CODE, LOW CODE WORKFLOW SOLUTIONS. REPLACED 25% OF DEVELOPMENT TEAM WITH LOWER COST PEOPLE IN YEAR 1, 50% IN YEAR 2 AND SUSTAINED 50% IN YEAR 3. TRAINING AND RAMP UP COST FOR DEVELOPERS IS SIGNIFICANT: This time and cost is significant. The savings far offset the cost of training/ramp up for junior people and business users. THIS PAPER MISSED SPECIFIC PAYBACKS FROM PROCESS IMPROVEMENTS (Cost down, Revenues up, cycle times shortened, etc.) SAYING "NO" MATTERS: This solution has the weakness of trying to be all things to all possible compatible systems. Focus on a limited subset of tools that meet the key needs is critical. Limiting supported configurations.

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Nintex Report: The following is excerpted from the attached report. Some quotes and citations have

been streamlined for ease of communication. CAUTION: THIS IS A PAID-FOR RESEARCH STUDY TO

CREATE A HYPOTHETICAL COMPANY AND THE BENEFITS IT SHOULD RECEIVE FROM Nintex.

Forrester Study Nintex Workflow Savings

9/21/2016 From <http://www.cmswire.com/cms/information-management/forrester-study-finds-big-savings-in-workflow-automation-027724.php>

Forrester Study Finds Big Savings in

Workflow Automation

By Tom Murphy | Jan 14, 2015

CHANNEL: Information Management

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It's no secret today's CIOs are under the gun to show a clearer return on

investments while racing to meet demands from business users for applications.

This is especially true as businesses move into the age of the customer (AoC),

according to John Rymer, one of two Forrester Research analysts who spoke on

a CMSWire webinar yesterday.

Ryan Duguid, vice president of products at Nintex, filled out the program, which

was sponsored by Nintex and titled "Total Economic Impact of a Workflow

Automation Solution: An Independent Case Study." You can watch the full

presentation by clicking here or on the video at the end of this story.

Today's customer-centric business world is characterized by new points of

contact with customers, like mobile and the cloud. Business process

management (BPM) tools of yesteryear simply can't keep up with the pace of

technological change that is needed to compete and win.

'Insane' Demands

"At this point, we have folks who are expecting and needing software delivered

on just insane schedules," said Rymer, VP and senior analyst for application

development and delivery. "Business process is going to be a key technology we

use to rise to this challenge.1 And it's the latest challenge that we find folks using

business process platforms to tackle."

Instead of automating production processes as in the past, IT pros are now

tasked with enabling engagement with customers.

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"We find in our research that many, many customer applications, particularly

mobile applications, have very sophisticated processes running behind them,"

said Rymer. "In particular, business-to-business processes really have very

strong process automation and process management requirements."

Rymer listed three AoC-related factors that are driving this demand:

Omnichannel communications across the web, mobile, kiosks and other

channels;

Transactions in the public cloud; and

Low-code development, which speeds creating of new processes by using

less code.

Case Study

Under commission from Nintex, Forrester conducted an independent study of the

economic impact of a workflow process platform that address those needs.

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Sarah Musto, an associate consultant at Forrester, said a fictitious company in

the study was based on the an average of the answers provided by five Nintex

customers.

"Relying on custom code to automate some of those processes was often quite

painful. It was time-consuming and inflexible to changing business processes.

This meant that automation was too slow to keep up with business demand," she

said.

"Nintex enables increased productivity and simpler workflow development

resulting in a three-year ROI of 176 percent," Musto said. Her analysis also found

a net present value of just over $1 million with a payback period of 10.5 months.

Costs and Savings

The study found a productivity gain for end-users of $1.47 million over three

years and a gain of $258,000 for full-time IT users. Finally, it resulted in a 60

percent reduction in the time needed to automate processes and a 20 percent

cut in time for managing and supporting those processes.

Beyond the quantifiable savings, Musto noted the effort resulted in development

of best practices, improved compliance, the ability of some business users to

create their own workflows and the potential for users to complete additional,

revenue-producing projects.

To be sure, there are also significant costs, including $120,000 for licensing and

support over the three years, $5,000 for training, $20,000 in costs associated

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with end users, $137,000 for work by IT staff and $300,000 for professional

services needed to get the system up and running. Total: $622,000.

Wrapping up the presentation, Duguid offered a range of numbers that reflect the

scale of Nintex, which has 5,000 customers in 90 countries and 1,100 partners.

One customer has automated 12,000 workflows, he said. One of the more

complex workflows has 5,000 elements, and a Japanese automaker runs its

workflows 400,000 times a month.

"We're focused on taking everyday users and turning them into workflow

professionals who are empowered to solve their own business problems without

needed to turn to an army of developers, because most organizations don't have

or cannot afford an army of developers today," he said.

To underscore his point, Duguid noted that one client now has 1,000 certified

workflow professionals on its staff.

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General Report on No Code, Low Code Solutions By Forrester See http://www.tia4.tiainc.net/Public/Q2-2016-Forrester-Low-Code.pdf

ARTICLE’S SUMMARY OF LEADERS – NOT CONSISTENT WITH WHAT I SEE. STRONGLY SUSPECT RESULTS BIASED BY FEES PAID BY SOFTWARE COMPANIES I STRONGLY OBJECT TO THIS TYPE OF TOOL REPORT. It is all about techy, hype, hyperbole by junior people who have probably never put a real application into production (let alone 200). There is no mention of results, success for end clients, costs down, sales up, cycle times reduced. CATEGORY LEADERS: OutSystems, Appian, Mendix, and Salesforce lead. AgilePoint is on the boundary between Leader and Strong Performer. K2, Bizagi, Caspio, ServiceNow, and MatsSoft offer competitive options. MicroPact, Nintex, QuickBase, and MIOsoft lag behind. THREE DIFFERENTIATORS:

1. breadth of tooling provided; more tooling generally means less coding to deliver apps.

2. Second is built-in support for modern development processes and practices.

3. Third is the availability of free initial access to the platform for experimentation and learning.

A drive to expand and diversify the developer talent pool. A shift toward general-purpose usage of low-code platforms. Increased funding that validates the market for low-code. Since February 2015, two of the midsized low-code vendors, K2 and OutSystems, received new rounds of funding of $153 million

Page 9: No Code / Low Code Solutions Research by Forrester … Code / Low Code Solutions Research by Forrester for K2, Nintex, ... nearly all mobile devices are supported and access from

and $55 million, respectively. Additionally, in March 2016, QuickBase was acquired by Welsh, Carson, Anderson & Stowe, a technology-focused private equity firm. Visual configuration of virtual data models and integration. Declarative tooling for implementing business logic and workflows. Drag-and-drop components for designing responsive user interfaces. Guardrails for managing the app development and delivery process. Primarily targets large enterprises. The vendors selected are capable of servicing organizations with revenues in excess of $1 billion in several geographic regions. Salesforce’s low-code platforms are part of a broad developer outreach. Salesforce is the biggest vendor of low-code application platforms, with an estimated $600 million to $700 million in annual revenue from its development platforms alone. Force.com, the Community Cloud, and the Lightning platform anchor this low-code customer base, although Salesforce also has platforms (Heroku), tools (Force.com IDE), and partnerships (with continuous-delivery tool vendors) that address coders.5 Salesforce’s greatest strength as a low-code platform vendor is a feature set allowing customers to extend and enrich their customer data managed by the vendor’s softwareas- a-service apps. The platform also has a broad range of features and extensive security certifications, and it is supported by a partner roster numbering in the tens of thousands of firms and individual developers. Salesforce’s primary weakness is, ironically, its reliance on code-centric development-process support and deployment. It is not as “low code” as some of the other choices. In addition, this platform lacks customer control over application autoscaling, has no option to install the environment on-premises, and relies on code-centric approaches for custom mobile applications. K2 offers an established platform that excels across mobile, workflow, and data. K2 is a wellestablished low-code vendor, with more than 2,000 active customers in more than 84 countries. K2’s core strength is support for building complex apps that incorporate mobile, workflow, and data. The company provides a data-modeling environment that allows developers to create virtual data views that bring multiple systems of record together into a single data view. This approach allows developers to create an abstract view of the data, which helps speed development and moves data integration outside of the workflow model. Additionally, K2 provides strong workflow capabilities for modeling and automating processes and assigning tasks to workers. Although K2 provides a strong process modeling environment, the platform lacks features for modeling business rules through declarative tools, such as decision tables and decision trees. K2 also lacks built-in support for managing the development process. K2 does not provide a selfservice model for evaluating the product. The company provides a 30-day trial experience for its cloud offering, which is only available by requesting a trial through the company’s website.