Nigel Ashurst

Contact Centre(Single Point of Access)

Why do we need a single point of access?Where have we got to?Where do we want to get to?What are we going to get right?Questions

Parity of Esteem

Crisis Care Concordat

Five Year Forward

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5 things you need to know

National & Regional• Visit to NTW• Case for change• Concordat

conference

Local• Stakeholder

engagement• GP engagement• 111

Internal• 6 workstreams• Multi channel

communication• Evolving model

What have we done so far?

What will our Single Point of Access look like?

What will it mean for staff?

What we know we need to get right