Next Generation Workforce

Commonwealth of Kentucky …

a 10 billion $ company…

Responsible for providing

Government Services to its 3.5 Million citizens, 24X7

34000 employees, 10 cabinets$350 Million + in IT spendingAbout 1450 IT staff

Challenges:

• 2008 Retirements• Budget shortfalls• Recruitment difficult• Retention • Old processes, difficult to change

Services cannot be impacted!

Options:

• Recruitment – college students, retirees• Internship programs• Leverage partners

Services cannot be impacted!

Next Generation WorkforceNext Generation Workforce

Presented to Presented to The Commonwealth of KentuckyThe Commonwealth of Kentucky

Digital Government SummitDigital Government Summit

James R HallKeane, Inc.

Director, Role & Career Management, North America

April 22, 2008

•Servicing the Commonwealth since 1998

•Keane has supported most major projects that the Commonwealth has undertaken in the last five years

• Projects include: EMARS, Tax Modernization, CTS, HRIS, KEN Upgrade and Infrastructure Consolidation

•Approximately 140 consultants assigned within 20 separate agencies across 11 different IT skill categories utilizing and supporting most of the core technologies the Commonwealth has deployed

•Keane hires between 50 to 70 consultants per year just to support the Commonwealth’s need for short, intermediate and long-term projects

•Areas of expertise include:- Systems Development Services- Microsoft Support Services- Program Management Consulting

Current Commonwealth of Kentucky Portfolio

Future Workforce Trends• Nearly 40% of U.S. workers are preparing to reduce their involvement in the workplace

(Source: ERE.net)

• Kentucky unemployment rates are mirroring national unemployment rates of 5.1%

(Source: U.S. DOL)

• Employers hired approx 17% more graduates from the class of 2007 than from the class of 2006.

And even through a slow economy in 2008, there will be an additional hiring

increase of 8% for this years’ class.

(Source: National Association of Colleges and Employers)

• The Next Generation Workforce (also known as Millennials or Gen Y) represent over

70 million people in the U.S., or roughly 20% of the population

(Source: Kennedy Information Center)

• Generation Y candidates are using less traditional methods to

find employment

• Also known as Echo Boomers, Millennials and Gen Why

• Eager to learn and impatient to advance in their career

• Civic minded, want to make a positive impact on the world around them and to

continuously learn

• Work to live, not live to work. Work life balance is important to them

• Desire team-oriented environment with work that is challenging and interesting

• Require regular feedback to know what impact they have on the job

• 97% own a computer

• 94% own a cell phone

• 28% own a blog and 44% read blogs

• 75% of college students have a Facebook account

Characteristics of Generation Y

• Provide options regarding where the work gets done• Enable the ability to work locally, globally and virtually

• Alter the way talent is recruited to align with how Gen Y lives and works • Utilize blogging, text messaging and social networking

• Develop Campus Recruitment Programs • Create new career paths for employees and • Develop future leaders from within the ranks

• Provide internal career mobility to continuously stimulate and energize your talent base

• Rotate and promote resources from within Provides opportunities for individuals to work within an environment

enabling productivity and satisfaction

Industry Response to Workforce Trends

• Organize philanthropic efforts • Serves as a way to attract and engage the next generation and • Creates an interest in technology careers

• Revamp referral programs… Talent finds talent! • Employees share their success stories with others to attract top talent

through Employee Referral Programs Today, roughly 1/3 of Keane’s COK hires come via employee referral

• Provide employees with flexible learning opportunities• Via high quality eLearning content and on-line books to strengthen skills

specific to your company’s core set of competencies

• Encourage thought leadership • Create opportunities to participate in strategic, project-based initiatives• Provide continual feedback as to the impact the employee is making on

the project

Industry Response to Workforce Trends(continued)

Keane Corporate Headquarters

210 Porter Drive, Suite 315,

San Ramon, CA 94583

Main: 925.838.8600

Toll free: 877.88. KEANE

www.keane.com

James R Hall

<james.hall@keane.com>

Australia | Canada | France | India | New Zealand | Singapore |

Switzerland | United Arab Emirates | United Kingdom | United States

Keane Kentucky Office

9 Fountain Place,

Frankfort, KY 40601

Main: 502.608.6343Thank You!Thank You!

Retaining the Next Gen Workforce &

Increasing Government Efficiency

Important Attributes of the Next Gen Workforce to Note

– Millennial’s do not remember a world without computers and mobile phones.

– They want to learn all they can and be ready to move on — even to another career

– They are not afraid to express strong opinions and don’t like bureaucracy

– They expect multiple forms of connectivity from wherever they are both for personal and work tasks

Important Attributes of the Next Gen Workforce to Note

– Tech-literate young people have interacted with technology as long as they can remember, and these tools are very intuitive for them

– They expect their employers to provide up-to-date technology that allows them to be more productive

– Remote access is essential since these young people want to work from any location, at any time

– Instant messages, social networks, blogs, and wikis are the Millennials’ preferred work communication tools

How do you retain these workers?

How do you retain these workers?– Provide the Next Gen Workforce with technology tools

that they find intuitive in their day to day use– Supply connectivity devices and remote access to agency

applications which enables them to be more productive– Deliver applications that support the multi-faceted

communication tools the Next Gen Workforce utilizes– Enhance social networking communications– Support anytime, anywhere communications –

“MOBILITY”

How does this benefit Government entities?

– Creates efficiencies within the workforce– Enables Government entities to do “More” with “Less” – Reduces cost of service delivery to constituents and

internally (Gas)– Increases customer service (Public Safety)– Reduces cycle time for revenue generating activities

(Permiting / Licensing / Code Enforcement)

Reaping the Benefits of Enterprise MobilityBusiness

Processes with Highest ROI

Case Worker / FFA

Public Safety

Inspections / FFA

Traffic Management

Fleet Management

Collaboration and Workflow

Data Capture & Remote Access

Business Benefits

Enhances inter-agency collaboration Real-Time Decision Support Ad Hoc Emergency Response

More professional image First-time fix Reduced cycle time

More items / day Reduced re-work Better vehicle / asset utilization Downtime converted into productive time

Differentiation in the Government Sector Greater employee satisfaction and

retention

Savings in time/expense of travel Lower back-office support cost Telecom cost reduction Inventory reduction Reduced reliance on overtime

CUSTOMER SATISFACTION

COST REDUCTION

IMPROVES EFFICIENCY

INNOVATION / EXCELLENCE

IMPROVED PRODUCTIVITY

Wireless Strategy & Technology Workshop

• Wireless technology and emerging trends briefing

• Review best practices and case studies from similar businesses and organizations

• A Data Solution Consultant facilitated initiative discussion

• Pre-workshop teleconference identifies areas of focus and potential stakeholders

• Agenda Review

• Written and oral presentation of findings

• Outline of a potential wireless program

• Your sponsorship & team’s commitment: • Pre-workshop interviews (One Hour)

• Wireless Workshop (Half Day Session)

• Presentation of results to team (One Hour)

Preparation Workshop Analysis

Workflow transformation starts with a facilitated session with your stakeholders and your cellular provider data solutions experts.

QUESTIONS?