NENA Development Conference | October 2014 | Orlando, Florida
Emergency Notification for People with Disabilities Donna Platt,
Accessibility Committee Co-Chair Richard Ray, Accessibility
Committee Co-Chair Mark Fletcher, Emergency Notification for People
with Disabilities Work Group Co-Chair October 6, 2014
Slide 2
NENA Development Conference | October 2014 | Orlando, Florida
Types of Information Disseminated Alert Notification service
Information Posted for public view Live Assistance Live contact for
information or assistance
Slide 3
NENA Development Conference | October 2014 | Orlando, Florida
Speak English Please What protocols for sending simple, easily
understood messages should be established?
Slide 4
NENA Development Conference | October 2014 | Orlando, Florida
Integrated Public Alert and Warning System (IPAWS) Which modalities
are available or in progress to send out alerts beside TV and
radio? Which modalities are considered accessibility for people
with hearing loss? What kind of challenges does EAS have in terms
of providing messages to people who are deaf, deaf-blind and hard
of hearing? How can a user select what is best for them?
Slide 5
NENA Development Conference | October 2014 | Orlando, Florida
How Should It Look? What are best practices for formatting
emergency information? What should the look and feel of the message
be to best communicate the urgency and required action? What
requirements should the website include in providing accessibility
to people with disabilities?
Slide 6
NENA Development Conference | October 2014 | Orlando, Florida
How Much Information? What are the best practices for complete
messages that refer to other sources for supplemental information?
What type of supplemental information should be considered if the
original message is "complete"? Should the completion indicator be
replaced with an expiry date / time? Should there be a national
standard or should each agency establish their own expiry
dates?
Slide 7
NENA Development Conference | October 2014 | Orlando, Florida
Timing on the Delivery? Policy on timeline frame for sending alerts
Identify steps needed to make information about resources
disseminated by cooperating agencies accessible to people with
disabilities
Slide 8
NENA Development Conference | October 2014 | Orlando, Florida
Mandatory Testing What protocols should be established for testing
different modes? How often shall they be tested? Should we just
test the mode, or the operator implementing the mode?
Slide 9
NENA Development Conference | October 2014 | Orlando, Florida
Alternative Communications Identify alternatives for contacting
N-1-1 (2-1-1, 3-1-1, 5-1-1) beside voice and TTY What type of
accessibility to provide supplemental information on websites for
those using computers as well as mobile devices? What requirement
for brevity is expected in sending out alerts/information?
Electronic Printed
Slide 10
NENA Development Conference | October 2014 | Orlando, Florida
Power Outage & Congestion What options are available for people
who are deaf, deaf-blind and hard of hearing to receive alerts and
information? How can we avoid sending links to information on smart
phones especially during power/internet outage or congestion?
Slide 11
NENA Development Conference | October 2014 | Orlando, Florida
Best Title for Information Document? Emergency Notification
Services for People with Disabilities OR Emergency Communication
Services for People with Disabilities
Slide 12
NENA Development Conference | October 2014 | Orlando, Florida
Contact Information Jim House [email protected] Mark J. Fletcher,
ENP [email protected]
