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nbn-Confidential: Commercial This document is provided for information purposes only. The contents, including any views expressed by nbn are indicative only and subject to change. This document is subject to the information classification set out on each page. If no information classification has been included, this document must be treated as ‘nbn-Confidential: Commercial’ and must not be disclosed other than with the consent of nbn. The recipient (including third parties) must make and rely on their own inquiries as to the currency, accuracy and completeness of the information contained herein and must not use this document other than with the consent of nbn. © 2018 nbn co ltd. ‘nbn’, ‘bring it on’, ‘Sky Muster’, ‘gen nbn’ and the Aurora device are trade marks of nbn co ltd | ABN 86 136 533 741.
nbn™ and connecting the unconnected Gavin Williams, Executive General Manager - Products
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© 2018 nbn co ltd. ‘nbn’ is a trade mark of nbn co ltd
nbn-Confidential: Commercial
Document ID // Rev 1.0 // DD/MM/YYYY
Complete the build by
30 June 2020*
Enhance the network
capability over time to
meet the growing and
diverse needs of
Australian homes and
businesses
11.5 million
premises
Ready To Connect
by 2020
Lift the digital capability of Australia
nbn purpose business goals
*NBN Co’s build completion commitment is that all standard installation premises in Australia are able to connect to the nbn™ access network as at the build completion date. This excludes premises in future new developments which will be an ongoing activity for the Company beyond the build completion date. It also excludes a small proportion of premises defined as ‘complex connections’ – which includes properties that are difficult to access, culturally significant areas and heritage sites – where connection depends on factors outside of NBN Co’s control such as permission from traditional owners, and where network construction to allow such premises to connect will be an ongoing activity of NBN Co beyond the build completion date.
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© 2018 nbn co ltd. ‘nbn’ is a trade mark of nbn co ltd
Maintaining progress and performance
5.4
[VALUE].0
[VALUE].0 9.7
0
2
4
6
8
10
12
FY17 FY18 FY19
Ready to Connect Cumulative RTC Premises (million)
2.4
[VALUE].0
5.5 5.5
0
1
2
3
4
5
6
FY17 FY18 FY19
Activations Cumulative Activations Premises (million)
[VALUE].0
[VALUE].0
2.8 2.6
0
0.5
1
1.5
2
2.5
3
FY17 FY18 FY19
Revenue Annual Revenue ($ billion)
FY19 (actual) Corporate Plan 2019-22
© 2018 nbn co ltd. ‘nbn’ is a trade mark of nbn co ltd
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Progress on regional and remote areas
1.5 million premises previously identified as underserved, now have access to broadband
Progression of the rollout in underserved
vs. non-underserved
areas (per cent) 0
20
40
60
80
100
120
Pre-FY19 FY19 FY20 FY21
Underserved RFS Non-underserved RFS
91 per cent of premises in non-metropolitan areas1 have access to the nbn™ access network; 78 per cent have access to fixed-line services
91% of premises in non-metropolitan areas with
access to the nbn™ access network
78% of premises in non-metropolitan areas with access to the fixed-line nbn™ access network
1 Defined by ABS Urban Centre Locality (UCL) Capital Cities of Australia.
© 2017 nbn co ltd
NBN Co’s Objectives
5 nbn-Confidential: Commercial
Meet the Statement of Expectations from the Federal Government and complete the build, connect Australian homes and businesses, and deliver a high quality, fast broadband service
Work in collaboration with the telecoms industry to create the right conditions to allow retailers to thrive and prosper in the long term
Deliver the best possible experience for customers once they are on the nbn network
© 2018 nbn co ltd. ‘nbn’ is a trade mark of nbn co ltd
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Broadband performance and in-home network
Improved Tools
Fix
Inform & Educate
Detect
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© 2018 nbn co ltd. ‘nbn’ is a trade mark of nbn co ltd
The unconnected nbn population Internet status of households with no nbn™ connection (share of households in mature nbn™ footprint)
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• 65% low income; average age 55; almost 50% above 60
• The Aged 14.2 points below the ADII average
• 45% low income; average age 50; 49% renters;
• Mobile only 17.5 points below ADII average
• Mainly families who are very cost conscious
25% Unconnected
50% No internet
32% Mobile only
18% Non-nbn™ broadband
50% Connected to
another internet service
© 2018 nbn co ltd. ‘nbn’ is a trade mark of nbn co ltd
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• The Australian Digital Inclusion Index measures Australia’s digital divide (currently 60.2)
• The ADII found some
demographics face Affordability and Digital Ability challenges
40
45
50
55
60
65
70
75
80
2014 2015 2016 2017 2018
ADII 2014-2018
DII Access Affordability Ability
Source: Roy Morgan. April 2017-March 2018
The Australian Digital Inclusion Index
© 2017 nbn co ltd
Barriers to connection
9 nbn-Confidential: Commercial
The affordability factor – lacking the financial means or capacity to pay for a connection
The understanding factor – lacking the knowledge of the benefits a high speed broadband connection can provide
The hassle factor – the perception that moving to the nbn can be bit daunting and confusing, and
The flexibility factor – the need for a solution that is simple to turn on and off to adjust to a transient lifestyle
© 2018 nbn co ltd. ‘nbn’ is a trade mark of nbn co ltd
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nbn is planning to consult with industry on solutions to serve unconnected households
Affordability options
Programmes to help low-income
households connect
Seniors Easy On-boarding
Additional support at the time of connect to
assist with in home equipment setup
© 2018 nbn co ltd. ‘nbn’ is a trade mark of nbn co ltd
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nbn is also sponsoring major events aimed at lifting the digital capability of Australia
© 2018 nbn co ltd. ‘nbn’ is a trade mark of nbn co ltd
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Goals by 2020
Build
complete
Customer-led
focus
Continued
revenue growth
Delivering benefits to
the nation
© 2018 nbn co ltd. ‘nbn’ is a trade mark of nbn co ltd
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Questions?